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Anuj Porwal

Address: B-8, New Ashok Nagar, New Delhi

E-Mail:-anujporwal700@gmail.com Mob. No:- 8510913894

CAREER OBJECTIVE:

To succeed in an environment of growth and excellence and earn a job which provides me job

Satisfaction and self development and help me achieve personal as well as organization goals.

WORK EXPERIENCE:

Innovative IT Solution Tech Pvt Ltd is leading Services Provider. Company Provide AMC Services to theGovernment and Others IT/Non IT Companies

Designation: IT Service Desk

Duration: 5th

Sep 2012 to Till Date

Client: Bill Desk India Pvt Ltd

Responsibility:

As a Service Desk Manage 275+ Desktop, Laptop & Printer related Hardware and Softwareissue with Different Vendors product like HP, Dell and Compaq.

Customer complaints by logging Call via Phone & Mails with assigned Priorities andFollowed end to end process to close the Call.

Answering phone calls, recording incidents, providing resolution, escalating if necessary andclosing request per the established SLA.

All mails to be read thoroughly and replied to all the concerned in case of escalation. Obtain necessary information from users to adequately describe the request or problem

reported and put it into the tracking tool. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue

encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot

the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Shift report, Daily call report, Monthly call report Interacting with the Top label management for the critical issues encountered. MS Outlook, Outlook Express Configuration, Backup and Restore Process. Remote Management through Team Viewer,VNC, Remote Desktop ,& Net meeting to

solve Windows and Software issue Installation,

EDUCATIONAL QUALIFICATION:

Course University/Board Year of Passing Percentage(%)

B-TechE.C.E UPTU 2012 69.24 %

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TECHNICAL SKILLS

Knowledge of Desktop/Network Hardware Components Installation, Up gradation andTroubleshooting.

Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop. Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA

and Win7 Etc.)

Fault finding & trouble shooting of Monitor, SMPS, and Mother Board. Installation of Various Software, Application and Utilities. Cabling & Crimping for Systems, Hubs, Switche & Routers.

STRENGHTS:

Positive attitude towards life & work. Ambitious to achieve more. Strong interpersonal skills. Dedicated towards the achievement of organizational goals in time. Hard work & honesty is my strength.

PERSONAL PROFILE:

Fathers Name : Mr.Ashok Porwal

Date of Birth : 21st July 1991

Marital Status : Single

Language Known : English & Hindi

DECLARATION:

I do hereby confirm that the information given in this resume is true and correct to the best of my

knowledge. In case any error or omission is found at later date, I shall be liable for the consequences

including termination.

Place:

Date: (Anuj Porwal)

10+2 C.B.S.E 2008 66.6%

10th C.B.S.E 2005 50%