Career Stream: Quality Sub Stream: BPO Quality Operations Role: Analyst Quality Purpose: Conduct process audits, deploy designed processes, analyze and report Quality performance, support and implement de-risking plans for processes and build visibility of risk quality initiatives, share and document best practices, resolve client complaints, participate in calibration processes with an objective to ensure client deliverables are met within norms and guidelines of Infosys. Areas of responsibilities:

Process management

Process institutionalization

Process control and verification

Create engines for large scale transformations and ensures implementations

Change management

Risk management

Branding

Benchmarking with multiple models, bring in best in class practices, create platforms for sharing best-in-class practices

Improvements based on structured feedback mechanisms (C-SAT, IPSAT, ELFs, etc.)

Talent Management

Client Management