Return to ServiceApril 30, 2020

Guidelines Under theOpening of America

Announcement

  National Guidelines

Phased ApproachImplementable on statewide or county-by-county basis at Governor’s discretion

Proposed Gating Criteria 

SymptomsDownward trajectory of influenza-like illnesses (ILI) reported within a14-day period AND Downward trajectory of covid-likesyndromic cases reported within a14-day period 

CasesDownward trajectory of documentedcases within a 14-day period OR Downward trajectory of positive testsas a percent of total tests within a 14-day period (flat or increasing volumeof tests)

HospitalsTreat all patients without crisis care   AND Robust testing program in place forat-risk healthcare workers,including emerging antibody testing

  National Guidelines

Phase Onefor states and regions that satisfy the gating criteria

 

Maximize physical distance from others when in public Social settings of more than 10 people should be avoided where appropriatedistancing may not be practical unless precautionary measures are observed Schools and organized youth activities remain closed Visits to senior living facilities prohibited Large venues can operate under strict physical distancing protocols Gyms can open if they adhere to strict physical distancing and sanitationprotocols

  National Guidelines

Phase Twofor states and regions with no evidence of a rebound and continue to satisfy gating criteria

 

Maximize physical distance from others when in publicSocial settings of more than 50 people should be avoided where appropriatedistancing may not be practical unless precautionary measures are observedSchools and organized youth activities can reopenVisits to senior living facilities prohibitedLarge venues can operate under moderate physical distancing protocolsGyms can remain open if they adhere to strict physical distancing and sanitationprotocols

  National Guidelines

Phase Threefor states and regions with no evidence of a rebound and continue to satisfy gating criteria

 

Low-risk populations should consider minimizing time spent in crowdedenvironmentsVulnerable individuals can resume public interactions but should practice socialdistancing and minimize exposure to social settings where distancing may not bepractical unless precautionary measures are observedSchools and organized youth activities remain openVisits to senior living facilities can resumeLarge venues can operate under limited physical distancing protocolsGyms can remain open if they adhere to standard sanitation protocols

Chandler's ProposedReturn to Service Plan

  Chandler FireCommunity Outreach and Inspections

Phase OneNo Change

Phase TwoPrevention Bureau

Resume business inspections and follow-up inspections

Phase ThreePrevention Bureau

Review resuming inspections for healthcare facilities

   Chandler PoliceCommunity Programs

Phase OneNo Change

Phase TwoNo Change

Phase ThreeResume community outreach programs but practice socialdistancingResume outside training partnerships

   Management ServicesUtility Services and Tax/LicenseWalk-in ServicePhase One

Continue to keep counter closed to walk-in servicesImplement safety measures: ie. plexiglass partitions, floormarkings, proper PPE and cleaning productsIdentify and develop appointment scheduling software

Phase TwoProvide ability to make appointments for customer consultationsContinue to promote conducting business online, by email & phone 

Phase ThreeOpen counters for walk-in services with safety measures Continue to offer by appointment consultationsContinue to promote conducting business online, by email & phone

   Public WorksHousehold Hazardous Waste Collection Phase One

No change

Phase TwoOpen Household Hazardous Waste Collection, pending adequatesupplies of PPE and equipment 

Phase ThreeResume street maintenance, paving, concrete and ADA work inresidential areasResume residential water conservation audits

   Development ServicesCustomer Service: Plan ReviewsWalk-in ConsultationsPhase One

Continue to keep counter closed to walk-in servicesImplement safety measures: ie. plexiglass partitions, floormarkings, proper PPE and cleaning productsIdentify and develop appointment scheduling softwareRe-establish pick-up and drop-off service in the lobby area

   Development ServicesCustomer Service: Plan ReviewsWalk-in Consultations

Phase TwoMake appointments for customer consultationsContinue to promote conducting business on-line and by emailand phone 

Phase ThreeOpen counters for walk-in services with safety measuresimplementedContinue to offer by-appointment consultationsEncourage conducting business on-line and by email and phone

   City ClerkPassport ServicesPhase One

Identify and develop appointment scheduling softwareExplore and install permanent sneeze guard shield/security glassfor passport services windows

Phase TwoRoll out communication plan and social media advertisingregarding services reopeningRe-open Passport Application Acceptance Services for a limitednumber of daily appointments in order to enforce strict socialdistancing guidelines

Phase ThreeOpen Passport Application Acceptance Services full time byappointment

   Neighborhood ResourcesCode Enforcement Phase One

Enforcement will begin with health & safety cases from complaintsthat were received from the point staff ceased issuing noticesInformational letters will be mailed

Phase TwoCode enforcement will return to all normal activities for residentialareas with the exception of issuing notices through door hangers

All notices will be mailed

Phase ThreeCommercial code inspections will resume code compliance for allitems with the exception of temporary signage as determined byCouncil action

   Neighborhood ResourcesDiversity Office

Phase OneThe Diversity Office will move forward with plans for Veteransevent to be a virtual event

Phase TwoFor Our City will hold a virtual kick-off of Operation Back to Schoolto plan for a new process for distribution that meets socialdistancing guidelines

Phase ThreePlanning for formulation of the For Our City Day Committee willbegin and staff will tour the target areas

   Neighborhood ResourcesHomeless Navigation Phase One

No Change

Phase ThreeThe Community Navigator may resume transporting clients incompliance with CDC recommendations and a regular disinfectionprocess

Phase TwoNo Change

   Neighborhood ResourcesPublic Housing Services and Facilities 

Phase OneInstall drop box in garage for resident paperwork drop offDevelop process to move to online appointment scheduling inplace of Walk-in WednesdaysRecreation rooms at each family housing site will have a deepcleaning and playgrounds will be power washedThe Housing Youth Recreation Program will finalize plans for theSummer Program to begin in Phase Two

   Neighborhood ResourcesPublic Housing Services and Facilities 

Phase TwoLimited in-person appointments with housing specialistFair Housing training scheduled and advertised Move to online appointment scheduling Six-feet markers to be placed in the Housing lobby and hall area The Housing Youth Recreation summer program will begin withlimited attendancePlaygrounds and basketball courts will open in conjunction withsimilar park amenities

   Neighborhood ResourcesPublic Housing Services and Facilities 

Phase ThreeLobbies and in-take room open to the public with social distancingprotocols in placeHousing Rehab Program to meet with applicants and schedule in-home inspections Housing community and tenants meetings resumeHousing staff increase in-person appointmentsNon-emergency maintenance work orders resume

   Cultural DevelopmentChandler Museum and Vision Gallery

Phase OneDevelop marketing strategy for facility opening dateIdentify programming goals for next 30-60 days  Identify PPE for staff for installations/load in/load outDevelop social distancing guidelines for public areas Develop Museum procedures for rentals Timed entry to limit number of people in the facility

   Cultural DevelopmentChandler Museum and Vision Gallery

Phase ThreeResume all normal operating practices

Phase TwoMuseum and Vision Gallery to open facility only

Programming and special events will continue to be virtual Provide scheduling of all events, programs, shows and classesonline

   Cultural DevelopmentCenter for the Arts

Phase TwoProvide scheduling of all events, programs, shows and classesEstablish venue-specific cleaning/safety protocolsReach out to vendors to confirm event-specific needs can befulfilled or if substitutes need to be found (example: equipmentrental companies, hotel providers, security staffing)Identify alternative locations for dressing room space/outdoorperformances Resume small events using CDC guidelinesTrain staff and volunteers on how to answer questions andconcerns related to COVID-19

Phase OneDevelop marketing strategy for facility opening dateIdentify programming goals for next 30-60 daysIdentify PPE for staff installations load in and load out

   Cultural DevelopmentCenter for the Arts

Phase ThreeInstall protective barrier at areas of transactionIncrease standalone hand sanitizer stationsEncourage all patrons to bring credit/debit cards instead of cashMaintain a supply of disinfectant spray/wipes, masks and gloves  When Box Office returns to serving customers at the windows,implement the use of gloves for handling tickets, receipt andmoney exchangeCCA to initiate events using CDC recommendations and socialdistancing protocols 

   Cultural DevelopmentSpecial Events

Phase OneBegin reaching out to producers when special events will resumeon City-owned propertyIdentify any extra precautions special events should consider withevents until the end of 2020 (social distancing, disinfectant,additional cleaning stations, etc.)

Phase TwoCommunication to all event producers of additional precautions thatthe City is requesting to assure a safe environment

Phase ThreeResume normal operations

   Community ServicesPark Amenities

Phase OneRestart contractor nightly cleaning, may need time to rehire

Phase TwoAll amenities closed through Governor's order re-openedProvide limited restroom availability based on City Council direction

Phase ThreeReturn to normal servicesResume reservations for park amenities and athletic fieldsAll restrooms open except those at Apache, Folley and Navarretteparks

   Community ServicesRecreation Centers and Programs

Phase OneSummer Recreation Program sign-ups

Chandler residents first priorityProvide protective gear for staff and disinfectant spray forcustomer service areas

Phase TwoEEC, Community Center, Snedigar: Limited hoursTennis Center: Clubhouse open, ball machine rentalsTumbleweed Recreation Center: Fitness areas, gym, track, limitedprograms w/social distancing, limited hoursSummer Recreation Program begin with small groups & socialdistancing protocols Provide additional protective gear for staff | gloves & masks

Additional disinfecting facilities once per week

   Community ServicesRecreation Centers and Programs

Phase ThreeAll facilities open with normal hours and social distancing protocols

Senior Center: Limited hoursAll normal programming returnsProvide additional protective gear for staff | gloves & masksAdditional disinfecting facilities once per week

   Community ServicesPools, Aquatic Centers and Programs

Phase OneProvide protective gear for staff and disinfectant spray forcustomer service areas

Phase TwoResume lap swimming with restrictions, Aqua Fit classes and hirelifeguards at Nozomi, Desert Oasis and Mesquite Groves only

Phase ThreeResume limited swimming & diving lessons, club swim times, stafftraining, public swimming at Arrowhead, Nozomi, Desert Oasis andMesquite Groves onlyWork towards full reopening and programming, as staffing allows

   Community Services

Chandler Public Library and Programs

Phase OneOpen all library lobbies only: Monday - Friday, 9 a.m. - 5 p.m. 

Circulation services only | checkout, return & holdsMaterials in quarantine for 72 hours after returnStaff to assist with checkout & place holdsContinuation of virtual programming

Provide protective gear for staff and disinfectant spray for books   

   Community Services

Chandler Public Library and Programs

Phase TwoAll branches open

Every other computer in serviceComputer sessions limited per day; public hours reduced fromnormal hours 

Computer Lab closed to public Provide additional protective gear for staff | gloves & masks

Install plastic protective shields at staff help desksAdditional disinfecting facilities once per weekTraining of volunteers

   Community Services

Chandler Public Library and Programs

Phase ThreeAll branches openAll regular library services resume including programmingProvide additional protective gear for staff | gloves & masks

Additional disinfecting facilities once per week

chandleraz.gov/COVID19