“it is all aout onnetivity to our...
TRANSCRIPT
R E L I A B L E • A F F O R D A B L E • S U S T A I N A B L E
KEYNOTE ADDRESS
THE CONNECTED CONSUMER AND THE FUTURE OF THE GRID
“IT IS ALL ABOUT CONNECTIVITY TO OUR CUSTOMERS””
Jerry Sullivan
VP & CIO
OUC, The Reliable One
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R E L I A B L E • A F F O R D A B L E • S U S T A I N A B L E
Orlando Utilities Commission
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• OUC’s Vision is to be recognized as
the Best Utility in the Nation
• OUC is typically ranked at or near
2nd in the nation in electric reliability
with SAIDI under 40 minutes
• Public Power Utility of the Year in
2013 by the Solar Electric Power
Association (SEPA)
• CS Week and Electric Light & Power
Magazine Awarded OUC :
‒ In 2014, Best Smart Grid
Infrastructure in North America
‒ In 2015, Best Excellence in
Customer Innovation in North
America
OUC’s Headquarters, the FIRST Gold LEED Certified Building in Orlando
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R E L I A B L E • A F F O R D A B L E • S U S T A I N A B L E3
Putting the Customer First
“You’ve got to start with the Customer Experience and work back toward the technology – not the other way around.”
- Steve Jobs
What Our Customers Want:• Today’s customers use multiple devices to interact and they expect
brands to be everywhere
• Customers want the same services they
get from other providers like Airlines, Banks
Credit Cards Companies, Cable and Cell
Phone Companies
• Increased accessibility to lower cost
digital solutions
• Technology to monitor and reduce their
individual consumption
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Powering the Future
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Powering the Smart Grid
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Ad
van
ced
Ap
plic
atio
n In
terf
ace
En
terp
rise
Se
rvic
e B
us
OUC Interacts with Customers in Real Time
Meter Data Management (MDM)
AMI Smart Meters
Energy Usage
Powering Innovation
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Real-Time Customer Portals
Outage Management System (OMS)Payments
Customer Information System (CIS)
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HEMS
Geographical Information Systems (GIS)
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DG
EV’s
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MOBILE
RECHARGE
STATIONS
EV
CHARGING
STATIONS
SOLAR
PANELS
Powering Sustainability
R E L I A B L E • A F F O R D A B L E • S U S T A I N A B L E8
MOBILE
RECHARGE
STATIONS
EV
CHARGING
STATIONS
SOLAR
PANELS
Powering Sustainability
LEGEND
Solar Panels
EV Charging
Stations
Mobile Recharge
Stations
SunRail
Water Service
Territory
Electric Service
Territory
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Powering the Smart House
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Powering Connect Customer
98% of today’s
consumers use
Multiple Devices on
any given day
81% use
smartphones and TV
simultaneously
66% use laptops and
TV simultaneously
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Striving to Be the Best
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OUC Accomplishments
Best Customer Innovation
Best Smart Grid Infrastructure
Innovative Solar Programs
One the Top Ranked Reliability utilities in the
Nation
R E L I A B L E • A F F O R D A B L E • S U S T A I N A B L E13
Technology Roadmap
The chart below is one of many roadmap charts at OUC that describes the path forward.
The future must become a path of projects to create better connectivity and linkages to smart grid applications.
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IT Roadmap that moves the Enterprise forward
• The OUC “bulls-eye” chart to the left indicates the projects, by year, by IT department.
• The chart supports the business Vision – to “Be Recognized as the Best Utility of the Nation.”
Key focus areas:• Smart Grid• Customer Innovation• Reliability• Connectivity
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What it Takes to be the Best
New CIS &
MDM Integration
OMS/AMI
Integration
Proactive Alerts
IVR Upgrade
Single Sign-on
& Web Upgrade