annual report · 2018. 6. 4. · 2 crossroads care central & east gloucestershire annual report...

Crossroads Care Central & East Gloucestershire

Annual Report

Crossroads Care Central & East Gloucestershire2 Annual Report 2016 - 2017 3

Contents:

References

and Administration 4

Chair & Chief

Executive’s report 5

What we do 6-13

Financial statements 14-15

Quotes and Facts Back Cover

A Family Carer is….Someone of any age who provides unpaid

support to family or friends whose health or

well being could suffer without this help.

This could be caring for a relative, partner, child

or friend who is ill, frail, disabled or who has

mental health or substance misuse problems.

….The name doesn’t really matter - but getting

the best information, help and support

(including short breaks), at an early stage, does.

Our Visionis of a community where the role and

contribution of family carers and people with

care and support needs is recognised and

they have access to a range of quality care and

support services they need to live their own lives

and maintain their health and wellbeing.

to provide a range of services that recognise

and respond to the individual needs of family

carers, and people with care and support needs,

offering them peace of mind and understanding;

to improve their own health and well-being by

giving them time to be themselves and take a

break from caring.

• Quality We ensure that our services are high quality, flexible, responsive and continually improving

• Trust We understand that our services only respond to carers needs when they trust us to care for the person they support

• Staff Continually investing in our staff training and development

• Caring All family carers and people with care needs feel recognised, valued and supported

• Individualised Services that are tailored to meet your individual need

• Respectful Appreciating people’s differences, lifestyles and choices, and working with them to provide safe support that is meaningful and of use

• Understanding Empathy as we walk alongside carers in their everyday lives

• Partnership Working We actively seek collaboration and partnership with other organisations to explore joint projects and relationships

• Integrity We trust, respect and value each other

Our Mission

Our Values

Chair & Chief Executive’s report

2016–17 has been another very busy and

challenging year as we reflect back on the first year’s

achievements of our strategic plan. In March 2017

the board of trustees held an away day to review the

first year’s strategic performance.

The away day meeting was facilitated by

Helen Fairfax, an experienced company

director with an SME background. Helen

has been a mentor for our CEO, through

the Carers Trust Advance Program for two

years and during that time she has worked

with the our board to strengthen internal

governance procedures in light of other

charity failings that have made headlines.

We are delighted that Helen has agreed to

continue to provide external advice and

mentoring to the charity on a voluntary basis

and we wish to thank her for her enthusiasm

and commitment to the charity.

Like many other partner organisations

we have faced considerable financial

challenges. Therefore achieving strong

financial health remains a key priority for

the charity to ensure we can become

financially sustainable to enable us to

continue to support carers and cared for in

the communities that we serve for the years

to come.

In 2016-17 we saw the deficit reduced again

and achieved 97% of our total budgeted

income target, 14% growth on last year. We

increased our private income by 64% against

the previous year, beating our original target

of a 44% increase. The figures demonstrate

that we are on track with our strategic plans

to achieve a small surplus by end of March

2018.

Our priorities for 2017/18 include:

• Ensuring we have a sustainable organisation by increasing income to turn an overall surplus at the end of March 2018.

• Further diversify our private income streams.

• Continue to ensure contractual compliance in all aspects of our funded service delivery and maintain good partnership working with strategic commissioners.

• Increase charitable income through the recruitment of a trust and grant fundraiser.

• Increase media and social profile in the county

• Continue to recruit high quality care staff

• Develop partnerships with other suitable service providers

As the demand for our services continue

to grow, with more people funding their

own care and support we have to be more

flexible in the way we work and the types

of services we can offer. Last year saw

the opening of our first Azalea day club in

Moreton in Marsh. Sadly, Campden Vale

Day Centre in the North Cotswolds closed.

However, working in partnership with

Cotswold Friends we were able to smoothly

transfer the people who used the centre

to our club in Moreton in Marsh to enable

them to continue to receive support. Due

to the success of this model of care and

the demand for this type of cost effective

support we have expanded our day clubs

to provide 4 days a week including new

clubs in Cheltenham and Cirencester this

year. The service is led by Liz West who

is well experienced in managing group

based support services and we now have a

dedicated team of staff to deliver the service.

We are immensely grateful to Cheltenham

Borough Homes, Bromford Housing and

Cirencester Hospital for providing us with

venues for our Azalea day clubs. Further

plans are in place to expand this service

across other areas within Gloucestershire

and also in Swindon and Wiltshire in 2018.

2016-17 was the first year delivering

vitally important domiciliary care across

Gloucestershire, following successful

tendering for inclusion on Gloucestershire

County Council’s Domiciliary Care Providers

framework. The contract has brought

about its own challenges particularly

implementing CM2000, a new electronic call

monitoring system that is linked to payment

by minutes attended. This has also posed

significant challenges to ensure our staff are

effectively deployed, often visiting several

times a day, seven days a week which has

seen a change in the way our staff must

operate. Nonetheless we have overcome

these challenges and been successful in

implementing new systems and working

cultures as we continue to strengthen

our relationship with our partners,

Gloucestershire County Council.

This year we supported 662 carers to

have a regular break from their caring role

delivering 31,891 hours of support, more

than the previous years. Despite this,

changes to the carers assessment process

has led to the numbers of carers being

referred to us for a break reduce dramatically

towards the end of 2016-17. This is of

concern to us as it is imperative that carers

receive the support when they most need it.

This service is delivered through our contract

with Guideposts, funded by Gloucestershire

County Council.

We face some uncertainty as we are in

the final year of the two-year extension

to our current carers breaks contract with

Gloucestershire County Council which

runs until September 2018 but we remain

committed to working with our partners to

be best placed to retender for the contract.

Staff recruitment continues to be particularly

challenging for the organisation but is also

a local and national concern as people

leave the health & social care sector due to

the pressures on staff often due to funding

cuts. Therefore, it is vitally important to

retain the excellent staff we already have

and we are mindful to think of innovative

ways of recognising and valuing our staff,

not only through our terms and conditions,

to become the employer of choice locally.

Despite these challenges, we have had

success in recruiting young apprentices into

the organisation. Robyn, our first to join, has

successfully completed her Apprenticeship

in Health & Social Care and is enjoying being

part of the Azalea day club team. Lydia, who

works on our care at home team is currently

undertaking her apprenticeship. It has been

a pleasure to see them both develop not

only their knowledge and skills but also their

confidence, receiving such positive feedback

from carers and people they care for. We

are excited to see where their career in

social care takes them. Due to the success

with our apprentices we are currently having

discussions with other local colleges in the

hope to encourage more apprentices to join

our workforce.

We have seen a number of changes to our

board members this year with two long

standing trustees stepping down. We are

sad to be saying goodbye to Don Grant

and Dylan Davies who have for many

years shown dedication to the Crossroads

Care charity and steered it through many

changes. Don was Chair of Crossroads

Care Cheltenham & Tewkesbury prior to

the merger and more recently Chair of

the current merged organisation. Dylan

was a trustee of Crossroads Care Stroud

& Gloucester for many years and more

recently Vice Chair. Both Don and Dylan

have ensured that, over the many years the

charity remained focussed on delivering the

best quality care and support to carers and

their loved ones.

We were also sad to bid farewell to trustee

Robin Andrews. I would like to thank Don,

Dylan and Robin for all they have done for

carers during their time with us.

I am pleased to welcome two new

trustees to the board this year. Paul

Holmes has worked as a senior marketing

manager at Manchester College and as a

marketing consultant to the Carers Trust.

Paul brings a wealth of knowledge on

marketing strategies, media, PR and brand

development.

Elaine Pearson-Scott is qualified registered

social worker with practitioner experience

across adult and children’s sectors. She

previously worked as a CEO within the

children’s and families voluntary sector and

has experience of success in organisational

change, strategic business planning, growth

and the delivery of quality services and

developing strategic partnerships. Elaine has

also been a trustee and Chair of a charity

before recently moving back to Gloucester

to care for her elderly mother.

Both Paul and Elaine have immersed

themselves into the charity and bring a new

vibrant dynamism to the table.

Despite ongoing cuts to public expenditure

we remain focussed and our strategic

plan provides the focus required to ensure

that we continue to improve our services,

become increasingly sustainable and

continue to make a real difference to the

lives of carers and those they care for.

Our achievements are a testament to all

of our amazing staff team at Crossroads

Care Central and East Gloucestershire.

Their energy and dedication to supporting

carers and people with care needs is truly

astonishing and they have continued to

embrace the changes required to move

the organisation forward whilst remaining

committed to delivering high quality care.

We would like to record our thanks to all our

staff.

We must also thank the board of trustees

whom without the support they have shown

our achievements would not have been

possible. They, and we, remain wholly

committed to providing the best quality

support to carers and those they care for.

We look forward to 2017 – 2018 as we

head into our second year to deliver on our

strategic plan.

Helen Baker - CEO Liz Keen - Chair

Annual Report 2016 - 2017 5

Name

Crossroads Care Central & East Gloucestershire Limited

Charity no.

1111055

Company no.

4608163

Registered office

Unit 4, St James Court, 285 Barton Street, Gloucester, GL1 4JE

Trustees and Directors: The directors of the charitable company (the charity) are its trustees for the purpose of charity law. The trustees and officers serving during the year and since the year end were as follows:

Elizabeth A Keen Chair Peter J Elliott David E Godding Treasurer Elaine Pearson-Scott (appointed October 19, 2016) Paul Holmes ( appointed May 18, 2016) Margaret Woodward Don S Grant (resigned February 21, 2017) Robin D R Andrews (resigned March 6, 2017) Dylan H Davies (resigned March 20, 2017)

Secretary & Chief Executive Officer: Helen Baker

Auditors: Stone & Partners 571 Fishponds Road Fishponds Bristol BS16 3AF

Bankers: Barclays Bank plc Gloucester Branch 18 Southgate Street Gloucester GL1 2DJ

Scottish Widows Bank plc 67 Morrison Street Edinburgh EH3 8YJ

CAF Bank Ltd 25 Kings Hill Avenue West Malling Kent ME19 4JQ 3

REFERENCES AND ADMINISTRATION


WHAT WE DO

The service is fully inclusive and is offered to everyone regardless of condition or disability. Our minibuses provide fully accessible door to door transport with qualified staff to support people on every activity. Having support staff to hand means that carers can come along too without the worry of continuing their caring role.

“The variety of trips out

is brilliant, it offers so

much choice”

The programme of activities is planned two months in advance and everyone registered with the service receives a copy to choose the activities they would like to attend. Feedback from the people who use this service is really important and enables us to ensure we include any specific trips to their preferences.

Here’s a flavour of just some of the outings and activities that people have enjoyed this year:

• Gloucester Rugby and Severn

• Wye Valley Smokery

• Malvern Autumn Show

• Bristol Balloon Fiesta

• Ice Skating

• Pub Lunch at the Thames Head Inn

• Willow Boat Trip

• Portsmouth

• Blenheim Palace

• Bristol Zoo

• British Wildlife Photography Awards 2017

• Cheltenham Racecourse Fireworks Display

• Enchanted Christmas at Westonbirt Arboretum

Out and About

Our Out & About

service remains

a hugely popular

service which

provides outings and

social trips out six

days a week, often

with two activities

each day.

“C” thought the balloon festival

was wonderful and the carers were

incredibly kind.

Excellent night out in

Cheltenham. “A” even

remembered the story when he

got home.

I am really enjoying these outings.

Everyone is friendly thank you

very much .

So pleased to be a part of

this service.

All of you folks are

wonderful for all the help

you give me. Tony is

amazing, I can’t thank you

enough.

“It’s a pleasure going on the Out and About trips. Everyone is so

friendly and helpful with a sense of humour. The trips give me

something to look forward to and take me out of myself. Since I lost

my sister my parents and I have been very low. I didn’t have a social

life and being a wheelchair user, it was very hard to get out. The staff

have supported me even when I wasn’t on a trip; trying to get me

extra help. My family who live in other parts of the country were

concerned for me and my isolation. They now know that I have the

opportunity to go out and do the things I enjoy which gives them

peace of mind. I feel safe with the Out and About staff and enjoy

their companionship”

I enjoyed the visit last

Saturday. The weather

held out and we got the

best of the garden walk

and I am very glad the day

was manageable with our

wheelchairs that you so

kindly pushed on the paths.

Thank you for your time.

“

“

“

“

“

“

WHAT WE DO

Caring can have a significant impact on health, with the pressures of providing care taking a toll on both carers’ physical and mental wellbeing. Those providing round the clock care are more than twice as likely to be in bad health as non-carers. The most recent GP patient survey found that 3 in 5 carers have a long term health condition, this compares with half of non-carers.

Carers reported a number of negative impacts of caring upon their wellbeing. 8 out of 10 people (78%) said they feel more stressed because of their caring role, and 7 out of 10 (72%) said caring has made them feel more anxious. 7 in 10 (69%) also said they find it difficult to get a good night’s sleep because of their caring role.

The aim of providing a carers break is to relieve the unpaid carer to enable them to take time out from their caring role to enable the carer to attend their own health appointments, enjoy some “me” time or simply catch up on some sleep. This support is delivered under a contract with Guideposts and funded by Gloucestershire County Council.

Mrs X was referred to us for a Carers Break following a Carers Assessment. She cares for her husband who has a terminal brain tumour. We booked an assessment for two days following the referral and the service was started within a week of the referral. We have been able to fit in with the carers requirement for a break twice a week as she has an essential class to attend.

Our support has meant that Mr X’s health and wellbeing are maintained, he is enjoying sharing his skills and interests with our support worker with whom he has developed a very positive relationship, Mrs X is able to attend her class without worrying about her husband who is the safe hands of an enthusiastic and caring support worker.

Carer Breaks

• 31,891 hours of breaks were provided

• 12,348 carers breaks

• 235 new carers received the service

• 662 carers benefitted

Case Study

Case Study


WHAT WE DO WHAT WE DO

Numbers at our Lechlade club fell very low and we were not receiving any referrals so sadly we made the decision to close this club and open a third club in Tewkesbury. This club has been slow to take off but has been well supported by the residents at Clee House, with one person taking on a volunteer role and we are now starting to see the number attending rising.

A light hearted fun atmosphere is always created at the clubs, helping to keep people happy and motivated. Conversations have mutual sympathy and understanding to help people in the same situation. Some people attend that do not have a dementia diagnosis they just wish to socialise to reduce loneliness, this is fine too. The group activities

promote conversations and by making people happier it will improve self esteem. Our conversations will also keep people connected to their communities. An important part of the club is lunch. Care is taken in planning meals and the people who attend are asked for their preferences. A hot nutritious two course lunch cooked onsite is always welcomed and people enjoy eating as a sociable group.

A wealth of specialist advice and information is available to carers at each club and supporting the carers is a priority and we are constantly signposting carers to other organisations and services for support.

Mrs X lives in a small Cotswold village, one of her son’s also lives with her. The son, who still works, has struggled to look after his mother due to lack of understanding about her progressive illness. Advice has been given on how her dementia is likely to progress and what support is available to enable her to remain in her own home. The son has at times been exasperated on how to move forward with offering the necessary care. This became more difficult when a Lewy Body dementia was diagnosed. It has been hard to

cope with confusion and night wakefulness for the son. When attending a Young At Heart Club advice and support is given to the son to support him in his caring role and we discuss things that may help whilst Mrs X benefits from the music and art activities. This club provides ‘A Good Life’ by offering friendships, good surroundings and environment and being part of a social group which offers a broad perspective when treating people with dementia.

Young at Heart Memory Clubs

We continue to work in

partnership with Young

at Heart to provide

monthly memory

clubs in the county

to support to people

living with dementia

and their carers. The

number of people

living with dementia

in Gloucestershire

is thought to be

approximately 9,000

with the number of

people with dementia

expected to rise by 44%

in Gloucestershire over

the next 15 years.

Clubs in: Cheltenham, Bishops Cleeve & Tewkesbury

1740 hours of support provided to 120 people with memory problems

said they find it difficult to get a good

nights sleep because of their caring role

(Carers UK, State of Caring Report 2017)

69%

Thank you for your

help. We really

do appreciate all

you do and how

responsive you have

been to our needs

“

Case Study



The clubs each operate weekly and offer a range of activities including mild exercise sessions, dancing, music and singing sessions, and creative arts and crafts. There’s always plenty of time for good conversation, reminiscing and nostalgia and attendees are encouraged to contribute to session planning with their ideas of activities they wish to do. Basic cookery, music therapy sessions and a variety of indoor games have now been added to the activities provided and staff are continuing to work with carers and attendees to further improve the sessions.

How have the sessions benefitted the groups?

The people who come to our clubs have benefitted from the sessions by attending regularly and actively participating in the group sessions. They have encouraged each other, assisted each other and laughed together. They have enabled each other, in their own way to overcome the feelings of worthlessness and isolation at home due to their illness or disability. The sessions have allowed attendees to retain or in some cases, rediscover

skills that might have been considered lost due to illness. Attendees have also learnt new skills at a pace that suits them individually. The evidence of the success of the sessions is in the faces of carers who receive something new from their loved one that has been made at the centre, be it a decorated card or painted glass or a dyed scarf. Each attendee is encouraged by staff to create something individually and with pride. At one attendee’s home there is a “shrine” of the work he has done at the clubs.

Azalea Day Clubs

Carer and cared for surveys 2017

During 2016-17 we

expanded our Azalea

Day Centre Club

service model and

opened further clubs

in Hatherley, Prestbury

and Cirencester, along

with our Moreton in

Marsh club.

The mission was to gather twelve volunteers and 1000 pieces of cake to cater for the hungry visitors to Colesbourne Park for the annual snowdrop display. Lady Elwes, whose home is Colsbourne Park, was keen to give Crossroads Care the chance to raise money for a charity close to her heart. Each charity would take charge of one day over the weekend of the 11th February.

The day finally arrived and armed with our 12 eager volunteers and around 600 pieces of cake which had been donated by a mixture of staff, carers, family and friends we arrived at Colesbourne Park for what turned out to be a delightful afternoon of fundraising. Our sincere thanks to the generosity of Sir Henry and Lady Elwes, and our army of volunteers who worked tirelessly pouring tea, cutting cake, washing up and chatting

to the visitors, and to those who made mountains of cake. We were very grateful to receive donations for tea and coffee from Asda Gloucester and for kitchen supplies to Morrison’s Metz Way Gloucester. Cotswold Dairy supplied the dairy products for the weekend which enabled us to provide scones with proper clotted cream and plenty of milk for the tea and coffee. We raised £790!

This year we had four main questions which all yielded 100% satisfaction across all respondents:

• How well do you feel you were informed in the setting up of your care?

• Do you feel the care support workers who look after you appreciate the need to be kept safe and well?

• Do you feel we maintain your privacy?

• Do you feel the care support workers that visit undertake their duties in a clean and methodical wat that ensures they keep you and themselves safe from infection?

The questionnaire did show that 20% of people asked said they did not know how to make a complaint which was of concern to us. Therefore we made some changes to our complaints leaflet, along with an easy read version and sent it out to everyone who receives our service.

The full analysis of the survey results are available from the office.

Community Fundraising: Colesbourne Park’s Snowdrop Display

In October 2016 we

were approached by

our sister charity and

Carers Trust Network

Partner, Crossroads

Care Forest of Dean and

Hereford to take on a

joint fundraising event.

We sent our surveys

to everyone who uses

our services whether

privately funded or local

authority funded and for

CQC registered services

and non- registered

services. There was a

43% response rate.

600 pieces of cake

£790.00 Raised donated by staff, carers,

family and friends

OUR THANKS GO

CIRENCESTER ROTARY

CLUB AND CHAMPNISS

TRUST FOR HELPING

TO FUND OUR CLUB IN

CIRENCESTER

Your visits have

helped us to manage

our lives better

“

Before M, a retired school teacher developed dementia and memory problems, her personality had led her to find much joy in her many social activities, but after the diagnosis her condition worsened and her family, who live away from her, became concerned about her increasing loneliness and isolation. M was becoming increasingly withdrawn and was losing insight into her situation at home. An option for her family was to move

her into a nursing home.

Instead M’s family referred her to our day clubs, where staff recognised that M’s situation needed comfort and understanding and at every opportunity gave her a warm hug or sat beside her encouraging her to participate with activities or walk with her holding her hand. Staff noticed that M enjoyed jigsaw puzzles, listening and joining in with music and quizzes. M was encouraged and

assisted to join in and she began to enjoy the activities. M has become calmer and more at ease and now has a group of ladies around her enjoying the same interests.

M now waits eagerly each week, excitedly, by her front door, for the knock of the transport to take her to the club. M has only failed to attend when she has been away on holiday with her family and the thought of her going into care has receded for the time being.

Case Study Case Study


A member of our team will respond within 2 hours and ensure that their loved one is looked after for up to 48 hours until the carer makes a recovery or is able to return home. If the carer is unable to return home to their caring role in that time we will liaise with families and Adult Social Care to secure ongoing care.

Our team has gone from strength to strength with helping clients who have activated this service and are well skilled at responding, assessing the situation and providing the most appropriate support at the time.

The numbers of people registering for the scheme has increased and in line with this, the number of activations have also increased.

We are proud to have helped 48 families reducing the trauma during a difficult and stressful time.

We receive excellent feedback from the people that we have helped:-

“Crossroads did an excellent job. “J” has Alzheimer’s and can be uncomfortable with strangers but enjoyed their company… They were very good at engaging “J” in conversation and were also very practical”

“Cant praise them enough. This was invaluable help at a difficult and stressful time – thank you”

“A godsend in difficult times. Someone to make sure the client is safe”

Carers Emergency Scheme

The Carers Emergency

Scheme enables carers

to register for immediate

support in the event of

an emergency, such as a

carer being admitted to

hospital.


Our domiciliary Care at Home service

provides personal care and support

to people living in their own homes.

The visits are planned and regular,

usually several times a day. This regular

support assists and promotes people’s

independence, enabling them to

remain living in their own home. We are increasingly seeing more people requesting our support, often to provide care for those with complex care and support needs.

During 2016 – 17 we delivered 15,114 hours of domiciliary care to people in Gloucestershire. This is 146% increase on hours delivered during 2015 - 16

Care at Home

My Mother is 91 and has been living in a retirement community for a little over 7 years where she has her own 2 room flat which is a very familiar and comfortable place for her to live. She was diagnosed with dementia nearly 5 years ago and while the sheltered accommodation has 24 hour on call staff they are not qualified carers so care for my mother has to be provided from an external care provider.

Crossroads Care was recommended to us whose staff have supported her for the last 4 years. Initially, she needed help only with medication but her needs have grown over the years. The next step was a once a week companion visit that allowed her to easily and safely travel out of her flat. Crossroads carers now

visit daily to accompany and escort her out of her flat on a one to one basis both around her retirement community and further afield including helping her to get to day centres that she visits 4 times each week and appointments.

Whilst the costs of her care now approach those of residential she is able to live in her own surroundings and maintains a feeling of independence. Without this support she would not be able to remain in the community she lives in.

The Crossroads staff have been consistent and caring. They understand her needs well and have dealt with all the physical and emotional support needs that have presented themselves. Management

is strong and decisive when it is required, they seem to easily cope with any day to day problems by a flexible; ‘can-do’ attitude. I live more than 3 hours away and visit monthly to check all is well, invariably it is and this is both a comfort and relief to me as the principle, albeit remote carer.

I value Crossroads particularly because their staff have formed strong relationships over time with my mother, staff turnover seems non existent, it is this aspect that is so important when dementia robs a person of their ability to make and maintain relationships that are so important for a contented life.

By having the help I have been able

to get through the week and remain

independent.

Your Carers have enabled me to stay

in my own home and improve my

health, thank you.

“

“

M’s husband was admitted to hospital with chest pains. The ambulance service called us to “activate” and our on call manager attended to assess the situation with one of our Care Support Worker’s who would stay with M for up to 48 hours.

Each activation is unique, as everyone’s circumstances are different and being in an emergency situation changes the dynamics of care. M lives with dementia and was very confused and worried about her husband. The manager was able to reassure her and let her know that we had contacted her daughter who would keep her up to date with her husband’s progress. M needed 24 hour support so the Care Support Worker was prepared for an overnight stay and to assist M with her meals and personal care

needs throughout the day and night. Medication was not in its original packaging so the on call manager quickly contacted the GP who issued an up to date Prescription and we were then able to administer the medication safely.

Care Support Workers, working shifts, remained with M for the two days during which gave reassurance to the husband that his wife was safe at home receiving 24 hour care. Having put arrangements for her own family in place the daughter travelled down to be with M and made arrangements for ongoing care. We arranged for Adult Social Care to speak with the daughter about her options.

The family were amazed with our quick response to the emergency and gave some fantastic feedback.

“Excellent reassuring conversation with “your staff” in what was a particularly difficult and stressful situation”

The husband returned home two days later and the daughter felt that Crossroads had done such a good job that she asked us to attend weekly to offer support and respite for her father in his caring role.

The satisfaction that staff receive from helping in these situations that would be so different without the Carers Emergency is immeasurable and gives great job satisfaction.

This support is also delivered under a contract with Guideposts and funded by Gloucestershire County Council.

This year we have helped with 48 carer emergencies


FINANCIAL STATEMENTS

Notes 2017 2016 £ £

Fixed assets: Tangible fixed assets 8 8,460 11,030

Current assets Debtors 9 56,507 38,395

Cash at bank and in hand 231,445 313,589

287,952 351,984

Creditors: amounts falling due within one year 10 14,508 8,955

Net current assets 273,444 343,029

Net assets 281,904 354,059

Represented by: Unrestricted funds

General funds 11 281,904 352,479

Restricted Funds - 1,580

281,904 354,059

Notes Restricted Unrestricted Total Total funds 2017 funds 2017 funds 2017 funds 2016 £ £ £ £

Income Donations and legacies 4 - 3,294 3,294 5,086

Bank interest - 1,928 1,928 2,497

Grants and contracts 5 712,554 712,554 703,766

Private care services - 306,047 306,047 186,905

Other - 1,804 1,804 4,201

Total income - 1,025,627 1,025,627 902,455

Expenditure Charitable activities 6 - 635,903 635,903 513,168

Governance costs 6 - 10,075 10,075 9,694

Administration costs 6 - 451,804 451,804 462,913

Total expenditure - 1,097,782 1,097,782 985,775

Net expenditure for the year - (72,155) (72,155) (83,320)

Transfers between funds (1,580) 1,580 - -

Reconciliation of funds Total funds brought forward 1,580 352,479 354,059 437,379

Total funds carried forward - 281,904 281,904 354,059

The statement of financial activities includes all gains and losses in the year.

All incoming resources and resources expended derive from continuing activities.

These accounts have been prepared in accordance with the provisions applicable to

companies subject to the small companies’ regime in Part 15 of the Companies Act 2006.

FINANCIAL STATEMENTS

Crossroads Care Central and East Gloucestershire Limited march 31, 2017

Statement of financial activities

(incorporating income and expenditure account)

Crossroads Care Central and East Gloucestershire Limited march 31, 2017

Balance Sheet

Tel 01452 302542

Email [email protected]

Web www.crossroadscandeg.org.uk

Office Hours Monday- Friday 9.00am-5pm

Charity Registration Number 1111055. Crossroads Care Central and East Gloucestershire is a company limited by guarantee. Registered in England number 4608163. Registered office: Unit 4, St James Court, 285 Barton Street, Gloucester, Gloucestershire, GL1 4JE

Gloucester (Head Office) Unit 4, St James Court 285 Barton Street Gloucester Gloucestershire GL1 4JE

… the people carers turn to

1 in 8 adults (around 6.5 million people) are carers

58% of carers are women and 42% are men

Over 1 million people care for more than one person

Carers save the economy £132 billion per year, an average of £19,336 per carer

Carer’s Allowance is the main carer’s benefit and is £62.10 for a minimum of 35 hours, equivalent to £1.77 per hour – far short of the national minimum wage of £6.70 per hour

By 2037, it’s anticipated that the number of carers will increase to 9 million

Over 3 million people juggle care with work, however the significant demands of caring mean that 1 in 5 carers are forced to give up work altogether

annual report · 2018. 6. 4. · 2 crossroads care central & east gloucestershire annual report...

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