annual report 2012 - global pump investment€¦ · global pump investment 2012 1 in this annual...

Annual Report 2012

www.globalpumpinvestment.com

Global PumpInvestment

Global PumpGlobal PumpInvestment

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021.050 GPI omslag 2012_v01.indd 4,6 16-04-13 12:10

Annual Report 2012 Global Pump Investment (GPI), founded in

1997 as an investment company, participates in

organisations with a strong product and/or service,

which are or aim to be active in a niche market.

GPI has developed to become an investment

company with a strong international character with

a focus on maritime and industrial markets.

Vision

The primary goal of GPI is the optimisation and

growth of existing organisations. A distinctive

mission statement and vision are a fundamental

part of its strategy. People, Planet, and Profi t are

key elements in the realisation of the common

objectives agreed within GPI.

Mission

The objective of GPI is to be passionate and

innovative in its drive to ensure organisations grow

and excel in niche markets. To generate synergy,

develop relationships, and to utilize potential.

This motivates the employees of the GPI group,

and makes them feel responsible for achieving

a minimum profi t of 15% through the optimisation

of business processes.

Organisations that are part of the GPI group share

the same clearly recognisable corporate identity.



MissionVision


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MarFlex Headquarters

Louis Pasteurstraat 12 – 3261 LZ Oud-Beijerland

The Netherlands

Tel. +31 (0)186 89 02 00

Fax +31 (0)186 89 02 99

E-mail info@marfl ex.com

Website www.marfl ex.com

MarFlex Asia Pte. Ltd.

No. 50 Raffl es Place – Level 37, Singapore Land Tower

Singapore 048623

Tel. +65 6861 5553

Fax +65 6861 4198

E-mail asia@marfl ex.com

MarFlex Moscow Branch Offi ce

Balakirevskiy Lane 19 – Building 1

Business Centre, Offi ce 221 – 105082 Moscow

Russia

Tel. +7 495 730 8015

Fax +7 495 730 8014

MarFlex Guangzhou Rep. Offi ce

Suite 1101 – Fuying International Building

No. 166 Changgang Zhong Road – 510250 Guangzhou

China

Tel. +86 (0)20 8434 8918

Fax +86 (0)20 8434 8928

MarFlex Serviços Marítimos Ltda.

Avenida Almirante Barroso – 52/7th fl oor - Centro

Rio de Janeiro RJ

Brazil

Tel. +55 (0)21 3526 3008

Fax +55 (0)21 2220 4234

Snijders Elektrotechniek BV

Alexander Bellstraat 2-4 – 3261 LX Oud-Beijerland

The Netherlands

Tel. +31 (0)186 65 95 95

Fax +31 (0)186 65 43 55

E-mail: [email protected]

Website www.snijders-et.nl





Global Pump Investment

Ring 117 – 3247 BN Dirksland

The Netherlands

Tel. +31 (0)186 89 02 11

Fax +31 (0)186 89 02 19

E-mail [email protected]

Website www.globalpumpinvestment.com

021.050 GPI omslag 2012_v01.indd 3 16-04-13 12:10

Global Pump Investment 2012 1

In this Annual Report



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3 Foreword by Paul van Beveren (GPI)

4 Mission & Vision MarFlex

6 Mission & Vision Snijders Elektrotechniek

8 Review and outlook Snijders Elektrotechniek

Projects: From the client's perspective

12 Damen Shipyards chooses MarFlex

14 Kuwait Oil Tanker Company recognizes the full potential of

electric-drive pump systems

16 Dampskibsselskabet Norden: MarFlex as long-term partner

18 Eekels Pumps: “We want to develop a more partnership-based approach”

20 BagDrop Systems: Innovation in Aerospace

Supplier: From the suppliers’ perspective

22 Raster Industriële Automatisering makes NQZR future-proof

26 Rittal: “From supplier to co-maker”

28 Quality management, development & innovation: processes and

products that meet the needs of the market

Supplier: From the suppliers’ perspective

30 Elcee Holland: “Quality as co-production”

33 Developments in fi gures and our approach to human capital

38 Profi le GPI and organisational diagram

2012showedpositivestepsforwardfortheGPIgroup.Aftertwoyearsofcontractionandconsolidation,webooked

satisfyingresultsthatofferconfidenceinthefuture.

Directors’Report2012

However,inadditiontoallthefinemomentsin2012,therewas

alsoasadmoment:thesuddenpassingofJoopvanderPol,

aco-founderofMarFlex.AtragicaccidenttookJoopawayfromus.

Weshallalwaysrememberhimasthemajorinspirationbehind

theMarFlexdeepwellpump.

GPI'sgrowthinturnoverwasprimarilyachievedinthemaritime

market,duetotheworldwideincreaseinnewconstruction

projects.Pricesfortheconstructionofnewshipsstillremainat

averylowlevel,whichmakesitattractiveforshipownersand

investmentcompaniestohavenewshipsbuilt.Furthermore,

weseethatshipyardsareintroducingso-calledECOshipswith

increasingemphasis;thesedeliverconsiderablefuelsavings.

Withitshighlyefficientelectric-drivedeepwellpumps,

MarFlexhasrespondedtothedemandforeconomicalships

forthelast20years.MarFlex'sdeepwellpumpsystemsare

controlledbyintelligentcontrolsystemsfromSnijders.Itis

obviousthatelectric-drivepumpsystemswillincreasingly

beinstalledonECOships.

In2012,theGPIgroupfocusedconsiderabletimeandattention

onthedevelopmentofnewproducts.Fortheoffshoremarket,

MarFlexhasdevelopedanewlineofdeepwellpumpsaccording

totheAPI610standards.Inaddition,Snijdershasprovidedabig

contributiontothedevelopmentoftheNQZRtankmeasurement

system.WithNQZR,MarFlexistakingabigstepinthedirectionof

thefurtherautomationandmonitoringofloadingandunloading

operationsonboardtankers.

In2012,bothMarFlexandSnijderssucceededinoptimising

theirprocessesfurther.Thisreducedinventoriesandshortened

turnaroundtimes.Thisledtostrongimprovementsinthegroup's

cashpositionandassociatedratios.

ThegoodresultthattheGPIgroupachievedin2012isalsodue

tothetremendouseffortandinvolvementofallemployeeswho

workeachdayonaterrific,highqualityproduct.Iexpectthat

GPIgroup'sturnoverwillgrowfurtherin2013.

Yourssincerely,

GlobalPumpInvestment

PaulvanBeveren

GlobalPumpInvestment2012 3Global PumpInvestment

Global PumpInvestment2 GlobalPumpInvestment2012

Vision

MarFlex designs, manufactures and maintains fi xed and portable cargo pump systems

for the maritime and offshore sectors. We believe that consideration for people and

the environment and honest collaboration in a professional, customer-orientated

organisation are essential in order to create:

• total ‘one pump per tank’ systems that set the standard for the market

• a stimulating and inspiring work environment

Mission Pumping Excellence

Global Pump Investment 2012 5

Mission & Vision

MarFlex

MarFlex has to supply a product that exceeds the customer’s expectations in all

respects. We will achieve this goal by continually thinking and working in a customer-

orientated way, and by delivering innovation and quality. Our employees have to

expe rience MarFlex as a professional and challenging environment, where they can

enjoy their work and realise their ambitions. Our stakeholders must also continue to

see MarFlex as an investment-worthy organisation.

In order to sustain and grow organizations we must recognize that customer satisfaction

is pivotal, as customers ultimately determine the quality of products and the value that

they perceive from those products.

Pumping Excellence outlines a set of core corporate values that all members in the

stakeholder value chain must uphold, and is aligned with the aim to exceed customer

satisfaction.

This set of values entails:

That each stakeholder is vigilant of their actions and responsibilities in relation to cus-

tomer satisfaction. They must avoid fragmented thinking and adopt a holistic view, so

that everything they do – or refrain from doing – serves the purpose of creating customer

satisfaction. We therefore believe that people and the culture in which they work are the

forces that determine succes IF they are aligned with the objectives that recognize the

importance of customer satisfaction.

4 Global Pump Investment 2012

SnijdersElektrotechniekisaprofessionalorganisationwithdedicatedemployees.

Thismakesitpossibleforustohelpcustomersflexiblyandeffectivelyinresolving

theirindustrialelectricalengineeringandrelatedautomationissues.

SnijdersElektrotechniekprovidessupportforcustomers–nationalandinternational–

throughouttheentireprocess.Intheyearsahead,wewillcontinueourdevelopmentas

anexpertpartnerforcustomers.Bothinternalandexternalstakeholderswillregardour

supportingroleasindispensable.

VisionMission

GlobalPumpInvestment2012 7

Mission&Vision

SnijdersElektrotechniek

6 GlobalPumpInvestment2012

Wehadanextremelyproductiveand

satisfyingworkingrelationshipin2012

withvarioussuppliers.Theyshowedan

enormouswillingnesstoworktogether

withusaspartnersandhelpusimprove

theservicetoourclientsandtostrengthen

ourmarketposition.Welookforwardto

continuingthismutuallybeneficial

workingrelationshipin2013.

In2012,wefocusedontryingtoimprove

themanagementofourgoodsand

informationflows.Thiswillenableusto

guaranteethatboththerightinformation

andtherightgoodsarealwaysatthe

rightplaceattherighttime.Oneofthe

measureswastointroducetouchscreen

controlpanelsinourproductiondepart-

ment.Productionstaffnowhaveperma-

nentaccesstoreal-timeinformation,and

theyallworkwithinthesameoperational

parameters.Ourplanningandlogistical

processesarehighlyautomated,which

meansourspecialistsintheengineering

andproductiondepartmentcantotally

focusontheircoretasks.Asaresult,

ouroperationsarehighlyefficient.

Withourinnovativeoperatingsystem

solutions,wehelpbusinessesinvarious

sectorstooptimisetheirindustrial

processesandmaximisetheirproduction

output.Ourbiggestclientin2012wasour

sistercompanyMarFlex.In2013,wewill

continuetoinvestintherelationshipwith

MarFlex.Forexample,wewillbetraining

staffforthefurtherdevelopmentand

servicingoftheoperatingsoftwarefor

thenewMarFlexNQZRpumpsystem.

Furthermore,wewillbeinvestinginnew

equipmenttocarryoutmeasurements

on-boardships.

2012wasagoodyearforSnijdersElektrotechniek,inwhichwesawanimprove-

mentinbothourturnoverandtheefficiencyofouroperations.Wewillbeaiming

tocontinuealongthissuccessfulpathandexpandourclientportfolioeven

furtherin2013.

Reviewandoutlook



Left: Geo Sparreboom, Sales Manager

Right: Jan Hofman, CEO

Jan Hofman

CEO


Wewillbetargetingclientswithspecific

engineeringdemands,whoknowtheycan

trustustoprovidethesolutionsbecause

ofourimpressivelistofreferences,or

becausetheywereimpressedwiththe

workwedidfortheminthepast.

During2012,severalexistingclientscame

backtouswithnewordersonthebasisof

theirpastexperiencewithus.Participa-

tionintradefairswillalsocontinuetobe

animportantwayofcomingintocontact

withnewclients.Furthermore,wewillalso

reachouttonewclientsthroughpartner-

shipswithsuppliers.Ourpartners

arecarefullyselectedonthebasisof

reliabilityandquality.

Despitethedifficulteconomicconditions,

welookforwardtothefuturewith

confidence.Theproductsandserviceswe

delivermeetthehigheststandardsand

specifications.Ourconsiderablecreativity

andinnovativecapacityenablesusto

developtailor-madeoperatingsystems

forourclients.Inmanycases,wecome

upwithsolutionstheclienthadnoteven

considered.

In2012,wewereprimarilyactiveinthe

maritimesector.Wewillbecontinuing

alongthispath,whileatthesametime

encouragingeachothertothinkoutside

thebox.Togetherwithoursuppliersand

otherpartners,wearealreadyexploring

newmarkets.Potentialareasforexpan-

sionincludetheoffshoremarket,whichis

anidealmatchforourserviceoperations.

Wewillalsobelookingtoincreaseour

presenceintheindustrialmarket.

Pricesinthemarketforsystem

integratorswereunderevengreater

pressurein2012.Underthesedifficult

circumstances,whatisthebestway

forustoprofileourselves?Definitely

notbydroppingtothebottomendof

themarketintermsofpricing.Instead,

SnijdersElektrotechniekwillcontinue

tohighlighttheaddedvalueofour

superiorqualityandourintegrated

solutionsthatmeettheneedsofour

clients.


InadditiontoouractivitiesforMarFlex,

wewillalsobeextendingouractivities

forclientsoutsidethegroupin2013.

Weencourageourengineersandproduc-

tionspecialiststocontinuallyexplorenew

possibilitiesandtakeonnewchallenges.

Wearealsoworkingonotherwaysto

broadenourclientbase.Forexample,

wearelookingatinvestinginnew

technologicaldevelopmentsinthe

craneindustry.Thismarkethas

enormoussynergypotentialtogether

withtheshippingindustry,wherewe

havebuiltupawealthofexperience

viaMarFlex.

In2013,wewanttobuildonthe

successeswehaveachievedtogether

withourclientsandsuppliers.Thekey

focusinternallywillcontinuetobethe

optimisationoftheprocessesandthe

assuranceofexcellentproductquality.

Bystreamliningprocesses,weaim

tominimiseourerrormarginsand

maximiseourproductioncapacity.

Aproperlymanagedinternalorganisa-

tionis,inouropinion,anessential

preconditionforastrongmarket

position.

Reviewandoutlook


Geo Sparreboom

Sales Manager


commissioningtomakesureeverything

wasinaccordancewiththespecifications

andworkingproperly.Thetankersthenhad

togothroughrigoroustestingbyDamen.

‘Wepumpedseawaterintothetanksuntil

theywerecompletelyfull,andthenwaited

for24hours.Wethenpumpedallthesea-

wateroutofthetanksonebyonetocheck

theaccuracyofthepressureandlevel

measurements.Afterthetankshadbeen

washeddownwithfreshwater,checked

thecoatingforthetanksandmadeany

necessaryimprovements.Onlythenwere

seatrialscarriedoutwiththecargo.’

Damenhasalreadystartedworkonplans

forasmallertypeoftankerandamuch

largertanker.Atthispointintime,they

arebothstillintheprojectdevelopment

phase.‘Assoonastheseprojectsenter

theconstructionphase,though,we

willdefinitelybegivingMarFlexacall,’

confirmedAalders.

Thehullsoftheshipswerebuiltatthe

DamenshipyardintheRomanianportof

Galati.Theyremainedthereforsometime

untilabuyercouldbefound.‘Ouroriginal

intentionwastodotheoutfittingin

Romania,butbecausetheywerealready

operatingatfullcapacity,webroughtthe

hullsbacktoHarlingen’,explainedProject

ManagerRutgerAalders.‘Wecouldn't

takethemtoourshipyardinBergum

becausethePrinsesMargrietCanalwas

notwideenough.ButinHarlingenwehad

alltheroomweneededtocompletethe

installationandoutfittingwork.Itisan

excellentoutfittingfacility,withamongst

otherthingsafloatingworkplatformthat

movesupanddownwiththetide.’

Bythetimetheoutfittingstartedin

Harlingen,Damenwasalreadyinnego-

tiationswithapotentialbuyer.‘Wehad

alreadybuiltfivetankersofthistypeinthe

past,whichwereverysimilartothesetwo.

Boththesetankershaveacapacityof

8,000cubicmetres.Theyareclean

producttankers,whichcanalsocarry

certainlistedchemicalsaswellasfueland

oil.Thepreviousshipsofthistypearenow

beingusedasbunkertankersonthewest

coastofEngland.Theysupplyawhole

rangeofsmallerterminalswithproducts.’

TheshipyardinHarlingenmainlyhandles

theoutfittingofdrycargoships.The

outfittingofthetankerswastherefore

quiteachallengefortheteam.Aalders:

‘Normally,alltheoutfittingwouldhave

beencompletedinRomania.Sothiswas

anunusualsituation.Itwasareal

challengeforustocompletetheinstalla-

tionofboththeengineroomandallthe

technicalsystems.Apartfromthestair

access,nothinghadbeenfittedinthe

cargotankswhatsoever.Weinstalledall

thecablingandpipingourselves.Wehad

tobuildspecialscaffoldingbecauseofthe

extraheight.Amongstotherthings,we

hadtoconstructtwoenormoussludge

tanksonthedeck.Anexternalinspector

helpedustocheckthequalityofthework

duringtheoutfitting.’

Damendecidedtousethecargopumps

ofMarFlexbecausetheyhadbeenfittedin

theprevioustankers,andsoDamenand

theclientalreadyknewhowgoodthey

were.‘MarFlexhelpeduscomeupwiththe

solutionweneed,’explainedAalders.

‘Inlightoftheextendedleadtimeofthis

project,wedideverythingwecouldto

makethetankersasattractiveaspossible.

Theyhadtobereliable,butalsoafford-

able.Wealsolookedatthecapacityofthe

pumpsonthisbasis.Weeventuallywent

foradischargeheightof80mlcinsteadof

110mlc.Thismeanteverythingcouldbe

slightlylessheavyduty,butwithout

reducingthecapacityofthepumps.We

madeamock-upwiththeexactlengthof

thepumpandusedthistoworkoutwhere

thefoundationofthetanksshouldbe.The

installationofthepumpsthenwentahead

withoutanyproblems.Theyfittedexactly!

Wefittedreinforcementsonthestripsin

thetankstosupportthepumps.’

Thepumpswere,ofcourse,thenexten-

sivelytestedbyMarFlextomakesurethey

mettheoperationalrequirementsbefore

delivery.MarFlexalsosupervisedthe

DamenShipyardsinHarlingenrecentlycompletedthefittingoutoftwotankers

withtheinstallationofpumpssuppliedbyMarFlex.


Rutger Aalders, Project Manager

DamenShipyardschoosesMarFlex Pro

jects

From

the

clien

t’spe

rspe

ctive


Moreover,theyhavetakenadvantageof

ournewproductNQZR,enablingthemto

havethecargo&ballastpumpsystemand

tankmonitoringsupplied/managedbya

singleorganization.

Furthermore,thevesselsarehighly

advancedintechnology,withincreased

redundancyandlevelofquality,making

themareliableresourcefortradersand

charterers.

KuwaitOilTankerCompanyisyetanother

stakeholderthatrecognizesthefull

potentialofelectric-drivepumpsystems.

Thiswasestablishedwiththeexchange

andsharingofcriticalinformationand

thebenefitsofourtechnologyprovento

them.Itisevenmoreimportanttooptfor

systemsthatprovidethehighestpossible

efficiencyoutputandgreatconsideration

foroperationalcost,knowingthat

wefacingcriticaltimesandincreased

scrutinizingovercosting.

Thevesselsareduefordeliveryin2013/14

andareboundforaworldwidetrade.

Wecontinuetostrengthenourrelation-

shipwithKuwaitOilTankerCompanyby

providingtimelyinformationandkeeping

avigilantoutlookastowhattheyprefer

intermsofquality/reliability.Withthat

said,wefeelconfidentthatforthcoming

new-buildordersfromKuwaitOilTanker

Companywillseeefficienciesfurther

improvedandmoreimportantlyaligned

withtheperceptionthattheywant.

KuwaitOilTankerCompanyhascontinuedtheirnew-buildingpushwithfour

moreadvanced46,500dwtchemicaltankers,forwhichMarFlexwaspreferred

forthecargo&ballastpumphandlingsystem.Furthermore,KOTChasoptedfor

ourcompleteNQZRpackage,allowingfullmonitoringofcargoandballasttanks

levelsandpressures.


KuwaitOilTankerCompanyrecognizesthe

fullpotentialofelectric-drivepumpsystems

Pro

jects

From

the

clien

t’spe

rspe

ctive


DampskibsselskabetNordenhas

continuedtobeanoutstandingsource,

stakeholderandclientforaboutfive

yearsnow.Asweinitiatedourbusiness

witharangeofMRtankersinGSI

shipyard,China,they,toorealizedthe

fullpotentialofelectric-drivepump

systemsandreapedtherewardswith

increasedefficiencyoutputandlow

operationalcost.Soonthereafter,

Nordencommencedmorenew-build

ordersinGSI,withafinaltotalof

thirteen(13)50,500dwtproduct

tankersandrecentlytookupfour(4)

more51,000dwtproducttankersin

STXshipyard,Korea,withMarFlexas

thepreferredsupplierforthecargo&

ballastpumphandlingsystem.All

tankersareequippedwithcargopumps

rangingfrom550M3/hr–650M3/hr,

plus2sloppumps,2ballastpumps,

1residualandtankcleaningpumpsare

complementingthescopeofsupply.

Nordenalsocooperatedandbenefited

withanextensivetrainingpackage,

allowingthecrewtoincreasetheir

comprehensionoftheMarFlexsystem.

Thisinvestmentandtheeffective

wayofcommunicatinghasyieldeda

relationshipthatwetakegreatpridein.


Pro

jects

From

the

clien

t’spe

rspe

ctive


DampskibsselskabetNorden:

MarFlexaslong-termpartner

SnijdersElektrotechniekstartedsupplyingEekelsPumpsinBarendrechtwith

switchboxes18monthsago.


Hans van der Pol, COO

Pro

jects

From

the

clien

t’spe

rspe

ctive

EekelsPumps:‘Wewanttodevelop

amorepartnership-basedapproach’

‘Weexpectoursupplierstobeservice-

minded,torespondquickly,andtosupply

qualityproducts,’saidHansvanderPol,

COOatEekelsPumps.‘SnijdersElektro-

techniekhassatisfiedourrequirementsin

alloftheseareas.Ofcourse,italsohelps

thattheyhappentobenearby.Snijders

hasalotofin-houseexpertise;thatis

theirbiggeststrength.Furthermore,they

alwaysrespondquicklywheneverwe

needanything,andjumpinthecar

straightawayifnecessary.Atacertain

pointintime,wedecidedtoswitchfrom

mechanical-drivetoelectric-drive

engines.Snijdersworkedcloselytogether

withustocomeupwithasuccessful

solution.Oneoftheiremployeesalso

carriedoutresearchduringaninternship

atourcompanyaspartoftheirgraduation

project.’

Partnerships

Asanindependent“partnerinpumps”,

Eekelsusespumpsfromvariousmanu-

facturerstocreatecustomisedsolutions

foritsclients.Thecompanyhasalso

developeditsownrangeofpumpsunder

the“Betsy”brandname.VanderPol:

‘ForthenextgenerationofBetsypumps,

wewillbeusinganentirelynewoperating

system.Weneedsmartelectrical

systems,andnotjustaswitchbox.

SnijdersElektrotechniekhascomeup

withasolution.Assoonaswehave

completedtheupgradingofvariousother

services,wewillstartimplementingitin

practice.’Inthefuture,EekelsPumps

planstofocusitsinvestmentonprocess

monitoring,processcontrol,andremote

monitoring.Supplierswillbeactively

involvedinthisprocess.‘Wearelooking

tobecomemoreofaserviceprovider

andachainmanagerratherthanjusta

manufacturer.Wealsowanttodevelop

amorepartnership-basedapproach.

Wehavestartedtodothisalreadywith

aconstructionandpipingcompany.

Somebodyfromthecustomersupport

teamofthispartnervisitsusonadaily

basis.Wewanttoestablishsimilar

partnershipswithothersuppliersin

thefuture,includingSnijdersElektro-

techniek.’


EekelsPumpsisdevelopingfromapumpmanufacturerintoaserviceprovider

ofpumpsolutions.Significantinvestmenthasbeenmadeinrecentyearsfor

astrategicrestructuringoftheorganisationandthedevelopmentofnew

products.Furthermore,variousinnovativeserviceshavebeenintroduced,

suchas3D-scanningand3D-engineeringfortemporaryandpermanentpump

systems.Clientsarealsoabletoaccessadditionalinformation,suchastheir

technicaldrawingsandemergencyresponseplans,viaane-portal.EekelsPumps

supplytailor-madetemporaryandpermanentpumpsolutionstogovernment

organisations,contractors,industrialbusinesses,andclientsinthemaritimeand

offshoresector.ThecompanyisprimarilyactiveintheBenelux,England,and

Germany,buthasalsocarriedoutnumerousprojectsaroundtheworld.

Partnerinpumps EekelsPumpsisdevelopingfromapumpmanufacturerintoaserviceprovider

ofpumpsolutions.Significantinvestmenthasbeenmadeinrecentyearsfor

astrategicrestructuringoftheorganisationandthedevelopmentofnew

products.Furthermore,variousinnovativeserviceshavebeenintroduced,

suchas3D-scanningand3D-engineeringfortemporaryandpermanentpump

systems.Clientsarealsoabletoaccessadditionalinformation,suchastheir

technicaldrawingsandemergencyresponseplans,viaane-portal.EekelsPumps

supplytailor-madetemporaryandpermanentpumpsolutionstogovernment

organisations,contractors,industrialbusinesses,andclientsinthemaritimeand

offshoresector.ThecompanyisprimarilyactiveintheBenelux,England,and

Germany,buthasalsocarriedoutnumerousprojectsaroundtheworld.

Ian Rasmussen, Managing Director


BagDropSystems:

InnovationinAerospace

BagDropSystemshasrecentlyimple-

mentedthissystematSchipholairport

andZürichairport.‘Wearecurrently

installingthesystemataJapanese

airport,’saidManagingDirector

IanRasmussen.BagDropSystemsis

thushelpingtoreducetheoftenlengthy

processofcheckinginluggage.Because

passengerscancheck-inbeforetheyleave

home,theyonlyhavetoputtheirluggage

intheBagDropservicepointandshow

theirboardingticket.Themachinewill

thenprintaself-adhesivelabelthatthe

passengerscanputontheirluggage.The

luggageisthenautomaticallycheckedfor

weightandsize.Iftheluggageisoverthe

weightlimit,aninvoicewillbeprinted

whichcanbepaidimmediatelybydebit

cardorcreditcard.Finally,thesystem

issuesareceiptfortheluggagetothe

passenger.TheBagDropislinkedtothe

baggagehandlingsystemoftheairport.

Smoothprocess

‘Itisvitallyimportantthatthesystemis

absolutelyreliableandalwaysonline,’

explainedRasmussen.‘Inordertobe

successfulintheaviationsector,systems

havetohaveaguaranteeduptimeofat

least99.95%.Passengershavetobe

providedwithasmoothanderror-free

baggagehandlingprocess.’Snijders

Elektrotechniekmakesthecontrolunits

fortheBagDropsystemandalsosupplies

thecabling.‘Wecameintocontactwith

Snijdersseveralyearsago.OurCEOcomes

fromZuid-Beijerland,whichiswhere

SnijdersElektrotechniekusedtobe

located.Thecompanywasrecommended

tousbyAbresch,whichsuppliesmechani-

calpartsforoursystems.Wealwayslike

workingwithSnijders.Theyhaveagreat

dealofin-houseexpertiseandthey

alwaysdeliverhigh-qualitywork.

Theyalsoworktogetherwithusinsuch

areasashowtoimprovetheirservice

deliveryortocutcosts.Wereallywantto

investinourpartnershipwithSnijders

Elektrotechniek.’

WithitsBagDropsystem,theDutchtechnologycompanyBagDropSystems

makesitpossibleforpassengersatvariousairportstocheckinandlabel

theirownluggage.SnijdersElektrotechniekmakesthecontrolunitsforthis

innovativeself-servicecheck-insystem.

Pro

jects

From

the

clien

t’spe

rspe

ctive


MarFlex’cargocontrolandmonitoringsystemNQZRisreadyforthefuture.

AnimpressiveachievementoftheengineersatRasterIndustriële

AutomatiseringwhodevelopedacompletelynewsoftwareplatformforNQZR.

‘Wewerelookingforasoftwareplatform

forNQZRthatcoulddelivermorecapacity

thantheexistingcontrolandmonitoring

system,’explainedDavidStam,Product

ManageratMarFlex.‘Asystemwas

requiredthatcouldbeoperatedintuitively,

andwhichwasincrediblyreliable.Raster

waswell-knownasthesupplierofthe

eWONindustrialrouter,usedbyoursister

companySnijdersElektrotechniekin

variousprojects.MarFlexusestheeWON

forremotemonitoringandmaintenance

ofourclients’deepwellpumpsystems.

DuringameetingwithRaster,wesoon

foundouttheywouldbetheperfectmatch

forthedevelopmentofNQZR.’

Visualisation

Severalyearsago,RasterdevelopedIris,

aSCADAvisualisationpackagethathas

becomewell-knowninvarioussegments

oftheindustrialmarket.Valuedforits

lowcostofownershipandthefunctional

flexibilityitprovidesforthecustomer,

Irisisappliedinchemicalplantsand

offshoreproductionplatformsandmany

otherindustries.Rasterdevelopeda

full-customisedversionofIrisspecifically

forNQZR.GraphicdesignerDidjeecreated

theappealinglookandfeelforthecargo

controlandmonitoringsystem.Theresult

isauser-friendly,intuitive,anddynamic

interface.

RasterIndustriëleAutomatiseringwasfoundedin1998byJanDekkerand

RobKits.Thecompanyisregularlyinvolvedincomplexprojectsforprocess

andproductionautomation.InadditiontoIris,RasteralsosuppliesEnsys,

asoftwarepackagethatmanagesinrealtimethealignmentofsupplyand

demandfortheDutchgasmarket.RasterhasitsheadofficeintheDutch

townofDreumelandbranchofficesinGermanyandBelgium.


Left: Rob Kits, Technical Manager

Right: Claudia van Batenburg, Technical Account Manager

RasterIndustriëleAutomatisering

makesNQZRfuture-proof

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NQZR–Integratedcargoandballast

watermonitoringandcontrolsystem

NQZRfeaturesthemeasurementofawiderangeofcargo,

slopandballasttanktemperatures,pressuresandlevels.It

alsoincorporatesanumberofimprovementsonourstandard

pumpdesign,allowingmeasurementoftemperaturesofthe

pumpbearingandelectricmotor,pumpdischargepressureand

lubricationlevels.MarFlexhascapitalizedonadvancingtechnology

anddevelopedasinglepointofcontactthatmonitorsallequipment

viaa32"touchscreen.

Benefits:

-Increasedsafety

-Fewerunexpectedbreakdowns

-Reducedinstallationofcables

-Improvedmonitoringandcontrolinasinglepointofcontact

-Remoteaccessviarealtimesecureconnections(lowertotalcost

ofownership)

-Improvedefficiencythroughdiagnosticfeedback

-Remoteserviceassistance

‘ThistypeofSCADApackageisusually

developedforaone-offindustrial

installation,’explainedRobKits,

co-founderofRaster.‘However,MarFlex

seesNQZRasthebasisforfar-reaching

automationandimprovementinthe

efficiencyofcargohandling.Thatiswhy

weinvolvedSnijdersElektrotechniekin

thedevelopmentprocess.Snijderswill

maintainandconfigurethesystemfor

futureapplications.’

Controlsystem

Asacompaniontothevisualisation

features,Rasteralsorestructuredthe

controlsystemofNQZR.ThePLCsare

programmedinasimilargeneric,object-

orientatedwayasIris.Thedesignisalso

moresuitedtotheinternationalactivities

ofMarFlex.AccordingtoStam:‘Cargo

handlingsystemsaresuppliedfortankers

withmoredemandingrequirements.

WiththesolutiondevelopedbyRaster,

wearereadyforthefuture.’Thesolution

providesintegratedpumpcontrol,cargo

monitoring,datacollection,andmainte-

nancefeatures.TheNQZRcontroland

monitoringsystemdoesallofthis,and

more.Thesystemcanalsobemonitored

andmanagedremotelyviaeWON,and

maintenancecanbecarriedoutonline.

MarFlexandSnijderswilluseelements

ofthisnextgenerationcontrolsystem

toupgradethesystemsofexisting

customersforadvanceddiagnosticsand

preventivemaintenance.

Aimingforperfection

Thegoalwasveryambitious.Never-

theless,Raster’sengineersacceptedthe

orderwithgreatenthusiasm.‘Thetypeof

engineerwehaveatthiscompanyalways

lovesachallenge,’saidClaudiavan

Batenburg,TechnicalAccountManagerat

Raster.‘MarFlexgaveusthefreedomto

rebuildthesoftwareplatformofNQRZ

fromscratch.Ourengineerscouldmake

maximumuseoftheircreativity.Weare

perfectionists,justlikeMarFlex.Soitis

aperfectmatch.Weformanexcellent

combination,whichmeanswecanachieve

muchmoretogetherinthefuture.’

scanwithQR-reader

David Stam, Product Manager


SalvagingoftheKursk RasterdevelopedthebasisforIrisin2000,whentheRussiannuclearsubmarineKursk

sanktothebottomoftheBarentsSeaafteranaccident.TheKurskwasbroughtupfrom

theseabedwiththepontoonvesselGiant4.Duringthistypeofsalvageoperation,the

swelloftheseacanputenormouspressureonthehoistingcablesandevencausethem

tosnap.ThesalvagecompanyMammoetaskedRastertodevelopanoperatingandcontrol

systemforawavecompensationapplication.Itwasabigresponsibilityconsideringthe

riskynatureoftheassignment.RobKits:‘Readingsandstresscalculationshadtobe

madeforatotalof26attachmentpointsatleast10timespersecond.Thismeantour

systemhadtobeabletohandleabout300messagespersecond.Wesearchedtheentire

marketforasuitablevisualisationpackage,butwecouldnotfindone.Soeventually

wehadtodeveloponeourselves.’AfterthesalvagingoftheKursk,thecompanyhada

superbSCADAsystem.Rasterdecidedtomodifythesoftwaretomakeitsapplication

moreuniversal.‘WeconvertedtheKursksoftwareintoastand-aloneSCADAproduct

whenwebecameinvolvedinthedevelopmentoftheSeaJack,apontoonthatisusedto

placewindturbinesintheseabed.’

RasterIndustriëleAutomatisering

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“SnijdersElektrotechniekdevelops

electricalengineeringcontrolsystemsof

thehighestquality,”explainedJanvan

deMaat,AccountManagerforSnijders

ElektrotechniekatRittal.“Ihaveseenthe

companycontinuallyimproveitslevelof

professionalisationinrecentyears.They

haveworkedhardtomakethecompany

LEAN.Theiroperationsareveryprocess-

based,andnotjustthrowingthings

togetheronanadhocbasis.Thismeans

SnijdersElektrotechniekcanplaya

valuableroleinthehigh-andindustrial

sector.Justlookattheamazingcontrol

panelstheyproduceforthemaritime

sector!Thisinternationalmarketisalso

agoodmatchforus,becausewearea

globalplayerwithover100branches

worldwide.Wecanprovidearapidservice

atshortnoticeonboardshipsanywhere

intheworld.”

“Theproductsweusehavetomeetthe

highestqualitystandards,”said

GeoSparreboom,SalesManagerat

SnijdersElektrotechniek.“Weknow

Rittalcansupplythatquality.Themodular

architectureoftheirsystemsenableus

toprovidetailor-madesolutionsforour

clients.”VandeMaat:“Theworking

relationshipbetweentheemployeesof

ourtwoorganisationsisalsoofavery

highquality.Webothplaceagreatdealof

importanceonmutualtrustandethical

behaviour.AtRittalwerespectourclients,

andweexpectthemtorespectusin

return.Transparencyisanotherimportant

issue.ThegoodthingaboutSnijders

Elektrotechniekistheirtraditional

approachtobusinessthatstemsfromthe

mentalityofthelocalpeopleinthatarea.

Theysaywhattheythink,andtheydo

whattheysay-plainandsimple.

Theyhavegivenusapurchasingaccount

numbersowecanorderanypartswe

thinkweneedbyourselves.Asignof

trust.”

Inrecentyears,SnijdersElektrotechniek

andRittalhavestartingworkingtogether

onmoreandmorelevels.VandeMaat:

“Wehaveintroducedasortofmulti-task-

ing.Forexample,SnijdersElektrotechniek

oftenconsultswithourproductmanagers

andtechnicalsalesengineers.Thatmeans

wecangivethemaquickanswertoany

questions.”JanHofman,CEOofSnijders

Elektrotechniek:“Itisgreatthatour

engineerscommunicatedirectlywiththe

engineersandproductmanagersofRittal.

Asaresult,theproductsRittalsuppliesus

witharealwaysexactlyasordered.It

helpstocutdowntheleadtimesaswell.

Ourworkingrelationshiphasbecome

closeroverthelastfewyears.Weinvolve

Rittalinourprojectsrightatthestartof

thedesignphase;ithasbecomeasortof

co-makership.Wearemorethanhappyto

letthemtakecareofanythingtheycando

quickerandbetterthanus.Inthiswaywe

canhelpeachothertoachievegrowth

eveninaneconomicrecession.”Vande

Maat:“Thebasicideaistomakesurethat

togetherwecandeliverthebestresultto

theclient.Thatisourcommongoal.

SimilartoRittal,SnijdersElektrotechniek

isalsoinvestingheavilyininnovation.

Theyarenotafraidtotakerisks,and

alwaysreadytothinkoutsidethebox.

Itiscleartheyarelookingtoupscaletheir

operationswithanevenbiggersystems

supplier.Itshowsambition;everybig

organisationwassmallwhenitstarted.

Welookforwardtoworkingtogether

evenmoreinthefuture,andexploring

opportunitiesforinterestingspin-offs.”

RittalisaleadingproducerofinnovativehousingandcasingsystemsfortheindustrialandITsectors.Basedonasystemdesign

concept,Rittalmanufacturesvarioustypesofhousingsandcomponents,whichinadditiontothestandardrangeofhousings,are

alsousedforelectricaldistribution,climatecontrol,andITinfrastructuresystems.TheRittal‘TheSystem’productsintheTS8

rangeofferagreatdealofflexibility.TheTS8cabinetisavailableinavarietyoftypesandmodels.Asafamilybusinessoperating

internationally,Rittalisabletoguaranteeworldwideavailabilityofitsproductsandservices.IntheBenelux,Rittalworks

togetherwithsoftwaresupplierEPLANandPhoenixContactunderthenameCitoBenelux.CustomersintheBeneluxcanbe

suppliedwithin24hoursfromthedistributioncentreinZevenaar.Inaddition,Rittalhastechnologyandtrainingcentresin

Zevenaar,ReeuwijkandWaalre.

Rittalismorethanjustasupplierofsteelhousingsandaccessoriesfor

SnijdersElektrotechniek.“Wetrytocombineourforcesformaximumeffect

asearlyasthedesignphase.Ourcollaborationisasortofco-makership.”


Jan van de Maat, Account Manager

Left: Jan Hofman, CEO

Right: Jan van de Maat, Account Manager

Rittal:“Fromsuppliertoco-maker”

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Togetherwithclientsandsuppliers,theTechnics&QHSEdepartmentworked

throughout2012ontheintroductionofefficientprocessesandproductsthat

meettheneedsofthemarket.

Qualitymanagement

In2012,wefocusedagreatdealof

attentiononmakingourqualitymanage-

mentsystemLEAN.Thisledtoastream-

liningoftheactivitiesthathavetobe

carriedouttoshowthatwearestillin

compliancewiththeISO9001standards.

MarFlexhasbeenISO9001-certifiedsince

2003.Wearealsoaimingtoobtain

ISO3834certification,whichwillenable

ustoshowthatourweldingprocedures

alsomeettherequiredqualitystandards.

Onthebasisofinternalaudits,weare

helpingtheprocessownerstocontinually

improvetheirprocesses.In2012,a

numberofemployeesfollowedatraining

coursetobecomeaninternalauditor.

Amemberofthequalityteamalso

followedatrainingcourseinreporting

procedures.Thismeanstheinspection

andrepairreportsforclientswillalso

bedrawnuponthebasisofquality

assuranceprocedures.

Thefocusofqualityauditsistoidentify

areasthatcanbeimproved.Thespeci-

ficationsofclassificationsocietiesare

passedonwordforwordtooursuppliers

andoutsourcingpartners.

Weareplacingagreateremphasison

partnershipswithsupplierswhoenableus

torespondquicklytotheneedsofour

clientsatanytime.

Wealsoactivelyinvolveourclientsinthe

optimisationofproductsandprocesses.

In2012,strategicforward-planning

sessionswereheldwithseveralmajor

clients.Asaresult,wemadespecific

improvementsinsomeareasofour

productionprocess.Duringavisitto

anotherbigclient,wewerecomplemented

atgreatlengthforoursafeworking

methods.TheHealthandSafetyInspec-

toratealsogaveusapositiveassessment.

Thisshowedwehavetheproperproce-

duresinplacetoprotectthehealthand

safetyouremployees.

Theworkingrelationshipwithoursister

companySnijdersElektrotechniekwas

intensifiedduringthecourseof2012.

Weregularlymeettodiscussworkin

progress,problemareas,andcustomer

service.Jointservicebulletinsarethen

drawnupdetailingtheissuesdiscussed.

In2013,alldepartmentswithinMarFlex

willcontinueworkingonmakingtheir

processesLEAN.Severalprojectshave

beenstartedforthatpurpose.For

example,theproductiondepartment

isnowpreparingtheinlineproduction

ofthetopcoversforpumps.Inaddition,

theLEAN5Squalitymethodisbeingin

implementedthroughouttheentire

workplace.

DevelopmentandInnovation

In2012,MarFlexdesignedanewpumpfor

theoffshoresector.Itwastheresultof

integratedcollaborationbetweenthe

production,engineering,andservice

departments.Partnersandsupplierswere

alsocloselyinvolvedinthedesign

process.Forexample,ourJapanese

partnerTaikoKikaidesignedtheimpeller

forthepump.TaikoKiKaiattendedthetest

trials,andalsoexaminedeverydetailof

thepumpdesigntogetherwithourR&D

departmenttomakesureitcompliedwith

theAmericanPetroleumInstitute(API)

610rules.Thisconfirmedthenewpump

satisfiedalltheAPI610rules.Itwas

presentedtothemarketforthefirsttime

attheOSEAtradefairinSingapore.

Inconnectionwiththefurtherbroadening

ofourproductrange,wewillbeadding

newstafftotheengineeringdepartment

in2013.Withamorediverseteamof

engineeringspecialists,wewillbeableto

respondadequatelytotheneedsofthe

market.


Left: Jeroen Heijndijk, Engineering / R&D Manager

Right: Peter Raaijmakers, Manager Technics & QHSE

Qualitymanagement,development&innovation:

processesandproductsthatmeettheneedsofthemarket

Peter Raaijmakers

Manager Technics & QHSE


scanwithQR-reader

ElceeHollandandMarFlexhavealready

beenworkingtogetherformanyyears.

Inthebeginning,Elceeonlysuppliednuts

andbolts.Astimewentby,itadded

criticalcomponents,bearings,and

mouldings.‘Wehavebecomeaone-stop

shopforthesethreeproductgroups,’

explainedRoelfJonkers,CEOofElcee

Holland.AccordingtoMartinvandenOort,

PurchasingManageratMarFlex,thishas

simplifiedthelogisticalprocesses.

‘Thebearingsandthemouldingsare

tailor-madeproducts,whichwecouldn't

getanywhereelseevenifwewantedto,’

saidVantheOort.‘Elceehasinvestedin

specificexpertiseandtoolsinorderto

maketheseproducts.Sowehavea

strategicpartnershipwitheachother.’

Co-engineering

Thecollaborationismuchmorethana

normalclient-supplierrelationship.

ElceesupportsMarFlexwiththeengineer-

ingofproductsaswell.Theexperienced

(3D)engineersofElceecanperform“rapid

prototyping”,forexample,bycreatinga

plasticprototypefroma3D-drawing.They

werealsocloselyinvolvedinthedevelop-

mentofthenewoffshorepumpin2012.

Jonkers:‘MarFlexhasexcellentengineers,

whoalsoconsidertheproductionaspects

ofthedesignstheycreate.It'snogood

havingagreatdesignifyoucan’tputit

intoproduction.Forthenewpump,we

studiedtheproductionfeasibilityofthe

designtogether.Thismeantwequickly

foundthebestsolutionandmanagedto

keeptheengineeringcostsundercontrol.’

Suppliernetwork

Elceealreadyhas20yearsofexperience

workingwithsuppliersinChina,where

someofthemouldingsaremade.Elceeset

upasalesofficetenyearsago,andthenin

2006itestablishedawholly-owned

subsidiaryinChina.RoelfJonkersgoes

therealmosteverymonth.Inthebegin-

ning,hetravelledaroundChinatryingto

findsuitablesuppliers.Jonkers:‘Youcan’t

dothatkindofthingviatheinternet,

becauseanybodycanlookgoodonthe

internet.Youonlyfindoutifacompany

canreallydeliverthequalityitpromisesif

youactuallygothereandtakealookfor

yourself.Wehavebuiltupanetworkof

qualitypartnersinChina,andwehave

beendoingbusinesswiththemformany

years.Ourqualitydepartmentin

Dordrechtisequippedtothesamelevelas

thefoundry,sowecanchecktomakesure

themouldingswehavemadeinChina

satisfythesetspecifications.Qualityis

avaluablecommodity.’

Asatechnicalimporter,ElceeHolland

suppliesproductstoclientsin

industry,construction,andutilities.

Thecompanydevelopsclose

relationshipswithitspartners.

Elceeisnotjustatradingoutletfor

products,italsodevelopsproducts

in-houseandsupportsclientswith

installation,advice,maintenance,

andlogistics.Around130employees

workattheheadofficeinDordrecht,

andithasaround20employeesat

itsbranchinChina.Theinspectors

ofthisbranchcarryoutthequality

controlonlocationbeforethe

productsareshippedtoEuropeor

elsewhere.

Asasupplierofattachmentfittings,bearings,andmouldings,ElceeHolland

makesanimportantcontributiontothequalityoftheMarFlexpumps.

Thecompanyhasdevelopedinrecentyearsfromasupplierintoaco-maker,

takingonashareoftheproductanddesignresponsibility.


Left: Martin van den Oort, Purchasing Manager

Right: Roelf Jonkers, CEO

ElceeHolland:

“Qualityasco-production”

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Afterthedifficultyearof2011,MarFlexsawitsfinancialsituationimproveonce

morein2012.Thiswastheresultoftherecoveryinmarketdemand.

Wemanagedtowinnewordersoncemore

in2012.Thepricesfortheconstructionof

newshipswerelow,whichiswhya

numberofshippingcompaniesdecidedit

wasagoodtimetoupgradetheirfleet.

MarFlexbenefitedfromthis.Inadditionto

newbuildconstruction,thegrowthinthe

serviceactivitiesin2012alsoexceeded

expectations.Thisincludedseveral

sizeabledockings.

Asaconsequenceofthesedevelopments,

wewereabletosurpassourprojections

forturnoverandrevenues.Insteadofthe

projectedEUR32million,ourturnoverwas

actuallyEUR36million.Anumberoflarge

ordersfromRussia,Brazil,andthe

FarEastthatwereplacedin2011also

contributedtothisresult.

Ourliquiditypositionhasimproved

stronglyduetothegrowthintheorder

portfolioandtheoperatingresults

achieved.Thechangesinthefieldofcash

managementmadeinpreviousyearshave

alsohadapositiveimpact.Ourliquidity

positionisexpectedtostaymoreorless

thesameduring2013.

In2012,weinvestedasubstantialpartof

ourturnoverinthedevelopmentofanew

offshorepump.Wewillbecontinuingthis

in2013.Furthermore,wealsoexpectthat

theNQZRsystem,inwhichwehave

investedagreatdealinrecentyears,will

starttoyieldpositivereturnsfrom2013

onwards.

AmajorpriorityfortheFinance&Control

departmentin2012wastoincreasethe

efficiencyandthequalityoftheservice

delivery.Inthatcontext,wemadea

criticalreviewofthecurrentassignment

oftaskswithinthedepartment,and

assessedthisonthebasisofcompe-

tenciesandskills.Wehavemadeour

proceduresmoreefficientinallareas.

Oneexampleofapositivedevelopment

istheproductionofreportsontime.

WiththeintroductionoftheGloviaERP

systemforprojectadministration,alot

ofmanualworkhasbeeneliminated,

savingbothtimeandmoney.Wewillbe

continuingwiththisimprovementprocess

in2013aswell.

Qualityimprovements

Aspartners,MarFlexandElceeare

continuallylookingforwaystofurther

improvethequalityoftheirproducts

andservices.Jonkers:‘Theadvance

specificationswedrawupatMarFlexare

alsobeingdescribedmoreprecisely.

Thisalsoimprovesthequalityofour

work.’VandenOort:‘Weregularlymeet

witheachothertodiscusspotentialareas

forimprovement.Thefocusiscurrentlyon

reducingleadtimes.’Jonkers:‘Most

customerswanttoordertheirsupplies

today,andhavethemdeliveredtomorrow.

Thereisusuallynotaproblemwith

nutsandboltsandbearings,butwith

mouldingsittakestimetocarryoutthe

physicalproductionandarrangethe

transportation.Wehavemadegood

agreementswithourownsuppliersto

eliminateasmuch“deadtime”aspossible

fromtheprocess.’Forthefuture,MarFlex

andElceewillbeexploringthepossibility

ofmouldingevenmorepumpcompo-

nents.Jonkers:‘Inrecentyears,wehave

switchedtomouldingsinsteadofwelding

constructionforanumberofpartsfor

MarFlex.Akeyfactorinthisisalwaysthe

reductionofthetotalcostofownership.

Lookingahead,wewillcontinuework

togethertoseeifwecanfindwaysto

makeproductimprovements.MarFlex

isnotonlyoneofourbiggestclients,

butalsoanimportantpartner.Wewant

toguaranteethecontinuityofthe

collaboration,andwherepossibleto

expandourstrategiccollaborationeven

further.’

Developmentsinfiguresand

ourapproachtohumancapital

ElceeHolland:“Qualityasco-production”


Arnold Schram

Financial Controller


On1January2012,therewere110.4FTEs

withintheMarFlexgroup.Duringtheyear,

9.4FTEsjoinedthecompanyand3.4FTEs

left.Fouremployeesleftthecompany

becausetheirannualcontractwasnot

renewed.Thishappenedinconjunction

witharedistributionoftasksintheHRM,

Finance&Control,andICTdepartments.

ThenumberofstaffintheR&Dand

Engineeringdepartmentwasincreased

inconnectionwithourinvestmentsinthe

offshoremarket.Thedevelopmentofnew

pumpsforthismarketmeantweneeded

torecruitthenecessaryexpertiseand

capacity.Thevacanciesweresoonfilled,

andwemadeaconsciousdecisiontotake

onstartersincertainpositions,whowe

willtrainanddevelopin-house.

TheHumanResourcesdepartment

implementedanewHRMsoftware

applicationforsalaryadministrationin

2012.Wealsostartedwiththeintroduc-

tionofajobevaluationsystem.Onthe

basisofinterviewswiththemanagement,

andinconsultationwiththeemployees,

jobprofileshavebeendrawnupand

graded.Inconsultationwiththeworks

councilandtradeunionsthesewillthen

belinkedtosalaryscales.Thisprocess

willbecompletedinthefirstquarter

of2013.

Thedownwardtrendinsickness

absenteeismoverthepastfewyears

continuedin2012aswell.Long-term

sicknessabsenteeisminparticularwas

down.TogetherwiththeHealthand

SafetyService,alotofefforthasbeen

putintoreducingsicknessabsenteeism

inrecentyears.Thefocusisnotonlyon

resolvingabsenteeism,butalsoon

preventingit.Inparticular,investment

hastakenplacetoimprovethequalityof

theproductionworkplaces(weldingshop).

Ashortinformationalfilmwasusedto

informtheemployeesinthesedepart-

mentsaboutthebestpostureforwork.

Thepreventionofsicknessabsenteeism

willcontinuetobeanareaofattentionin

thecomingyears.Forthewelfareofour

employees,theworkplacesmustnotonly

beLEANbutalsodesignedfromahealth

andsafetyviewpoint.

Greet Jongeneel

Human Recources Manager

SnijdersElektrotechnieksawastrong

growthinturnoverduring2012,whilethe

numberofstaffremainedvirtuallythe

same.Throughtheoptimisationandauto-

mationofprocesses,workisnowbeing

carriedoutmoreefficiently.Permanent

attentiontothewelfareofouremployees

moreoverresultedinalowabsenteeism

rate.

For2013,weexpecttoseeafurther

growthinturnover.Thenumberofstaff

willbeincreasedtoprovidethenecessary

capacityforthisgrowth.Furthermore,we

willinvestinknowledgedevelopmentand

acquisition:ourserviceengineersand

programmerswillbegiventheopportu-

nitytoextendtheirknowledgeand

competenciesviatechnicalcoursesand

trainingprograms.

TheFinancedepartmentmadethe

availabilityofoperatingcapitalamajor

priorityin2012.Withprofessional

accountsreceivableadministrationand

thecompletionofprojectswithintheset

budgets,wewereabletoend2012withan

improvedcashflowposition.Inageneral

sense,ourprocessesmettherequired

standards,aswasconfirmedbyour

accountantduringtheannualinterim

audit.

In2013,wewillcompletetheintegration

betweenthefinancialadministrationand

theprojectadministration.Thiswill

accelerateandsimplifytheproductionof

financialreportsandenhancethelevelof

financialcontrol.





Wendy Bart

Financial Manager

34 GlobalPumpInvestment2012 GlobalPumpInvestment2012 35

Working capital 2008 - 2012 ( x E 1.000 )

Year 2008 2009 2010 2011 2012

1.4001.2001.000

800600400200

0-200-400-600-800

Working capital 2008 - 2012 ( x E 1.000 )

Year 2008 2009 2010 2011 2012

1.600

1.400

1.200

1.000

800

600

400

200

0

Turnover 2008 - 2012 ( x E 1.000 )

Year 2008 2009 2010 2011 2012

Turnover Result after taxation in %

70.000

60.000

50.000

40.000

30.000

20.000

10.000

0

4,0

3,5

3,0

2,5

2,0

1,5

1,0

0,5

0,0

%

Turnover 2008 - 2012 ( x E 1.000 )

Year 2008 2009 2010 2011 2012

Turnover Result after taxation in %

9.000

8.000

7.000

6.000

5.000

4.000

3.000

2.000

1.000

0

7,06,05,04,03,02,01,00,0-1,0-2,0

-3,0

%

Shareholders’ equity ( x E 1.000 ) and ROE 2008 - 2012

Year 2008 2009 2010 2011 2012

Shareholders’ equity ROE

6.000

5.000

4.000

3.000

2.000

1.000

0

45,0

40,0

35,0

30,0

25,0

20,0

15,0

10,0

5,0

0

%

Shareholders’ equity ( x E 1.000 ) and ROE 2008 - 2012

Year 2008 2009 2010 2011 2012

Shareholders’ equity ROE

1.400

1.200

1.000

800

600

400

200

0

60,0

50,0

40,0

30,0

20,0

10,0

0

%

EBIT/EBITDA 2008 - 2012 ( x E 1.000 )

Year 2008 2009 2010 2011 2012

EBIT EBITDA EBITDA in % of turnover

4.500

4.000

3.500

3.000

2.500

2.000

1.500

1.000

500

0

8,0

7,0

6,0

5,0

4,0

3,0

2,0

1,0

0,0

%

EBIT/EBITDA 2008 - 2012 ( x E 1.000 )

Year 2008 2009 2010 2011 2012

EBIT EBITDA EBITDA in % of turnover

800700600500400300200100

0-100-200

10,0

8,0

6,0

4,0

2,0

0,0

-2,0

-4,0

%

FTE employed and absenteeism (%) 2008 - 2012

Year 2008 2009 2010 2011 2012

FTE employed Absenteeism

180

160

140

120

100

80

60

40

20

0

8,0

7,0

6,0

5,0

4,0

3,0

2,0

1,0

0,0

%

FTE employed and absenteeism (%) 2008 - 2012

Year 2008 2009 2010 2011 2012

FTE employed Absenteeism

60

50

40

30

20

10

0

5,0

4,5

4,0

3,5

3,0

2,5

2,0

1,5

1,0

0,5

0,0

%

FiguresSnijdersElektrotechniek


FiguresMarFlex


GlobalPumpInvestment2012 39Global PumpInvestment


75%100% 25%

Global PumpInvestment B.V.

Taiko KikaiInd. Co. Ltd.

MarFlex GuangzhouRep. Office

MarFlex AsiaPTE Ltd.

MarFlexEast B.V.

MarFlex MoscowBranch Office

MarFlexServices B.V.

MarFlexEngineering B.V.

MarFlexConstruction B.V.

MarFlexEurope B.V.

MarFlexMachining B.V.

MarFlex ServiçosMarítimos Ltda.

MarFlexWest B.V.

MarFlexHolding B.V.

Snijders Elekrotechniek B.V.

GlobalPumpInvestment(GPI)isaninvest-

mentcompany,participatinginorganisa-

tionswiththeirownstrongproductand/

orservice,thatoperateoraimtooperate

inanichemarket.GPIhasdevelopedinto

aninvestmentcompanywithahighly

internationalcharacter,withaninterestin

themarineandindustryorientedmarket

sectors.Organisationsthataremembers

oftheGPIgrouparepowerfulpartnersfor

oneanotherasaresultoftheexchangeof

expertise.

ThecompaniesinGPIincludeMarFlex

andSnijdersElektrotechniek.MarFlex

develops,manufacturesandmaintains

electric-driveDeepwellpumpsystemsand

hydraulicportablepumpsystemsforthe

marineandoffshoresectors,andisthe

marketleader.Snijdersdesigns,manu-

facturesandmaintainsturnkeyelectrical

controlsystemsforthemarineandindus-

trialsectors.

GPIwishestobeknownasaninvestorin

sustainableinnovationofproductsand

services.Inordertoachievethis,the

organisationswithinGPIofferintelligent,

efficientandexcellentproductsandser-

vices,conformingtothehigheststandards

intheareaofethicalconduct,safetyand

environmentalmanagement.Inaddition,

GPImakesacquisitionsandotherinvest-

ments,independentlyortogetherwith

otherpartners.


ProfileGPIand

organisationaldiagram




ColofonPublication:Global Pump Investment–Ring117,3247BN Dirksland–TheNetherlands–Tel:+31(0)186890211–Fax:+31(0)186890219

Mail:[email protected]–Website:www.globalpumpinvestment.com–Design:B.V.Cambrouse,Schiedam–Text:SarahdePreter,Rotterdam

Photography:FotografieVanLeeuwen,Zuidland–Printing:B.V.DrukkerijDeEendracht,Schiedam


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MarFlex Headquarters

Louis Pasteurstraat 12 – 3261 LZ Oud-Beijerland

The Netherlands

Tel. +31 (0)186 89 02 00

Fax +31 (0)186 89 02 99

E-mail info@marfl ex.com

Website www.marfl ex.com

MarFlex Asia Pte. Ltd.

No. 50 Raffl es Place – Level 37, Singapore Land Tower

Singapore 048623

Tel. +65 6861 5553

Fax +65 6861 4198

E-mail asia@marfl ex.com

MarFlex Moscow Branch Offi ce

Balakirevskiy Lane 19 – Building 1

Business Centre, Offi ce 221 – 105082 Moscow

Russia

Tel. +7 495 730 8015

Fax +7 495 730 8014

MarFlex Guangzhou Rep. Offi ce

Suite 1101 – Fuying International Building

No. 166 Changgang Zhong Road – 510250 Guangzhou

China

Tel. +86 (0)20 8434 8918

Fax +86 (0)20 8434 8928

MarFlex Serviços Marítimos Ltda.

Avenida Almirante Barroso – 52/7th fl oor - Centro

Rio de Janeiro RJ

Brazil

Tel. +55 (0)21 3526 3008

Fax +55 (0)21 2220 4234

Snijders Elektrotechniek BV

Alexander Bellstraat 2-4 – 3261 LX Oud-Beijerland

The Netherlands

Tel. +31 (0)186 65 95 95

Fax +31 (0)186 65 43 55

E-mail: [email protected]

Website www.snijders-et.nl



Global Pump Investment

Ring 117 – 3247 BN Dirksland

The Netherlands

Tel. +31 (0)186 89 02 11

Fax +31 (0)186 89 02 19

E-mail [email protected]

Website www.globalpumpinvestment.com

annual report 2012 - global pump investment€¦ · global pump investment 2012 1 in this annual...

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