“everything we do before a pandemic...ibm talent & transformation / 2020 ibm corporation week...
TRANSCRIPT
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3IBM & State Farm Confidential
“Everything we do before a pandemic will seem alarmist. Everything we do
after a pandemic will seem inadequate. This is the dilemma we face, but it
should not stop us from doing what we can to prepare.”
— Michael O. Leavitt, former Secretary of the US Department of Health and Human Services
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A new era of business reinvention is dawning
E X P E R I E N C ED I S R U P T I O N
T A L E N TD I S R U P T I O N
B U S I N E S SD I S R U P T I O N
Reinvent around speed and agility
Reinvent around skills and learning
Reinvent around personalization and
automation
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Trends we are seeing from our clients
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7Expectations of Leadership are shifting
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8The cultural shift is accelerating
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IBM’s approach focuses on five(5) key areas
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2 September 2019 / © 2019 IBM Corporation 22
Business Interlock Workforce Communication
Turn up the transparency:
Signaling to employees the market demand of skills
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2 September 2019 / © 2019 IBM Corporation 23
Make it PersonalMake it personal:
Personalizing the learning experience
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Make it Personal
2 September 2019 / © 2019 IBM Corporation 24
Cognitive Career Coach
Make it personal:
Providing personalized career coaching
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Turn up the Transparency
Cognitive Compensation Advisor
Create and share profiles
Find Expertise
Explore, create and navigate careers
Create Communities
Create teams and projects
Make it transparent and personal:
Providing opportunities for impact through internal mobility
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Turn up the Transparency
Cognitive Compensation Advisor
Make it personal:
Aligning skills with compensation with skills
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IBM Talent & Transformation / 2020 IBM Corporation
Week 3 Week 6 Week 12 Week 16 +
Getting Started: Building the skills foundation for an inspired, productive workforce
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• Identify the current state of skilling and the future model required to support business success
• Develop skilling Implementation Roadmap• Determine success measurements
• Conduct virtual co-creation workshops and assess the current skill levels of the workforce to determine best approaches for rapid skilling
• Identify, co-design, and pilot priority skilling experiences • Identify cost saving opportunities through AI and automation
• Consider full user experience with cultural transformation implications • Leverage AI to inform personalized career and skill recommendations• Apply UX & Instructional Design to transform classroom training
• Scale pilot experience while continuing to roll out additional functionality• Deploy an integrated, flexible skilling ecosystem with a common user
experience that provides differentiated business and employee outcomes
ENGAGED employees are
+44%more productive than their peers
Employees that describe themselves as INSPIRED are
+125% more productive than their peers
Bain & Co
• Virtual Garage and Co-creation session for end-users
• Accelerate new skilling initiatives
• Build for inspiration, engagement and productivity, for the immediate and future needs of the workforce, no matter their role or location (virtual, onsite, or hybrid).
• Consider leading practices to leapfrog skilling outcomes
• Deploy user experience layer, then augment with AI skilling accelerators
1. Develop Skilling Model
3. Deploy an Enterprise Skilling Eco-system
2. Rapid Acceleration of Skilling …
…while Virtualizing Immersive Experiences
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IBM Confidential | © 2020 IBM Corporation
For more information, contact: Jeff Douglas([email protected])