andrew larner, chief executive, iese
TRANSCRIPT
What do 21st century public services look like26th April 2016
Dr Andrew Larner, Chief Executive, iESE
iESE exists to help UK public bodies deliver improved services at less cost
A not for profit social enterprise
Owned and led by councils iESE has so far helped save the sector over £600m
What do we do?
Tools: that we find or build. That enable public bodies to help themselves
Services: that we can collaborate with or deliver That give public bodies a helping hand
Partnerships: which we can support or form. That enable public bodies to share costs and deliver better outcomes
“To deliver improved services for less cost”
Encouraging sharing – the iESE Awards
10 categories3 Finalists in eachStrong support from the sectorOver 200 entries a yearFunded by sponsorshipOver 7 years
Transformation: a new business model?
From surviving to thriving …
But …
Its not linear
Or universal in an authority
Planning applications from review to reinvent
“From self service to economic and social value”
The feedback so far
The modelThe last 5 yearsThe next 5 yearsCritical Success FactorsWhat will we be doing
Is the digital authority a new model?
At the point of service delivery TrustID
In the back office Organisation design,
performance managementCAMMS
Surviving to Thriving – Hard Changes
The change of focus
Last 5 Yrs Next 5 Yrs
Reviewing 84% 54%
Remodelling 64% 84%
Reinventing 22% 89%
Surviving to Thriving – Soft Changes
The soft change elements universally cited as the critical success factors
Effect of austerity
Confidence Impact(-6 to +6)
1 Year 79% 0.9
3 Year 68% 1.8
5 Year 49% 2.8
Reinventing services - emerging models
Community resilience
Demand prevention with income generation
Grant free …. to council tax free?
Child protection and adult care?
New business model new skills old skillsIdentifying causes and
preventing demand
Entrepreneurial approach to Remodelling and Reinventing
Managing finances long term
Intermediary for local services
Leadership roles
