“scalable & compliant mission-critical voice collaboration...

www.speakerbus.com

“Scalable & Compliant Mission-Critical Voice Collaboration Solution”

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“Enables multi-party collaboration with powerful call types and features.”

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iTurret iD808

Scalable & Compliant Mission-Critical Voice Collaboration Solution

Mission-critical

communications systems

are evolving to engage

with, and leverage the

evolution of unified

communications

and service oriented

architectures available

as commercial off-the-shelf entities. Speakerbus has

developed the iTurret and iSeries product family to

fulfil the requirements for decentralised solutions that

lower the total cost of ownership, interoperate with

best-of-breed vendor technologies and remain flexible,

while delivering high performance to the end user and

support organisation.

Available as a premises-based or hosted solution,

iTurret connects multiple parties with powerful

call types and features. The iTurret comes with a

comprehensive administrative tool set - iManager

Centralised Management System. End users may be

logically grouped by speciality or geography. You can

define and manage user and device preferences such as

personal directories, key page layouts, network policies,

recording polices and firmware updates. The iTurret

supports connectivity to unified communications

platforms, private circuits, radio, intercom and hoot

networks.

With a certified ecosystem of upstream and

downstream technology partner products, the iTurret is

extensible and flexible.

ContentsiTurret Overview ............................................................ 5

Functional Overview ....................................................... 7

Collaboration and Productivity Features...................... 9

The iTurret Hardware .................................................. 11

iTurret User Interface ................................................... 14

Centralised System Management (iCMS) ................... 17

iManager ARIA - Soft Client......................................... 18

Security Considerations ............................................... 20

Quality of Service Techniques ...................................... 20

Compliance .................................................................... 21

IT Unification ................................................................. 22

Accessories ..................................................................... 23

iD808 Deskstation Specifications ................................. 25

iE801 - 8 Speaker expansion module .......................... 26

iE816 - 16 Button expansion module .......................... 27

iManager ARIA - Soft Client......................................... 28

Version 9 - August 2019

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iTurret (iD808)

iTurret iD808Scalable & Compliant Mission-Critical Voice Collaboration Solution

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iTurret Overview Speakerbus’ iTurret technology creates a distributed solution by processing voice traffic and user input at the desk endpoint. The autonomy of the endpoint enables the iTurret to access multiple service types and support a variety of applications, with the added benefit of increased resilience.

By deploying a distributed, multi-vendor solution in the datacentre or cloud, customers can reduce cost, maximise availability and centralise support skills. The ability to remotely deploy the voice application resolves many challenges experienced when supporting regional offices, remote workers and operations in emerging markets. For large scale enterprise deployments, the iTurret meets the requirements for scalability, performance and compliance, while leveraging centralised assets such as the enterprise network, unified communications platforms and application server assets already in place.

Here are some of the attributes of the iTurret from a User, Business and Technical perspective:

User Attributes

• High capacity with 600 programmable keys

• “One Touch” operation offers ease of use and

operational flexibility

• Extension bridging to mobile devices

• Line sharing with back office and non iTurret

users

• 100 pages with page naming and shortcut to

page functions

• Line barge and ad-hoc conferencing

• Simple and intuitive menus

• Integrated intercom and hands free

speakerphone

• High definition voice quality

• Customisable soft key positions, colour styles,

alert tones and detail levels – per key

• User key moves, deletions and additions with

immediate effect

• Free seating with full profile retention

• Extensive directory support with synchronisation

to speed dial keys

• Flexible on board speaker channel configuration

• Extensive brokerage speaker functions

• Configurable ringing and held call queues

• Modular components - ‘add-ons’ Business Attributes

• Integrates with unified communications

platforms such as Avaya and Cisco

• Supports toll bypass and multi-site private

circuits

• Automated enterprise centralised management

• Automatic failover and multipoint resilience

• Detailed analytics and audit trail support

• Policy based user, network and service settings

• Provides on-line hot-hot business continuity

• Available as a managed service, premise-based or

hosted solution

• Multi-site deployments with central

management

• Selection of companion endpoints for enterprise

service coverage

• Minimal user support costs

Technical Attributes

• Standards based multi service endpoint

• Automated free seating with centralised profile

storage

• Background profile updates

• Centralised Management System portal

• Open voice recording and analytics API

• Reporting of call usage for billing purposes

• Uses SIP, XML, TFTP and other familiar

technologies

• Remote diagnostics for 2nd and 3rd line support

• Supports separate Quality of Service (QoS) for

media and call control

• Dual network connectivity

• Low heat output

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Solution ArchitectureSpeakerbus’ iTurret solution is built upon SIP open architecture by providing flexible IP communications, to interoperate with numerous devices and applications from an ecosystem of technology partners and Service Oriented Architecture (SOA) technologies. This simplifies the deployment of

mission-critical voice technologies, providing increased levels of automation and agility within the most demanding markets.

The iTurret solution typically comprises of the

following components:

Core components

• iTurret Dealerboard/Console

• iSeries Gateways

• Third Party Unified Communication Server

• iCentralised Management System (iCMS) Portal

• Endpoints

• IP Converged Networking Infrastructure

Optional components

• iManager Communication Server (iCS) for

Intercom

• Speakerbus iManager Call Detailed Service (iCDS)

interface for third party application

• Third Party Voice Recorder

• Third Party Call Logging and Billing application

• iG114 /iG214 Gateway for the connection of

analogue and digital audio systems or circuits

• iManager ARIA soft client

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Functional OverviewThe iTurret supports telephony, private lines, hoot ‘n’ holler and intercom functionality. 10 concurrent voice calls based on any combination are supported. For example, it is possible to have a telephony call on each of the two available handsets, and 8 hoot channels or private wires on the 8 speaker channels.

The iTurret incorporates 11-party client-side conference capability that does not rely on the unified communications servers’ conference resources or any kind of external resources, as audio mixing is conducted locally on the iTurret. Acoustic echo cancellation is also supported as standard on the iTurret.

Functionality sets at a glance

Voice • Telephony

• Private Lines (ARD, MRD)

• Hoot ‘n’ Holler

• Intercom

• Audio Broadcasts

• Virtual Private Wires

• Barge-In

• Common Lamping

• Privacy

• Privacy Hold

• Immediate Transfer

• Selectable Audio Source

• Auto Handset Mute

• Automatic Answer on Second Handset

• Intelligent Pagination

• Integrated Directory

• Corporate (15000)

• Personal (5000)

• ICM Group (2500)

• Call Register /History

• Float Keys

• Page Short Cuts

• 32 Alert Profiles

Platform Intercom• Incoming/Outgoing Point-to-Point Intercom

calls

• Group Calls

• Answerback Calls

• Hoot ‘n’ Holler and Intercom, Last Number,

Personal & Group Speed Redials

• Privacy

• Mute

• Talk Latch

Speakers• 8-24 Dynamic Speaker Channels

• 4 Pre-set Speaker Page Memories

• 32 Speaker-line Assignments

• Speaker Channel Auto Answer

• 4 Speaker Group Talks

• Speaker Channel Prioritisation

• Speaker Muting

• Speaker Latching

Standard Telephony• Transfer (attended/unattended)

• Hold

• Appearances

• Call

• Bridged

• Multiple

• Speed dials

• Auto

• Swap

• Hold

• Clear

• Hide

• Call Forwarding

• Busy

• No Answer

• Unconditional

• Call Register

• Caller ID

• Do not Disturb

• Dual-Tone Multi-Frequency Signalling

• Last Number Redial

iTurret iD808

Functionality sets at a glance

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iTurret iD808

Feature set at a glance

• Music On Hold

• Message Waiting Indication

• 11 Way Client Side Conference

• Volume

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Collaboration and Productivity FeaturesVoiceBarge-In – Independently conference into/join an existing busy line between two parties either between two iTurrets or between an iTurret and an associated unified communication endpoint (SIP or H323).

Common Lamping – Sharing the same line between multiple iTurrets, and associated unified communication endpoints. Common lamping shows the line state (idle, active, busy, hold) for any lines programmed to the iTurret and/or associated unified communication endpoint regardless of who has seized those lines.

Privacy – Allows the user to prevent others from barging in on a line.

Auto Handset Mute – Automatically enables mute on either handset; when having an active call on one handset and making or receiving a secondary call on the other handset.

Immediate Transfer - The immediate transfer feature allows the user to transfer a call to a specified number, configured against the key. If no call is active then the key is treated as a normal speed dial and will dial the configured number.

Automatic Answer on Second Handset – When enabled, if the selected handset is busy and the other handset is idle, an answered incoming call or an outgoing call attempt will automatically select the other handset.

Dynamic Keys - Dynamic keys visually alert the iTurret user of incoming calls, calls in a hold state and/or shared lines that are busy elsewhere. Each Dynamic Key has a relative priority, the higher priority Dynamic Keys show the longest ringing call and the longest held calls.

Alerts - Enables the iTurret user to quickly distinguish between a diverse range of inbound communications that can arise through a combination of private wires and telephony calls. The iTurret equips the user with an extensive array of alerting capabilities for use in making an immediate distinction between incoming calls.

A total of 32 alert profiles are available for the user to assign against different line appearances. Each alert profile can serve to characterise the ring-tone, display style, volume and priority for incoming telephony calls or ringing private wires.

Eleven-Way Client Side Conferencing – The ability to be joined to an existing call consisting of a maximum of 11 parties i.e one iTurret user and 10 other parties. Internal or External.

Speakers Speaker Paging - Supports up to 4 pre-set speaker page memories enabling a total of 96 different speaker-line assignments per iTurret and the iE801 expansion module. Each speaker can be independently configured to have speaker paging enabled or not. Speaker paging is accessed via the iTurret’s main menu. Reconnection of line assignments and associated lamping status are performed automatically when moving from one speaker page to another on both iTurret and iE801.

Speaker Channel Auto Answer - The auto speaker feature allows an incoming call to be auto answered on a speaker channel. This applies to both telephony and private lines calls.

Speaker Group Talk - These enable a specific combination of speaker channels, as defined by the user, to be grouped together under a single key press. The user can then talk on the selected speaker channels concurrently. There is also the ability to prevent barge-in to busy private lines by invoking the ‘Group Talk Barge’ function. You can also utilise Group Talk member muting, to selectively choose to broadcast/speak to only a subset of the speaker group talk members.

iTurret iD808

Collaboration and productivity features

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iTurret iD808Collaboration and productivity features

Up to 4 group talk keys can be configured per iTurret, they can be either paginating or non-paginating key types. They can be grouped together to enable the iTurret user to broadcast/speak to all configured speaker channels simultaneously, or they can be configured to operate independently.

If operating independently, their functionality will increase the total number of groups to 4. The associated appearance will also show the type of latching enabled for that particular group talk key. Multiple group talk keys can be operated simultaneously.

Speaker Channel Prioritisation - A system of assigning a priority to a speaker channel and automatic dipping or muting of the other channels is available to the iTurret user. Configuration of this is either via the embedded iTurret menu system or iCMS management application. Priority levels can be set between 1 (Highest) and 4 (Lowest) along with the audio dipping, which can be set as Off, ¼, ½, ¾ and Mute.

Standard telephonyAuto Swap – When seizing a held line directly from an active line, thus supports the ability to automatically place the active line on hold and seize the held line.

Auto Hold – Automatically place an active call on-hold by directly seizing another line.

Auto Clear - Automatically clear an active call by directly seizing another line.

Bridged Call Appearances – The same telephone extension can appear on multiple telephones either iTurret and/or associated IP-PBX endpoint. Users that have bridged call appearances on their telephones are able to receive and place calls using those call appearances.

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iTurret iD808

Flexible, modular design

The iTurret Hardware The iTurret provides a flexible approach to voice communications in a modular design. Its main module is the communication hub that is augmented with expansion units (side cars) for additional soft keys and speaker channels. The 8 modular permutations provides customers with a desktop that boosts productivity through the simplification of voice communications.

Dedicated Feature Keys - One touch access to common tasks including intercom, privacy, transfer, conference, redial, hold, clear and handsfree.

Maximum Flexibility - 24 bi-coloured Soft Keys with multiple programmable options, enabling users to make the best use of available keys, whilst maximising visual indication.

Simplified Navigation - 4-way navigation cluster with Enter and Exit keys maximises user choice and flexibility in navigation.

Speaker Functionality - Comprehensive suite of embedded speakers, expandable up to 24 channels*A standard iTurret has 8 embedded speaker channels with independent channel volume controls and a master volume control.

Range of Expansion Modules - Additional soft keys and speaker channels can be added through add on expansion modules:-

• iE801 - 8 Channel Speaker

• iE816 - 16 Button

Displays - Colour graphical personal/portable data assistant style displays provide crystal clear viewing and clarity no matter what angle or surrounding lighting conditions. A screen saver to extend the life of the screens and reduce power consumption during idle hours is included.

Architecture - Based on a reduced instruction set computer architecture with a Power PC processor, supported by dual digital signalling processing to optimise audio performance.

Network Connectivity - Dual network interface ports help reduce network interruptions. An integrated Ethernet switch enables a PC to be collocated with the iTurret enabling a single cable drop to reduce costs.

Choice of Interface Instruments - The iTurret supports a multitude of options as follows:-Dual Handset (with built-in volume control and push to talk/mute)

• Headset support with multiple headset

compatibility

• Gooseneck microphone

• Embedded hands free microphone (for

business phone hands-free operation)

iTurret - both wired and wireless headsets are available from leading manufacturers.

Power - The iTurret requires no centralised cabinets and is powered locally via an efficient 12 volt power supply. The iTurret has been designed to optimise energy consumption reducing heat dissipation to a minimum.

Adjustable Height - Integral adjustable feet allow the iTurret height to be adjusted from 25 to 60 degrees.

Lifter Leg Design - The iTurret incorporates a ‘lifter leg’ design so that it can rest above desktop keyboards conserving desktop real estate, whilst maintaining unobstructed access to iTurret controls.

* Assuming that 2x iE801 Speaker expansion modules are connected.

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iTurret iD808Flexible, modular design

Expansion Modules

iE801 - iTurret 8 channel speaker expansion module The iE801 offers integral speaker paging, facilitating up to 96* speaker channel assignments, spread across 4 pages of speaker channels. Multiple pre-set pages of speaker channels can be rapidly defined, programmed and automatically reconnected. The iE801 is ideally suited to global mission-critical environments.

Additional features provided by the iE801 include a variety of speaker muting functions, dedicated group talk keys, along with one touch answer and dial out from speaker channel keys. The iE801 also allows the user to assign channels to the left, right or both speakers. In trials, spatial differentiation has shown to help to identify different groups.

Modules are powered by the associated iD808 via a link cable, removing the need for additional power supplies. Speakerbus’ iTurret (iD808) can be upgraded in the field with additional expansion modules, which helps lower total cost of ownership.

• 8 Additional Speaker Channels

• 2 Expansion Modules per iTurret (iD808)

• 24 Active Speaker Channels per position*

• Integral Speaker Pagination

• 96 User Defined Speaker Channels per position*

• Dedicated Speaker Group Keys and Speaker

Muting Functions

• One Touch Answer and Dial Out from the

Speaker Channel Key

• Tap to Latch and Push to Talk Channel Key

Modes

• Left and Right Channel Speaker Mapping with

Spatial Differentiation

• Powered via the iTurret (iD808)

• Convenient Field Upgradable

Expansion module - iE801

* Assuming that 2 x iE801 Speaker expansion modules are connected.

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iTurret iD808Flexible approach to trading in a modular design

iE816 - iTurret 16 key expansion module The iE816 button expansion module provides extra buttons, soft keys and twin colour displays.

Additional features provided by the iE816 include a user customisable number of float, fixed, speed dial function and direct line access keys. Up to two iE816 expansion modules can be supported via a single iTurret (iD808). Speakerbus’ iTurret (iD808) can be upgraded in the field with additional expansion modules, which helps lower total cost of ownership.

• 16 Additional Soft Keys

• 2 Expansion Modules per iTurret (iD808)

• Direct and Private Wires (ARD/MRD) Support

• Support Hoot ‘n’ Holler

• Twin Colour Displays

• Intelligent Pagination

• 3 Dedicated Control Keys

• Powered by the iTurret (iD808)

• Convenient Field Upgrades

• Web Based Management Application

The flexible iTurret allows users to customise 8 modular permutations. The iTurret pictured below is built with an additional button module (iE816) and two 8 channel speaker expansion modules (iE801).

Expansion module - iE816

Fully expanded iTurret.

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iTurret iD808

Operational versatility

iTurret User Interface The iTurret user interface has been designed to convey a high degree of inherent familiarity to the user. Many of the best features utilised by leading cell phones have strongly influenced the iTurret user interface, in particular the operational aspects of the integral ergonomic navigation keys.

The diagram below shows the user interface and their associated commands:

Individual Rotary Volume Controls

Soft KeysHandset 1Soft Key

Handset 2Soft Key

Voice MessageWaiting Indicator

Hands Free MicrophoneIndicator

Gooseneck Mic Indicators

Navigation Keys

Speaker

Master RotaryVolume Control

Fixed FunctionKeys

Clear KeyHandset 1

Hold KeyHandset 1

IntercomKey

Soft Keys

Soft keys

Hands Free Speaker Key

Hold KeyHandset 2

Clear KeyHandset 2Page Key

iTurret system interface layout

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iTurret iD808Operational versatility

An ergonomic set of navigation keys are used to efficiently navigate through the embedded menu system page, through key pages and to initiate telephone calls. The user interface has been explicitly designed as an outer ‘skin’ to ensure maximum flexibility with respect to future programmability of keys. The iTurret user interface is comprised of the following attributes:

• Rapid graphical and audible responses to user

input and device activity

• Flexible design and architecture that facilitates

future alteration to graphical elements

• Stylistic appeal - the user interface supports

stylised graphics, fonts and icons

• Textual elements - textual areas support text

wrapping, font size changes and options

• Style-based visual architecture

• Programmable according to defined templates

• Programmable Paginating Keys (100 pages)

• Programmable Non-Paginating Keys

• Feature and menu shortcuts

iTurret hold and clear keys

iTurret channel volume keys

iTurret soft keys

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The iTurret makes highly effective use of colour displays to ensure that the user’s attention is quickly directed to events or changes in state. Special attention is given to the use of graphics, fonts and text within the displays. Each display is partitioned into distinct ‘fingers’. Each display finger is then associated with a specific soft-key.

An individual display finger is sub-divided into areas that are reserved for use with graphical icons and text. Graphical icons are used to convey the type of soft-key (e.g. speed dial, line appearance). A selection of 16 colours is available for use in distinguishing between key types. Some sample colours have been highlighted in the following screen display.

During periods of call activity, two smaller icons are then used to convey state information on the handset finger. The first icon provides information that is relevant to the audio device. The second icon conveys information that characterises the current call state. This information might indicate whether a handset is idle, or whether a call is connecting etc. Each display finger can be configured to display either a single or a double line of text.

Language Localisation: The iTurret product is designed for localisation across all major geographical regions of the globe. Support for Unicode UTF-8 encoding is included within the user interface design.

iTurret screen display

iTurret finger display

We work with real users to develop flexible user interfaces for our customers, knowing that everyone has slightly different requirements.

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Centralised System Management (iCMS)The Speakerbus iCMS is a sophisticated management portal that is tightly integrated with your collaborative communication assets. Speakerbus’ iCMS management suite simplifies the process of configuring and deploying global collaborative assets, whilst providing the business with efficient time critical management and comprehensive monitoring.

iCMS has been designed with security and compliance in mind with role based access levels controlled through a designated security administrator. Access to specific management functions, services and groups can be strictly controlled and aligned to customers’ privacy and confidentially requirements, through authentication and security role mapping embedded in the iCMS database.

iCMS is built on foundation technologies from Microsoft. The database is built upon on a centralised database structure, utilising either Microsoft SQL 2005 or 2008 R2.

The iCMS database can be installed on the clients’ own server. It can support SQL farms or clusters, high availability server deployments, single box solutions and servers running in the cloud.

Administrators can define database maintenance plans, shielding them from the complexity of SQL. Profiles are maintained per user and are stored in the database, retaining user preferences and device specific information. When updates are made to the profile from either the iCS endpoint or through iCMS, appropriate checks are then conducted to reconcile the changes avoiding any conflicting updates to ensure data integrity.

The iCMS browser interface is certified for Internet Explorer (I.E.) and

Mozilla Firefox, and has been tailored to be agnostic delivering a slick workflow management process, whether this be a specific function or an enterprise configuration. The browser interface is non-flash based, removing the need for unsecure plug-ins, whilst enabling simultaneous access for multiple geographically located administrators.

Embedded tools have been developed within iCMS to lessen the need for a ‘hands-on’ administrative approach, allowing system administrators to focus on more challenging tasks. ‘Live’ updates ensure automatic synchronisation between iCS endpoints and iCMS is maintained, whilst preventing service interruption during operational hours. Each individual endpoint device is able to auto announce itself to iCMS.

If a profile is already preconfigured within the iCMS database, the device profile will be automatically configured, including ongoing directory synchronisation to device keys, again reducing the administration overhead.

The telephone directory can be synchronised directly into the iCMS and then onto the iTurret and automatic updates can be scheduled.

In addition, upgrade patches can be applied incrementally across the enterprise, ensuring risk management is contained.

iCMS interface screenshot

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In terms of maintenance, the iCMS provides administrators with the ability to carry out and schedule backups, retention and maintenance.

Centralised real-time and historical monitoring of collaborative assets across deployments provides a consolidated approach to proactive administration. Various status management alarms provide administrators with visual indication of potential issues. Historical reports provide analysis of assets and the associated infrastructure, to facilitate streamlining, monitoring and troubleshooting.

iManager ARIA - Soft ClientIn response to the rising demand for cloud based technologies, the ARIA virtual endpoint enables greater workforce mobility and enhanced disaster recovery, with a reduced total cost of ownership.

iManager ARIA is a virtual endpoint, providing the same global hoot, advanced telephony and private line capabilities enjoyed by iTurret dealerboard clients worldwide today. Trader voice capabilities are accessible from the browser, removing the need to install any software

Powered by HTML5 technology, the ARIA user experience adapts to desktop and mobile device environments, providing unrivaled versatility.

Clear & user friendlyARIA provides 2 virtual handsets and support for up to 24 virtual speaker channels.

Just login and go! - Fast access to a rich array of trader voice functionality. Enterprise login supports free seating and hot desking.

Clutter free trading screen - Screen space can be optimised with ARIA’s ‘pop out’ or ‘hide’ capabilities.

Scale with no compromise to clarity - Regardless of the device being used, the window size and shape can be modified as desired.

ARIA - Network architecture diagram

ARIA - Web browser Interface

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Contact management

• Dial anywhere or search for any contact or line

in one place

• Search through multiple directories at once for convenience

• Organise & assign contacts to speed dials

• Apply different styles to facilitate visual

recognition of the contacts

• Apply icons to a counterparty call or device type

• Synchronise directories saving considerable time

& cost

Call management

• Assign a call onto a handset or speaker quickly

for efficient call handling

• View just the relevant controls associated with

the call for ease of operation

• Use privacy features to prevent call intrusion

• Prioritise inbound, held & shared line calls

• Use ‘barge in’ for instant conferencing

collaboration

• Hide or unhide ringing, held, busy or elsewhere

calls as desired

• Be alerted to priority calls or identify clients or

counterparties

• Access trading lines without button clutter from

the directory

Audio management

• Apply fast & precise individual channel volume

controls

• View real time speech & audio activity indicators

• Instantly mute microphone across all channels

with one touch

ARIA user interface

Fast and clear access to speaker channels and audio controls

Collapsible direct dial pad

Instant access speed dial keys

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Security Considerations Provisions have been made within the iTurret design and its companion management portal to include advanced security features as dictated by customers and market expectations.

• User Authentication: The iTurret natively

supports two levels of access authentication

in the form of user and administrator levels. In

addition to normal user access, an administrative

level is provided in order to restrict access to

specific embedded menus on the iTurret that are

intended for configuration and support tasks.

Both access levels are password controlled and

are maintained as a function of the

iCMS management portal.

The iCMS incorporates Authentication,

Authorisation and Auditing techniques. By

integrating with Windows Authentication

policies, appropriate iTurret administrative roles

can be applied to selected authorised individuals

mitigating unauthorised access to iTurret

devices. An embedded audit log tracks actions

undertaken by authorised administrators, in case

of incidents of malpractice.

• Encryption: Password data is safeguarded

through the use of cryptographic hash functions

and encryption techniques. The iTurret is

equipped with the necessary hardware to

support Extensible Authentication Protocol to

support port-based authentication, Transport

Layer Security for the encryption of SIP

signalling and Secure Real-time Protocol for

media encryption in the future.

Quality of Service TechniquesThe iTurret is adaptive in nature, it will add delay when packets get delayed or dropped, seeking the best possible performance under prevailing network conditions. Most switching and routing devices currently in use will be ‘QoS’ capable.

However, the network design as a whole and the detailed configuration of the switches and routers work together to determine if the network will provide the service levels to make VoIP practical.

To compliment the iTurret’s adaptive nature the following QoS techniques are supported:

• Bandwidth optimisation techniques: Voice

Activity Detection

• Diffserv (RFC 2474) – Type of service field

configurable

• Choice of codec G.711, G.729a, G.722 and G.723

(6.3kbps & 5.3kbps)

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ComplianceCompliance is implemented via “active recording” on the iTurret, whereby its own premixed recording streams are sent direct to the recorder along with the associated call information.

Compliance Reporting: The iTurret call information is collated by the iManager Call Data Service (iCDS). This is a Microsoft® application that unifies all iTurret call information. It runs as a service to concentrate up to 16 CDR call information streams that can be shared out to multiple third-party applications via a standard IP socket interface. The iTurret call information stream is a standardised protocol and data schema that can be utilised by applications offered through certified specialist Speakerbus vendors.*

iTurret voice recording architecture

Compliance Recording: The recording of hoot ‘n’ holler, intercom, private wires and telephony traffic is facilitated with a dedicated RTP stream, or through a Speakerbus digital or analogue gateway to an approved voice recorder. Dual iCDS can be deployed for compliance resilience requirements. iTurret call traffic can also be monitored with a voice activated recording (VOX) feature of the recorder to minimise storage requirements.

Compliance Resilience: The iTurret communication hub has the ability to support either 1+1 (active/active) or N+1 (active/passive) compliance mechanisms. Up to 6 dedicated recording outputs in RTP form, can be defined to approved IP enabled recorders depending on compliance requirements.

If speaker expansion modules (iE801s) are deployed, an additional 4 dedicated RTP recording streams are available per module for compliance.

iTurret voice recording 1+1 (active/active) or N+1 (active/passive) compliance architecture

Each iTurret provides a stream of call and voice activity events to the iCDS application while providing a copy of the voice stream to the recorder. Voice streams can be minimised by mixing handset and speaker channels directly at the iTurret as a means to minimise traffic and recorder capacity requirements.

iTurret compliance recording detailed architecture

* Recommend list of integration partner is available at http://www.speakerbus.co.uk/index.php/partners

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IT UnificationThe iTurret is at the core of the voice collaboration process. Utilising open standards to provide interoperability with existing unified communication platforms, IP networks and data centres simplifies the deployment of iTurrets.

iTurret is built on a Linux operating system that inherently brings a more secure approach. Its SIP based architecture along with standards based networking techniques including DNS, IGMP, DHCP,TCP/IP, IPv4, SSH, HTTP, 802.1p/q and SNMP facilitate the iTurret’s agile deployment in today’s dynamic unified communications technology landscape.

Through the utilisation of SIP, the iTurret can function both in a single or multiple site environment. The endpoint uses standard Unicast G.711, G.722 and G.729 coded Real-Time-Protocol (RTP) streams for inter-site communication across the WAN.

Management of the iTurret is achieved through a centralised management system (iCMS), which is based on a standard Microsoft® Windows Server environment, with a database infrastructure founded on Microsoft® SQL, coupled with a web browser client interface.

The iManager portal provides a comprehensive set of policies that define various configuration parameters ranging from network configuration, recording setup and voice services parameter.

iTurret management is achieved through Speakerbus’ Centralised Management System - an intuitive web based administration portal.

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iTurret iD808

Optional Accessories

GN Netcom Headsets

• Requires Speakerbus headset cable adapter.

(RJ11 to RJ22 adaptor - SB. Part No.

10-04-087)

• http://www.jabra.com/headsets-and-speakerphones/

compatibilityguide

Headset accessories

• RJ11 to Plantronics headset cable, required for

SupraPlus. (Plantronics product code -

U10P-S Cable: 0.5 metres in length).

Plantronics Headsets



10-04-087)

• Requires RJ11 to Plantronics headset cable see

Headset accessories section

• Plantronics U10P-S cable is 0.5 metres in

length

• http://www.plantronics.com/uk/compatibility-guide/

Accessories

Sennheiser



10-04-087)

• http://en-uk.sennheiser.com/telephone-

headset-compatibility

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iTurret iD808Optional Accessories

MicrophoneClose Talking Microphone

• Flexible talking position

• Close talking microphone - removes external

noise from surrounding environment

IEC Power leadsAustralian European North America United Kingdom

Handset Ergonomically designed multi-function handset

SE HSET D-C

• Momentary latching key

• Latching key

• Rotary volume control

• Noise suppression system

HandsetWalker style momentary latching handset - SE HSETM

• Robust

• Momentary latching key

• Noise suppression system

25

iTurret iD808

Technical Specification

iD808 Deskstation SpecificationsChannel Capacity• 10 Simultaneous calls (Telephony, Private

Wires (ARD / MRD) and Hoot ‘n’ Holler) • 8 Speaker channels (All call types) • 11 Party conference (no additional

conference equipment required)

Call Types• Telephony • Intercom• Hoot ‘n’ Holler• Private Wires - ARD (Automatic Ring Down)

and MRD (Manual Ring Down)

User Features• Speakerbus iManager Appliances1

• Avaya Aura Session Manager intergration1

• Cisco Unifi ed Communications Manager1

• Integrated Intercom (Point 2 Point, Group Calls)

• Intelligent pagination• 100 pages, 64 entries per page• Max 600 confi gurable keys per iTurret• 29 dedicated fi xed function/hard keys • 24 soft keys (including up to 8 x Speaker

channels) • 8 independent channel volume controls;

1 per speaker channel• Master volume control• Support for barge-in and privacy on private

wires and telephony • Support for programmable paginating and

non paginating keys • Style based visual architecture• 32 Alert profi les• Multiple speaker muting options• Private directory with up to 1000 entries• Corporate directory with up to 15000

entries• Group directory with up to 2500 entries• LDAP integration with Active Directory • Line labelling up to 40 characters• Single and double line styling• 16 programmable colour styles • Inbound caller ID matching and display• Playback - speaker playback between 5-30

seconds of received audio2

Recording• 3 Confi gurable IP recording streams (per

iD808)• 3 Resiliency IP recording streams (per iD808)• Call Data Records (CDR) output (per iD808)3

Network• IP Addressing: dynamic or static• Other supported network protocols: Ethernet,

IPv4, DHCP, TCP/IP, DNS, 802.1p, 802.1q and SNMP

VoIP Media• SIP (using standards based RFC’s)• RTP supported codecs: G.711 PCM (3.4KHZ)

A-law/U-law, G.722 (48K), G.729 Annex A – CS-ACELP

• Voice on LAN: SbRTP4/DMVS5: 7KHZ enhanced voice bandwidth or 3KHZ low bandwidth

• Typical latency over LAN 6ms (using 1ms packet sizes)

• Voice WAN: Unicast network supporting TCP/UDP

• Max Packet Loss on the LAN 5%• Bandwidth optimisation techniques: VAD

(Voice Activity Detection)• Diffserv (RFC 2474) –Type of service fi eld

confi gurable

System Management• Web based centralised management

application• Embedded user confi gurable menus• SNMP status monitoring• Upgradeable operating fi rmware

Voice Characteristics• Voice Frequency Range 50Hz - 7KHZ • Microphone Sensitivity 63 ± or 3dB• Loudspeaker Output 2W RMS

Input and Output DevicesStandard • Built-in open microphone• Speaker with up to 8 mixed channelsOptional• Speakerbus pluggable gooseneck microphone

• Cardiod Microphone (52-09-022) 550mm, 8.5mm (21.6 x 0.33 in) Diameter

• Close Talking Noise Cancelling Microphone (52-09-021) 550mm, 8.5mm (21.6 x 0.33 in) Diameter

• Speakerbus noise cancelling handset(SE HSETD-C)

• Third party handset/wired or wireless headset Support6

Housing• Desktop mounted with adjustable height

from 25 - 60 degrees• ABS plastic

Dimensions• Width: 340mm• Height: 200mm• Depth: 50mm• Weight: 2kg

Power Requirements• Voltage 90 - 264VAC nominal• Frequency 47 - 63Hz AC• DC Output 12 v 2.5A (30w)

Interfaces• 2 Switched network interface 10/100Base-T

Ethernet auto sensing ports (RJ45 Sockets)• 2 Handset interface ports (RJ11 Sockets)• 8 Pin Mini Din Com Port (reserved for use

by Speakerbus)• 2.5mm DC outlet socket

Environmental• Operating temperature 0°C - 35°C (32°F -

95°F)• Relative humidity 10% - 90%, non

condensing• Restriction Of Hazardous Substances (ROHS)

directive compatible

1 Please contact Speakerbus for a comprehensive list of features 2 Playback duration confi gurable in iManager Centralised Management Server (iCMS)3 Requires iManager Call Detailed Service (iCDS)4 Speakerbus Real Time Protocol5 Dynamic Multicast Voice Services6 Certifi ed for use with selective Plantronics and GN Netcom headsets

Speakerbus reserves the right to change this document without notice. It provides outline specifi cation only and cannot be used as the basis of any contract.© Speakerbus Ltd 2015. Updated March 18. DS073UK/R17. www.speakerbus.com.For further information email: [email protected]: +44 (0)20 7398 6800

iD808 - iTurret Desk Station

26

iTurret iD808


iE801 - 8 Speaker expansion module

Speakerbus reserves the right to change this document without notice. It provides outline specifi cation only and cannot be used as the basis of any contract.© Speakerbus Ltd 2014. Updated April 14. DS078UK/R12. www.speakerbus.com.For further information email: [email protected]: +44 (0)20 7398 6800

User Features• 8 Speaker Channels• 96 User defi nable Speaker Channels per

Position • Integral Speaker Pagination, up to 4 pages• User Confi gurable Function keys• Up to 4 Dedicated Speaker Group Keys• Dial Out Directly from the Speaker Channel

key• One Touch Answer• Multiple Speaker Clearing Options• Tap to Latch and Push to Talk Channel key

modes• Multiple Speaker Muting Functions • Left and Right Channel Speaker Mapping

with Spatial Differentiation

Recording• 4 Confi gurable IP recording streams (per

iE801)• Redundant recording support• Call Data Records (CDR) output (per iE801)1

Network Requirements• Network 100 Base-Tx (full duplex) • IP Addressing: dynamic or static• DNS support: Microsoft® Domain Name

System• Voice LAN: Multicast network utilising IGMP

and supporting SbRTP• Voice WAN: Unicast network supporting

UDP• Other supported network protocols:

Ethernet, IPv4, DHCP, TCP/IP, 802.1p, 802.1q and SNMP

Interfaces• 2 x Switched Network Interface

10/100BASE-T Ethernet Auto Sensing Port (RJ45 Sockets)

• 2.5mm DC Outlet Socket

System Management• Web based Centralised Management• Embedded User Confi gurable Menus• Upgradeable Operating Firmware

General Characteristics• Desktop mounted with adjustable height

from 25 - 30 degrees• Housing: ABS plastic• Weight: 1kg

Audio Characteristics• Shielded with Double Magnets

Power Requirements

Environmental• Operating Temperature 0o C - 35o C (32°F -

95°F)• Relative Humidity 10% - 90%, non

condensing1 Requires iManager Call Detailed Service (iCDS)2 Passes power to the iTurret (iD808) via a dedicated power link cable

Keys/PagesiD808 Main

Module

iD808 with One iE801 Key

Module

iD808 with Two iE801 Key

Module

Number of Speaker Channels 8 16 24

BTU’s Per Hour Minimum Typical Maximum

Power Consumption Single iD808 32.6 37.2 57.4

Power Consumption iD808 with 1 x iE801

50.2 70.0 108.9


67.9 102.9 160.4

DimensionsHeight (mm)

Width (mm)

Depth (mm)

Weight

iD808 Desk Station 200 340 50 2,000g

iD808 + 1 x iE801 Expansion Module

200 505 50 3,000g

iD808 + 2 x iE801 Expansion Modules

200 670 50 4,000g

iTurret (iD808) with expansion module (iE801) attached

All quoted fi gures are accurate to a tolerance of +/- 10%

Power Minimum Typical Maximum

Power Consumption Single iD808 9.5W 10.9W 16.8W


14.7W 20.5W 31.9W


19.9W 30.1W 47.0W

iE801 iTurret 8 Speaker Expansion Module

27

iTurret iE816


Speakerbus reserves the right to change this document without notice. It provides outline specifi cation only and cannot be used as the basis of any contract.© Speakerbus Ltd 2014. Updated April 14. DS076UK/R11. www.speakerbus.com.For further information email: [email protected]: +44 (0)20 7398 6800

User Features• 16 Additional Soft Keys• Twin Displays• Intelligent Pagination with 100 Pages. 64

Entries Per Page• Max 600 confi gurable keys per iTurret• Support for Programmable Paginating and

Non Paginating Keys• Line Labelling up to 40 Characters• Single and Double Line Styling• 16 Programmable Colour Styles

Supported Key Types• Bridged Call Appearance• Call Appearance• Dynamic (Call Pipeline Keys)• Float Key• Hoot Line Appearance• Line Appearance• ARD Private Wire Appearance• MRD Private Wire Appearance• Speed Dials• Shortcut to Page• Shortcut to Menu• Virtual Private Wire (VPW)• General Purposes Soft Key• Paginating Soft Key

General Characteristics• Desktop mounted with adjustable height

from 25 - 30 degrees• Housing: ABS plastic• Weight: 1kg

Environmental• Operating temperature 0oC - 35°C (32°F -

95°F)• Relative humidity 10% - 90%, non

condensing• Restriction Of Hazardous Substances (ROHS)

directive compatible

Keys/PagesiD808 Main

Module

iD808 with One iE816

Key Module

iD808 with Two iE816

Key Module

Soft Keys 24 40 56

Key Pages 100 100 100

DimensionsHeight (mm)

Width (mm)

Depth (mm)

Weight

iD808 Desk Station 200 340 50 2,000g

iD808 + 1 x iE816 Expansion Module

200 465 50 3,000g

iD808 + 2 x iE816 Expansion Modules

200 590 50 4,000g

iTurret (iD808) with expansion module (iE816) attached

All quoted fi gures are accurate to a tolerance of +/- 10%

BTU’s Per Hour Minimum Typical Maximum

Power Consumption Single iD808 32.6 37.2 57.4


38.0 44.4 66.4


43.4 51.6 75.4

Power Minimum Typical Maximum

Power Consumption Single iD808 9.5W 10.9W 16.8W


11.1W 13.0W 19.5W


12.7W 15.1W 22.1W

iE816 iTurret 16 Button Expansion ModuleiE816 - 16 Button expansion module

28

iManager ARIA


iManager ARIA - Soft Client

Speakerbus reserves the right to change this document without notice. It provides outline specifi cation only and cannot be used as the basis of any contract. Page 1 of 2© Speakerbus Ltd 2016. Updated February 19 DS102INT_EN/R7. www.speakerbus.com.For further information email: [email protected]: +44 (0)20 7398 6800

End User Features• Call Types:

• Telephony• Intercom• Group Calls• Hoot ‘n’ Holler• Private Wires - ARD (Automatic Ring

Down) and MRD (Manual Ring Down)• Browser based HTML5 compliant application

featuring iSeries SLATEUX interface• Supports multiple audio devices• One click show/hide individual panels• Dock/undock individual panels• Seated user and device status information• Advanced logging• Incoming call notifi cation• Persistent user preferences between iD808

and web browser interface• Browser closure notifi cation• Customisable user interface• Corporate or personal telephony directory

access• Dial pad for telephony calls• Combined corporate/personal/voice service

search• Choice of host device:

• Remote use of iD808 Trading Turret or• iManager Deskstation Unifi ed Communi-

cations Virtual Endpoint (iDUCX)

Handset• Two virtual handsets• Visible indication of selected handset• Latched microphone muting• Individual volume controls• Visible call status for all call types• Connect an audio feed, hoot or ringdown

from a list of available voice services• Audio and microphone activity indicators• Make a telephony call from the corporate

or user’s personal directory• Make a telephony or virtual private wires

(VPW) call from a speed dial• Place a telephony or virtual private wires

(VPW) call on hold• Make a telephony or virtual private wires

(VPW) call private• Seize a line to a handset by manually

entering a dial number• Dial a number from the keyboard or virtual

dial pad• Auto select idle handset on answering a call• Dedicated clear keys• Transfer telephony call

• MRD signal key• Signal DTMF tones on an active telephony

call• Handset keys dimmed whilst connecting

Speaker• Upto 24 virtual speakers• Individual speaker latched muting and

volume controls• Call status indication:

• Busy elsewhere• Private• Connecting• Busy idle• Conference

• Audio and microphone activity Indicators• Remove appearance• VPW/telephony/intercom/group call audio

feed:• Listen/talk• Move to selected handset

• Connect an ARD• Line seizure onto selected handset to make

telephony call• Answer alerting (ringing) call• Barge into busy elsewhere call• Clear calls• Talk ready indication• Group talk functionality• One click global mute/unmute microphone

for all speakers• Page selection indicator• Show/hide all speaker channels

Audio• Single confi gurable microphone input

• Single audio output

Call Log• View placed, recieved and/or missed calls• Filtering of placed, received and/or missed

calls• Simple or detailed call log view• Delete individual or all log entries

Call Activity• Dynamically populated view of call and

audio feed activity• Answer alerting (ringing) call on handset• Barge into busy elsewhere call on handset• Take call off hold and put on handset

Key Pages• View pre-defi ned or combination of line/

speed dial/VPW/voice services keys• Key page selection to choose a different set

of keys• View keys confi gured to appear persistently

irrelevant of key page selection (fi xed keys)• Seize telephony line associated with a

telephony key onto the selected handset• Use a speed dial to make a telephony call

on the selected handset• Visible indication of which audio device an

appearance is associated with (if any)• Connect an audio feed, hoot or ringdown

from a key onto the selected handset• Visible call status for all call types on a key

page key which have a relevant telephony appearance, VPW appearance or voice service appearance associated with them

Click - Virtual Trader Voice Endpoint

ARIA’s SLATEUX web user interface: Speakerbus’ universal user experience

29

iManager ARIA


Speakerbus reserves the right to change this document without notice. It provides outline specifi cation only and cannot be used as the basis of any contract. Page 2 of 2© Speakerbus Ltd 2016. Updated December 18 DS102INT_EN/R6. www.speakerbus.com.For further information email: [email protected]: +44 (0)20 7398 6800

Click - Virtual Trader Voice Endpoint

• Use a VPW “speed dial” to make a VPW call on the selected handset

• Immediate call transfer using dedicated speed dial keys

• Answer an alerting (ringing) call on a handset using associated appearance key

• Barge into a busy elsewhere call on a handset using associated appearance key

• Take call off hold and put on handset using the associated appearance key

Interactive Indicators• Temporary alert muting• Call forwarding (always, no answer and on

busy)• Do not disturb• Missed calls• Voice mail• Session controller status

Security and Conformance• Encrypted logon via iCMS’ own embedded

secure logon• Compliance - maintains existing Voice

Recording activity using Speakerbus recording and analytics interface

Prerequisites• Session controller, either:

• iTurret (iD808) per user1 or• iManager Device Unifi ed Communica-

tion Session controllers (iDUCX)• iManager Communications Server (iCS)2

• iManager Centralised Management Server (iCMS)3

• iG330/334 Media Gateway - for private wires

• Client browser4

Client Browser Requirements • WebRTC and JavaScript™ enabled browser3

• Minimum screen resolution of 1376x768 (1920x1080 is highly recommended)

• Speaker/Microphone or Headset

iManager Web Server (iWS)Features• Enables deployment of ARIA Web Interface

to web browsers via HTTPS

iManager Gateway Server (iGS) Features• Linux® based WebRTC (Web Real-Time

Communication)• Enables iD808 Trading Turret to be used

through the ARIA web interface• STUN and TURN support

iWS Minimum Requirements• Processor: Intel® Xeon® (E5520 8Mb Cache

2.26Ghz)• Minimum 2GB RAM• Minimum disk 100GB• SVGA 1024 x 768 display• Operating System:

• Microsoft® Windows Server® 2008 R264 bit Standard/Enterprise

• Microsoft® Windows Server® 2012 R264 bit Standard/Enterprise

• IIS Internet Information Services

iGS Minimum Requirements (for 350 connected users)• Processor: Intel® Xeon® (E5520 8Mb Cache

2.26Ghz)• Minimum 2GB RAM• Minimum disk 100GB• SVGA 1024 x 768 display• Operating System:

• Linux® CentOS®

• 100Mb Ethernet (1Gb is recommended)

iManager CloudBase (iCB)Features• Provides the services necessary for call

control and media handling required to host virtualised endpoints within ARIA.

• Consists of:• Server management• Media servers• iSeries Device Unifi ed Communication

Session Controllers (iDUCX)

iCB Minimum Requirements (for 10 concurrent ARIA sessions)5

• Processor: Intel® Xeon® (E5520 8Mb Cache 2.26Ghz)

• Minimum 4GB RAM• Minimum disk 100GB• SVGA 1024 x 768 display• Operating System:

• Linux® CentOS®

• 1Gb Ethernet

1. iD808 fi rmware v3.000.9+ required2. iCS software v2.4+ required3. iCMS software v3.400.8+ required4. Tested and supported on Windows® devices using GoogleChrome® v54 and Mozilla Firefox® v50® devices using Google Chrome® v54 and Mozilla Firefox® v505. Alternatively iD808 iTurrets can be used instead of CloudBase (iCB/iDUCX)

EuropeSpeakerbus Limited UK

Telephone: +44 (0)20 7398 6800E-mail: [email protected]

AmericasSpeakerbus, Inc.

Telephone: +1 646 289 4700E-mail: [email protected]

AsiaSpeakerbus Pte Limited

Telephone: +65 6222 4577E-mail: [email protected]

Let’s talk

For full listing details of our 12 regional offices please visit: www.speakerbus.com/regional-offices/

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