apa measurable outcomes in planning 2011 san jose
DESCRIPTION
One of three presentations at the 2011 National Planning Conference entitled Measurable Outcomes of Planning.TRANSCRIPT
Measurable Outcomes in Planning
Joseph HorwedelCity of San Jose
What is a good measure of planning?
What should we measure to show success?
Should we measure / report what we do not control?
How do we measure long term benefits?
What level should we measure planning?
- Neighborhood, City, County?
City of San Jose
Input Performance Targets• Miles of trails per capita• Books per person• Traffic LOS D• Acres parkland per 1,000 pop
Process Performance Targets• Called applicant with/in 3 days of
submittal• Draft Permit conditions to applicant
prior to hearing• Project comments provided within
target• Number of review cycles per project
Bringing Measurement to Planning: Dashboards in San Jose
1/3rd mile walking distance to park
Measuring accessibility of amenities to neighborhoods
Online Community Profile Tools
Measuring complete neighborhoods.
Envision 2040 Plan adding measures for access to:•Parks, trails, and open space •Neighborhood retail, fresh foods •Library and community center •Faith community and non profits•Quality schools•Public transit•Jobs location and type
Setting Achievable Service Targets
Don’t go looking for the perfectperformance measure. It doesn’texist. So, start with a good measureor two. Identify their flaws.Be alert for them. Can you livewith them? Make some
adjustments?Still, you’ll never eliminate all of the
flaws. Get over it.
Bob Behn, Kennedy School of Government
Measuring in a City of a Million PeopleWe need to decide what to measure
at what level:Citywide level• Jobs to employed residents
Community Level• Job type and housing• Community center and playing
fields
Neighborhood Level• Park / tot lots access • Fresh foods and local retail
San Jose Planning Areas -Community Level
At the Neighborhood Level
New tools to measure plans
Walkscore.com - San Jose
My neighborhood walkability
Just down the street ... a 91 score
What that 91 score looks like...
What it looks like to the public
Online Tools Home Buyers use
More Groups are Measuring Us
Reporting Progress
Assessing Your Progress
Are outputs or results achieving the desired outcome?
Assessing Your ProgressBe aware of distortions in your
progress• Targets can encourage perverse
behaviors• “Teaching to the Test”
What get measured gets donePeter DruckerUsing outputs to measure the
performance ofan agency or an individual can drive
public employeesto maximize the outputs while ignoring
the outcomes.
Evaluate the tool results also
Communicate the Progress!!• Talk with your
community about the results
• Publish quarterly and annual reports
• Make sure your elected officials know
• Find opportunities to celebrate
Measurable Outcomes in Planning
Joseph HorwedelCity of San Jose