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www.cddft.nhs.uk Annual General Meeting 14 September 2016

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Page 1: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Annual General

Meeting

14 September 2016

Page 2: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Chief Executive’s

Review 2015/16 and the

Year Ahead

Sue Jacques

Trust Chief Executive

Page 3: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

We are the largest integrated

NHS provider in the

North East

Acute and planned hospital care

Health and wellbeing services

Community services

We provide care from…

Page 4: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Page 5: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

• Right person

• Right place

• Right time

• Every time

• 24/7

Our vision for services: Right first time, every

time

our commitment to put

patients at the centre of

everything we do

Page 6: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

We embrace

the values

outlined in

Means…

Page 7: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

A warm welcome from staff

To be treated as we would like to be treated

Respecting privacy, dignity and confidentiality

To be looked after by staff who inspire

confidence

An excellent standard of service, always

revolving around patient and carer needs

Means…

Page 8: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

…at the heart of driving

services forward for our

patients and communities.

Page 9: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

We ended the year having

performed well against most of our

operational targets and within plan

financially.

Page 10: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

2,034,389 patient contacts

387,939

radiology scans

42,810

operations

67,524

emergency

admissions

129,670

A&E

attendances

160,058

urgent care

attendances

578,646

out-patient

appointments

5,275

births

662,467

district nurse visits

& appointments

Page 11: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

In 2015 / 16:

We were top

10 performers

nationally for

C Difficile

Page 12: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

In 2015 / 16:

A&E 4 hour

performance

was 93.19%,

against a

target of 95%

Page 13: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

In 2015 / 16:

We performed well

on cancer access

standards

In Q4, 1 of only 4

Trusts regionally to

meet 62-day target

for beginning

treatment following

screening

Page 14: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

In 2015 / 16:

We achieved

18 weeks

access

standards

Page 15: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Inspected in February 2015

Over 80% of ratings ‘Good’

Positive progress on action areas during 2015/16

Care Quality Commission

Page 16: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Highlights in 2015 / 16

Building work on new

state-of-the-art

operating theatres at

Darlington Memorial

Hospital started. An

investment of £27m is

creating a high quality

environment for surgery.

Page 17: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Highlights in 2015 / 16

The Trust opened a

Clinical Simulation

Centre based at Bishop

Auckland Hospital

offering the very latest

equipment to create an

effective, immersive

simulation environment.

Page 18: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Highlights in 2015 / 16

Launched specialist

children’s radiology

service at UHND &

DMH. Dedicated waiting

areas, children-only lists,

longer appointment and

pictures and colours are

projected onto the scan

room walls, and

radiographers wear

colourful uniforms, to

help children feel

comfortable and calm.

Page 19: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Highlights in 2015 / 16

Innovative screening

programmes are

improving care for

hundreds of patients who

are now self-monitoring

from the convenience of

their homes. The

programmes are

supporting patients at risk

of under-nutrition and

patients taking Warfarin.

Page 20: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Highlights in 2015 / 16

Invested £2.3million in

mobile technology for

community clinicians &

nursing teams.

Page 21: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Highlights in 2015 / 16

Nurses in the Trust’s Centre for Research

and Innovation recruited the first patient to

a global study aimed at providing better

information on the management and

treatment patterns of patients with

prostate cancer.

Consultant’s work to minimise the risks

faced by allergy patients, earned a national

award from Imperial College London.

ReDi slide developed into a commercial

product & ‘Highly Commended’ in Royal

College of Nursing awards.

Research & Innovation

Page 22: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Looking ahead

2016/17….

Page 23: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

Continuing work on our Clinical

Services Strategy Delivering on our Quality Matters

Strategy and our Quality Accounts

Supporting our talented workforce

Building strong relationships

Recruiting and retaining quality staff

Improving our communications

Managing our finances Making best use of IT

Page 24: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… looking at the

care we provide and how we

can best deliver quality,

sustainable services which

meet the needs of our

populations into the future

Continuing work on our

Clinical Services Strategy

Page 25: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… improving safety, using best

practice, improving your experience

Delivering on our Quality

Matters Strategy and our

Quality Accounts

Page 26: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Supporting our talented workforce

… supporting our workforce to

achieve their potential and be fully

engaged with the Trust through

meaningful appraisals and

organisational development strategy

Page 27: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… with our partner organisations

across the health and social care

economy

Building strong relationships

Sustainability

and

Transformation

Plans

Page 28: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… empowering our workforce to have a

voice in shaping and developing

services for the future, promoting

strong clinical leadership and investing

in our physical environments

Recruiting and retaining quality staff

Page 29: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… communicating and engaging through

regular information updates and different

forums and events so that we can work

collectively for the benefit of our communities

Improving our communications

Page 30: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… providing safe, effective and

efficient services within the funding

available to us, delivering on cost

improvement programmes and

meeting national requirements

Managing our finances

Page 31: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

… implementing an IT strategy which

supports us in delivering safe, quality

care with accessible information and

integrated technology and systems

Making best use of IT

Page 32: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

And finally….

THANK YOU Patients

Fam

ilies

Fri

en

ds o

f th

e H

osp

itals

Volunteers

Governors

FT

Mem

bers

C

are

rs

Local communities

Colleagues across health & social

care

Our Staff

Page 33: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:
Page 34: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Quality Accounts

Noel Scanlon Executive Director of Nursing & Patient Experience Director of Infection Prevention and Control

Page 35: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Quality Account 2015/16

2015/16 in review

Three quality domains: Patient Safety

Clinical Efficiency/Effectiveness

Patient Experience

Page 36: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

How we agree our priorities

Past Performance

Development Requirements

National Priorities

Staff Involvement

Stakeholder Input

Council of Governors

Board

Page 37: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Principle

It’s important that we set ourselves

challenging and stretching targets in order

to improve and be the best at what we do.

As such, we will not always meet these

objectives.

Page 38: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Safety Domain

Page 39: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Falls

• Patient Falls (reduction in incidence per

1,000 bed days community hospitals)

- Ambition met/achieved

= Ambition: 8.0 Achieved: 6.8

• Patient Falls (reduction in incidence per

1,000 bed days acute hospitals)

- Trust ambition not achieved but

improvements made

= Ambition: 5.6 Achieved: 5.9

Page 40: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Falls

• Introduce Sensory Training

- Ambition met/achieved

= Ambition: 720 Achieved: Over 720

• Follow Up Patients with Fragility Fracture

- Ambition met/achieved = Ambition: 50% Achieved: 89.9%

Page 41: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Falls

• Complete Root Cause Analysis for

Falls Resulting in Fractured Neck of

Femur

- Ambition met/achieved

= Ambition: 100% Achieved: 100%

Page 42: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Care of Patients with Dementia

• Development of Dementia Pathway and

Audit of Compliance

- Ambition met/achieved - Complete

Page 43: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Healthcare Associated Infections

• MRSA Bacteraemia

• - Goal not met but

improvements made

• = Ambition: Zero Outcome:

3

• Clostridium difficile

• - Ambition not

met/achieved

• = Ambition: 19

Outcome: 21 0

5

10

15

20

25

Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

2012/13 2013/14 2014/15 2015/16

C-D

iffi

cile i

nfe

cti

on

rate

s

(per

100,0

00 b

ed

-d

ays)

C-Difficile infection rates (per 100,000 bed-days) NHS England Trusts v. Co. Durham & Darlington NHSFT

2012/13 Q2 - 2015/16 Q3

NHS England Trust apportioned rates CDD FT apportioned reports

0

1

2

3

4

5

6

7

8

9

2012/13* 2013/14 2014/15 2015/16

MR

SA

Bacte

raem

ia I

nfe

cti

on

Rate

s (

per

100,0

00

bed

days )

MRSA Bacteraemia Infection Rates ( per 100,000 bed days ) NHS England Trusts v. Co. Durham & Darlington NHS FT

2013/14 - 2015/16

NHS England Trust apportioned rates CDD FT apportioned reports

Page 44: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Pressure Ulcers - Grade 3 & 4

• Assessment

- Goal not

met but

improvements

made

Ambition: Zero

Outcome: 5

UK & International comparison data

2015/2016

• 4-10% patients admitted to hospital

in the UK will develop a pressure

ulcer (NICE 2015)

• International data

– 8.2% Spain

– 8.9% France

– 8.3% Italy

– 12.5% Portugal

– 21% Belgium

– 5-10% Uk

– 0.01% CDDFT

Page 45: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Venous Thromboembolism (floating blood clots)

• Assessment

- Ambition met/achieved

Ambition: 95% Achieved: 95.9%

94.00%

94.50%

95.00%

95.50%

96.00%

96.50%

97.00%

% Adult Inpatients with VTE Risk Assessment on Admission to Hospital

VTE Target

2012/13 93.6%

2013/14 95.1% 2014/15 96.2%

Page 46: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Discharge Summaries

• Percentage GP discharge

summaries arriving within 24

hours

• - Ambition not

met/achieved

• = Ambition: 95%

Achieved: 89.1%

Page 47: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Incidents

• Rate of patient safety incidents resulting in severe injury or death from the National Reporting and Learning System (NRLS)

• Within national average for rates resulting in severe injury or death however number of incidents reported remains low, as below

- Goal not met but improvements made

Ambition: 75th percentile Achieved: 50th percentile (April to September 2015 data)

0

1000

2000

3000

4000

5000

6000

7000

8000

90 91 92 93 94 95 96 97

HIGH

MED

LOW

British airways risk reporting rates 1990-97

CDD FT cf.

last year in

bottom

quartile

Page 48: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Sepsis

• Improve management

of patients identified

with sepsis by

implementing sepsis

care bundle and audit

effectiveness

- Ambition

met/achieved -

Complete

Page 49: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Duty of Candour

• To comply with the legal

duty to be open and

honest when things go

wrong

- Ambition

met/achieved -

Complete

Page 50: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Patient Experience Domain

Page 51: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Nutrition and Hydration

• To review MUST audit tool

• To agree new indicators

• To audit against indicators

• Ambition achieved audit tool

now included in Quality Metrics

and indicators agreed

• Audit in pilot stage

Page 52: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

End of Life Care

• Ensure we recognise when a patient

may benefit from palliative care both

at the end of life and earlier in their

illness

• - Goal not met but

improvements made

• Work to continue

• 79% of palliative care patients

discussing their preferred place

of death.

Page 53: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

End of Life Care Guidelines development - framework for the assessment of standards of End of

Life Provision.

The Specialist Palliative Care Education

18 Consultant/Senior Medical Staff in conjunction with the Cardiac Arrest

Team, 175 Registered Nurses and 99 Health Care Assistants.

Teesside University -15 Health Care Assistants - University Certificate

Professional Development (UCPD) in End of Life and Palliative care.

Documentation -individual plans of care & Prescribing of Anticipatory Drugs.

Education programme to support the provision of High Quality End of Life Care

across CDDFT.

Clinical Quality Improvement Framework (CQIF) /

Quality Assessment Tools and Comments Cards data can demonstrate that

in July 2016 100% of patients report that they would

recommend our services to Family and Friends and

rate the services 4.4-5 stars

Page 54: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Development of a Learning Disability

Outreach Service • To follow up all patients with a learning

disability upon discharge into the community setting, initially with a telephone call, followed by a visit in their own home where appropriate

- Ambition met/achieved – Complete

• Monitor admission and readmission rates so that any recurring theme can be reported on and raised with the appropriate partner agencies

- Ambition met/achieved – Complete

Page 55: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Responding to Patients’ Personal Needs

• Responsiveness

- Ambition met/achieved Ambition: Improved positive responses from 2014/15 Achieved: Improved result for in all indicator questions

Patient Experience

Indicator Questions

201

4

Nat

In-pt

Q1

201

5

Q2

201

5

Q3

201

5

Q4

201

6

Ave

Did you feel involved

enough in decisions about

your care and treatment?

(Q11) 71

%

76

%

81

%

79

%

81

%

79%

Were you given enough

privacy when discussing

your condition or

treatment? (Q14 was 13) 81

%

88

%

89

%

86

%

88

%

88%

Did you find a member of

staff to discuss any worries

or fears that you had? (Q16

was 15) 50

%

81

%

82

%

78

%

83

%

81%

Did a member of staff tell

you about any medication

side effects that you

should watch out for after

you got home in a way that

you could understand?

(Q22 was 19)

49

%

64

%

70

%

63

%

62

%

65%

Did hospital staff tell you

who you should contact if

you were worried about

your condition or treatment

after you left hospital?

(Q25 was 22) 76

%

85

%

81

%

77

%

80

%

81%

Page 56: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Staff Experience (from Staff

Survey)

• Percentage of Staff who would

recommend the Trust as a

provider of care to their Friends

and Family

needing care

• - Goal not met but

improvements made

• Ambition: 3.71 Outcome:

3.60

Page 57: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Friends and Family Test

• To increase Friends and Family response

rates

- Ambition not met/achieved

Page 58: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Friends and Family Test

To increase Friends and Family response

rates Work is continually on-going to try and increase response rates within the Trust which the

chart below shows from April 2015. Each ward/department are committed to improving their

response rate from the previous month.

Page 59: Annual General Meeting 2016 - item 5... · 2016. 9. 21. · Healthcare Associated Infections • MRSA Bacteraemia • - Goal not met but improvements made • = Ambition: Zero Outcome:

www.cddft.nhs.uk

Friends and Family Test

Recommended/Not recommended as hospital

of choice The Trust record the recommended/not recommended for each area as a whole which is

shown in the chart below from April 2015

the recommended score is going up for Inpatients and A&E, with Maternity fluctuating.

0

10

20

30

40

50

60

70

80

90

100

Perc

en

tag

e r

eco

mm

en

d /

no

t re

co

mm

en

d

Month Apr 2015 - Mar 2016

Friends & family test - In Patient - Recommend / don't recommend as hospital

of choice

In patient % Rec In patient % Not

0

10

20

30

40

50

60

70

80

90

100

Perc

en

tag

e r

eco

mm

en

d /

no

t re

co

mm

en

d

Month Apr 2015 - Mar 2016

Friends & family test - Accident & Emergency - Recommend / don't recommend as hospital

of choice

A&E % Rec A&E % Not

0

10

20

30

40

50

60

70

80

90

100

Perc

en

tag

e r

eco

mm

en

d /

no

t re

co

mm

en

d

Month Apr 2015 - Mar 2016

Friends & family test - Maternity - Recommend / don't recommend as hospital

of choice

Maternity % Rec Maternity % Not

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Friends and Family Test – Themes

• There are many positive elements of praise within the comments provided

throughout Q1 2016/17.

• Data and comments recorded on the FFT have identified the following themes

from data received throughout Q1 2016/17 for areas of improvement:

• dignity and respect?

• involvement enough in decisions made about you? carer or family

member involved enough in decisions made about you?

• receiving timely information about your care and treatment?

• Was the location clean?

• treated well by the staff looking after you?

• “You said we did” posters and action plans displayed in prominent

areas of each ward and department.

Inpatients:

• Involvement (Q2)

• Information (Q3)

• Family Involvement (Q6)

A&E

• Cleanliness (Q4)

• Information (Q3)

• Family Involvement (Q6)

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Clinical

Effectiveness

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Risk Adjusted Mortality

• Reduction in Risk Adjusted Mortality Indices

to within ‘as expected’ range (Hospital

Standardised Mortality Ratio [HSMR] and

Standardised Hospital Mortality Indicator

[SHMI])

- Ambition: met/achieved

Mortality indicators remain within

expected levels

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HSMR Funnel Plot (April 2015 – March 2016)

HSMR

Expected Number of Deaths

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SHMI Funnel Plot (April 2015 – March 2016)

SHMI

Expected Number of Deaths

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Re-admission to hospital

• Reduction in re-admission rate to hospital

within 28 days

- Goal not met but improvements

made

Ambition: 7% rate Achieved: 7.98%

rate

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Emergency Department Indicators

• Time to initial assessment

- Ambition not met/achieved

Ambition: 15 mins max.

Achieved: 63 mins

• Time to treatment decision

- Ambition met/achieved

Ambition: 60 mins

Achieved: 34 mins

• Unplanned ED re-attendance

- Ambition met/achieved

Ambition: less than 5%

Achieved: 0.6%

• Left without being seen

- Ambition met/achieved

Ambition: less than 5%

Achieved: 1.8%

• 95% of patients to be

treated/admitted/discharged from

the Emergency Department (ED)

within 4 hours

- Goal not met/achieved

Ambition: 95% Achieved: 93.13%

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Patient Handover

• To reduce length of time for ambulance services to hand

over patients to emergency department ( 2 hours

ambulance delays)

Baseline Measurement Q1 leading to reduction

throughout year

- Ambition not met/achieved

More patients had to wait for

ambulance handover

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Patient Reported Outcome Measures

(PROM’s) • To gain a better

understanding of health

improvements/outcome

s following surgery

(hip, knee, hernia)

- Ambition not met

but improvements

made

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Summary

Lots of improvements continue to be seen

Still lots to do to build on current performance and to stretch ourselves further

Introduction of Quality Matters has helped to align all areas of monitoring within the strategy

A journey of continuous learning and improvements in order to improve patient care, safety and experience

Experience of emergency department patients a major concern

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Financial Accounts

and Performance

in 2015/16

Peter Dawson

Executive Director of Finance

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Financial Reporting and

Performance

Challenging Financial Environment

Auditors confirm Accounts

Financial Outturn: On Plan

Continuity of Service Risk Rating of 2

from Monitor – on plan

Formal Investigation by Regulator

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Challenging Financial Environment 220 NHS Provider Sector ended 2015/16 with a £2.45bn deficit

Net of £345m capital to revenue transfers

£461m worse than plan

£1.6bn worse than 2014-15

71% (157) of providers in deficit; 85% (118) of Acute providers in

deficit

Acute trust deficit % of revenue = 4.6% c/w 3.0% for CDDFT

Public Accounts Committee (March 2016):

“The targets set by NHS England and Monitor for providers

to make efficiencies were unrealistic and have caused long-

term damage to trusts’ finances”

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External Audit Opinion

Accounts:

Financial Statements give a True and Fair View of

Financial Affairs of CDDFT

Properly Prepared

Value for money: –

Except for matters leading to Monitor’s formal

investigation, satisfied that CDDFT has proper

arrangements in place to secure economy, efficiency

and effectiveness in use of resources.

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Financial Performance 2015/16

Capital spend of £17.9m

Cash balance of £26m

Directors confirm we are a ‘going concern’

Financial Performance vs Plan £m

Headline Group Financial Deficit 50.9

Less: Impairment in Land & Buildings -36.3

Less: Charitable Funds Deficit -0.1

Financial Deficit - Actual 14.5

Financial Deficit - Planned 14.7

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Monitor Assessment Risk Assessment Criteria Rating

Capital service cover 1

Liquidity 3

I&E Margin 1

I&E Variance from Plan 4

Continuity of service risk rating 2

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Regulator Formal Investigation

Site visit July 2015

2015/16 revised plan submitted October 2015

Site visit November 2015

Board level review December 2015

Formal investigation launched December 2015

Peer review of financial control environment undertaken by Northumbria

FT

PwC review of 2016/17 planning and cost improvement programme

management undertaken

2016/17 Plan submitted

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Staffing Trends 2011 - 2016

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Operations and

Performance

Carole Langrick

Executive Director of Operations

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PERFORMANCE

Transforming Emergency Care

Programme

18-week referral to treatment (RTT)

Cancer

Discharge letters

6-week diagnostics

KEY ACHIEVEMENTS in 2015-16

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NON-ELECTIVE CARE 2015-16

Commissioning plans

for 2015-16: reduce A&E

attendances by 3%

no change in

emergency admissions

We saw: 3,752 (3%) more patients in A&E

496 (1%) fewer ambulances

1912 (2.8%) fewer emergency

admissions (FFCEs)

Our Performance 93.2% of A&E patients

treated within 4 hours.

73.5% of ambulance patients

handed over to A&E within 30

minutes (slightly more than in

2014-15) On average our adult medical

patients stayed: 5.85 days

What happened? More patients attended A&E but fewer

came by ambulance. Fewer patients

needed an emergency admission but

those that did stayed slightly longer.

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ELECTIVE CARE 2015-16

Commissioning plans for

2015-16: reduce referrals by 1%

No change in elective

admissions.

More day cases, fewer in-

patients

Meet national waiting time

standards

What happened? Referrals, elective activity and

Day case rates rose. Achieved 18

week RTT. Fell short of

diagnostics target but now back

on track.

We saw: 1% more referrals including 2.6%

more GP referrals and 1.5% fewer

non-GP referrals

2,227 (2.9%) more patients (2667

more Day cases; 440 fewer in-

patients)

Our Performance 94.2% of patients treated within 18

weeks (target – 92%)

97.8% of patients had diagnostic tests

within 6 weeks (target – 99%)

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CANCER 2015-16

Our Performance Target 2015-16

Cancer: 2 week waits 93% 94.3%

Cancer: 2 weeks waits (breast only) 93% 92.3%

Cancer: 31 day from diagnosis to treatment 96% 99.7%

Cancer: 62 day from GP referral to first treatment 85% 86.7%

Cancer: 62 day from NHS screening to first treatment 90% 92.1%

What happened? Cancer referrals of all types

grew. New national strategy

introduced. All targets

achieved except 2-week

breast.

We saw: >12% more cancer 2-week wait

referrals

26% more breast cancer 2-week wait

referrals (mainly from Easington and

Sunderland)

9% more cancer referrals in total

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2016-17 CHALLENGES

Workforce: Consultant recruitment in some

service areas creates capacity challenges.

Breast Surgery: significant continuing

pressures across the Region.

Sustainability Transformation Fund targets

A&E 4-hour wait

Referral to Treatment (18 weeks)

Diagnostics (6 weeks)

62-day Cancer

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Council of Governors

and Membership

Warren Edge Senior Associate Director of Assurance and Compliance

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Membership

Public Membership 2015/16 Number of

Members

Start of year 11,004

New members 143

Members leaving (see below) 400

At year end 10,747

• Audit and Data Cleanse during 2015/16

• Net 232 new members in the last five months

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Public Constituencies

Constituency Membership at 31 March 2016:

Chester-Le-Street (7%)

Darlington (19%)

Derwentside (15%)

Durham City (17%)

Easington (2%)

Gateshead, South Tyneside, Sunderland & Beyond (1%)

Sedgefield (15%)

Tees Valley, Hambleton, Richmondshire & Beyond (1%)

Wear Valley & Teesdale (22%)

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Our Membership Goals

What do we want?

Growth in numbers with real engagement

A strong ‘membership voice’ to inform our

plans and services

More younger members

How will we get there?

Active recruitment and engagement, on our

sites and by social media

Colleges and schools

Active governor support

‘Meet the Chairman’ and ‘Medicine for

Members’ events

Join us and tell all your

friends!

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Election Turnout

Council of Governors Annual Election (December 2015):

Wear Valley and Teesdale (18%)

Chester-le-Street (26%)

Durham City (24%)

Staff: Medical (19%)

Public governors were elected unopposed in: Darlington,

Derwentside, Easington, Gateshead and Hambleton and

Richmondshire

Staff governors were elected unopposed for: Admin, Clerical

and Managers; AHPs and Professionals; Nursing &

Midwifery and Community staff

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Changes to

Our constitution

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Introduction

Dr Ken Davison, Chair of the Council of Governors’ Audit and

Governance Committee

Amendments to that Constitution must be agreed by the

Board, and the Council of Governors

And then be ratified by members at the AGM

The Board and Council of Governors have approved the

amendments in accordance with the Constitution and I

recommend them to our members on behalf of the Council

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The Resolutions

Update to number and name of Governor Committees

Addition of agreed Dispute Resolution Procedure

Adoption of 2014 Model Election Rules

Recognition of the Governors’ role as per the Health and

Social Care Act 2012

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Voting Procedure

Complete your ballot form, voting separately for each

individual resolution

Boxes will be passed along each block from the centre

aisle – fold and place your ballot form in the box provided

Boxes will be collected from the end of each block in the

outer aisle

The Trust Secretary’s Office will count the number of votes

registered and the number for and against and the result

will be announced at the end of public questions.

Approval of amendments requires a majority from those

voting

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Public

Questions

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Not a member yet?

Want to know more?

Why not ask for more details at our

Membership Desk and pick up an

Application Form.