annual homeless assessment report (ahar) 2010. what data will be included in the 2010 ahar? october...
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Annual Homeless Assessment Report (AHAR)
2010
What data will be included in the 2010 AHAR?
October 1, 2009 – September 30, 2010Seattle and King County
◦Emergency Shelter - Individuals◦Emergency Shelter - Families◦Transitional Housing - Individuals◦Transitional Housing - Families◦Permanent Supportive Housing - Individuals◦Permanent Supportive Housing - Families
What can I expect?
Monthly data quality assessments from Safe Harbors (starting this month)
Technical assistance including site visits from Safe Harbors staff if needed
Regular communication from Safe Harbors staff regarding AHAR updates & deadlines
Report drafts◦November 15: First draft due◦December 15: Final draft due
Universal data elements: HUD authorized data elements found in Central Intake (name, DOB, gender…)
Program specific data elements: Found in Program Entry and Exit
Client service data: Data reported on each service a client receives including date and type of service
De-duplicated data: Data that only counts each person in HMIS once
HIC: List of the housing inventory in King County for each housing type that was created by the County (now in HMIS)
Partner's Meeting 6
Safe Harbors Help Desk
Based upon the feedback from our last Partner’s Meeting, we are working toward updating our Help Desk services.
Please contact us in the following ways:◦ Phone: (206) 386-0030◦ Email: [email protected]◦ Website: http://www.safeharbors.org/
4/13/2010
Safe Harbors Help DeskService Objectives
◦Provide rapid feedback to User questions.◦Create a knowledge base for Frequently Asked
Questions (FAQ).◦Identify new or additional Training and Support
needs.◦Assist customers with issues specific to Safe
Harbors HMIS policies and procedures
Safe Harbors Help DeskOur Customer Service Statement The Safe Harbors Help Desk Support Team is committed to delivering
effective customer service by:
◦Striving to ensure customer satisfaction◦Responding to customer requests for support
within published time frames◦Interacting with the community in a respectful
and courteous manner◦Listen and provide feedback to the interests,
concerns, and suggestions that are voiced by our customers
Safe Harbors Help DeskWhat to Expect
◦Acknowledgement email of your Help Desk Request with a Ticket Number
◦Acknowledgement of Progress or Closure◦Link to Survey – Used to gauge your satisfaction and identify areas for improvement
Safe Harbors Help DeskThings to remember:
◦One Training session may not be enough Targeted and Customized Training is available Call and sign up for additional sessions (
http://www.safeharbors.org/)◦Your single points of contact are Email and Help
line (Phone) Provide your contact information Description of your request or issue Importance or level of impact (Can you do your
work)