Department of Human Services

Quality, everyone’s business, all of the Quality, everyone’s business, all of the timetime

Anne BrinsdenQuality and Sector Development BranchDisability Services DivisionPresentation to DISTISS Wednesday 4 March, 2009

Better services, better outcomes, Better services, better outcomes, stronger communities stronger communities

•People with a disability have the right to experience the best possible physical, mental, emotional and social health and wellbeing

•People with a disability experience differences in:

– living conditions– educational opportunities– employment options– protection of human rights– access to transport– health

Victoria’s policy directionVictoria’s policy direction

• A Fairer Victoria• Growing Victoria Together• The Victorian State Disability

Plan 2002 – 2012• The Disability Act 2006

The Quality Framework for Disability The Quality Framework for Disability Services in VictoriaServices in Victoria

• An endorsed policy on service quality for people with a disability incorporating the Standards for Disability Services in Victoria

Outcome Standards Industry Standards

• A way of collecting information about the effectiveness of the organisation in providing meaningful supports

• A way of improving practice based on outcomes that are most important to the support users

• A way of assessing compliance with aspects of the new Act

Focus on outcomesFocus on outcomes

Areas of life important to people

Future response and strategyFuture response and strategy

• Human rights perspective

• An outcomes focus

• Confirmed service quality

• Victorian Population Health Survey