RESUME

PERSONAL DETAILS

NAME: Ann Marie Johnston DOB: 7th August 1960 ADDRESS: PO Box 1814 Port Augusta SA 5700 PHONE: 0417829869 (m) 86424613 (w) EMAIL: annmjohnston@bigpond.com

EDUCATION BACKGROUND

2015 currently completing Certificate IV Training & Assessor

2009 Certificate III Hospitality Regency TAFE 2001 Certificate IV Workplace Training & Assessor 1999 & 2000 Student Member Australian Counselling Association

- Stress & Stress Management Seminar - Practicalities of Counselling Seminar

I have also completed many other workshops Critical Incident Debriefing & Defusing Training Sexual Harassment Contact Officer Training Case Management Coordinator Training Crisis Intervention and Post Trauma Support Heling within boundaries training Domestic Violence workshop Responding to Victims of Recent Rape

& Sexual Assault Lifeline Basic Telephone counselling skills Drug & Alcohol Training and consultation Myers Briggs

1976 Completed Year 11 Marymount College (Adelaide)

WORK HISTORY

July 2009 to current Owner The Office Café & Catering 2004 – 2009 Project Officer Rural Solutions SA (Dept PIRSA)

This included 2 years as Regional Coordinator Outback Connect, DFEEST project bring the Internet into the homes of Outback people including Remote stations and towns. Facilitating EC (Exceptional Circumstance) workshops and grant writing, including sustainability and business plans.

2000- 2004 Regional Coordinator Networks for you (DFEEST )

Supervising Project Officers and Trainees in remote SA, facilitating workshops for towns, communities and individuals in these communities.

1989 – 2000 Department Correctional Services Adelaide Remand Centre Adelaide Women’s Centre Port Augusta Prison Project Officer Director of Prison Professional Development Consultant Case Management Coordinator Training Coordinator Port Augusta Prison

Over my working career I have needed to develop high level communication skills, whether this is for customer service, engagement of consumers from a range of backgrounds to enter a therapeutic relationship, supervising staff or presenting training sessions. Similarly, I have highly refined written skills that I have applied to writing case notes, grant writing and business plans. I am able to develop communication strategies that are relevant the audience that I am targeting. In my role as case manager at the Port Augusta Prison and Community Corrections I was able to develop sound working relationships with people who had a range of issues. I would work with them to discover their personal goals and develop an action plan with them. Much of my work was using a range of intervention techniques to ensure that they achieved the goals that they had set themselves.

The majority of my working life has been working within a team environment, both remotely or working close by. I pride myself on my abilities to ensure that the team is working well and to shared goals as well ensuring that problems are identified quickly and resolved to ensure a positive outcome for all parties. Travel was a major part of my work load during 2000 to 2009 the area that I was responsible for was Port Augusta to Northern Territory boarder, the Mid North including the North east to Cockburn and west to Ceduna. As a long term resident of Port Augusta, I have established great networks in this and its surrounding communities, either by way as a well-known small business person, a sporting member or from my previous working roles in Rural Solutions (PIRSA) or Committee member with Country Health. Further to this, working as case manager in both a correctional facility and community has ensured that I have a good understanding of the resources to vulnerable people. During the past 10 years of either working my own business or working for a Government agencies I have worked to maintain budgets and targets. As a project officer with the Commonwealth Government I was required to keep accurate financial and statistical records to demonstrate that targets had been achieved. I believe given the opportunity I can value add to your organization, with my broad range of skills and knowledge of our community.

PROFESSIONAL SUMMARY

Previous experience as a correctional officer and communicate well with diverse personality types.

I am an accomplished operations manager with 30+ years' experience of

driving regulatory compliance, business development and staff training in diverse environments.

Expertise in coaching and mentoring staff to meet the needs of the

organisation

Devise innovative programs to meet community needs whilst exceeding revenue goals.

RECENT ACCOMPLISHMENTS

Successfully exceeded performance, budget, and team goals.

Maximized revenue and customer satisfaction by developing diverse menus,

pricing, and special food offerings.

Improved business from 6 kilos Coffee weekly to 15kilos coffee weekly within 4 years.

Consistently prepare and pass health inspection audits by monitoring food temperature, delivery, and quality during all operational hours.

Designed and launched a breakfast menu and expanded business operations to meet market needs.

Conceptualized and created menus to meet restricted dietary needs including gluten-free.

SKILLS

Developing therapeutic relationships High level communication skills Needs identification Develop plans to address needs Community development Training and Development Operations Management Business Development Group presentation skills Risk Management Payroll Administration Regulatory Compliance Employee Relations Strategic Planning

HOBBIES & INTERESTS

Councilor Port Augusta City Council

Previous Chair Port Augusta Hospital Board Previous Board member Country Health SA Advisory Board

President Port Augusta Pistol Club Past President Port Augusta Softball Association

Pas t President Port Augusta 4WD Association

Member of South Australia State Team Pistol Shooting Cooking Fishing

REFEREES

Sam Johnson ANZ Bank / Mayor Port Augusta 0423291127 Beverly Osborne President South Australia Revolver & Pistol

Association 0419704169