an troubleshooting flowcharts

PrometheanTroubleshootingResourcesandFlowcharts

1 Searchprometheankb.comformoretroubleshootinginformation.

SystemRequirements:PC:DellPentium41Ghzprocessor;512MBRAM;1024X768or800X600screenresolution;10GBfreediskspace.

Mac:IntelMac;OS10.4orhigher;512MBRAM;1024X768or800X600screenresolution;10GBfreediskspace.

*AdditionalEquipmentthatmaybeneeded:VGAadapterforMaclaptopordesktop,VGAsplittersforPCdesktop

Note:ItishighlyrecommendedthatyouusealaptoptorunthePrometheanBoard‐Dell“DSeries”or“ESeries”runningWindowsXPorMacBook/MacBookProrunning10.4orhigher.

Note:DOTSdoesnotsupportpersonallaptops.

ContactInformation:

ContacttheDOTSHotlineforTechnicalSupport:[email protected]:720423‐3888

ContactErinMagleyfortraininginformation:[email protected]

PrometheanTechnicalSupportcanbecontactedat:1888652‐2848

DPSPrometheanResourceWebsite:

PathfromDPSWebsite:Staff>DPSPromethean‐>

http://promethean.dpsk12.org/

Purchasing,Pricing,andInstallation:

PathfromDPSWebsite:Staff>DPSPromethean>PurchasingInfo‐>

http://spreadsheets.google.com/pub?key=pk4BED8b29DuTe0rHMKTReA

Documentation,TroubleshootingandPrometheanBoardRepairs:

DocumentationandhelpcontactnumbersarelocatedontherighthandsideoftheDPSPrometheanWebsite‐>

http://promethean.dpsk12.org/trouble.htm

PathfromDPSWebsite:Staff>DPSPromethean>Troubleshooting‐>

Flipcharts:

LocatedonthetoptabbarundertheDPSlogo.ClickonELEMFLIPCHARTS,MSFLIPCHARTSorHSFLIPCHARTSasneeded‐>

TipsandTricks:

Videos:http://www.prometheanplanet.com/server.php?show=nav.1147

ActivTips:http://ilearntechnology.com/?page_id=1353

SummerstorageofyourBoard:queenorfullsizefittedsheetdrapedoverfrontofboard,andpillowcasefittedovertheprojector.Besuretounplugtheboardandstoreallcordswheretheycanbelocatedthefollowingschoolyear!



BOARDDOESN'TWORK!

Isthejlamelituponthetopleftcorner?

No‐Makesuretheboardispluggedintoaworkingoutlet. Yes‐Isthejlameredorlavendar?

Red‐theActiveManagerdoesn'tshowtheboardisconnected.

CheckthedriverintheActivManager>ControlPanel,toseeifthedriverisinstalledorneedstobeupdated.See

ActivDriverinstall/updateonpages8and9.

IfLavendaryouneedtocalibratetheboard.Seecalibration

jlowchart.

Istheprojectoron?IsitshowingthePrometheanlogoonthe

boardoryourdesktopimage?Ifnot,seeprojectorjlowchart.



*Note–YoumustwaitfortheLCDprojectortocooldownfor10minutesbeforeitwillletyouturniton.ThisisnotthecasefortheDLPprojector.

*Note‐Insomecases,it’shardtotellwhenyouhaveturnedontheDLPprojector.Itsometimestakesupto15secondstolightupthePrometheanBoard.

*Note–Ifyouresolvethatthebulborprojectorisfaulty,callPrometheantechsupportforareplacementimmediately.Theusercanreplaceabulb,butTIGwillhavetoreplacetoreplacetheprojectorforalaborcharge.SeePrometheanPricingSpreadsheetfordetails.

*Warranty‐Allprojectorsarecoveredundera3‐yearwarranty.Havetheserialnumberready!

LCDPROJECTORDOESN'TWORK!

IsitanLCDprojecororDLPprojector?

LCDProjector

Besuretocleanthejiltersweekly!

Makesurebatteriesworkintheremote.Theoriginalbatteriesthatcomewiththeremotediequickly.

SeeProjectorManualinPromethean

TroubleshootingFolder.

DLPProjector

Makesurebatteriesworkinremote.Theoriginalbatteriesthatcomewiththeremote

diequickly.

SeeProjectorManualinPromethean

TroubleshootingFolder.



THEPENDOESN'TWORK!

IstheUSBsecurelyconnnectedonbothends?(computerandboard)

Yes‐Isthejlameintheupperleftcornerofthe

boardlavendar?

Yes‐Calibrateboardbyholdingpenoverjlame.Seecalibrationjlowchart.

No‐Flameisred.SeeActivmanagerFlowchart.

IfaftergoingthroughtheActivManagerinstructionsthejlameisstillred,callPrometheanTechSupport

at1‐888‐652‐2848

No‐SecuretheUSBonbothends.Youshouldhereabingbongcomethroughthespeakers.



MYBOARDWON'TCALIBRATE!

Holdpenafewcentimetersoverlavendarjlameattop

leftofboard.

Yesitrespondsandgoestoawhitepreparationscreen‐Taptheboardjirmlyandquicklytogettocalibrationscreen.Clickoneachcrossgingerlytocalibrateboard.

Nothinghappens‐SeeActivManager/Activdriver

jlowcharts.



*Note‐youmayneedtoremoveandorreplacetheActivManagerinthetaskbarbyfollowingthestepslocatedonpage7.

ACTIVMANAGER

Mac?

DoyouseetheActivmanagericoninthetopmenubar?

Yes‐clickonitandopenthecontrolpaneltoverifythedriverisinstalled.Isitthelatest

driver?

No‐SeeActivManagerinstallationinstructions

onpage7.

PC?

DoyouseetheActivmanagericoninthebottomtaskbar?

Yes‐clickonitandopenthecontrolpaneltoverifythedriverisinstalled.Isitthelatest

driver?

Yes‐CallPrometheantechsupportformore

helpat1‐888‐652‐2848.

No‐SeetheActivDriverFlowchartand

installationinstrucionsonpages8and9to

update.

No‐SeeActivManagerinstallationinstructions

onpage7.



REPLACINGTHEACTIVMANAGERICONINTHEPCTASKBAR:

*Note‐BeforeyouinstallthelatestdriveryoumustdisconnectallPrometheanhardware!ThismeansdisconnectingtheUSBcablebetweenthecomputerandtheboard.

1.Gointo“Add/Remove”programstomakesuretheActivManagerhasbeeninstalled.Ifnot,latestPrometheandriverneedstobeinstalledfirst.SeeActivDriverinstructionsonpages8and9.2.Ifyoucanverifythatthedriverhasbeeninstalled,quitAdd/Removeprogramsandhitctrl/alt/deletetogetintothetaskmanager.3.Onceinthetaskmanager,gotoprocesses,sortbythe“imagename”tabandquitthe“ActivManager.exe”processaswellasotherActivsoftwareprocesseslikeActivControl2.4.Quitoutofthetaskmanagerandgoto:MyComputer>C://Drive>ProgramFiles>ActivSoftware>Activdriver>ActivMgr.exeanddoubleclickonittostartitupagain.5.Theiconshouldappearinthetaskbarasnormal.6.Thentakethestepstoremovethedriveranddoafreshinstallofthedriveragain,perthebelowinstructions:



*Note‐BeforeyouinstallthelatestdriveryoumustdisconnectallPrometheanhardware.

ACTIVDRIVER

Doyouhavethelatestdriver?Checkthe

Activmanagerforthedriverversion.

Yes‐Tryarestartofthecomputer.Ifthisdoesn'thelp,callPrometheanTech

Supportat1‐888‐652‐2848.

No‐Youmustdownloaditfrom

prometheanplanet.com.NOTE‐Youmustbe

registeredandloggedinatthesitetodoso.

Clickon"UpdatingPrometheanDrivers"formtheDPSPromethean

Website(verybottomofpage)foraquicklink.

BesuretodownloadthecorrectdriverforeitherMacorPC.Seedirections

onpage9.



ACTIVDRIVERUPGRADE

*Note‐BeforeyouinstallthelatestdriveryoumustdisconnectallPrometheanhardware.

1. DownloadthelatestPrometheanActivBoarddriverbygoingtowww.dpsk12.org>Staff>DPS

Promethean>UpdatingPrometheanDriversatthebottomofthepage.Besureyouhaveregisteredandloggedinatthewebsitesoitwillallowyoutodoadownload.

2. Downloadthecorrectdriverfortheoperatingsystem.

3. BesurethattheActivInspiresoftwareisnotrunningwhenyouinstall.

4. Toinstallthedriver,doubleclickontheiconandfollowtheinstallationinstructions.

5. RestartthecomputerandthenchecktheActivManager>ControlPaneltoverifytheupdate.



*Note–OnthePC,soundcantravelthroughtheUSBcableandnoaudiocableisneeded.Macisnotyetabletodothisandmustuseanaudiocable.

MYSOUNDDOESN'TWORK!

Areyourspeakersturnedon?

Yes‐Makesuretheaudiocableissecurelyconnectedonbothends(computerandboard)

Soundworks.

Soundstilldoesn'twork.

Isthevolumeturneduponthecontrolpaneloftheboard?Isthesoundunmutedandturneduponyourcomputer?

Stillnosound?CallPrometheanTech

Supportat1‐888‐652‐2848for

morehelp.

No‐Checkthestandbybuttononthesideoftheboardwihthesoundcontrolsandmkaesure

thelightisgreen.

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