Families in Transition122 Market Street | Manchester, NH 03101 | 603-641-9441

www.facebook.com/fitnh www.youtube.com/fitnh1 www.twitter.com/fitnh

Mission:

To provide safe, affordable housing and comprehensive

social services to individuals and

families who are homeless or

at risk of becoming homeless, enabling

them to gain self-sufficiency and

respect.

Cover photo courtesy of Jesse Cloutier.

www.fitnh.org

Dear Friends,

This year marked the 20th anniversary of Families in Transition (FIT). During those 20 years, we’ve gone from one property to 14; from one city to two; from one employee to 71; from five units of housing to over 200; from nearly 100 volunteer hours to nearly 20,000 hours in one year; and the list goes on! However, most importantly, through these years we’ve focused on providing a home and building hope for over 4,000 people who were homeless.

As you read this report, you’ll see that through the ongoing support of our board of directors, staff, and supporters, even through these challenging economic times, we’ve been able to move the organization forward by expanding our number of housing units, as well as our entrepreneurial business ventures. Some of these highlights include the following:

Two new housing developments were created resulting in 29 new units of housing. Our Lowell Street Housing program provides 17 units of shared housing, designed specifically for single women and women with their children waiting to move into transitional or permanent housing. Our Belmont Housing program provides 12 new permanent housing units for families and individuals.

One business venture expanded and a new one was created, both creating additional revenue streams to the bottom line of Families in Transition. Our OutFITters Thrift Store Boutique expanded and relocated onto Main Street in downtown Concord. Our newest business venture, FIT Cleaning Solutions, provides full service office cleaning to businesses in the greater Manchester and Concord communities.

An expanded and more formalized structure to our long-standing commitment of conducting research and sharing best practices with those who work with the

homeless population was established. The New Hampshire Coalition to End Homelessness, a nonprofit created in 1990, is now headquartered at Families in Transition. Through the Coalition, we will continue to research solutions on ending homelessness, educate providers on best practices, and empower those we serve.

The need for our housing and services is greater than ever and because of our ability to not only sustain ourselves, but to grow, we’ve been able to help homeless families and individuals get back on their feet and once again become active and engaged members of our community. However, we would be remiss in not acknowledging and wholeheartedly recognizing that our successes are because of your continued support. And, we thank you for this!

Stay tuned for exciting things happening in 2012, including the acquisition of Manchester Emergency Housing, a family shelter in Manchester. We look forward to a bright future ahead and are dedicated to building hope for every member of our community who enters through our front doors. With warmest regards,

Maureen Beauregard Sedra MichaelsonPresident Chair, Board of Directors

1Building Hope | Families in Transition 2011 Annual Report

During 2011, Families in Transition’s Lowell Street Housing program opened as its first housing program specifically designed to provide more immediate, short-term, shared housing for single women and mothers with children. Residents at Lowell Street receive counseling services while they wait to be transitioned into temporary or permanent housing.

In 2011, single mom, Irma found herself and her teenage daughter, Jada, homeless after she lost her job and was no longer able to afford her rent payments. Irma and her daughter lived with family and friends while she sought assistance from public resources. “I felt abused,” Irma recalls. “Everything just really fell apart. It was so traumatic for my family. My daughter still struggles to get over this traumatic time-period.” Amidst the struggles, Irma was introduced to Families in Transition through a friend.

Irma and Jada became the first family to move into the newly renovated, yellow building on Lowell Street, “I remember the day [Families in Transition staff] came and said, ‘You are the first ones. You’re going to have so much luck, don’t worry.’ Words that have stayed in my head and my heart,” Irma says.

Upon arriving, Irma recalls receiving new sheets for her new bed and personal toiletries. She immediately started building hope through working closely with her Families in Transition Treatment Coordinator; together they created employment, financial and educational goals for her future. “Just being there really made me feel that I was going for something better, that things were going to get brighter,” Irma reflects.

Today, Irma and Jada reside in a permanent residence at one of the Families in Transition’s properties. Irma has found employment and is working toward getting her GED. “My Treatment Coordinator always encourages me to

do things to better myself. She encourages me to think above working in a factory and to study, so one day I can do something better,” Irma says. With the new positive direction her life has now taken, Irma fondly remembers how she began her transition at Lowell Street, putting her on the path of gaining self-sufficiency and respect. “There’s not a day that I don’t forget to just say thank you to God because I feel peace; I have come to my home.”

Program Provides Immediate Hope

Building Hope | Families in Transition 2011 Annual Report2

On June 3rd, 2011 the

Lowell Street Housing

program opened,

building hope for

four single women

and 13 single mothers

with children.

Click to seeIrma’s Storyon YouTube

Building Hope | Families in Transition 2011 Annual Report 3

Hope is like the sun, which, as we journey toward it, casts the shadow of our burden behind

us. – Samuel Smiles

In 2011, Families in Transition housed 256 children.

Everything that is done in the world is done by hope.

– Dr. Martin Luther K ing, Jr.

In 2011, Families in Transition received 3,552 requests for

assistance.

Donors, Customers, and Volunteers Provide the Foundation of OutFITters Thrift Stores A Solid Revenue Stream for F IT

In 2011, over 2,000 individuals and businesses donated their new and gently used furniture, clothing, books, and housewares to OutFITters Thrift Stores. Thanks to those donations, the store staff was able to re-stock the stores each day with new and interesting inventory to keep up with the demand of over 170,000 items sold in one year.

According to one of OutFITters’ donors, Maria Suprenant, “Donating to OutFITters Thrift Stores is easy and convenient. When my in-laws moved into assisted living, OutFITters Thrift Store came to the home in their truck and picked up the furniture. When I have smaller donations, I just drive to the back of the Manchester store and the man at the loading dock helps me unload my items. They make it so simple.”

The donations and the stores’ loyal patrons helped OutFITters Thrift Stores profit $150,000 in 2011, which was directed to Families in Transition in order to continue to provide housing and services, building hope for formerly homeless families and individuals.

Families in Transition Board of Director Member and OutFITters Thrift Store shopper, Theresa Dolloff notes, “Shopping at OutFITters Thrift Stores is so much fun! You

never know what kind of great ‘finds’ you will come across. And, the price is always right. Some of the items I have purchased (many for less than $10) have the original price tags still attached; now THAT’S a deal!” The flagship OutFITters Thrift Store in Manchester continues to be a notable shopping destination in the Queen City.

In the later part of 2011, OutFITters Thrift Store Boutique in Concord moved from its cozy location in Bicentennial Square to a more visible location at 20 South Main Street, next to the Concord Food Co-op. The move meant the Boutique grew to ten times its original size allowing the product lines to grow to not only include upscale women’s clothing, but to also include upscale clothing for men and children, furniture, books and housewares. The expansion was made possible thanks to support from the Community Development Finance Authority and local businesses.

In addition to generous donors and loyal customers, the stores have a dedicated and growing list of volunteers who do everything from sorting donations, to hanging clothes, to cleaning. Over the last year, 142 volunteers spent over 3,500 hours, which is valued at over $71,000, helping the stores run smoothly and look spectacular.

Building Hope | Families in Transition 2011 Annual Report4

A combined total of over $3.3 million in

sales since inception, the OutFITters

Thrift Stores have gained a reputation for being popular,

socially-responsible shopping

destinations.

Volunteer of the Year Sanford “Sandy” McCann

Volunteer extraordinaire, Sanford “Sandy” McCann, was honored as Families in Transition’s 2011 Volunteer of the Year. Sandy was nominated by OutFITters Thrift Store staff and selected from a pool of nominees by Families in Transition’s Directors for being a positive, passionate, and energetic role-model who exemplifies building hope through his volunteer service.

Sandy’s legacy with Families in Transition began over three years ago when he sat down with the organization’s President, Maureen Beauregard, for coffee. At the time, Sandy and Maureen both belonged to the same church, but had never met before their minister Gayle Murphy, a Families in Transition Board of Director Member, suggested the two get together. Sandy recalls the conversation, “Our minister actually told me, ‘Sandy, you’re a pretty interesting person, and Maureen is a pretty interesting person. Why don’t you two talk?’ So, I invited [Maureen] to have coffee, and once I met her, I knew this is the kind of person I wanted to work beside.”

The rest is history. Over the past few years, Sandy has dedicated over 125 hours of volunteer service. Having started with the OutFITters Thrift Store in Manchester and now volunteering at the OutFITters Thrift Store Boutique in Concord, Sandy comes in every Tuesday to help sort donations and keeps the store in order. OutFITters Thrift Store Manager, Matt Teichman, has said his arrival each week is like “a breath of fresh air.” He’s known among store staff and fellow volunteers for bringing a positive attitude, an excellent work ethic, and a willingness to tackle any task deemed ‘less desirable.’ For Sandy, “Volunteering is more than a hobby…It’s about putting the word ‘us’ into living.”

Volunteer time is calculated to be worth $20.25 an

hour. In 2011, our volunteer’s hours totaled $401,410.

Capacity Building at its Finest Families in Transition VISTA Program

In January 2011, the AmeriCorps VISTA (Volunteers in Service to America) Program that Families in Transition was managing doubled in number and in geographic distribution, thus becoming the largest network of AmeriCorps VISTAs living and serving in New Hampshire. VISTA members are professionals who volunteer full-time, for one year, working on volunteer recruitment, fundraising, grant writing, and program development at nonprofits and government agencies that are working towards

eliminating poverty in New Hampshire. In an interview, with one of the nearly 30 organizations that benefits from having a VISTA member, More Than Wheels’ executive director, Debby Miller commented, “It’s a big win for the New Hampshire community and the people that need these services that are provided by the nonprofit organizations to be able to have this kind of capacity.” More Than Wheels is a nonprofit that helps struggling individuals and families break the cycle of poor financial decision making by using the car buying process to catalyze lasting change, financial stability and control. The Families in Transition VISTA program members’ commitment, passion, and hard work sustain and expand programs building hope in our communities.

Building Hope | Families in Transition 2011 Annual Report 5

Every time you stand up for an ideal, you send forth a tiny ripple of hope. – Robert K ennedy

Click to seeVolunteer Award

Ceremony on YouTube

Click to see the VISTA Program

Manager on YouTube

It’s all about the Children Building Hope for a Strong Future

Families in Transition’s Family Place is the first-in-the-nation trauma-informed childcare center that supports children experiencing homelessness. The goal of the Family Place is to provide youth participants with a combination of family-strengthening therapeutic treatment, high quality trauma and homeless-informed childcare, and opportunity for social activities. The Family Place serves up to 20 preschool students with the staff focused on building hope for the children’s future.

For Families in Transition’s program participant Breanna, a single mother of three, the Family Place provides a safe learning environment for her oldest daughter Akira, age five, to thrive academically, emotionally and socially. Akira has been enrolled in the Family Place for two years. Breanna is amazed by her daughter’s educational growth at the Family Place, which includes reciting the alphabet both frontwards and backwards.

As part of Family Place’s integrated, family-centered programming, Parent Advisory Council meetings are scheduled between teachers and families to discuss each child’s progression and specific needs. These meetings have become meaningful to Breanna as they allow her to hear about her daughter’s growth and address issues. Hearing

of Akira’s success at the childcare center enables Breanna to build hope for her child’s future. “I like being involved with everything Akira does. It makes me feel good, like I’m doing my best as a mom. Akira is definitely going to be successful. She will graduate high school and go on to college,” she says proudly.

Since enrolling with Families in Transition and receiving the services connected with the Family Place, both mother and daughter have experienced social and emotional transformations. “In the beginning, I was really shy and I didn’t like being around a lot of people,” Breanna recalls. “But, I’m getting used to it now. The girls are around other children and they love it.” Breanna has also taken notice of Akira’s positive change in behavior. “She now knows if she’s upset, she’ll put herself in another room. Then she’ll come to me and explain why she’s upset. Before, she didn’t really talk much when she got upset and threw tantrums.” Positive emotional and physical healthy outcomes are achieved through the strength-based, therapeutic programming provided by clinical staff who are specially trained on the unique needs of children.

Seeing her oldest daughter’s success at the Family Place is building hope for Breanna, “To see how Akira has grown here, I would love for my other two kids to do the same.”

Building Hope | Families in Transition 2011 Annual Report6

In 2011, Families in Transition became the first and only

homelessness agency in New Hampshire to

have the entire staff trained in the Brazelton

Touchpoints system, a system which helps parents

understand the behavior of their child and form a

stronger emotional attachment,

strengthening family relationships and promoting unity.

Click to seeAkira at School

on YouTube

Cleaning a Path for Hope Increasing our Bottom Line

Thanks to a new entrepreneurial business venture, Families in Transition is creating a clean path to a brighter future for its participants. Families in Transition added FIT Cleaning Solutions, a commercial cleaning service for businesses in the greater Manchester and Concord areas, to its growing brand in 2011. The company puts 100% of its profits back into Families in Transition’s housing and services, so Families in Transition can continue building hope for the formerly homeless individuals and families it serves.

Dynamic Network Services, Inc., (Dyn) was the first company to hire FIT Cleaning Solutions services. Gray Chynoweth, Chief Operating Officer at Dyn and Families in Transition Board of Director Member, knew about Families in Transition’s work in the community and how it cleaned and maintained its own 14 properties.

FIT Cleaning Solutions services, which uses green products and up-to-date equipment, include floor stripping and waxing, carpet cleaning, glass cleaning, and general dusting and cleaning. The paid professional staff offers over 15 years of experience in the field and is known for their customer service.

“I thought to myself, wow—if they do such a good job on their own buildings and such a good job in the community for other folks, I wonder what they could do for our business,” Chynoweth said.

Dyn’s choice to use FIT Cleaning Solutions was sparked in part by what Chynoweth calls consumer activism—being smart about where you spend your money. He explained that dollars that stay local add value to the community. “I thought about the fact that for what is relatively a commodity service—commercial cleaning—we could not only have a great impact on our office space of getting a really good service, we could also have a great impact on the community, which to me is really important as someone that cares about New Hampshire and about Manchester,” he said.

Chynoweth says the FIT Cleaning Solutions crew delivers dependable, timely results. But getting a clean office and great customer service isn’t the only reason why Chynoweth said he would recommend them.

“New Hampshire is really a place about community, and there’s no better way to invest back in the community than to support Families in Transition through receiving this service from FIT Cleaning Solutions,” he said. “In addition to getting a great service, you’re also making sure that an amazing nonprofit institution in the state has a sustainable funding model.”

Building Hope | Families in Transition 2011 Annual Report 7

All proceeds generated through

FIT Cleaning Solutions services

are directed to Families in Transition’s

programs and services.

Since 1991, Families in Transition has helped 4,031 people.

Click to Hear from Gray Chynoweth

on YouTube

Donor Listing: Thank you to the supporters of Families in Transition. Without your generous and continued support building hope for participants would not be possible. Donor listing is inclusive of gifts received between January 1, 2011 and December 31, 2011.

* represents Families in Transition Board of Directors (January 1, 2011 – December 31, 2011)+ represents Families in Transition Staff (January 1, 2011 – December 31, 2011)

$20,000 and aboveAnonymous DonationAnagnost Investments, Inc. Cityside Management Corp.Cogswell Benevolent TrustEndowment for HealthGrappone Automotive GroupGreat Bay FoundationLois G. Roy Dickerman FundNorthern Elastomeric IncorporatedRobert Wood Johnson FoundationTD Charitable FoundationToyota Cars For Good

$10,000-$19,999Citizens Bank FoundationComcast*Theresa and Christopher DolloffPeople’s United Bank

$5,000 - $9,999Arthur L. Getz Charitable TrustAssociated Grocers of New England, Inc. Clear Channel CommunicationsColdwell Banker Residential Brokerage

CaresFoothills Physical TherapyLincoln Financial Foundation, Inc.North Branch Construction, Inc.Northway BankParker Nelson FoundationRolfe & Rumford Donor Advised FundWGIR FM - Rock 101

$1,000 - $4,999Ella F. Anderson Trust Arcadya Salon and Spa*Trevor and Kelly Arp

*Judy BergeronDavid and Patty BlakeJoan CamannCheckmate Payroll ServicesDartmouth-Hitchcock ManchesterMary Ellen and Thomas DeMontignyAbby Easterly and Scott Silberfeld*Joanne Edwards and Tom Reger RollinsExeter Events and TentsSteve and Darlene FriedmanGreat Bridge PropertiesSusan and Bruce ManchesterMary Louise Billings TrustTerry and Mary McCormickJoseph McDowell IIIDianne and John MercierMerrimack County Savings Bank

Foundation*Sedra Michaelson and Ronald DeeterMTS ServicesJoan and Peter NeumannNew Hampshire Housing *Karyn and Dan O’NeilPeter C. Brankman and Company, P.C.Prestige Auto Body, Inc.*Joan and Alan ReischeRiverStone Resources LLCSteven SchubertSheehan Phinney Bass + Green, PAThe Saul O. Sidore Memorial FoundationSievert Family FoundationSt. John Neumann Church Youth MinistryTarget Store #2009The Agnes M. Lindsay TrustTrinity High SchoolWalmart

$500 - $999Anonymous DonationAmoskeag Beverages, Inc.Penny and Darryl ArmstrongBamboo Natural Salon/Boutique+Maureen BeauregardBike & Build, Inc. - PA*Deb and Richard BrannBrookside Congregational ChurchPat and Alan CobbConcord Female Charitable SocietyDavis & Towle Insurance GroupEric and Lynne DemareePatricia and Bruce DonohueE & S Insurance ServicesEXIT 1st RealtyMayor Ted Gatsas and Cassandra J.

Gatsas*David Goldman and Michelle ChicoineGreater Manchester/Nashua Board of

RealtorsHowe, Riley & Howe, PLLCMichael and Mildred LafontaineLeopold Friedman and Ruth Friedman

Foundation

Manchester MonarchsCynthia Milnes*Rev. Gayle and Bob MurphyMary M. Dumais Memorial FundRichard and MaryAnne O’LearyDouglas and Karen PlaceQueen City Rotary ClubKaren RollinsSouth Congregational ChurchThe Mark V. Joyce Revocable TrustThe Sadler Insurance AgencyGranite United Way

$250 - $499+Lisa and Bill AllardAnna Harrington Boardman FundAuburn Village School, National Junior

Honor SocietySharon BradyFrank and Irene BuhlCharles and Tracey CarrierRabbi Beth D. Davidson*David and Christina DonohueMary and James FullerTricia and Keith GagneDavid and Dorothy GoodwinFrancis and Nancy GreaneyJ. Campbell HarveyJPMorgan Chase Foundation*Lucy Karl and Steven GordonKazan, Shaughnessy, Kasten & McDonaldLindner Dental AssociatesJo Ann McCalister*Dana Neitlich and Howard LevyTrevor and Julie PhillipsBarbara PitschKathleen ReardonEileen and Jack ResnickRiver Road Pediatrics, P.L.L.C.

Building Hope | Families in Transition 2011 Annual Report8

Julia and Frank RizzoSaint Raphael Church*Stephanie and Frank SledjeskiAnn and John SnowRobert Spiegelman and Truda BloomThe Hair After SalonSusan and Keith UnderhillKristin and Marcus Zendzian

$100 - $249Anonymous DonationsAltus Investment GroupAmica Mutual Insurance CompanyRuth Ansell and Erik TolfCindy and Robert ArpDiane AubreyAvalanche Screen Printing & Sportswear

LLC.Curtis and Karen BarryDavid BergerLiz BlanchardBob’s Discount Furniture Charitable

Foundation, Inc.Daniel BonelliLoretta and Brian BradyCamp Rye’n WaterKevin CampbellCCA Global PartnersCCH, a Wolters Kluwer businessChalifours Flowers Gift & GourmetJeffrey ComeauLinda and David R. ConnellJeanne CussonJennifer DelphiaDemand Electric, Inc.Brian and Michelle DiPerriJohn T. Donaldson Jr.

Juliana EadesMatthew and Seonaid EatonDonald Edy and Mary AmRheinPam and Luis EnglanderKathy and Dick ErskineCharles and Lisa FurcinitiLynne HartnettMike and Bobbi GaudetteCharles and Pat Gerhan

Darlene Grant*Susan GrodmanDonna GuldensternHeather HarpeHeritage Plumbing & Heating, Inc.Marjorie and Jay HodesDenise HousemanKathleen S. HutchinsMichael and Barbara HyerIntown ManchesterJamen Charitable FundTracy Johnson and Jill BelilahCynthia JonesPatricia KalikDavid and Lindy Sue KellerLynn and Bob KingCindy KleemanMichael KlyopBarbara and Richard LarkinEric and Annette LesonskyRobert and Catherine LeuchsStephanie and Thomas LewryDrs. Gary and Rochelle LindnerJocelyn MacDonaldIgnatius and Eleanor MacLellan

Jackie MarksKostas and Kat MavrakakisMcLane, Graf, Raulerson & Middleton,

P.A.Microsoft Matching Gifts ProgramDan and Michelle MorinCynthia Morrison and Christian HallowellDale NadeauJoann Neumann

Northwood Congregational Church, UCCGordon and Nena O’BrienMark and Michaela OlsenPhyllis and Clifford OttoRich and Doris PalazzoloGloria ParadisePublic Service of New HampshireSarah PunskyJeffrey SwarzDavid ReasnerRebecca Reetz Neal M.D.John Reger IIJames and Aimee ReischeCynthia RichardsDennis and Maureen RyanBeth Ann SalzmanAndrea SbonaCathleen SchmidtRaymond and Sharon SchultzJoel Schwelling and Joan IzenDonald and Janice SilvermanRabbi Susan SilvermanLinda and William SirakMarianna and William SpainEleanor and Anthony SpinazzolaDr. David Stahl, DMDFrank StamaDebra StephensMargaret and Ryan StevensBrian StreeterKaren and Peter TebbenhoffGayle TeichmanNancy TisdaleLynn and Bob TuttleUnited Way of Southeastern

PennsylvaniaUniversity of New Hampshire -

ManchesterCraig and Nicole VerpaultAlan and Cheryl VigneauElizabeth Wohler-Berry

$99 and belowAnonymous DonationsRodi AdemaMelissa and Charles AndersonKatie Andrews

Sophia AnnasDennis and Kathy ApgarJohn and Nancy AppletonArcomm Communications CorporationAutodesk, Inc.John BaityKate BakerRobin BankerJulia BarryJen and Jason BeaudetLucien and Janice BeaudetTed and Linda BessetteRoslyn BlockCarol BoissonneauRichard and Joanne BouchardStephen BoydLouis BradyNancy BrinKatherine BrodskyThelma BrownChristine A. BuffeyLaura and Richard BurbineGwenael and Susan Busnel

Marlene ButchardRenee CampbellChris CampionJosephine CannellaBarbara CarusoCatholic Medical CenterMelanie and George CavedonRobert and Sheryl CheneyChiropractic Associates of BedfordMeghan and Andrew CollinsMichelle and Patrick ConleySuzanne ConwayKathleen and Joey CoteKathaleen CrosbyKathleen CrossChris and Sharon CuroleAmy CurrieConstance Roy CzyzowskiJoan and Joseph DanieliJessica DeburroJames DeHartDell Direct Giving CampaignDell, Inc.Rev. Charles Des RuisseauxRobert and Rachel DevitaMelissa DiOrioJames DonahueNancy and Bruce DornerEstelle DrapeauSarah Dresser

Building Hope | Families in Transition 2011 Annual Report 9

Once you choose hope, anything’s

possible.– Christopher Reeve

Nicole DunbarSylvio and Cecile DupuisSharon and Ronald D’UrsoMary Jane EricsonMargaret and Daniel FedorScott and Andrea FitzgeraldHilda W. FleisherCarol and Raymond FournierLisa and John Fredette

Steve and Joanne FruchtmanKaren Furtado and Mary SargentWilliam and Barbara GannonLyn and Stuart Gelinas Katherine GilbertMary Gile ED.D.Caroline GlennonAnne D. GrossiGruber FoundationDawn J GuilbeaultKristin and Nicholas HagermanJeff HamiltonMary HartmanPam HarveyRoy and Jane HasselmanCarol HawkesDina HawkesSuzanne and Floyd Hayes IIIGregory HefeleLuz and Ramon HernandezChad and Alyssa HershmanJames HobenVicki HoffmannSylvia and Eugene Holley+Meaghan Hull*Pauline Ikawa

Bill and Betty JacobRobert and Judith JoltonKatie and Brian MarbleMichelle M. KilensAmanda KimballNorman KnoyStephanie KroppPeter LacasseSandra and Armand LacombeKimberly LaFortuneThelma LamarrePauline LamyLouise and Payson LangleyLynnette LangloisKathy LaPlanteScott LegasseKaren Levin and Kazimiera KastnerMark LewisStephen L’HeureuxLia Sophia JewelryLongmeadow Congregational ChurchSandra LoomisMartina LoughlinKate LuczkoMark LundvallEJ MalatrasRichard and Kathy MandevilleKaren and Robert MartucciTony MatosKeri McCallum and Richard BernierSanford McCann

Brian and Jane McCoyRobin and Adam McCuneDianne McDonaldKim and Stephen McLocklinPaul McNultyMDC Recovery ServiceLisa Merrill-BurzakRobert MichaelCarol MinerKaren MooneNetwork For GoodJohn O’DonnellSharon OikelmusStacey Ouellette

Charles A. Palmisano and Ana I. MoralesAndrea and Stuart ParkerDonna and David ParkerValerie PatnaudeJessica and Keith PaulRuth and Nick PerencevichBarry and Dottie PerlowJames and Janet PietrovitoDr. Lisa PlotnikJulia PorterSusan PosnerAndrea PowersMartha PowersKathy ProvencherJudith and John RansmeierChris RinkoDenise and Fred RobergeEllen Rodman

Joel RozenBarbara and Michael RuedigSarah RuggieroLisa and Peter Sands+Stephanie and Scott SavardDeborah SchachterStefany A. Shaheen and Craig W. WelchKathleen Shea+Meghan SheaSuzanne and Christopher ShewokisJane and Steven SilberbergMiriam and Lewis SilvermanCarroll and Keith SimpsonPhillip Simpson Jr.

Rebecca and David SkyAnnette SmithSt. Elizabeth Seton ParishRichard and Sonja SteinbergAllen Strasser+Lauren SuprenantRobert and Maria SuprenantJudy Swanson+Michele TalwaniRyan TaylorThe Van Duyne Family Rev TrustElizabeth ThibodeauKathleen and Mark ThompsonSally and Stephen ThompsonTikvah TrustThomas TomaiDavid WalentEric WalkerDonna and James WallackDenise and Dennis WalshChris WellingtonMichael WestoverDebra WhitneyMark WhitneyThomas and Laurie WrightTheodore YegermanThread Fed

We have made every effort to list the correct information. If we have made an error, please contact the development office at 603-641-9441 ext. 242.

Building Hope | Families in Transition 2011 Annual Report10

In-kind Donor Listing: Thank you to our in-kind supporters. Your generous donations of product and services are invaluable to Families in Transition as they lower our overhead expenses. Donor listing is inclusive of service or product donations received between January 1, 2011 and December 31, 2011, but does not include OutFITters Thrift Stores donations.

Accurate Title Corp.AdeccoAmerican Red Cross - ManchesterBarka Elementary SchoolBedford Presbyterian ChurchBoston Red SoxBrady Sullivan PropertiesKen BridgewaterChristine BrownBundles of Books

Cactus Jack’s/T-BonesCapitol Center for the ArtsCatholic Medical CenterCenter for Restorative DentistryCertaPro PaintersCityside Management Corp.ComcastCommunity Bingo CenterCovenant Christian ChurchDonna DesrosiersDigital Prospectors CorporationLiz DoucetDress for SuccessECCO USA IncDiana FletcherGame Show NetworkGood Vibes of Portsmouth, NHGrowing PlacesDonna GrzywaczHanover Street ChophouseCourtney HerzHillsborough County Sheriff’s OfficeHilton Garden InnThe Imported Grape

Jacques Flower ShopVictoria and David KuhnIrene LachanceKathy LaPlanteEldena LardLittle Rising Stars Child Care CenterLiving YogaMartina L. LoughlinLiga LunduallMadgetechThe Majestic TheatreMake-A-Wish of New HampshireManchester MonarchsManchester Police DepartmentMassachusetts College of Pharmacy and Health ScienceSue Ann McGortyMcKelvie Middle SchoolMcLane, Graf, Raulerson & Middleton, P.A.Merrimack County Savings Bank MHS FIRST Team 166Stephanie MorrisNew Hampshire HousingNew Hampshire Knights of ColumbusNew Hampshire National Honor SocietyNew Hampshire Taskforce on Women & RecoveryNot So Plain Jane’s Salon & SpaOffice of the GovernorOlive Garden Italian RestaurantPanera BreadParkside Middle School

Pelham High SchoolPinkerton Academy National Honor SocietyPittsfield Middle High SchoolProspect Mountain High SchoolPrudential Verani RealtyLinda QuinnKeith RahoLaura RolerChristopher Roos and Melissa MentzerRetired Seniors Volunteer ProgramPatti ScammellTeresa ShakaMelissa and Erik ShesslerSt. Elizabeth Seton ParishJamie SteadmanStone Gate VineyardStonyfield Farm

TargetRyan TaylorTemple Adath Yeshurun Tickets for Kids CharitiesUnited Business Machines

University of New Hampshire - ManchesterTami VazzanaWalmartWB MasonRaymond WieczorekAriel Wilson

We have made every effort to list the correct information. If we have made an error, please contact the development office at 603-641-9441 ext. 242.

Building Hope | Families in Transition 2011 Annual Report 11

When the world says, “Give up,” hope whispers, “Try it one more time.”

– Author Unknown

Building Hope | Families in Transition 2011 Annual Report12

Volunteer Listing: Thank you to the volunteers who dedicated their time and hard work to Families in Transition. Families in Transition is grateful to all the organizations and individuals who donated nearly 20,000 hours of their time to building hope for Families in Transition’s participants.

Volunteer listing is inclusive of volunteers from January 1, 2011 – December 31, 2011.

Kay AarthunJohn AlbertJason AlexanderDick AnagnostThe Antunuono FamilyKathryn AntyrXiomara AponteTiffany AresenioTrevor ArpThe Arp FamilyRalph AscoliLana AzoteaPeter BartlettKyle BeaulieuKevin BeauvaisLisa BeckerAngela BeckfordJudy BergeronAmy BerthiaumeElizabeth BlanchardMarshall BloomChristine BohannanRolita BostonLucille BoucherThe Bouton FamilyAlexis BoyatsisDeborah BrannBreakthrough Gary BremnerPeg BremnerCourtney BrissonTabitha BrobstBrookside ChurchBarbara BruinoogeMichelle BurkeKathleen CallahanLori CallahanChris CampionBradley CanleyTom CartyDan ChabotJan ChapmanCarolina ChauvetteGraham ChynowethJesse CloutierDan CoaleMark CoenZach ColatchCasey ComartComcast

Concord High SchoolConcord Young Profes-

sionals NetworkJohn ConwaySarah CookJamie CordovaDeb CoteSue CoteJulie CristelloNina DahlSarah DanusChris DaviesAshley DeeterSusan DeMarcoSarah DemersAmy DesharnaisThe Devome FamilyThe Dewitt FamilyAdam DiPippoChris DolloffSarah DolloffTheresa DolloffDavid DonohueSamantha DoveAnn DuBoisSandy DuncanRyan DunnSis DunnAudrey DupleaseEaster SealsJoanne EdwardsKathy ErskinePascale EtienneCarol FigneroaRyan FinnShane FisherAmanda FlitterJessica FoggEric FosnackThe Foster FamilyThe Fournier FamilySteve FriedmanJessica FritzRebecca FruchtmanTricia GagneGeneral ElectricAmara GeorgesSusana GeyerRyan GillinghamChristina Giorgio

Erika GlevaSarah GloverDavid GoldmanGwen GordonAlex GrayMary GrilloSusan GrodmanBecky GuibordJustin GuillemetteJustin HaffordGary HamerHeidi HamerDoris HamptonElisabeth HandShawn HanleyDave HannafordLisa HansonElizabeth HarnoisAudra HawtinAnn Marie HeffernanJim HeffernanKristen HerlickaAngela HillaryDenise HouleAlden HusseyKathy HutchinsPatricia HutchinsPauline IkawaEvelyn InnieEloise JacksonMalissa JamesJen JamesDoug JeanMaxine JoselowLucy KarlRachel Kellerher-TomeiThe Kenison FamilyLorraine KennedyFrances KennisonKathy KeysKatie KiernanCindy KleemanElizabeth KruegerBeth-Aime LabonteSarah LaCroixAimee-Jean LambertSean LandrySylvia LarsenMichelle LattimeThe Leclerc Family

Megan LeducTommy LemoineTina LessardMadeline LeungAmy LevineNick LewisKeith LindElizabeth LindhAmber LindquistDan LooErika LorenzoMartina LoughlinHillary LouisSam LouisAlex LozaDavid LudwigKellee MabenKennan MacArthurMarcy MacDonaldJen MaciaCheryl MacIntireScott MaffucciSusan ManchesterManchester Community

CollegeManchester Memorial

High SchoolThe Mannion FamilyWillard MarkhamBerkis MartinezElisabeth MaslanAngela MastrogiovaniSanford McCannMcKelvie School Christina McKillopDan McKillopCaitlin MealeyLaura MeallyJoAnn MeyersSedra MichaelsonDiane MichaliszyneNick MichaudGrace MilikenMindful GroupChristine MontelioneMelissa MorinDiane MorrisMollie MosconyKristen MosherHaley Munroe

Wesley MurdockGayle MurphyLisa MuskatKelsey NaultDana NeitlichKim NelsonJoann NeumannNeka NgboboLynne NiemasnykScott NiemaszykEric NiemeyerKyle NortonDaniel O’BrienThe O’Brien FamilyThe O’Leary FamilyKaryn O’NeilHailey O’RourkeTara PaigeChris PanareseKokila PatelPhillips Exeter AcademyMarlena PhillipsPinkerton AcademyThe Pollock FamilyEllie PorterMitch PylesJoe QuinlanMaria RabadadThe Rappa FamilySabrina RaulersonColleen ReadeMichelle ReinholdJoan ReischeAnnette ReyesMolly ReynoldsRebecca RichardsBecky RichardsErin RileyThe Rincon-Velera FamilyJessica RobertoAbby RochetteTanya RochetteDonna RodanasOfficer Paul RondeauHeidi RuggieriThe Rutty-Fey FamilyCassandra SandbergNicole SappThe Savard FamilySusan Scheffer

Ericca SchmittAllistair SebastianSenator Shaheen’s Office Kimm SilvaJamie SilvaJen SilvaMimi SilvermanLewis SilvermanChrissy SimondsJennifer SimoneauCasey SimpsonEarle SimpsonThe Sirois FamilySean SkaboStephanie SledjeskiBrianna SmithTim SoucySouthern New Hampshire

UniversitySt. Anselm CollegeNicole StarkeyThomas StephenShasta StewartStonyfield YogurtThe Stuart FamilyTorian SwanAnna SwassStacey TagermanRoberta TenneyThe Tilton FamilySammy TisciaThe Tonneson FamilyAnn ToomeyTrinity High School U.S. NAVY Laura UvaSteven VinsonKen ViscarelloKatherine WadsworthRobin WakemanMadeline WalsteadDorian WaltersMelissa WestWest High SchoolMichelle WheelerDiana WielandWork OpportunitiesWork Place Success Mimi Yee

We have made every effort to list the correct information. If we have made an error, please contact the development office at 603-935-7900 ext. 1717.

Board of Directors:(1/1/2011 – 12/31/2011)

Sedra Michaelson, ChairpersonStrategic Account Manager, Wolters KluwerBoard member since 2003Karyn O’Neil, Vice ChairpersonSenior Vice President, Citizens Bank Board member since 2005David Goldman, TreasurerShareholder & Director, Howe, Riley & HoweBoard member since 1999Susan Grodman, SecretaryDirector of Service & Global Education, The Derryfield SchoolBoard member since 2007Trevor Arp, Assistant SecretaryVP of Product Management, Comcast Board member since 2008Dick AnagnostPresident, Anagnost Investment, Inc. Board member since 2007Judy BergeronVice President, MTS ServicesBoard member since 2005Deb BrannController, St. Paul’s SchoolBoard member since 2011Graham ChynowethChief Operating Officer, Dynamic Network Services, Inc.Board member since 2009Theresa DolloffRetired Marketing ProfessionalBoard member since 2007David DonohueD Two Communications, PrincipalBoard member since 2009Joanne EdwardsRealtor, Coldwell Banker Residential BrokerageBoard member since 2003Pauline IkawaVP Community Development, TD Bank, N.A.Board member since 2005Lucy KarlAttorney/Shareholder, Shaheen & Gordon, P.A.Board member since 2008

Rev. Gayle MurphyNorthwood Congregational Church, UCCBoard member since 2008Dana NeitlichNon Profit ConsultantBoard member since 2006Joan Reische Retired Professional BakerBoard member since 1998Earle Simpson, DMDDentistBoard member since 2008Stephanie SledjeskiAVP, Director of Transition & Training, Lincoln Financial Group Board member since 2010

Housing BeneFITs Board of Directors:(1/1/2011 – 12/31/2011)Families in Transition established Housing BeneFITs, a Community Based Housing Development Organization, an independent nonprofit whose mission is to improve quality of life for low- and moderate-income residents by increasing the supply and quality of affordable housing in New Hampshire.

Pauline Ikawa, Chair, Vice President, TD Bank, N.A.Xiomara Aponte, Alumni, Families in Transition Peter Bartlett, Manchester Police Dept.Maureen Beauregard, President, Families in TransitionJudy Bergeron, Vice President, MTS Services Anne DuBois, Alumni, Families in TransitionJoanne Edwards, Realtor, Coldwell Banker Residential BrokerageJoe Quinlan, Alumni, Families in TransitionTim Soucy, Manchester Dept. of Health

Staff of Families in Transition:(as of 12/31/2011) Lisa Allard, Chief Operating OfficerKyle Beaulieu, Coordinator of Homeless Policy and TrainingMaureen Beauregard, PresidentRobert Bellisle, Environmental TechnicianKristen Campbell, Community OrganizerCindy Carlson, Lead TeacherJim Crawford, Environmental TechnicianAlex Dandreta, Environmental TechnicianJoe Desharnais, Property MaintenanceGandy Dlubac, Treatment CoordinatorSarah Dorner, Child and Family AdvocateJason Doughty, Property MaintenanceSarah Dube, Treatment Coordinator

Liz Enright, Child & Family TherapistDarren Finch, Project ManagerKatie Gordon, Treatment CoordinatorSusan Gordon, TherapistSherry Harper, Associate TeacherMeaghan Hull, Visitor Services AssistantAshley Kitchell, Childcare ProviderCathy Kuhn, Director of Research & TrainingNancy Lacerte, Property AdministratorMichelle Lattime, Treatment CoordinatorSheryl Lauzon, Environmental TechnicianRobin LeRoy, Associate TeacherEmily MacDonald, Treatment CoordinatorAmy Malone, Treatment CoordinatorMonique McDonald, Intake CoordinatorJoAnn Millette, Environmental TechnicianSarah Murphy, Program ManagerDawn-Marie O’Neil, Lead TeacherTim Prince, Property MaintenancePamela Punsky, Manager of Volunteers & VISTA ProgramLaurie Saunders, BookkeeperStephanie Savard, Vice-PresidentCraig Seavey, Facilities ManagerMeghan Shea, TherapistMichele Simard, Staff AccountantMark Stokes, Grant Writer & Research CoordinatorLauren Suprenant, Resource Development ManagerRuth Syrek, Administrative AssistantMichele Talwani, Director of Economic Development & MarketingHeidi Taylor, Afterschool CoordinatorCarolyn Towne, Treatment CoordinatorKristen Valente, Program ManagerCheryl Wolfsohn, Property Administration Manager

Staff of OutFITters Thrift Stores: (as of 12/31/2011) Penny Buffey, Retail AssociateTracey Cathey, Truck DriverCharles Chapple, Retail AssociateBruce Desjardins, Retail AssociateCarmen Emery, Retail AssociateSpencer Lally, Retail AssociateJon Levine, Retail AssociateRuth Pratt, Retail AssociateLorrie Scandalis, Retail AssociateLee Tanner, Truck DriverKirk Taschereau, Asst. Retail ManagerMatt Teichman, Retail ManagerBeverly Wright, OutFITters Volunteer Coordinator

STATEMENT OF ACTIVITIES Revenues Expenses Federal, state and other grant support $2,039,900 Program expenses $2,423,795 Property management fees 463,528 Management and General expenses 781,105 Rental income 249,857 Fundraising/Development 189,696 Tax Credits & Developer Fees 631,800 Public support & special events 277,595 Interest & Other Income 221,047 Program service revenue & In-kind 100,196 Total Revenues $3,983,923 Total Expenses $3,394,596

2011 FInanCIaL SuMMarY

Federal, state and other grant support

Property management

fees

Rental income

Public support and special events

Tax Credits and Developer Fees

Interest and other income

Program service revenue and in-kind

51%

7%

6%2%

12%

6%

16%

Program expenses

Management and General expenses

Fundraising/Development

71%

23%

6%

STATEMENT OF FINANCIAL POSITION ASSETS LIABILITIES & NET ASSETS Current Assets: Current Liabilities: Cash and Cash Equivalents $1,026,481 Current portion of long-term debt $40,240 Accounts Receivable 308,404 Accounts Payable 78,173 Grants Receivable 124,213 Accrued Expenses 149,313 Prepaid Expenses 15,155 Funds held as fiscal agent 74,626 Accd Interest Rec on related party note 505,357 Due to related party 78,840 Cash designated for Amherst St 65,219 Deferred revenue 719 Due from related party 75,206 Security deposits 4,281 Other Assets 1,000 Total Current Assets 2,121,035 Total Current Liabilities 426,192 Non Current Assets: Noncurrent Liabilities: Related party notes receivable 1,725,799 Long-term debt, less current portion 1,022,415 Investments 3,578 Investment in related entities 1,196,347 TOTAL LIABILITIES 1,448,607 Land, buildings and equipment - net 2,101,755 Total Non Current Assets 5,027,479 Net Assets: Unrestricted net assets 5,172,319 Temporarily restricted 527,588 Total Net Assets 5,699,907 TOTAL ASSETS $7,148,514 TOTAL LIABILITIES & NET ASSETS $7,148,514

Revenues Expenses

Families in Transition122 Market Street | Manchester, NH 03101

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