annual report 201 4–2015 - southeasthealthline.ca 2014... · 2015. 12. 22. · kingston community...

Annual Report 2014 – 2015

Growing Together in Our Community

New BrandingAfter a year of preparation, we began our new branding

rollout in March 2015.

We wanted to create “one look, one feel” across the

organization so that more people understand who we are

and everything we do. The new blue swirl logo is used by a

growing number of Community Health Centres in Ontario.

Our Street Health Centre and Napanee Area Community

Health Centre sites will also use this logo. Various program

logos have been retired.

Our Mission, modified into the tagline “Caring. Responding.

Building Community.” will be used to draw the organizational

identity together.

There will be an increased use of bilingual materials to

welcome French-speaking clients, support the requirements

of our funders, and meet the intent of the French Language

Services Act.

Front cover: The Strong Womens Drum performs at the Weller Avenue grand opening.

Growing Together in Our Community | KCHC Annual Report 2014 – 2015 1

Kingston Community Health Centres Annual Report 2014 – 2015Growing Together in Our Community

Table of Contents3 Message from the Board President and Executive Director

4 Places To Call Home

4 The Making of 263 Weller Avenue

5 Street Health Centre Spreads its Wings

5 New Era in Napanee

6 Stories through the Seasons

6 Spring: A Special Graduation

7 Summer: Rising Artists

8 Fall: Café 263

9 Winter:New Citizens

10 Fast Facts

11 Progress on Strategic Plan

12 Financial Summary

Insert Kingston Community Health Centres Capital Campaign 2013 – 2015

2

Linda Murray, President (2011-2015)Maria Cordeiro, Co-Vice President (2012-2017)Lauri Prest, Co-Vice President (2009 -2015)

Danielle Blommestyn, Treasurer (2012-2016)Shirley Boston, Secretary (2008-2017)James Brown (2011-2017)

Norman Meyers (2008-2012, 2013-2015)Mary Campeau (2015-2017)Hersh Sehdev, Executive Director (ex-officio)

Kingston Community Health Centres Board of Directors

We thank former board members Rick Downes (2012-2014), Pal Mann (Fall 2014), and Matt Ressor (2011-2014) for their service.

Left to right, standing:Danielle Blommestyn, Mary Campeau, Shirley Boston, James Brown Seated:Maria Cordeiro, Norman Meyers, Linda Murray & Hersh Sehdev. Not pictured: Lauri Prest.

Kingston Community Health Centres Board of Directors terms and offices:

Growing Together in Our Community | KCHC Annual Report 2014/15

The year 2014 will be remembered as the year ofthe big move. Dreams of having several of ourprograms under one roof became reality as wecompleted and moved into our 30,000 square feetpurpose-built home on Weller Avenue. We alsomade significant progress on developing newfacilities for both our Street Health Centre andNapanee Area Community Health Centre locations.

The new Weller site has improved access for manyof our clients who use multiple services at KingstonCommunity Health Centres (KCHC). Access has alsoimproved through investments in staff time todevelop an integrated approach to our servicesacross programs and sites.

Although we have delivered on most of our strategicobjectives, we decided to extend our strategic planfor two more years, to allow us to complete all threecapital projects and implement new initiatives tobuild and strengthen community and individualresiliency.

With new homes and integrated sites, it becameimportant to streamline branding for theorganization. We launched a new unified logo,aligned with the provincial Community HealthCentre (CHC) movement, to increase communityunderstanding of the reach and impact of KCHC.Internally, we grew together through ouraccreditation visit in January 2015, the initiation of a resiliency committee, and further expansion

of accountability and quality initiatives acrossthe organization.

Our relationships continue to grow as well. KCHCis active in two Health Links, Kingston and SalmonRiver. The goal of Health Links is to coordinatecare across organizations for high users of thehealth care system. We are pleased to seeincreasing recognition of the impact of socialdeterminants of health in both local Health Links.We are thankful for the leadership of the SouthEast Local Health Integration Network (SE LHIN), the only LHIN in the province to provide one-timedental care funding. Our dental care program has changed lives and saved emergency room costs.We hope to see funding for this program continue.

With regards to Indigenous health issues, we were honoured to have members of the IndigenousHealth Council join our Board retreat in November 2014. We look forward to their ongoing guidanceto the organization.

In 2014, we saw the first cohort of our Pathways to Education students graduate from high school.We hope to see some of these young people become prominent members of the KCHC family andcontinue to build better lives for themselves and their community.

Looking ahead, we appear to be entering a period of austerity with funding for several of ourprograms being constrained. Administrative funding, for example, has not kept up with the sizeand complexity of our organization. We continue to look for efficiencies and additional funding,advocating along with other CHCs for increased funding to support our communities.

We offer our heartfelt thanks to the staff, clients, volunteers, and community members who quietlymake miracles happen every day. We will continue to build on each other’s strengths and growtogether.

Sincerely,

Linda Murray, Board President and Hersh Sehdev, Executive Director


Message from the Board President and Executive Director

4

Places To Call Home The Making of 263 Weller Avenue

We are happy to share the plaza at

263 Weller Avenue with neighbours

Sunshine Variety, Wong’s Garden

Restaurant and Weller Pharmacy.

Growing Together in Our Community | KCHC Annual Report 2014/15

In November 2013, Kingston CommunityHealth Centres set out to build a home. Welaunched a Capital Campaign to raise $1.5

million towards the $7 million cost of our newmain site at 263 Weller Avenue. In May 2014, wemoved into our new home. In September 2014,we came together as a community for an officialribbon cutting. This exciting day happenedthanks to the generous support of our manydonors. We gratefully acknowledge our donors ina special insert to this report.

Our new home has brought approximately 100staff and 6 locations under one roof: our former

main site on Elliott Avenue, Better Beginnings forKingston Children, Pathways to Education,Immigrant Services for Kingston and Area,Community Health and Thrive. In this newshared space, we have integrated services andsimplified administration. Community Health andImmigrant Services have combined into a singleteam. Staff have more chances to interact and linkclients to various programs. We have sharedmeeting rooms and fewer fax lines.

Our new home has become a hub for thecommunity. We have hosted a police open house,

concerts, community group gatherings, exerciseclasses, Indigenous language classes and more. Itis a meeting place for health care groups includingHealth Links, and staff from KEYS Job Centre andAddiction & Mental Health Services – KingstonFrontenac Lennox & Addington (AMHS-KFLA)offer services here.

The outdoor area around 263 Weller Avenue will be complete next year with the addition of a Cityof Kingston park. If you have not done so already,please come see our new home and all it has to offer!


In the fall of 2007, our Street Health Centre site had to make a quick move to a cramped

space on Wellington Street. After several years of careful searching, we found a place for

Street Health Centre to spread its wings.

We held many community and staff meetings to discuss requirements for the new location.

It needed to be in the downtown core, and it definitely needed to be bigger! We also worked

with the City of Kingston to help find the right spot.

We bought 115 Barrack Street in January 2015 and renovations are underway. We expect to

move into this new and improved home in the summer of 2016.

A multi-service harm reduction health centre open 365 days a year, the new Street Health

Centre will also be home to the Youth Space for at-risk youth and the Ontario Harm

Reduction Distribution Program (OHRDP). OHRDP supports needle syringe programs across

the province making harm reduction supplies and resources available in over 110 towns

and cities.

Street Health Centre Spreads its Wings

New Era in Napanee

In March 2015, a new era began for our services inNapanee. After 10 years of patience and planning,we kicked off construction of a permanent home forNapanee Area Community Health Centre (NACHC).

First announced in 2005, our Napanee site has beenserving local residents from a temporary locationsince 2009. It also provides services in nearbyDeseronto 4 days per week. In 2011, the Ministryof Health and Long Term Care provided $6 millionfor a new building in Napanee.

Designed with community input, NACHC’spermanent home will provide a new and improvedspace to offer primary health care, counselling,youth programming, diabetes education, advancedfootcare, sexual health clinics, harm reductionsupplies, Indigenous health programming andmore. It will also house community outreachservices from Providence Care which partnered withKCHC for the build. Community members and stafflook forward to a grand opening celebration in thesummer of 2016!

Growing Together in Our Community | KCHC Annual Report 2014 – 20156

Stories through the Seasons

Stories put a human face on the abstract.

They have the power to move and

educate us. A group of youth in Kingston

decided to tell their stories. They wanted to

educate our community about what it is like to

be a newcomer, to leave everything you know

behind and settle in a new place.

The youth come from different countries

including Sudan, Pakistan and the Philippines.

Some arrived in Canada as immigrants, others

as refugees. All are members of the Multicultural

Youth Group at KCHC. Together, they wrote their

stories and created a website to share them. In

March 2015 at Kingston City Hall, they launched

the website and shared their stories in person.

We are proud of the youth for having the

courage to share their personal struggles and

successes. Read their stories at MadeInYGK.com.

Spring: A Special Graduation

In June 2014, 59 high school students cametogether for a special graduation. Whatbrought this particular group of students

together? They are our first Pathways toEducation graduating class. Thirty-two of themmoved on to post-secondary education whileothers found employment, returned for a fifth year for additional credits or took a gap year.

The groundwork for this milestone began in 2008. Determined to help break the cycle of povertyin north Kingston, our Executive Director and Board of Directors decided to pursue the Pathways to Education program. After three years of tireless effort, they secured funding and the programlaunched in September 2010. That fall, the first class of grade 9 students began to take part intutoring and mentoring and received the support of Student Parent Support Workers.

Four years later, we celebrated a graduation rate of 89%. Congratulations to the graduates, their families,and Pathways to Education staff. We look forward to many more graduations in the years to come.

In June 2014, our Executive Director,

Hersh Sehdev, and Dr. Kieran Moore,

Associate Medical Officer of Health,

KFL&A Public Health, received the

Champion for Public Health andPrimary Health Care Award.

The award recognizes significant

leadership in advancing the relationship

between primary health care and public

health at system, managerial and /or

frontline levels.

KCHC was pleased to become a UnitedWay member agency in April 2014.


Summer:Rising Artists

Imagine a group of children unleashingtheir creativity through free weeklydrumming and hip hop dance classes.

Imagine them preparing and enjoying ahealthy snack together. This is what happensat the Rising Artists program.

Offered in north Kingston to children ingrades 4 to 6, the Rising Artists programaims to build on the talent and creativity of participants while developing newleadership skills and self-confidence.

Engaging in arts and culture and socializingare important to our well-being. However, areport from the Canadian Index of Wellbeingshowed that Ontarians are spending lesstime doing all of these things.

Low-income neighbouhoods face morebarriers to engaging in arts and culture sinceprograms are often costly and hard to reach.

The Rising Artists program addresses this bybringing free activities to the heart of theneighbhourhood.

KCHC was honoured to have the RisingArtists program featured by the Associationof Ontario Health Centres in the lead-up toCommunity Health and Wellbeing Week inOctober 2014.

The 5th annual Kingston Multicultural ArtsFestival took place in downtown Kingston inSeptember 2014. The festival had over 3,000visitors, 60 volunteers and 14 ethno-culturalpavilions. This event is coordinated through the Kingston Immigration Partnership which is based at KCHC.

Community Harvest is a coalition of individualsand agencies dedicated to increasing foodsecurity, primarily in north Kingston. Started in 2005, Community Harvest operates its owngarden supplemented by vendors who sell at the summer market. KCHC is proud to be theadministrative lead for this initiative.


Fall:Café 263

Community connections can be made over a cup of coffee. That was the idea behind Café263 which opened in November 2014 at 263 Weller Avenue. Open Tuesday to Thursdayand run by staff and volunteers, Café 263 gives newcomers the opportunity to practise

English while making community connections. It also provides tasty and affordable refreshmentsto clients, staff and visitors.

Staff and volunteers prepare food for the café in our production kitchen and a portion of the food isshared with AMHS-KFLA. Café 263 is run on a not-for-profit basis. If the café makes money in thefuture, the funds will be used to support community initiatives.

Starting out with breakfast and snacks, the café has since expanded to serve lunch. Stop by for abite next time you come in!

Our annual Chili Fest for United Way in November 2014 was a success with 8 different recipes to try.

At our 2014 Annual General

Meeting, we made changes

to our bylaws to improve stability

and administrative efficiency.

Changes include extending board

terms to 3 years with a maximum

of 10 years of service.


Winter:New Citizens

I n January 2015, Kingston welcomed 73 new Canadian citizens. A number ofthem participated in our Immigrant Services Kingston and Area program on theirjourney to citizenship. All of them chose Kingston and the surrounding area as

their home.

It was a special day and a special ceremony, the first citizenship ceremony inKingston since 2012 when the local Citizenship and Immigration Canada officeclosed. Organized by KCHC and KEYS Job Centre, the ceremony was part of the200th birthday celebrations for Canada’s first Prime Minister, Sir John A. Macdonald.

The new citizens were personally welcomed at the ceremony by special guestsincluding Chris Alexander, Minister of Citizenship and Immigration. We wish themcontinued success as members of our community.

KCHC held a Volunteer Appreciation Event inMarch 2015 attended by about 90 volunteers. Theevent featured a slideshow of our volunteers inaction, refreshments, and speeches by variousKCHC staff members, a representative of KEYS andMPP Sophie Kiwala. Over the past year, our 267registered volunteers contributed 10,000 hours oftheir time. We wish to thank them again!

The opening of Weller Pharmacy in March2015 beside our main site brought animportant new service to the heart of thecommunity. Weller Pharmacy is owned andoperated by pharmacist Tarek Hussein and is open daily.

In December 2014, Operation Warm Feetgaveout 452 pairs of boots in Kingston, 389 in Napaneeand 50 in Sharbot Lake to children/youth underthe age of 18. Our seasonal programs alsodistributed 243 snowsuits, 129 hats and 69 pairs of mittens to keep community members warm.

Fast Facts

• KCHC served over 11,500 clients in 2014-2015.58,000 service encounters were documentedin the electronic medical record.

• Better Beginnings for Kingston Children served530 clients and provided almost 2,000 hours ofchild care to support program participation.

• The Community Health and Immigrant Servicesteam supported 17 community initiatives,including several related to the KingstonImmigration Partnership. 158 group sessionsprovided immigrants the opportunity to learnabout life in Canada and make socialconnections.

• Over 1,100 people attended 18 anti-stigmaeducation sessions through Thrive aroundsubstance abuse and addiction.

• 60 Living Well Self-Management workshopswere delivered across the region to 367participants living with chronic conditions. The Self-Management program expanded to include inmates at 2 minimum securitycorrectional institutions. 9 workshopseducated 92 health care providers.

• Since the program started in 2013,Telemedicine nurses have supported over4,600 clients, saving them $350,000 intransportation costs alone. Specialties offerednow include wound care and neurology.


• OHRDP continued to increase the amount of

harm reduction supplies distributed. Adoption

of best practices and increased local

collaboration resulted in more supplies being

ordered, including ampoules of sterile water

(up 12%), cookers (up 5%), and tourniquets (up

33%). In July 2014, in response to a provincial

change to improve outreach to people who

use drugs but do not inject, OHRDP began

distributing safer crack smoking supplies.

• The research committee helped over 20projects move forward, supporting our

commitment to being a learning organization.

• 75 placement students received 12,100 hours

of training.

• Client access to a primary care provider, a key

measure, improved slightly to 66% of the

provincial target. Significant efforts in this area

should bring us to our goal of 80% in the next

fiscal year.

• Pathways to Education had 269 high school

students who attended 760 tutoring and

mentoring sessions.

• The SE LHIN-funded dental program assisted

272 unique clients. Preliminary data show a

reduction in emergency room visits related to

dental issues for these individuals.

Client Survey Results 2014 – 2015

Our yearly client survey helps make sure we are meeting the needs of the community. In 2014-2015, we surveyed 360 clients across our programs.

Overall, the survey showed that 70% ofclients have been with us for more than a year, the majority of clients are women, and many clients have poor health and low income.

76% of clients surveyed reported an overallsatisfaction of very good or excellent. Clients suggested longer hours of operationand more transportation support.

Most clients said that they agreed or stronglyagreed with the statements below:

Staff are easy to talk to &encourage me to ask questions.

Programs and services offered byKCHC meet my needs.

Staff help me connect to theservices and programs I need atKCHC or in my community.

I am able to get services in thelanguage of my choice.

I would refer a family or friend to KCHC.


Progress on Strategic Plan

KCHC continues to focus on accountability and transparency. Every quarter, we send progresson our strategic plan to the Board of Directors and staff and post an updated primary careimprovement plan on our website. While we are moving forward, it is clear we need time tofully implement the plan. This was a major factor in the Board’s decision to extend the strategicplan by two years, until March 2018. Below are a few highlights on our progress over the past year.

Strategic Direction #1: Expand the Impact of our People-Centred Approach

• We moved into our new main site on Weller Avenue. Capital builds for Napanee and StreetHealth Centre are underway. As of March 2015, we raised over $1.3 million, 87% of our $1.5 million Capital Campaign goal.

• We participated in an accreditation review with the Canadian Centre for Accreditation, including a site visit in January 2015. The verbal report was positive but a few follow-up activities are inprogress. We expect a successful accreditation announcement this fall.

• To help compare data with other CHCs, we switched to a new electronic medical record,Nightingale on Demand (NOD), in October 2014. This major change involved six months ofpreparation and over 100 staff. It was led by Scarlet Christiaans, Information Services Specialist,and the NOD Project Team. We continue to further develop this tool to support client care.

• Our annual primary care quality improvement plan had positive results. Screening ratesimproved for breast cancer (76% up from 63%), cervical cancer (72% up from 70%), andcolorectal cancer (67% up from 60%). Childhood immunization rates, a priority area, improvedto about 70%.

• The Indigenous Health Council continues to actively engage with KCHC. We were honoured by their role at the Weller grand opening. An Indigenous Blood Pressure Screening Clinic inDeseronto started this year and held 23 clinics. The research committee now includes arepresentative from the Indigenous Health Council.

95%

90%

91%

99%

94%

12

Salmon River Health Link, we are proud to beone of 13 Health Links across Ontario led byCHCs. We are also part of the Kingston HealthLink. Through both Health Links, we havestressed the importance of social determinantsfor health outcomes and supported havingmore practical assistance resources.

• We expanded dental, pharmacy and foot careservices in Napanee this year.

• We act as a change agent by participating incommunity initiatives such as Kingston Helps(www.kingstonhelps.ca), created this year bythe Poverty Reduction Initiative. The websitehas information for low-income residents onwhere to find basic necessities, a blog run bylow-income residents, and a listing of low-costand free local events. It also has information forhealth care providers about poverty issues andscreening for social determinants of health.

• To support mental health and addictionservices, AMHS-KFLA now regularly providesoutreach services at our main site and inNapanee.

• Working with the SE LHIN, we are helping toimprove care for high users of the health caresystem. KCHC is a lead pilot site for a web-based system called the South East HealthIntegrated Information Portal (SHIIP).

• As part of our commitment to develop a childstrategy, we received our Baby FriendlyInitiative (BFI) Certificate of Intent in April 2014.Over 98% of staff have received BFI training.We are involved in a variety of youth activitiesin Kingston and Napanee. The MulticulturalYouth Group, for example, now shares spacewith the Boys and Girls Club of Kingston.

• KCHC plays an important role in regionalhealth planning and services. Through the

At year end, KCHC had 166 employees, up from 160 a year ago. 73% of staff arepermanent.

Salary and benefits are 55% of the budget,the same as last year.

KCHC staff did not have a cost of livingincrease this year.

Strategic Direction #2: Honour Strengths, Foster Resilience and Build Community

Good Food Box Kingston celebrates its 20th anniversary in 2015. It provides over

4,500 boxes of fruits and vegetables at wholesale prices to over 12,000 individuals

annually. KCHC is pleased to coordinate this program which operates in ten

communities including Kingston, Napanee, Gananoque and Cloyne.

Strategic Direction #3: Improve Organizational Health• KCHC continues to support integration and

quality improvement through team-basedprojects, Integrated Priority Initiatives and aQuality Committee.

• 60 staff received quality improvement trainingthis year, including 10 staff who were part oftwo-day IDEAS training at Queen’s University.Funded by the Ministry of Health and Long-Term Care, IDEAS is a partnership betweenHealth Quality Ontario and other organizations.

• Inside KCHC, our weekly staff newsletter,celebrated its one year anniversary inNovember 2014. It is an important tool forsharing and accountability.

• The annual staff survey showed improvedratings in every area. Staff gave a score of 4.3(out of 5) when asked if overall KCHC was agood place to work. Staff noted the strongculture and focus on community needs, greatcolleagues and flexible schedules as benefits toworking at KCHC. They noted heavy workloadas a challenge.



Kingston Community Health Centres Financial SummaryKCHC prepares its financial statements in accordance with Canadian accounting standards for not-for-profit organizations. The full Audited FinancialStatements are available on request and at www.kchc.ca.

The Statement of Financial Position (Condensed) includes KCHC assetsand future obligations as of March 31, 2015. Capital assets increased to$9.5 million due to capital projects, offset by a $4.3 million constructionloan from Infrastructure Ontario.

Statement of Financial Position (March 31) 2015 2014AssetsCash and term deposits $2,715,261 $3,408,834 Cash for restricted purposes - Good Food Box 17,707 21,919 Amounts recoverable 859,830 869,869 Prepaid expenses 64,404 21,388

3,657,202 4,322,010 Capital assets less accumulated amortization 9,514,877 5,165,910

$13,172,079 $9,487,920

Liabilities and Fund BalancesCurrentAccounts payable and accrued liabilities $1,604,151 $2,569,609Restricted funds - Good Food Box 17,707 21,919 Deferred contributions: capital assets and

assets under construction 4,559,052 2,804,482 Deferred revenue 38,052 38,272 Current portion of long-term debt 111,493 —Due to Ministry of Health & Long-Term Care 374,091 460,838 Due to other funders 11,681 11,525

6,716,227 5,906,645Long-term debt: Infrastructure Ontario loan 4,194,489 1,422,498

$10,910,716 $7,329,143Fund BalancesInternally restricted funds 1,962,164 1,919,243 Externally restricted funds 299,199 239,534

2,261,363 2,158,777$13,172,079 $9,487,920

The Statement of Operations (Condensed) shows our funding sources andhow we spent this money during the fiscal year, April – March.

Statement of Operations (for the year ended March 31) 2015 % 2014 %Revenues Ministry of Health and Long-Term Care $8,080,857 49 $7,923,523 48Hepatitis C Secretariat Funding (including OHRDP) 4,002,654 24 4,002,654 24Hepatitis C Prevention Program 84,990 1 84,990 1Aids Bureau 91,231 1 91,231 1Ministry of Children & Youth Services (for BBKC) 844,398 5 891,343 5Citizenship and Immigration Canada, 568,080 3 575,316 3Kingston, Frontenac, Lennox & Addington Public Health 466,392 3 521,181 3Pathways to Education Canada 1,161,836 7 1,108,098 7United Way Serving KFL&A 50,000 0 — —Other Funds (e.g: donations, grants, service clubs) 1,221,505 7 1,290,455 8 $16,571,943 100 $16,488,791 100Expenditures Salaries, benefits and relief $ 8,864,591 55 $8,773,174 55Operating 7,251,362 45 7,201,210 45 $16,115,953 100 $15,974,384 100

Excess of revenues over expenditures beforeamount payable to MOHLTC & other funders: $455,990 $514,407

Amount payable to MOHLTC and other funders: 348,219 143,232

Amount transferred to deferred revenue: 5,186 13,708

Excess revenues over expenditures (unexpended revenue) Note: these funds are restricted funds, mostly related to small, community based initiatives: $102,585 $357,467

Graphic Design: Amanda Black Design • Photography: Jonathan Webb and Becky Hinch Photography • Editorial: Lorraine Hudson and Leslie Benecki • Printing: Allan Graphics Ltd.

Main Site263 Weller Ave.

Kingston ON K7K 2V4Tel: 613.542.2949

Email: [email protected]: 613.542.7657

Site principal263, av. WellerKingston ON K7K 2V4Tél : 613.542.2949Courriel : [email protected]éléc : 613.542.7657

Street Health Centre235 Wellington St.Kingston ON K7K 0B5Tel: 613.549.1440Email: [email protected]: 613.549.7986

Napanee Area CHC6 Dundas St. E.Napanee ON K7R 1H6Tel: 613.354.8937Email: [email protected]: 613.354.8940www.kchc.ca

Caring. Responding. Building Community. Prendre soins. Intervenir. Bâtir une communauté.

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On Twitter: @KingstonCHC

annual report 201 4–2015 - southeasthealthline.ca 2014... · 2015. 12. 22. · kingston community...

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