apartment news - september 2013

By AMA

This summer, the City of Phoenix demonstrated their commitment to taking a more aggressive approach to dealing with slum properties. The City Council Housing, Planning, and Development subcommittee re-instated the slum-property designa-tion and the appeals panel that will strengthen the enforcement process on rental properties to protect rent-ers and neighborhoods.

Phoenix Councilmen Tom Simplot (District 4) and Daniel Valenzuela (District 5), worked with leadership and city staff to strengthen the en-forcement of these laws. As part of this initiative, they brought back the “slum property” designation and the appeals panel.

During the economic downturn, the City faced a number of budget cuts and the neighborhood services teams focused only on the most criti-cal situations. Recently, additional resources were allocated to allow the city offices to focus on repeat offend-ers, track their progress in making necessary updates and repairs, and file criminal charges when necessary by collaborating with the City Pros-ecutor’s Office.

The Neighborhood Services Department is able to issue slum property designations when code compliance staff identifies viola-tions of the Phoenix Neighborhood Preservation and/or a zoning ordi-nance. These violations may address the state of the property or they may

Slum Property Enforcement in Phoenix

Takes Focus and Collaboration By Elizabeth Beaulieu,

Nicolosi & Fitch and Stacy Weaver, MacGray Laundry ServicesCo-Chairs, Big Hearts for Little Hands (Tucson)

The AMe, Inc.-Tucson Big Hearts for Little Hands committee 2013 campaign to benefit Our Family Services-New Beginnings in Tucson has already proven to be a great suc-cess! The collaborative effort from so

many of the Tucson AMA members continues to prove that Tucson can really come together to make things happen.

Events like the AMA Family Night at the Tucson Padres (July 18, 2013) started as a “spur of the moment” plan to include in this year’s Tucson Big Hearts for Little Hands fund-raising efforts. Committee members were pleasantly surprised at what a

Padres Outing to Support Big Hearts for

Little Hands

By AMA and NAAEI

In June, during the National Apartment Association Education Institute (NAAEI) conference in San Diego, Pam Shelton, a principal of Allison-Shelton Real Estate Services and Robert Hicks, Chariman of the Board of the Arizona Multihousing Association (AMA), accepted the Anthony V. Pusateri Apartment Ca-reer Promotion Award on behalf of the AMA. The national award rec-ognizes an individual, a company or an association who has made the biggest impact creating awareness of careers in the apartment industry among high school and college stu-dents, military veterans and spouses or career changers through outreach activities. The Arizona Multihousing Association was awarded the Com-prehensive Apartment Career Pro-motion Award.

Shelton has served as the chair of the Education Committee for the

past few years. Under her devoted leadership, the AMA created a series of large scale community job fairs in Phoenix and in Tucson. In addition, she worked with AMA members and the staff to create the “Jump Start” program to educate potential em-ployees about the range of positions available in the apartment industry. For the first time, the NAA recog-nized the AMA and Shelton for a re-cord second consecutive year.

Working with local Arizona part-ners like Republic Media, Phoenix Channel 12, CareerBuilder.com and Apartments.com, Shelton was able to bring together high profile partners to spread the word about the job fairs to applicants. Attendees were able to interview with as many as 20 apart-ment management companies in one location during the job fairs. And for more serious job seekers, the AMA offers its “Jump Start”program in a

NAAEI Recognizes AMA and Pam Shelton with Second National Pusateri Award

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September 2013 • Vol. 50 No. 9

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The National Apartment Association 2013 honors Pam Shelton with a second consecutive Anthony V. Pusateri Award. Photo courtesy of NAA.

Bill Wollinger, NAAEI President; Pam Shelton, Allison-Shelton Real Estate and Chairman of the AMA Education Committee; Robert Hicks, Alliance Residential and President of the AMA Board of

Directors; and Maureen Lambe, NAAEI Executive Vice President.

Co-Chairs, Elizabeth Beaulieu (Nicolosi & Fitch) and Stacy Weaver (MacGray Laundry Services) hard at work at the AMe, Inc.-Big Hearts for Little Hands (BH4LH) table on the concourse at the

Padres game. Also pictured is Lauren Reece of The Woods (NFI). Committee members sold raffle tickets for several large prizes as well as BH4LH insulated cups, t-shirts and jewelry.

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By Robert Hicks, Alliance Residential

As the summer winds down, our AMA teams have been busy working on programs for the fall, and on initia-tives for Big Hearts for Little Hands. Tucson and Phoenix have hosted spe-cial events to bring together members to network and support families in need through these partnerships with local nonprofi t agencies. Our Family (formerly New Beginnings) in Tucson and UMOM in Phoenix receive thou-sands of dollars and in kind contribu-tions as a result of your generosity.

Part of the mission of AMA’s Big Hearts for Little Hands is support families in need with housing oppor-tunities. Both of these nonprofi ts help transition families into permanent housing following a diffi cult time in their lives. In addition to the housing efforts, we support reading programs through our work with Southwest Human Development and the Rais-ing a Reader campaigns held in our

apartment communities. Innovative programs like this, deployed in part-nership with great operators and as-sociate members, continue to make a major difference in our communities. I urge you to get your teams involved with these programs. They are a tes-tament to the impact that we have working together in our communi-ties.

Here at the AMA, we are also get-ting ready for the upcoming Perspec-tives and Projections conference that will be held at the Convention Center in late September. Business leaders and investors should take advantage of this half day program that brings together leading experts on the hous-ing market, capital markets and the regulatory environment. These folks are focused on the apartment indus-try only for this event, making this economic outlook of particular im-portance to our members.

Your senior leaders should under-stand the market pressures and the construction environment that will

make our market more competitive. The panel of East Valley Mayors – from Tempe, Chandler, Gilbert and Scottsdale – will give us some in-sights into what they see as the op-portunities for future development in their communities. The East Valley, one of the tightest rental markets in the region, is emerging as the hottest construction market for rentals. This panel will give our members insights into what city offi cials want to see in the future in their communities and what they believe the impact of addi-tional multifamily communities will be in their communities.

Elliott Pollack, Arizona’s most re-nowned economist, will offer his take on Arizona’s economic future and give particular attention to the apart-ment market and its future. His pre-sentation, always a highlight of this conference, will be during the lunch program. Be sure to get your tickets for this popular event soon! See you there. q

Apartment News • September 2013 1

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products

or services of any advertisers in the publication. � e articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated.

Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160,

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POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327.

Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson O� ce: Phone: 520-323-0643. FAX: 520-323-3399

David Adame, Tiempo, Inc.Vicki Allison, Allison-Shelton Real Estate Services

Jen Ambrosius, Apartment GuideChapin Bell, P.B. Bell Companies

Reid Butler, Butler Housing CompanyJohn Carlson, Mark-Taylor Residential

Mike Clow, Greystar Real Estate PartnersKeri Conyers, Alliance ResidentialLiz Culibrk, Fair� eld Residential

Amy Davidson, Cox CommunicationsKohl Eisenhour, Riverstone Residential

Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination

Matt Koglmeier, Koglmeier Law Group, PLCDavid Kotin, Kay-Kay-Realty

Lesa LaRocca, Riverstone ResidentialPam McCarthy, Simply Better Management

Omar Mireles, HSL Asset ManagementGreg Morehead, Fair� eld Residential

Melanie Morrison, MEB Management ServicesKim Pacheco, Scotia Group Management

Dale Phillips, Mark-Taylor ResidentialJim Pierson, Legacy Capital Advisors

Erica Reinke, Camden Property TrustJohn Rials, Greystar Real Estate PartnersMike Rochon, Distinctive Carpets, Inc.

Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services

Pamela Sullens, Silver Mountain Real Estate GroupIke Tippetts, Rainforest Plumbing & Air

Rondetta Troutman, Picerne Real Estate GroupDebbie Willis, P.B. Bell Companies

Lynn Zoroya, Redi Carpet

“� ank you Platinum Members” Adanac Enterprises Corp.

Apartment GuideApartments.com/Republic Media

Burns Pest EliminationCox Communication

Gorman Roofi ng Services, Inc.Koglmeier Law Group, PLCKowalski Construction, Inc.

Law Offi ces of Scott M. Clark, P.C.Rainforest Plumbing & Air

Redi-Carpet-ArizonaValley Protective Services, Inc.

CHAIR OF THE BOARD: Robert Hicks, Alliance Residential

CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc.

VICE CHAIR: Christine Shipley, Dunlap & Magee

Property Management

TREASURER: Chris Evans, HSL Asset Management

SECRETARY: Amy Smith, Bella Investment Group

IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters.

• Provides services, products, educational programs and net-working opportunities that enhance the general welfare and economic health of all our members.

• Cultivates opportunities for quality rental housing through-out Arizona.

Tom Simplot,President & CEO

[email protected]

James Tunnell,Vice President

[email protected] Line: 602-296-6212

Lucina Chavez,Community Relations Manager


Erika Kowalski,Operations Manager


Robert Schmitz,Education Manager


Amy HindenlangMembership Administrator

[email protected] Line: (602)296-6209

Michelle Rill, Events Manager


Desi BrinkmanOperations & Membership

[email protected]

Direct Line: 602-296-6203

Cassidy Campana,Communications Manager


Stephanie GarciaCommunity Relations

[email protected]


Todd Bradford,Manager of Membership

Bene� t [email protected]

Direct Line: 602-377-2553Katie Allare

Government A� [email protected]


Cathy A. Wagner,AMA Tucson – Director of

[email protected]

Direct Line: 520-323-0643 FREE ext 401

Joanna Grassinger,AMA Tucson – Marketing &

Member [email protected]


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ArizonA Multihousing AssociAtion

Padres ...continued from front page

huge success this event was for the Tucson BH4LH committee efforts with more than 800 tickets plus prod-ucts and raffl e ticket sales resulting in $6,552 in funds raised. Tucson AMA members, their families and friends and the Tucson community enjoyed a night at the ballpark and gave a little back to the community as well!

Another event held earlier this year, 1st Annual 5K Fun Run/Walk (March 23, 2013), netted almost $5,000 and will continue to be an annual event for the Tucson AMe, Inc. future cam-paigns. Both of these events helped inch the committee much closer to its goal of collecting $30,000 in 2013.

The AMe, Inc.-Tucson Big Hearts for Little Hands Closing Party, which will be held at The Hut in Tucson on Friday, November 22, 2013, is closing in fast and the committee is confi dent that it can reach the 2013 goal! During the next few months, onsite efforts from the 109 partici-pating AMA Tucson multi-housing communities will be critical to reach this goal. In the past, the committee’s fund raising success has relied heav-ily on proceeds from Yard Sales, Bake Sales, Community Events and other creative fund raising activities. The Tucson Big Hearts for Little Hands committee continues to rely on these

events to meet the lofty 2013 goal. Several properties have already

held events for BH4LH including Altamira (NFI); Carondelet (Scotia); Casa Bella (MEB); Coronado Villas (Prime); Desert Shadows (Scotia); Lantana (NFI); MEB Corporate Offi ce; NFI Corporate Offi ce; Pusch Ridge (NFI); Pueblo Villas (Weidner); Sand-stone Ridge (NFI); Somerset Place (NFI); Stonybrook (Scotia); Sundown Village (HSL); The Edison (Scotia); The Woods (NFI).

Due to all of the efforts of energetic and dedicated members, the AMe, Inc.- Tucson BH4LH committee’s 2013 deposits are currently estimated

to total more than $20,200! More than ever, the Tucson BH4LH committee wants to FINISH STRONG and looks forward to recognizing those proper-ties and companies who are work-ing diligently on events to help our cause. As Co-Chairs of the Tucson Big Hearts for Little Hands commit-tee, we want to take this opportunity to thank everyone for supporting all of these events and look forward to meeting our goal by the end of No-vember! q

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Interested in serving on the AMA Board of Directors?

Nominations are now open! The Leadership Development Committee

meets annually to nominate Regular members and up to seven Associate members for the

AMA Board. Please send your letter of interest no later than

September 27, 2013 to:

Leadership Development Committeec/o Tom Simplot, President/CEO

[email protected]

two day overview of what it takes to become a successful leasing con-sultant or apartment maintenance technician.

In her role as the Education Chair, Pam Shelton recruited leading indus-try experts to teach some of the best practices of the industry and answer questions about multifamily housing, including Jim Kowalski of Kowalski Construction, Mark Zinman of Wil-liams, Zinman and Parkham, PLC, Alison Bradley of Allison-Shelton Real Estate Services, Inc. and Adam Greco of Burns Pest Elimination.

Anthony V. Pusateri Apartment Career Promotion Award was in-stituted in 2011 and is annually be-

stowed on the association, company or individual who has made the greatest impact promoting apart-ment careers. This award was named in honor of the late Anthony V. Pusa-teri, CAPS, CPM, a past president of the National Apartment Association, a founder of NAAEI and member of the Institute of Real Estate Manage-ment Faculty. Pusateri had the vision that NAAEI would lead the apart-ment industry in the promotion of apartment careers and the creation of new pipelines of skilled talent and worked diligently to make it a real-ity. q

Pusateri ...continued from front page

be more serious offenses that create a danger to the health and safety of the residents of the property or to the greater public.

Years ago, the AMA supported the original legislation allowing mu-nicipalities to designate a residential rental property as “slum property.” In August 1999, the state enacted Arizona Revised Statute (ARS) §33-1901 to empower municipalities to designate residential rental property as “slum property” for a deteriorated property in a state of disrepair and a danger to the health or safety of the public.

This designation gave the munici-pality some leverage to enforce health and safety codes and protected resi-

dents and the larger neighborhood from owners and/or property man-agers who were not in compliance with the law.

The newly reinstated 12 member panel consists of professional real estate experts and local citizens who will convene when appeals are requested by owners whose rent-als have been designated as slum properties. The panel then reviews cases and evidence and makes their recommendation regarding the property’s status. Among those selected for the review panel are Jake Hinman of Capitol Consulting and Nedra Halley from Dunlap & Magee. q

www.facebook.com/AZMultihousingTwitter - @AZMultihousing

Slum ...continued from front page

Be sure to bring your team to this year’s exciting Perspectives and Pro-jections Conference. This premier real estate event focuses on the mul-tifamily industry and a look ahead at the market.

Michael Bidwill, President of the Arizona Cardinals, will open the morning as the keynote speaker fol-lowed by a panel of brokers and cap-ital market experts.

Grady Gammage, Jr. will moderate this panel as they look at the global capital markets and how economic drivers affect the real estate markets. Panelists will include: Tyler Ander-son, CBRE; Jack Hannum, Transwest-ern; John Cunningham, Jones, Lang & LaSalle; and Steve Gebing, Marcus & Millichap

During the “Hottest Markets in the Valley” panel, four East Valley mayors will discuss current apart-

ment projects under way. The flurry of new-construction activity repre-sents a complete turnaround from a year ago, when virtually no new apartments were being built. The vast majority of apartment building activity is happening inside Loop 101, and we will have the East Valley leadership to talk about it.

AMA President and Phoenix Councilman Tom Simplot will mod-erate the panel of mayors: Tempe Mayor Mark Mitchell; Gilbert Mayor John Lewis; , Chandler Mayor Jay Tibshraeny; and Scottsdale Mayor Jim Lane.

Renowned economist Elliott D. Pollack will be the luncheon speaker. His popular review of the local and state real estate market will offer key insights into the future of our mar-kets and employment trends. q

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By Ike Tippetts, Rainforest Plumbing & Air

you pay attention to business news, you’ll undoubtedly hear

about brands and branding on a regular basis – especially in regards to “build-ing a brand,” “the value of a brand,” or even “damage to a brand.” Usually, though, these kinds of ideas are being applied to a major corporation, so it might seem fair to assume that brand-ing is something that only the biggest organizations have to worry about.

The reality, however, is that every business and individual should be aware of what branding is, and how it works, because it can be such a power-ful concept.

Although there are a lot of different ways that branding is defi ned, it really comes down to this: a brand is just the sum of the way people feel about you and the impressions you make. It in-cludes your visual identity, with things like logos, color schemes, and market-ing messages. But at same time, it also encompasses your prices, the other businesses you work with, and even your reputation for customer care and service.

When you put all of these together, you have an idea of how people think about you, or at least how you’re try-ing to get them to think about you. That might be important to huge companies with massive advertising budgets, but it can be even more important to small businesses, or even individuals, who need to make an impression on the peo-ple around them in their local market or community.

To get a bit deeper into the reasons that branding matters, consider a few of the great things that happen when you have strong branding efforts in place:

Great brands tell a long story in a fraction of a second. Stop and think about your favorite businesses or prod-ucts, and then think about the logos or advertising jingles you associate with them. If you love something like Star-bucks, Cadbury’s Chocolate, or Coca-Cola (as many people do), then you already understand how just seeing the right graphic can make you hungry or thirsty, and create an instant uncon-scious impression in your mind. That’s the power of a strong brand.

People like to work with brands they know and trust. Lots of research has gone into the reasons why custom-ers prefer established brands, but the results basically come down to trust.

When the company has built a brand that becomes associated with a certain type of product or service, it’s easier for you to choose them because you know what to expect when you make that choice. In other words, people like to feel comfortable and unthreatened, and working with established brands allows them to do that.

Strong branding helps you gain recommendations. When someone is looking for a product or service rec-ommendation, they often turn to a friend, colleague, or family member fi rst. Branding heavily infl uences those recommendations, since a person is far more likely to recall a strong brand off the top of their head instead of a weaker one. That applies to big companies and products, of course, but also to the peo-ple in their lives – personal branding is incredibly important for referrals and other suggestions.

Branding helps your marketing, but it also does a lot more. Although a lot of the discussion about branding fo-cuses on marketing, and fi nding new customers, the reality is that a great brand helps you in a lot of different ways. For instance, your branding ef-forts could help you secure a new loan, create relationships with vendors, gen-erate interest from colleagues, or even

create employment and partnership opportunities for your team. Each of these is possible because good brand-ing builds trust and familiarity, which paves the way for stronger business re-lationships.

Whether you’re thinking about the apartment business, or even just your own personal career, paying atten-tion to your brand is a good idea. You might not have a huge, multi-million-dollar corporate budget to work with, but your credibility, your reputation, and the impressions you make on your customers and colleagues are every bit as important to your success as they would be to the biggest company. q

Ike Tippetts is the founder and CEO of Rainforest Plumbing & Air. You can fi nd this and other articles of business interest

at www.iketippetts,com.

If

What is Branding... and Why is it Important?

By Judy Lowe, Commissioner, Arizona Department of Real Estate

hank you to all who vol-untarily participated in the

Arizona Department of Real Estate (“ADRE”) Broker Audit Survey. The results will enhance the Department’s mission of protecting the Arizona public and ensuring exceptional cus-tomer service while identifying ways to support real estate professionals like you.

After several weeks, the Depart-ment has concluded its aggregation of the results from the voluntary sur-vey. As promised, no confi dential in-formation will be found on the results document. Nearly 5,300 Designated Brokers and Self Employed Brokers participated either through a link re-ceived via E-mail or by a hard copy mailing. This participation makes up about 73% of the DBs and SEs in Ari-zona. You can view the survey results at http://www.azre.gov/NewsAn-dAlerts/Documents/Voluntary_Bro-

ker_Audit_Survey_Results.pdf.I remained optimistic through-

out this exercise because I believed it would not only benefi t the De-partment in answering inquiries in areas that lacked direction, but also for you as a real estate professional to see the activity that is effecting your industry. The survey provided only a small snapshot, but hopefully it will be effective in leading a pro-ductive dialogue and collaborative effort that will ultimately lead to positive reforms. Unfortunately, the Department received some problem-atic responses and could not provide answers on some of the survey ques-tions, but overall I view this experi-ence as a great success.

Please take a few moments and view the survey results found here. The document is also made available on the Department’s homepage.

The real estate industry remains an essential element to the economic sta-bility of Arizona. Your commitment to excellence in the fi eld is recognized and appreciated. q



Voluntary Broker Audit Survey

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Complete survey results are available at:

www.azre.gov/NewsAndAlerts/Documents/Voluntary_Broker_ Audit_Survey_Results.pdf.



Top 10 Apartment Resident Customer Satisfaction Complaints

A leading marketing research fi rm exclusively serving the multifamily industry, J Turner Research, recently announced a ranking of the top 10 apartment resident complaints, as revealed in an analysis of 10,000 cus-tomer satisfaction surveys completed over the past two years at communi-ties nationwide.

According to the analysis, apart-ment residents are most likely to complain about rental rates more than any other issue. In fact, rent rates were more than twice as likely to be mentioned compared to concerns over pet waste, which perennially rank high in renter dissatisfaction. Additionally, rent prices were almost three times more likely to be high-lighted by disgruntled residents than noise, which did not even crack the top 10:

Top 10 Multifamily Apartment Resident Complaints: 1) Rental rates2) Poor grounds/common area up-

keep3) Disorganized staff/lack of commu-

nication with staff

4) Quality of response to maintenance requests

5) Overall customer service of man-agement staff

6) Quality of parking/parking avail-ability

7) Concerns over security/safety/ lighting

8) Lack of upgraded amenities

9) Pets not on leash/poor pet waste re-moval

10) General lack of preventative maintenance

Renter com-plaints regarding rates could signify a broader softening in rent fundamentals, which have enjoyed a relatively steady rebound since the beginning of U.S. economic recovery from the Great Recession. Following rental rates, residents are also most likely to be concerned with on-site customer service from both management and maintenance staffs, an issue mentioned in three of the top

fi ve complaints. “Apartment residents remain

concerned with a broad range of cus-tomer satisfaction issues but far and away the immediate opportunity to improve customer service and resi-dent satisfaction levels is by address-

ing dissatisfaction with onsite staff re-sponses to resident concerns,” said J Turner Research president Joseph Batdorf.” J Turner Research tracked more than 19 dif-ferent types of complaints as part of our examination of customer service surveys and the re-

sults were unequivocal: resident re-lations with apartment community staff are one of the key focus areas resulting in concerns that ultimately impact community reputation man-agement and online ratings and re-views.”

Another area where apartment owners and managers can likely

make an impact on customer satis-faction is by completing any deferred maintenance, appliance upgrades, or amenity and common-area improve-ments, particularly when it comes to how a community’s curb appeal ranks on online ratings and reviews.

“We’re certainly beginning to see an industry-wide pattern where communities with the highest levels of customer satisfaction also benefi t from the best online ratings and re-views,” said Batdorf. “As reputation management strategies in multifam-ily continue to evolve, ongoing mea-surement of customer satisfaction (and dissatisfaction) remains a critical tool for evaluating the effectiveness of initiatives designed to improve customer service.” q

About J Turner Research: J Turner Research specializes in devel-oping and executing innovative and af-fordable research services for multifamily owners/operators of both student and conventional apartment communities. For more information, or the latest re-search results, please call (281) 558-4840 ext. 300 or visit www.jturnerresearch.com.

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J Turner Research study reveals three out of top fi ve complaints directly related to customer service

“...Rent prices were almost three times

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Arizona’s two largest cities have won a legal battle against the State to retain control over how they conduct elections for mayor and city council. Phoenix and Tucson will not have to

comply with a state law taking effect in 2014 that will require local gov-ernments to move their candidate elections to even-numbered years to coincide with statewide contests for

president and governor.Each of the cities’ charters allow

them to set their own election cycles. One of the concerns of the two cities was that the consolidation of the elec-

tions could push city elections to the bottom of the ballot. Municipal elec-tions are critically important and this allows cities to direct the timing of their elections. q

Court Rules in Favor of Tucson and Phoenix on New Election Law

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Phoenix has been selected as the host city for the 2014 National Gov-ernment Affairs Roundtable. Next summer, government affairs profes-

sionals from around the country will convene to discuss issues affecting the multifamily housing industry, including legislative and regulatory

efforts at the local, state and national levels. The Arizona Multihousing Association will support the devel-opment of the programming for this

national conference. The National Apartment Association and National Multi Housing Council collaborate on the conference as well. q

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Top Seven Reasons to Use Rental Payment History Data

Experian® RentBureau®, the lead-ing provider of rental payment his-tory data to the multifamily industry, recently released the findings of an analysis examining the financial risk posed by residents and the most ef-fective screening metrics to employ to avoid lost revenue from risky resi-dents. The analysis, Risk versus re-ward: identifying the highest-quality resident using rental payment history, provides unique, industry-specific insights regarding the use of rental payment data in conjunction with credit scores in screening to produce a superior prediction of a resident’s propensity to default. The analysis also includes first-of-its-kind data re-garding late payments, nonsufficient funds (NSF), write-offs and rental collections.

Here’s a look at the top seven take-aways from the analysis that offer multifamily owners and property managers a look into the best appli-cations of resident payment history data:

1. Complement traditional credit scoring: The use of rental payment data in conjunction with credit scores in the screening process produces a superior prediction of

a resident’s propensity to default. To improve rent default rates and better assess an applicant’s risk, owners and property managers are best served by utilizing rental payment data along with credit scores. Renters with the highest credit scores show much lower rates of default. However, within that population, those with nega-tive rental history are more than four times as likely to default as those with positive rental history.

2. Realize better risk management: Renters, as measured by credit scores, are a higher-risk group than the U.S. population overall. Eighty-five percent of the renters in the sample set are in one of the three lowest VantageScore® credit ranges (501 to 799), compared with a national average of only 64 percent.

3. Gain insight into propensity to default: How an individual paid rent in the past is a good indica-tor of how he or she will pay rent in the future. Renters with one prior rental debt have a default rate nearly four times higher than

applicants with positive rental his-tory.

4. Avoid balances owed: Rental pay-ment history data allows for the identification of residents who re-peatedly move out of communities owing money. These individuals are nearly six times as likely to re-peat this behavior compared with a resident who has consistently paid rent on time.

5. Spot serial skippers: By identifying prospects with multiple negative prior rental payments, owners and property managers can avoid rent-ing to individuals who likely are serial skippers and have a 35 per-cent chance of defaulting again.

6. Minimize late and NSF payments: Default among residents who have a history of late or NSF payments escalates steadily as the number of late or NSF payments increases. Renters with three or more late or NSF payments have a default rate more than twice as high as renters with only two or fewer late or NSF payments.

7. Achieve higher occupancies: Aug-menting the lack of a credit score with rental history data can help owners and property managers improve occupancy while also managing risk. Unscoreable indi-viduals with positive rental history have lower overall default rates and could make strong renters for managers looking to increase oc-cupancy.

To learn more about how rental payment history can help your port-folio protect NOI, reduce skips and evictions, and identify the highest-quality residents, download a compli-mentary copy of Risk versus reward: identifying the highest-quality resi-dent using rental payment history, an analysis of the most effective screen-ing metrics to employ to avoid lost revenues from risky residents. q

VantageScore® is a registered trade-mark of VantageScore Solutions, LLC.

Apartment News • September 2013

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Just in time for budget season, NAA’s 2013 Survey of Operating In-come & Expenses is featured in the September 2013 issue of units Maga-zine. The article includes an executive summary of data and several national charts.

The survey itself, available for free to participating companies, includes detailed individual market data that

helps owners and management com-panies, as well as individual commu-nities, a chance to benchmark against their peers when preparing next year’s operating budgets. Please con-tact Valerie Sterns at [email protected] to order your survey, which costs $599 for members and $1,000 for non-members.

The survey features a total of 4,526 properties containing 1,138,056 units, which are represented in this year’s report. Data was reported for 4,117 market-rent properties containing 1,077,468 units and 49 subsidized properties containing 60,588 units. Data for the 2013 survey is based on fi scal year 2012.

The complete report (available Oct. 1 at www.naahq.org/13ies) contains detailed data summarized for six geo-graphic regions, and 91 metropoli-tan areas met the separate reporting criteria for market-rent properties. Sufficient numbers of subsidized properties were submitted for 14 met-ropolitan areas. q

September 2013 issue of Units Magazine Features NAA’s 2013 Survey of Operating Income & Expenses

Couldn’t attend the 2013 NAA Ed-ucation Conference & Exposition in San Diego, or missed a great session? Don’t despair—you still can enjoy the

best education sessions in the apart-ment industry, including video!

NAA’s Education Institute (NAAEI) is once again presenting its “Rewind”

program, offering 21 recorded video sessions and 20 PowerPoint-synced audio sessions from the 2013 NAA Education Conference—all for just

$299! Visit http://naa.directionsav.com to purchase your recorded edu-cation sessions today. q

Remember to ‘Rewind’ the 2013 NAA Education Conference & Exposition

Is a fear of change keeping you from joining the newest and most exclusive industry social network around?

You’re missing tons of valuable opportunities to network with like-

minded professionals and boost your career if you haven’t joined NAA Con-nect at www.naahq.org/connect.

Learn all about Connect, including different ways to make this members-

only tool work for you. If you need a little extra help, check out our series of short video tutorials at www.naahq.org/connect/video-tutorials to see how you can join a community, join a

conversation, start a new discussion or share a document.

Don’t delay, join NAA Connect today! q

Network Year-Round at NAA Connect

Join NAAEI, Apartment All Stars and Multifamily Insiders for Webinar Wednesdays, the largest premium webinar series in the industry to pro-vide state and local association mem-bers with access to industry thought leaders to discuss innovative ideas, best practices and emerging indus-

try trends. These webinars will give participants the tools they need to be-come industry superstars in their own right.

Visit www.naahq.org/learn/edu-cation/take-a-class-online/webinar-wednesdays for information and registration. q

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NAA and the National Multi Hous-ing Council’s new integrated com-munications campaign will launch a second wave of print and digital advertisements in Washington, D.C., political media in mid- to late-Sep-tember. Titled “Apartments. We Live Here,” the campaign’s goal is to foster a more favorable public policy envi-ronment at all levels of government.

In addition to the ads and a short video, the campaign includes an ex-perimental info-driven experience at www.WeAreApartments.org. The campaign highlights the 35 million apartment residents building their lives and the $1.1 trillion economic contribution the industry and its resi-dents add to the economy each year.

The print ads, state website buttons and other resources are available as a

member benefi t to NAA affi liated as-sociations and member companies for easy customization with your logos. To order the resource toolkit, please contact Carole Roper at [email protected].

NAA’s National Lease Program Clicks Reaches New Record High in July

NAA’s National Lease Program sold 6.43 million clicks in July—an all-time high for the program for a single month. More than 147 new communities joined the National Lease Program in June. The previous record was 6.059 million lease clicks sold June 2013. Lease inquiries should be directed to Gina Torretti at [email protected]. q

Second Wave of Industry-wide

PR Campaign Launches

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By SCF Arizona

ack and neck injuries can occur at any time and may

cause long-term pain if they go un-treated.

According to a recent ChiroCare – a chiropractic network – study, em-ployees often underestimate their back or neck injuries and do not seek medical treatment, which can lead to productivity losses and possible spi-nal damage.

The study found employees with back and neck pains often do not seek professional help, resulting in missed workdays. Despite their pain, 68 per-cent of survey participants decided not to seek treatment because they were concerned the cost of treatment would be too high.

However, by not seeking medical treatment, the study’s results showed workers were then twice as likely to miss work and three times more apt to make on-the-job mistakes, as nearly 20 percent of the survey par-

ticipants acknowledged their pain caused them to perform tasks incor-rectly.

The Bureau of Labor Statistics re-ported joint sprains and muscular strains and tears can cause back and neck injury. In 2011, 22 percent of spi-nal injuries resulted from overexer-tion in lifting or lowering.

According to the BLS, the aver-age recovery time for a back strain is seven days if the worker seeks treat-ment. However, the longer it takes for employees to seek medical care, the longer the healing process will be.

No matter the industry, all work-ers should learn and use proper tech-niques to protect their spinal cord and back and neck muscles. Brookhaven National Laboratory and the Arizona Chapter of the National Safety Coun-cil offer these tips for safe lifting prac-tices:

• Be aware of any potential tripping hazards in the area

• Keep the back straight, do not stoop forward

• Lift from the squat position, bend-ing at the knees and using leg mus-cles

• Carry the load close to the body, with elbows and arms tucked in

• Never twist from the waist when changing direction

• Keep feet planted and distribute weight evenly

• Lower the lifted object slowly using leg muscles

• Sales Manager

To fi nd out how your company can use SCF Arizona, call Todd Brad-ford at 602-296-6203, or e-mail him at [email protected]. q

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REGULAR MEMBERSagua FRia apaRtments19 N. 6th St.Avondale, AZ 85323Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 8Management Co.: Frank Leones/ Grayrock Invest-ments

alpine RidgeLeasing Offi ce901 S. O’Leary St.Flagstaff, AZ 86001Phone: (928) 779-5055Contact: Kari HenkeUnits: 194Management Co.: MEB Management Services

deseRt Hills220 S. 3rd Ave.Avondale, AZ 85323Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 16Management Co.: Frank Le-ones/ Grayrock Investments

eagle mountain aRizona 1, llc4122 W. Venus Way, Suite AChandler, AZ 85226Phone: (480) 753-1717Fax: (480) 753-1724Contact: Rosy Suleman

escondido apaRtments6235 N. 60th Ave.Glendale, AZ 85301Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 10Management Co.: Frank Leones/ Grayrock Investments

FaiRmont villa apaRtments3105-3127 E. Fairmont Ave.Phoenix, AZ 85016Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 24Management Co.: Frank Leones/ Grayrock Invest-ments

FRank leones/gRayRock investments14175 W. Indian School Rd.B4-457Goodyear, AZ 85395Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 2

geoRge caRRanza16660 N 174th Ave.Surprise, AZ 85388Phone: (310) 490-4371Contact: George CarranzaUnits: 3

glen vista apaRtments7150 N. 27th Ave.#12Phoenix, AZ 85051Phone: (623) 688-2620Fax: (602) 682-5288Contact: Steve MichaelUnits: 35Management Co.: Whole Liv-ing Waters, LLC

Huntington gaRdensLeasing Offi ce6542 N. 17th Ave.Phoenix, AZ 85015Phone: (480) 753-1717Fax: (480) 753-1724Contact: Rosy SulemanUnits: 16Management Co.: Eagle Mountain Arizona 1, LLC

indigoLeasing Offi ce16160 S. 50th StreetAhwatukee, AZ 85048Phone: (602) 522-1201Contact: Dawn GreenUnits: 108Management Co.: Greystar Real Estate Partners

Jay tRuman15121 E. Aspen Dr.Fountain Hills, AZ 85268Phone: (480) 836-8007Contact: Tangie TrumanUnits: 3IROC

kona FiRst Realty6501 E. Greenway ParkwaySuite 103-146Scottsdale, AZ 85254Phone: (602) 463-0758Contact: Mike Stohler

lee d. cRanmeR & elizaBetH cRanmeRBella Vista14000 N. 94th St. Unit 1210Scottsdale, AZ 85260Phone: (310) 477-9926Fax: (310) 479-1674Contact: Lee D. Cranmer, Jr.Units: 1IROC

lennaR multiFamily investoRs, llc25 Enterprise#305Aliso Viejo, CA 92656Phone: (480) 369-4655Contact: Jason Ottman

Revival on indian scHoolLeasing Offi ce930 W. Indian SchoolPhoenix, AZ 85013Phone: (602) 865-4413Fax: (602) 264-0820Contact: Laura ClementsUnits: 96Management Co.: P.B. Bell Companies - Phoenix

Running BRookLeasing Offi ce2615 E. Greenway Rd.Phoenix, AZ 85032Phone: (602) 463-0758Contact: Mike StohlerUnits: 28Management Co.: Kona First Realty

san Juan nine llc2029 Century Park E.Los Angeles, CA 90067Phone: (310) 480-6664Fax: (310) 277-6281Contact: Don R. CastlemanUnits: 8IROC

slavin Residential10940 S. Parker Road#524Parker, CO 80134Phone: (303) 660-9995Fax: (303) 660-9995Contact: Kris Vercauteren

waymaRk gaRdensLeasing Offi ce5325 West Butler DriveGlendale, AZ 85302Phone: (623) 931-7002Fax: (623) 931-0303Contact: Lisa SunderlinUnits: 150

wHole living wateRs, llc531 Main Street, #102El Segundo, CA 90245Phone: (602) 753-7276Fax: (602) 682-5288Contact: Steve Michael

ASSOCIATE MEMBERSBisHop secuRity, inc.2410 W. RuthrauffSuite 110-DTucson, AZ 85705Phone: (520) 797-9409Fax: (520) 544-2198Contact: Mark BishopBusiness codes: Security Guard Services

collections usa, inc.21640 N. 19th Ave., C-3Phoenix, AZ 85027Phone: (623) 581-2433Fax: (623) 581-2350Contact: Ed BramelBusiness codes: Collection Agencies

liFe paint company12927 Sunshine Ave.Sante Fe Springs, CA 90670Phone: (562) 944-6391Fax: (562) 946-5921Contact: Mason HarmsBusiness codes: Painting Services

nu systems contRact seRvices, inc.7763 W. LibbyGlendale, AZ 85308Phone: (602) 931-8900Fax: (602) 978-6084Contact: Phil LynnBusiness codes: Paint & Resurfacing

satisFacts ReseaRcH2360 W. Joppa Rd.Suite 322Lutherville, MD 21093Phone: (866) 655-1490Fax: (866) 655-1491Contact: Doug MillerBusiness codes: Marketing,Marketing, Research & Statistics,Reputation Management,Retention/Resident Services,Shopping Evaluations

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REGULAR MEMBERS2040 cactus RoadPHOENIX, AZ 850292040 W. Cactus Rd.Phoenix, AZ 85029Phone: (714) 846-5244Fax: (714) 846-7651Contact: Aileen NishisakaUnits: 48Management Co.: Thomas J. Geiger

casa Bonita (tucson)Leasing Offi ce1016 E. Milton Rd.Tucson, AZ 85706Phone: (520) 792-1448Fax: (520) 792-6664Contact: Tina MoyerUnits: 60Management Co.: ConAm Management Corporation

paula glessneR- vallee & micHael vallee18624 N. 95th St.Scottsdale, AZ 85255Phone: (425) 749-0001Contact: Michael ValleeUnits: 4IROC

ReFlections on poRtlandLeasing Offi ce345 N. 5th Ave.Phoenix, AZ 85003Phone: (602) 252-6620Fax: (602) 254-2243Contact: Veronica UribeUnits: 18Management Co.: Dunlap & Magee Property Management Inc.

skysong apaRtments scottsdaleLeasing Offi ce1301 N. Scottsdale Rd.Scottsdale, AZ 85257Phone: (480) 421-0121Fax: (480) 421-0122Contact: Kristie FousheeUnits: 325Management Co.: Lincoln Property Company

tHomas J. geigeR19226 Beckonridge Ln.Huntington Beach, CA 92648Phone: (562) 688-5062Fax: (714) 908-1919Contact: Aileen Nishisaka

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natuRal cHemistRy7186 W. Pontiac Dr.Glendale, AZ 85308Phone: (800) 753-1233Contact: Steve ArbBusiness codes: Swimming Pool Supplies & Chemicals

odoR-away.com428 E. Thunderbird, #247Phoenix, AZ 85022Phone: (520) 971-2166Fax: (520) 423-3172Contact: Craig BertenshawBusiness codes: Odor Elimi-nation

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wildcat FiRe pRotection2420 W. Ruthrauff Rd.Tucson, AZ 85705Phone: (623) 245-0636Fax: (602) 495-9291Contact: Todd SilvaBusiness codes: Fire Extin-guishers

ProVisionAl MEMBErsEditor’s note: All applicants who are applying

to be Regular or Associate members of the Arizona Multihousing Association must complete the ap-plication and pay applicable dues. � e applicant shall agree to abide by the provisions of the Ar-ticles of Incorporation, the Bylaws of the associa-tion, and by the Code of Conduct prescribed by the association.

� e applicant will then be classi� ed as a Provi-sional member. During this period, the Provisional member will have the rights and responsibilities of full membership.

Within 60 days of applying for membership, the names of the Provisional members will be pub-lished in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application.

If no negative comments are received from ex-isting members within 90 days of membership ap-plication, the Provisional member will be deemed automatically approved into membership.

If any negative comments are received, the Ethics Review Board must review the application

within 120 days from the receipt of the negative comment and recommend to the Board of Direc-tors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provi-sional member must be noti� ed and given the opportunity to request a hearing pursuant to the Bylaws.

If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge.

� e following Provisional members applied for a� liation in August 2013. Any AMA member in good standing can e-mail or send a letter com-menting on the acceptability of any or all appli-cants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. � e e-mail goes to [email protected]. � e mailing ad-dress is: Arizona Multihousing Association, Ethics Review Board, 818 North 1st Street, Suite L160, Phoenix, AZ 85004.


Join AMA on Facebook,

Twitter & LinkedIn


Association” • Twitter: “

AZMultihousing” • LinkedIn: “

Arizona Multihousing Association”

(Group search)


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For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045.

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By Joanna Grassinger, AMA

ucson’s Freaky Friday Reverse Trade Show brought AMA

members together for a role reversal that mirrored the famous fi lm. For an afternoon, associate members net-worked with management companies to learn more about their properties and their service needs. Hundreds of AMA members gathered into 57 ven-dor teams to visit with the 24 tables representing management companies in the ballroom of the Hilton.

Event emcee, Mike Rochon of Dis-tinctive Carpets, kept the afternoon

moving quickly as he gave instruc-tions on the “speed networking” set up. Despite his “tough-guy” cos-tume, Rochon served as comic relief throughout the trade show.

The management teams adopted the theme with great enthusiasm and creativity. With a little help from their friends at Valley Protective Services, the Scotia Group came prepared to serve dressed as guards in full uni-form. Prime Residential got freaky and their management team took home top honors for their freaktas-tic décor and theming. Visitors to their tables were welcomed with toys and colorful games while their team sported wild wigs.

The AMA’s trophy fi t the theme perfectly. Prime Residential was pre-sented with a pink bulldog trophy bearing a “Best in Show” ribbon.

The Reverse Trade Show creates a unique opportunity for associate members to meet property manage-ment companies and decision makers in a single afternoon. The organizing

committee, led by Mike Ruske of Prime Group and Michelle Winston of Apartment Finder, devised a simple system to ensure that regular mem-bers were able to meet with nearly every associate member over the course of the afternoon. The process was developed to be like a “speed

dating” event where participants could give their “elevator speech” and learn more about management companies’ priorities and needs.

The after-party brought together all of the participants for a causal gathering where members could con-tinue their conversations. This popu-lar close to the annual event featured an outstanding buffet for all of the guests.

Thanks to all of the event spon-sors and participants for making this year’s Reverse Trade Show a great success. q

The Reverse Trade Show Drives Business

T

Scotia Group impressed attendees with their smart Valley Protective Services’ uniforms. Distinctive Carpets’ Mike Rochon take a break with Chris Evans of HSL Properties.

V i s i t u s a t w w w . a z a m a . o r g



Reverse ...continued from page 14

Tucson AMA Thanks Reverse Trade Show

Sponsors:

GOLD SPONSORSFSI ConstructionATI Restoration

SILVER SPONSORSValley Protective Services

BRONZE SPONSORSApartmentFinderDistinctive Carpet

FergesonLease Hawk

Prime Group’s Winning Team

Relaxing at the after party with old and new friends.

MEB Management makes an impression.

Mike Ruchon, Distinctive Carpets, works the room as the emcee.

All smiles with the Republic Services team.



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4491 Apartment News - May 2010 issuesize: 4.875 x 3.625 Release: PDF emailed to Jennifer Duven

By AMA

rizona summer months can be particularly tough for Ari-

zona families with younger children. During the school year, many fami-lies take advantage of school break-fast and lunch programs that offer children stable meals. Once fed, these children are able to concentrate better in the classroom and get the nutrition they need to grow.

When the summer comes around and classes are out, some families struggle to feed their young ones nu-tritious meals every day. To address this serious issue, St. Mary’s Food Bank developed the Kids Café meal service program. For some of their clients, this may be the only meal of the day. The Summer Food Service Program (SFSP), funded through the U.S. Department of Agriculture and administered by the Arizona Depart-ment of Education, Kids Cafe contin-

ues its efforts to ensure that no child goes to bed hungry so they can live healthy and productive lives.

This summer, St. Mary’s part-nered with Dunlap and Magee, other apartment communities, community based health clinics and schools to offer locations where families could pick up their meals. The apartment communities offered a logical, acces-sible destination for the program and it’s an amenity for residents who take advantage of the program.

“We’re proud that Dunlap & Magee has joined St. Mary’s Food Bank’s Kids Cafe program to pro-vide children free, healthy meals this summer,” said Laura Brill, Director of Culinary and Nutrition Programs for St. Mary’s Food Bank. “One in four children in Arizona is at risk of going hungry tonight and relies on school lunches for their only meals. These are kids that should be growing, learning, and playing, not worrying about where they’re going to fi nd

their next meal. In this partnership with Dunlap & Magee, we are closer to achieving our vision that no child goes to bed hungry so they can live healthy and productive lives.”

The need for these meals, and pro-grams like this one, is on the rise, as evidenced by the staggering growth of the program. This summer, the program has reported a more than 22 percent increase in the number of meals served. But this growing pro-gram still isn’t meeting the needs of all students in Arizona. Only 13 per-cent of those children who qualify for free and reduced lunches receive summer meals.

1 of every 8 Summer meals served in Arizona in 2012 were from St. Mary’s Food Bank

** The Food Research and Action Cen-ter (FRAC) Summer Nutrition Status Report 2013. q

Kids Cafe® is St. Mary’s Food Bank’s meal-service program that provides Ari-zona children with what is often their only meal of the day. And when 1 in 4 of our kids is at risk of going hungry to-night, a nutritious meal served in a safe, accessible and nurturing environment is an investment into our kids and our com-munity.

St. Mary’s Food Bank Alliance, the world’s fi rst food bank, is a non-sectar-ian, nonprofi t organization that allevi-ates hunger by effi ciently gathering and distributing food to the hungry. Serving two-thirds of Arizona’s 15 counties, the organization is committed to volunteer-ism, building community relationships and improving the quality of life for Ari-zonans in need.

Dunlap & Magee Partners with St. Mary’s to Provide Summer Lunches

A

Enrollment Efforts 2 USDA webinars featuring sites

at family health centers 5 sites serving the American In-

dian community 7 sites in target area of Glendale

School District 15 sites at public health & family

health centers 16 sites with outside meal-service

options piloted by USDA for take-home model during heat advisories

25 sites at apartments & multi-housing properties

550 meals served daily at our larg-est site, Western Valley Elemen-tary School

$20,000 ConAgra Foods grant award for cooler growth

Arizona Findings 2012**

1 of 8 states with double digit participation growth in summer meals

1 of 26 states experiencing in-creases in participation

4th largest participation increase in the country

13 percent of children eligible for school lunch receive summer meals

22.7 percent increase in summer meals


FREE ESTIMATES

PROFESSIONAL PROMPT SERVICE

While demand for apartment homes remained strong, rising inter-est rates exerted negative pressure on the industry’s ability to secure debt financing according to the National Multi Housing Council’s (NMHC) July Quarterly Survey of Apartment Market Conditions. Only the Market Tightness Index (55) remained above the breakeven line of 50 this quarter. Sales Volume (46) and Equity Financ-ing (49) dipped, with Debt Financing dropping sharply to 20.

“Debt costs for apartment firms have been rising. In addition to the 90 basis point increase in interest rates from the April survey, spreads over Treasuries have also gone up, likely dampening transactions somewhat. Rates are still low by historical stan-dards, however, and at current lev-els should not put too big a crimp in apartment activity going forward,” said Mark Obrinsky, NMHC’s Senior Vice President for Research and Chief Economist. “Underlying demand trends remain strong, and we are ap-proaching the cusp of a meaningful increase in supply that will hopefully be enough to meet the current need for apartment homes.”

Key findings include:• Construction costs are rising na-

tionwide. More than two-thirds (68 percent) of respondents indi-cated that construction costs had increased by more than 5 percent since last year. Another 29 percent indicated construction costs had increased over a year ago, but by less than 5 percent. [Note: These figures exclude the 16 percent of respondents who answered “don’t know.”]

• Market Tightness Index edged up to 55 from 54. Just 14 percent noted looser conditions in the mar-kets they were familiar with. This represents the 13th time in the last 14 quarters in which the index was over 50.

• The Sales Volume Index dropped from 55 to 46. This was the second time in the last three quarters in which the Sales Volume Index was below 50, though just by a little. Over the last eight quarters, the index has averaged 52, suggesting a small pickup in volume over that time.

• The Equity Financing Index dropped 7 points to 49. This was the first sub-50 reading in the last four years. Forty-nine percent viewed equity financing as un-

changed. Twenty-one percent of respondents viewed equity financ-ing as more available while 22 per-cent viewed equity financing as less available.

• Debt Financing Index dropped sharply to 20 from 59. Two-thirds (67 percent) of respondents indi-cated that debt financing condi-tions had worsened since April, and 21 percent considered condi-tions unchanged. Only 8 percent of respondents thought debt financ-ing conditions had improved – the lowest figure since October 2008.

Full survey data are available at www.nmhc.org/goto/61291. q

About the survey: The July 2013 Quar-terly Survey of Apartment Market Condi-tions was conducted July 8-July 15, 2013; 70 CEOs and other senior executives of apartment-related firms nationwide re-sponded.

Based in Washington, D.C., NMHC is a national association representing the interests of the larger and most prominent apartment firms in the U.S. NMHC’s members are the principal officers of firms engaged in all aspects of the apartment industry, including owners, developers, managers and financiers. One-third of Americans rent their housing, and over 14 percent live in a rental apartment. For more information, contact NMHC at 202/974-2300, e-mail the Council at [email protected], or visit NMHC’s web site at www.nmhc.org.

Second Quarter Apartment Markets Mixed in Latest NMHC Survey


Specializing in Apartments and all other aspects of sweeping throughout Metro Phoenix, Casa Grande and Tucson.

Free Estimates602-415-1506 Phoenix520-293-0400 [email protected]

EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION

COMMITTEE MEETINGSSeptember 5FIVE STARTime: 10:00 a.m.Location: AMA Offi ce

September 11PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

September 16BIG HEARTS FOR LITTLE HANDSTime: 3:00 p.m.Location: UMOM

September 18MEMBERSHIPTime: 9:00 a.m.Location: AMA Offi ce

September 24AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

October 9PROJECT S.A.F.ETime: 2:00 p.m.Location: AMA Offi ce

October 15COMMUNICATIONS COMMITTEETime: 3:00 p.m.Location: AMA Offi ce

October 16MEMBERSHIP COMMITTEETime: 9:00 a.m.Location: AMA Offi ce

October 22AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

VALLEY EVENTSSeptember 18PHOENIX DINNER MEETINGTime: 5:00 p.m.Location: El Zaribah Shrine Auditorium, 552 N. 40th St., Phoenix, AZ 85018

September 26PERSPECTIVES & PROJECTIONS CONFERENCETime: 8:00 a.m.Location: Sheraton Downtown Phoenix Hotel, 340 N. 3rd St., Phoenix AZ 85004

October 10ASSOCIATE MEMBER COUNCIL (AMC)Time: 3:00 p.m.Location: An Alliance Residential Property, check www.azama.org for updates!

October 15PHOENIX PROPERTY MANAGEMENT CAREER FAIRTime: 7:30 a.m.Location: Phoenix Convention Cen-ter, 100 N. 3rd St., Phoenix, AZ 85004

October 25PHOENIX AMA/COX 18TH ANNUAL GOLF TOURNAMENTTime: 7:00 a.m.Location: Starfi re Golf Club, 11500 N. Hayden Rd., Scottsdale, AZ 85260

For more information please contact James Tunnell at 602-296-6212 or by email

[email protected]

TUCSON EVENTSSeptember 20TUCSON EDUCATION CONFERENCE AND TRADE SHOWTime: 9:00 a.m.Location: Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701

October 17TUCSON CHILI COOK-OFFTime: 4:30 p.m.Location: 6000 South Country Club, Tucson, AZ 85706

October 24TUCSON DINNER MEETINGTime: 5:00 p.m.Location: Hilton East, 7600 E. Broadway Blvd., Tucson, AZ 85710

October 18TUCSON INDEPENDENT RENTAL OWNERS COUNCIL (IROC)Time: 11:00 a.m.Location: Tucson AMA Offi ce


Event Fee UpdateThis year the AMA has instituted a new policy for

late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson. If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due to the

added charges the venues pass along to the AMA. Please register early for each event!

VALLEYAMA OFFICE ** NEW ** 818 N. 1st StreetPhoenix, AZ 85004

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

RED MOUNTAIN VILLAS815 N. 52nd St. Phoenix, AZ 85008

TUCSONAMA OFFICE1001 N. Alvernon Way, Suite 101Tucson, AZ 85711

DOUBLETREE HOTEL TUCSONAT REID PARK445 N. Alvernon WayTucson, AZ 85711

RANDOLF GOLF COURSE CLUBHOUSE600 S. Alvernon WayTucson, AZ 85711

FLAGSTAFFLITTLE AMERICA HOTEL2515 E. Butler Ave.Flagstaff, AZ 86004

AMA EVENT & SEMINAR LOCATIONS

Interested in serving on the AMA Board of

Directors?

Nominations are now open!

The Leadership Development Committee

meets annually to nominate Regular members and up

to seven Associate members for the AMA Board. Please send your letter of interest

no later than September 27, 2013

to:

Leadership Development Committee

c/o Tom Simplot, President/CEO

[email protected]

EVEnts & trAinings


EVEnts & trAinings

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa offi ce at 602-296-6200 or 800-326-6403.

AMA Phoenix Training Opportunities

NATIONAL APARTMENT LEASING PROFESSIONAL (NALP)Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presen-tations, Leasing and the Internet, The Leasing Interview, Leasing Demonstra-tion & Resolving Objections, Rental Poli-cies and Procedures, Legal Aspects, and The Market Survey Presentation. This program is a total of five (5) days and at-tendance for all classes is mandatory.

September 4 & 25October 9 & 23November 20Time: 9:00 a.m.-5:00 p.m.Cost: $359 for members, $475 for non-members

CERTIFIED APARTMENTPORTFOLIO SUPERVISOR (CAPS) Take the next step in your professional development and become a certified suc-cess by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. This nationally recognized designation is for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. Topics included: Legal responsibilities & Risk Manage-ment, Financial Management, Property Performance Management, Property Evaluation & Due Diligence, and Effec-tive Leadership. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of five (5) days and attendance for all classes is mandatory.

September 10-14Time: 9 a.m.-5 p.m.Cost: $1,200 for members, $1,475 for non-members

AZ LANDLORD TENANT SEMINAR Knowing how to use and comply with state law that governs all rental hous-ing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing agent. You will review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and an-swers. This class will be instructed by an AMA attorney. Fair Housing Real Estate CECs pending.

September 19Time: 9 a.m.-12 p.m.Cost: $29 for members, $49 for non-members

Training Opportunities

Join AMAon Facebook,

Twitter & LinkedIn


Association” • Twitter:

“@AZMultihousing” • LinkedIn:

“Arizona Multihousing Association”

(Group search)

By Paul A. Henderson, Esq.Law Offices of Scott M. Clark, P.C.

ere at the Law Offices of Scott M. Clark, P.C., we aim to be

forward-looking and proactive in our legal approaches. There are certain key topics that may become issues in the future, and we’d rather address the matter while there is still time to act.

Imagine, for a moment, that it is the end of the year. Given the nearly endless streak of 100°F-and-higher days we have been suffering here in metropolitan Phoenix, this is surely a pleasant fantasy. Diets have been abandoned, Christmas carols have been played incessantly (since before Halloween), and the Cardinals have imploded again.

All right, so maybe it isn’t that pleasant of a fantasy after all. None-theless, in this hypothetical we are now at the time of the year when holiday and end-of-the-year parties are all the vogue and spirits are high. The other type of spirits – alcoholic ones – are generally in high supply as well. Many property management firms host an annual party to cel-ebrate the conclusion of another year and to show appreciation for all the hard work done by their employees.

Drinks are poured, toasts are made, and merry-making is had. Please note that I am avoiding any references to mistletoe; sexual harassment is not the topic of this article.

Unfortunately, with some people alcohol is the fuel for disaster. All it takes is one stupid decision and a driver can turn a vehicle into an en-gine of destruction. Alcohol-related deaths are not terribly uncommon, but most events involve the drunk driver and the victim. What happens when the lush became intoxicated at a company policy? In California, the courts are currently deciding whether the employer can be held liable for a vehicular death caused by an em-ployee after the employee became drunk at a company policy. Califor-nia’s position on this question? Yes, the employer could be liable.

In Purton v. Marriott Int’l, Inc., --- Cal.Rptr.3d ----, 2013 WL 3942979 (Cal.App. 4 Dist. Div. 1, 2013) the California Court of Appeal recently decided that the employer could be held liable for a drunk-driving death caused by a very intoxicated employee. As the Court explained, Michael Landri was a bartender at the Marriott Del Mar who attended a company appreciation party, became intoxicated, and killed someone in an accident. What makes matters

complicated is that Landri consumed two drinks before going to the com-pany party, consumed more alcohol than the company officially allotted through giving out two drinks tickets (although the company did nothing to prohibit extra consumption), and drove home safely before deciding to leave home again – which is when he caused the accident. The trial judge agreed with Marriott and granted its summary judgment application on the basis that the accident occurred during events beyond the scope of Landri’s employment and thus the company was not responsible; the appellate court, however, disagreed.

The Court held that a trier of fact (i.e., the jury) could reasonably con-clude that because the alcohol was provided at a company party held as an appreciation event for the em-ployees, the employer could foresee that an automobile accident was possible. The Court did not specifi-cally rule that the company would be liable; that decision is left up to be determined at the trial. Since the trial judge decided the issue and not a jury, the Court of Appeal remanded the case back for trial.

There may be some concern that this California decision could be imported to Arizona. We need not specifically worry about this deci-sion, however, insofar that California and Arizona have adopted opposing views on employer liability. Arizo-na’s rule, that the accident itself must occur at a time that the employee is acting within the scope of his or her employment, is set forth in Bruce v. Chas Roberts Air Conditioning, 166 Ariz. 221, 226 (App. 1990). The Court of Appeal specifically mentions in its opinion that Arizona is under a dif-ferent legal standard. Additionally, social hosts are held to a different, and lesser, standard of liability than

bars and restaurants – the “Dram Shop Act” applies to merchants sell-ing alcohol, not those providing it as part of a party.

That being said, this topic brings up an important issue: alcohol at par-ties. Alcohol is frequently described as a social lubricant and is many times viewed as a de rigueur partici-pant in any sort of party. Limiting the amount of alcohol at a party might not be popular, but it is a sound busi-ness decision. Issuing a limited num-ber of drink tickets to each partygoer is a start – but, unlike at the Marriott Del Mar, those tickets need to be en-forced. An open bar is an open invita-tion to danger; keeping access limited (or making it a cash bar) is not popu-lar, but it is more practical. Addition-ally, making alternate transportation methods available (e.g., taxis, buses, designated drivers) is a smart choice and one that will serve both the com-pany and its employees well.

The Firm doesn’t oppose alcohol being present at parties. We would rather just see people enjoy it in moderation. Having a rational plan for alcohol consumption at company events is never a bad idea. After all, holiday cheer cools rather quickly when faced with a post-party disas-ter. q

Paul A. Henderson is an attorney with the Law Offices of Scott M. Clark, P.C.. He can be reached at 602.957.7877.

The views expressed here are general-ized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multi-housing Association.


Alcohol and the Employee Party

H




By Matthew Koglmeier & Brady Jones, Esq., Koglmeier Law Group, PLC

dmit it, you already thought of your own troublesome

tenant. Just like every family has its “black sheep,” every apartment com-plex has its “bad apple,” aka trouble-some tenant, who manages to upset all their neighbors and the offi ce staff on a regular basis, but somehow al-ways cleans up their act in time to avoid eviction under the standard ten-day notice.

There is light at the end of the tun-nel, however, as long as you follow the correct process to serve 5 and 10 Day Notices and keep good records. Under A.R.S. §33-1368, any tenant that violates their lease or the Ari-zona Residential Landlord & Tenant Act should be served with a ten-day notice (or a fi ve-day notice if the vio-lation is related to health and safety). Even if the tenant cures, they have still used their one strike for that type of violation. If the tenant EVER com-mits the same or similar violation, even months later or after a subse-quent lease renewal, they should be served with a non-curable, “second ten-day notice.” Even for health and safety violations, this non-curable

second notice gives the tenant 10 days to move, not ten days to cure as in a fi rst notice. The “second ten-day notice” is not just another notice; it has to point out that the tenant has al-ready been noticed regarding a same or similar violation, which makes the second violation non-curable.

So just how similar do the viola-tions have to be? If you could reason-ably expect that, given the fi rst notice, the tenant should have known that the new violation would not be tolerated, that is similar enough. For example, many would agree that a late-night party with thumping music is similar enough to loud music coming from a tenant’s car that disturbs the commu-nity or neighbors; they both disrupt the peaceful and quiet enjoyment of the other residents with noise.

The key is to make sure that you give written notice of violations that describe the facts of the violation and include date and time of the breach. Weekly courtesy letters or polite chats with the troublemakers are helpful and you should continue to use these non-conventional methods if it is ef-fective for you. Make sure you record these events in your communication log if you want to use this to your advantage at a later time. While they do not carry the weight of a legal no-tice, they show you have been rea-

sonable in your efforts to work out the issue with the tenant. They can be very helpful if the tenant makes a fair housing complaint because you ultimately were required to serve a legal notice due to the tenant’s bad behavior.

Unfortunately, for the truly trou-blesome tenant, the nightmare does not end after the judgment and the writ of restitution. Sometimes . . . they come back, usually as a guest or unauthorized tenant with one of their regular party guests. A notice of tres-passing on their return visit can help; then any time the troublemaker steps foot on the property you can call the police to escort them right back off or arrest them for criminal trespassing.

You should also make sure you do not let that tenant have any ammuni-tion against you once you have suc-cessfully protected your community and staff from their disruptive infl u-ence. After the tenant returns posses-sion of the apartment and pays the amounts owed, including the bank’s confirmation that their check has cleared, make sure you let the court know the judgment has been satis-fi ed. While some people think that fi ling a satisfaction of judgment with the court is merely a formality, it is not. The court rules of procedure for eviction actions require the prevail-

ing party to fi le a satisfaction of judg-ment after the judgment is paid off, fulfi lled, or otherwise taken care of. If you do not fi le a satisfaction of judg-ment (or have your attorney do it) the evicted tenant can ask the court to rule that the judgment has been sat-isfi ed and then they can and will ask to have their attorneys’ fees and costs awarded against you, if any. The ex-tenant may also have a legal claim, such as conversion, against you for not applying these payments to the judgment and thereby keeping it on the tenant’s record.

Doing the paperwork and keeping open communication with your at-torney is the best way to quickly rid your property of troublesome tenants and keep them gone. q

Matt Koglmeier and Brady Jones are attorneys with Koglmeier Law Group, PLC. They can be reached at 480-962-5353.

The views expressed here are general-ized advice or information. Fact-specifi c questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multi-housing Association.

The Troublesome Tenant

A


By Michael R. Fletcher, Esq., Koglmeier Law Group, PLC

recent months, our firm has seen a rise in eviction com-

plaints seeking immediate termina-tion due to a discharge of a firearm on property. In several of these cases, the defendant alleged the discharge was not “illegal” as defined by A.R.S. §§ 33-1368(A)(2); 13-3107. And in some cases, tenants immediately reported the discharge to the local police, which resulted in the police reporting the discharge as accidental rather than illegal. This article will discuss the legal issues surrounding the discharge of a firearm on prop-erty, and the remedies available to landlords when a discharge of a fire-arm occurs.

Pursuant to A.R.S. § 33-1368(A)(2): “If there is a breach that is both material and irreparable and that oc-curs on the premises, including but not limited to an illegal discharge of a weapon…” (emphasis added) the landlord may move for an immediate termination of the lease agreement. Pursuant to A.R.S. § 13-3107 an illegal discharge of a firearm “occurs when a person, with criminal negligence, discharges a firearm within or into the city limits of any municipality, and they are less than one mile from any occupied structure” (emphasis added). Under Arizona law, a person acts with criminal negligence when a person discharges a weapon and fails to perceive the substantial and unjus-tifiable risk that will occur as result

of the discharge. The risk must be of such nature and degree that the fail-ure to perceive it constitutes a gross deviation from the standard of care that a reasonable person would ob-serve in the situation. See A.R.S. § 13-105(10)(D)

Consequently, in order for the dis-charge of a firearm to be considered illegal, the tenant must have acted in a criminally negligent manner. A person is criminally negligent when their conduct grossly deviates from that of a reasonable person in simi-lar circumstances. In order to deter-mine criminal negligence, the court reviews the conduct of the tenant and compares it to how a reasonable person would have acted in a simi-lar situation. If the tenant’s conduct fell below that of a reasonable person in a similar situation, then the court would find that the defendant was criminally negligent, that the dis-charge was illegal under A.R.S. § 13-3107, and that the landlord is entitled to an immediate termination under A.R.S. § 33-1368(A)(2). For example, if a tenant cleans his loaded weapon in his apartment, which shares four walls with four other apartments, his conduct may qualify as a gross devia-tion from what a reasonable person would do and therefore, criminally negligent. The court’s reasoning would be based on the fact that a rea-sonable person would likely unload the weapon or clean it at another lo-cation where an accidental discharge would not put four other residents in danger. On the contrary, a court would likely find the same scenario

for a tenant in a rural setting as not grossly deviating from what a reason-able person would do because none of the same elements of risk exist in a rural setting. Accordingly, when as-sessing whether to evict a tenant due to a discharge of a firearm, one must always consider the facts and circum-stances surrounding the discharge of the firearm.

In most cases, the court will find that any discharge of a firearm in a multi-housing property constitutes an illegal discharge of a firearm due to the proximity of other tenants, and the risk of -- potential death -- posed by the conduct. However, as men-tioned previously, some tenants will discharge a gun and then contact local police to report the discharge before property managers have the oppor-tunity to do so. If the police find that the discharge was accidental, or not illegal pursuant to the statute, they will note that information in the re-port. Tenants are relying on these re-ports to argue that the discharge was not illegal and that they cannot be evicted under A.R.S. §33-1368(A)(2).

Simply because a discharge of a firearm may not be illegal, however, does not prevent a landlord from im-mediately terminating the lease of tenant who discharges a firearm on property. A.R.S. § 33-1368(A)(2) also states that the landlord may move for an immediate eviction based on a “…breach of the lease agreement that otherwise jeopardizes the health, safety and welfare of the landlord, the landlord’s agent or another tenant…” (emphasis added). This section of the

statute allows a landlord to immedi-ately terminate a lease agreement if the tenant’s conduct jeopardizes the health, safety and welfare of the landlord or another tenant. So, while the discharge of a firearm may not be technically illegal under A.R.S. § 13-3107, it undoubtedly poses a risk to the health, safety and welfare of the landlord and other tenants in a multi-housing setting. Accordingly, should a tenant present evidence at a hearing or at trial indicating that the discharge of the firearm was not illegal, the landlord may still move forward with immediate termina-tion because the conduct jeopardizes the health, safety and welfare of the landlord and other tenants. In prac-tice, this argument has been very suc-cessful in cases seeking an immediate termination based on discharge of a firearm. q

Michael R. Fletcher is an attorney with Koglmeier Law Group, PLC. They can be reached at 480-962-5353.

The views expressed here are generalized advice or information. Fact-specific ques-tions should always be referred to legal counsel. Statements and opinions ex-pressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Immediate Termination due to Discharge of a Firearm on Property

In



PRODUCTS & SERVICES GUIDEThe AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us.

24 HR RestoRation (FiRe, Flood etc.)Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Belfor USA GroupStatewide* . . . . . . . . . . . . . . . . (623) 434-3333Belfor USA Group (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 408-6900Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Checks RestorationStatewide* . . . . . . . . . . . . . . . . (480) 619-2868Concierge Contractors, Inc.Nationwide. . . . . . . . . . . . . . . . (623) 247-0000Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Interstate RestorationNationwide* . . . . . . . . . . . . . . . (602) 714-7290Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Pinnacle Restoration (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 293-2770Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

access contRolSafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Integrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244SchlageStatewide . . . . . . . . . . . . . . . . . (512) 563-1977Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

adveRtisingAArrow AdvertisingStatewide . . . . . . . . . . . . . . . . . (602) 750-7181Apartment FinderTucson* . . . . . . . . . . . . . . . . . . (520) 887-8500Apartment Guide-PhoenixValleywide . . . . . . . . . . . . . . . . (602) 484-0894Apartments.com/Republic MediaTucson . . . . . . . . . . . . . . . . . . . (602) 444-8916Apartments.com/Tucson NewspapersTucson* & Surrounding Area* . (520) 573-4581Arizona Housing Solutions LLCStatewide . . . . . . . . . . . . . . . . . (520) 505-4462For Rent Media Solutions (Phoenix)Metro Phoenix* . . . . . . . . . . . . (602) 277-8797For Rent Media Solutions (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600Move.comNationwide* . . . . . . . . . . . . . . . (800) 978-7368MyCityApartments.comStatewide* . . . . . . . . . . . . . . . . (480) 239-5038Rent.comNationwide* . . . . . . . . . . . . . . . (310) 264-3670RentbitsMetro Phoenix* . . . . . . . . . . . . (303) 640-3160Tucson Apartment GuideTucson . . . . . . . . . . . . . . . . . . . (520) 584-0088WebListers LLCNationwide* . . . . . . . . . . . . . . . (800) 784-2155

adveRtising analysis & tRainingLeaseHawkAZ*, CO* & UT* . . . . . . . . . . (800) 485-84304Occupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

adveRtising specialties & pRemiums2incent Concept PromotionsNationwide* . . . . . . . . . . . . . . . (623) 249-7760Brown and Bigelow - Snyder PromoNationwide* . . . . . . . . . . . . . . . (602) 265-8818Tortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

aiR conditioning/Heating systems,paRts & supplies

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

aiR conditioning/Heating-centRalseRvices

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

aiR conditioning/Heating-centRal system

Badger Heating/CoolingValleywide . . . . . . . . . . . . . . . . (480) 855-1671Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932

aiR conditioning/Heating-geneRalseRvices

Alliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Arizona Comfort Solutions/West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 780-4550Dal Air Conditioning & Heating, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 969-0259DP Air CorporationMetro Tucson* . . . . . . . . . . . . . (520) 622-3241F and I Heating & Air ConditioningMetro Phoenix* . . . . . . . . . . . . (602) 218-8813Intelligent Design Air Conditioning & HeatingMetro Tucson* . . . . . . . . . . . . . (520) 333-2665

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

alaRm systemsLynx AlarmMetro Phoenix . . . . . . . . . . . . . (480) 840-6030Red Hawk Fire & SecurityMetro Phoenix . . . . . . . . . . . . . (480) 344-6300Red Hawk Fire & Security (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 388-1100SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

answeRing seRvicesCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833IndatusNationwide. . . . . . . . . . . . . . . . (800) 727-4246

appliance paRtsAllstate ApplianceMetro Phoenix . . . . . . . . . . . . . (602) 252-6507

appliance salesAppliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200Sears CommercialNationwide. . . . . . . . . . . . . . . . (800) 359-2000The Home Depot Appliance SalesNationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance SalesMetro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640Westar Kitchen and BathStatewide . . . . . . . . . . . . . . . . . (602) 271-0100

appliance sales, Rentals, seRvice &paRts

Appliance Parts CompanyStatewide* . . . . . . . . . . . . . . . . (480) 755-0006Appliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Azuma LeasingNationwide* . . . . . . . . . . . . . . . (800) 707-1188Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959General Electric CompanyInternational* . . . . . . . . . . . . . . (480) 367-2900Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200The Home DepotNationwide* . . . . . . . . . . . . . . . (480) 797-7041The Home Depot (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

apt. & leasing oFFice Remodel & designEagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

apt. FiRe/wateR damage RestoRation &RepaiR

Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

aRcHitectuRal & constRuctionAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700

aspHalt & paving, paRking lot &dRiveway svs/sweep

Ace Asphalt of Arizona, Inc. (Phoenix)Southwest U.S.* . . . . . . . . . . . . (602) 243-4100Ace Asphalt of Arizona, Inc. (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700American Asphalt Paving and SealcoatingStatewide* . . . . . . . . . . . . . . . . (602) 256-7376Arizona Pavement ManagementMetro Phoenix* . . . . . . . . . . . . (877) 384-2280Asphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500

Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Regional Pavement MaintenanceTucson* & Surrounding Area* . (480) 963-3416Statewide Asphalt LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-1828

associationArizona Multihousing AssociationStatewide* . . . . . . . . . . . . . . . . (602) 296-6200

attoRneysAndrew Hull, AttorneyValleywide* . . . . . . . . . . . . . . . (602) 230-0088Burton Lippman Law Group, P.C.Statewide* . . . . . . . . . . . . . . . . (520) 762-4036Dwight W. Connely, Attorney at LawTucson . . . . . . . . . . . . . . . . . . . (520) 325-5777J. Mark Heldenbrand, P.CValleywide* & Tucson* . . . . . . (602) 254-3400King & Frisch, P.C.Tucson* & Surrounding Area* . (520) 790-4061Koglmeier Law Group, PLCStatewide* . . . . . . . . . . . . . . . . (480) 962-5353Law Offices of Scott M. Clark, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 957-7877Lotzar Law Firm, P.C.Nationwide. . . . . . . . . . . . . . . . (480) 905-0300Williams, Zinman and Parham P.C.Maricopa County* . . . . . . . . . . (480) 994-4732

automatic gates & access contRolAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Guardian Gate ServicesStatewide* . . . . . . . . . . . . . . . . (480) 629-4472

BackFlow pRevention-ceRtiFied testingAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850ABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & walking deck RepaiR &ResuRFacing

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & walkway deck wateRpRooFing & RestoRation

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176Central Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046

BatH tuBsAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get a Grip (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

BatHRoom Renovations & counteRtopRepaiR/ReFinisH

Alliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

Bee contRolCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

Bicycle RacksExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

Bio HazaRd cleaningDisaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

Bio-HazaRdous waste decontaminationATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. inteRioR & exteRioR Renovation &design

Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091In Design InteriorsValleywide* . . . . . . . . . . . . . . . (602) 330-2150

BoileR & pump seRvicesArmor Plumbing & BoilerMetro PHX* & Metro Tucson* . (480) 782-9324Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

Building mateRialsDogwood Building SupplyNationwide. . . . . . . . . . . . . . . . (336) 650-9724

caBinet RepaiRs, dooRs & dRaweRsShepherd & Sons CabinetsStatewide . . . . . . . . . . . . . . . . . (602) 750-4499SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

caBinet sales & installationCopperstate Cabinets LLCMetro Tucson . . . . . . . . . . . . . . (520) 777-3331

caBle tvCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

caRpet cleaning/RestoRationArizona Carpet CareValleywide* . . . . . . . . . . . . . . . (602) 604-8331Colorado Carpet CleaningCO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222Extreme Carpet Care LLCMetro Phoenix . . . . . . . . . . . . . (480) 633-7176Fosters Carpet Care and RepairMetro PHX & Metro Tucson. . . (480) 497-8617Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Palm Valley Carpet Cleaning, LLCMetro Phoenix* . . . . . . . . . . . . (323) 627-2582Pride Carpet and Upholstery CleaningValleywide* . . . . . . . . . . . . . . . (602) 843-3200Venturi Restoration & CleanValleywide* . . . . . . . . . . . . . . . (480) 820-5555

caRpet, FlooR coveRing & patio gRassBrown SalesStatewide . . . . . . . . . . . . . . . . . (602) 914-4579Carpeturn.comMetro PHX* & Metro Tucson* . (855) 889-6200Criterion BrockValleywide* . . . . . . . . . . . . . . . (602) 469-9395Criterion Brock (Tucson)Tucson* & Surrounding Area* . (520) 790-0740Desert Floors, Inc.Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022Distinctive Carpets, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 745-2600J.R McDade Flooring (Phoenix)Valleywide* . . . . . . . . . . . . . . . (602) 258-7219J.R McDade Flooring (Tucson)Metro PHX & Metro Tucson. . . (520) 294-9911One Source InteriorsValleywide* . . . . . . . . . . . . . . . (602) 903-2545Puckett’s FlooringStatewide* . . . . . . . . . . . . . . . . (480) 990-8191Redi Carpet - ArizonaMetro PHX & Flagstaff* . . . . . . (480) 350-9615Redi Carpet -TucsonMetro Tucson* . . . . . . . . . . . . . (520) 884-5556Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

caRpoRt RepaiR seRvicesDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

cctvIntegrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ceRamic tile & BatHSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

cHat seRvicesContact at Once!Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

cHilleR seRvicesRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

cleaning seRvices - BioHazaRdSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

cleaning, JanitoRial & maintenanceseRvices

Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Lori Cleaning ServiceMetro Phoenix . . . . . . . . . . . . . (602) 410-3116Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

coin opeRated laundRyExcalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

collection agenciesBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Collections USA, Inc.Nationwide* . . . . . . . . . . . . . . . (623) 581-2433Law Office of James R. Vaughan, PCStatewide* . . . . . . . . . . . . . . . . (602) 279-0778NCC Business ServicesNationwide. . . . . . . . . . . . . . . . (888) 880-6020National Credit Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 515-4375U.S. Collections West, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 995-3494Wakefield and Associates, Inc.Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

collectionsColumbia Recovery GroupWestern U.S . . . . . . . . . . . . . . . (877) 622-1132J. Mark Heldenbrand, P.C.Valleywide* & Tucson* . . . . . . (602) 254-3400

commeRcial & Home BuildingRestoRation

Cheuvront ConstructionValleywide* . . . . . . . . . . . . . . . (602) 770-7733

commeRcial moRtgage BankeRCentennial Mortgage, Inc.Nationwide* . . . . . . . . . . . . . . . (480) 621-8132

Legacy Capital Advisors, LLC.Nationwide* . . . . . . . . . . . . . . . (602) 926-7426Washington FederalMetro Phoenix* . . . . . . . . . . . . (602) 553-7434

concRete & masonRy RepaiRRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

concRete coatingsCentral Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427WestcoatStatewide . . . . . . . . . . . . . . . . . (800) 250-4519

concRete sidewalk gRindingPrecision Concrete CuttingNationwide. . . . . . . . . . . . . . . . (801) 224-0025SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

const. Remodeling & RepaiR-RestoRation & tuRnkey

Berlin Precision Construction Inc.Metro Phoenix . . . . . . . . . . . . . (480) 252-4017Chasse Building TeamStatewide . . . . . . . . . . . . . . . . . (480) 425-7777Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304S.M.D. Remodeling, LLCMetro Phoenix* . . . . . . . . . . . . (602) 348-7989SOS Builders, LLCStatewide* . . . . . . . . . . . . . . . . (602) 266-5855SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United RenovationsMetro Phoenix . . . . . . . . . . . . . (480) 265-8835

coRpoRate HousingOakwood Corporate Housing (Tempe)Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

counteRtop RepaiR and ReFinisHingAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get A Grip Resurfacing of ArizonaValleywide* . . . . . . . . . . . . . . . (480) 784-4747NuSurface Arizona Operations, LLCMetro Phoenix* . . . . . . . . . . . . (480) 540-0215Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

cRedit-Rental HistoRy dataExperian Rent BureauNationwide* . . . . . . . . . . . . . . . (310) 347-8126

cRime scene cleaningBio-OneStatewide* . . . . . . . . . . . . . . . . (602) 770-4972Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

deck ResuRFacingArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

deck ResuRFacing, Replacement &RepaiR

Hill Brothers Chemical Co.Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

developeRKitchell Development CompanyPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

doggie waste BagsPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

dooRsSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

dooRstep tRasH pick upNational Trash ValetMetro PHX* & Metro Tucson*,Nationwide*,Statewide* (480) 237-9776

dRug laB Remediation & clean upSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

dRywall dRainage systemsRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Storm Water Pros, LLCStatewide* . . . . . . . . . . . . . . . . (480) 620-2517Torrent ResourcesStatewide* . . . . . . . . . . . . . . . . (602) 268-0785

dRywall seRvicesAW Drywall Services LLCValleywide* . . . . . . . . . . . . . . . (602) 376-4456Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

electRical & ligHting contRactoRs &seRvices

Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).



Bert’s Electric & PlumbingTucson* & Surrounding Area* . (520) 791-7800Border States ElectricStatewide* . . . . . . . . . . . . . . . . (602) 244-0331Digital LogicStatewide* . . . . . . . . . . . . . . . . (602) 694-0500Haskins Electric LLCMetro Phoenix . . . . . . . . . . . . . (623) 937-3999Kowalski ElectricalStatewide* . . . . . . . . . . . . . . . . (602) 944-2645SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900Valley Wide ElectricValleywide* . . . . . . . . . . . . . . . (623) 587-0802

electRical, plumBing, ac contRactoRsExpressStatewide* . . . . . . . . . . . . . . . . (480) 834-0822Harmon Electric, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 879-0010RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

electRonic payment pRocessingRentPaymentNationwide. . . . . . . . . . . . . . . . (866) 289-5977

emBRoideRy & silkscReenInternational Corporate ApparelNationwide* . . . . . . . . . . . . . . . (520) 293-6790Koalaty Embroidery Inc.Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

emeRgency seRvicesATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

employment & BackgRound scReeningAPT Companies Inc.Nationwide*,Statewide*. . . . . . (858) 279-2787Crimshield, IncNationwide. . . . . . . . . . . . . . . . (888) 422-2547

employment seRvicesAAA Apartment StaffingValleywide* . . . . . . . . . . . . . . . (602) 840-0258ALLSTAFF Services, Inc.™ (HQ)Statewide . . . . . . . . . . . . . . . . . (602) 277-3381ALLSTAFF Services, Inc.™ (Tucson)Statewide . . . . . . . . . . . . . . . . . (520) 296-1666ApartmentJobs.comNationwide* . . . . . . . . . . . . . . . (877) 682-6200BG StaffingMetro Phoenix . . . . . . . . . . . . . (602) 385-1092Career Strategies, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 955-5811DORADO PersonnelTucson* & Surrounding Area* . (520) 323-3350

eneRgy seRvicesBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311Promise EnergyNationwide. . . . . . . . . . . . . . . . (800) 282-2000

escRow & title seRvicesEmpire West Title AgencyMetro Phoenix . . . . . . . . . . . . . (602) 749-7000

event cooRdinatingDe Atley Events & DesignMetro Phoenix* . . . . . . . . . . . . (480) 544-7042

exeRcise equipmentAbove & Beyond Fitness Repair, LLCValleywide* . . . . . . . . . . . . . . . (480) 272-9361Advanced Exercise EquipmentNationwide* . . . . . . . . . . . . . . . (602) 708-3764American Fitness ServicesMetro Phoenix* . . . . . . . . . . . . (480) 664-7115Arizona HealthMetro Tucson* . . . . . . . . . . . . . (520) 790-5377Commercial Fitness SuperstoreStatewide* . . . . . . . . . . . . . . . . (480) 838-0555Comm-Fit ArizonaMetro Phoenix* . . . . . . . . . . . . (480) 580-0252FitLogistixNationwide. . . . . . . . . . . . . . . . (480) 273-4353Gym SourceStatewide . . . . . . . . . . . . . . . . . (480) 775-1496Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Promaxima FitnessNationwide* . . . . . . . . . . . . . . . (713) 667-9606TEK Fitness DistributorsStatewide* . . . . . . . . . . . . . . . . (480) 298-3098

Fence RepaiR & installationAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

FiBeRglass RepaiR & tuBsAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739NuSurface Arizona Operations, LLCMetro Phoenix* . . . . . . . . . . . . (480) 540-0215

Financial seRvicesAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Amtrust Bank Division, New York Community BankMetro Phoenix* . . . . . . . . . . . . (480) 947-4910CBIZ (branch)Metro Phoenix . . . . . . . . . . . . . (602) 650-6271Edward JonesNationwide. . . . . . . . . . . . . . . . (480) 895-3254

FiRe & Flood RestoRationAdanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

FiRe alaRmsAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe extinguisHeRsAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850ABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Desert State FireStatewide* . . . . . . . . . . . . . . . . (480) 264-3763Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636Wildcat Fire ProtectionMetro Tucson . . . . . . . . . . . . . . (623) 245-0636

FiRe HydRantsMetro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe spRinkleRsAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850ABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FlooR coveRingsArizona Flooring and InteriorsStatewide* . . . . . . . . . . . . . . . . (602) 327-0284Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Mohawk IndustriesStatewide* . . . . . . . . . . . . . . . . (330) 620-6151Shaw IndustriesNationwide* . . . . . . . . . . . . . . . (714) 317-9999Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

FuRnituRe & upHolsteRy seRvicesCort Furniture Rentals (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 881-0070Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

FuRnituRe RentalsCort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Valleywide* & Some Tucson* . (480) 831-8851

gates-sales & seRviceAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

geneRal contRactoR/constRuctionmanagement

Adolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700FSI ConstructionNationwide. . . . . . . . . . . . . . . . (713) 690-5330R & E Contracting, LLCMetro Phoenix* . . . . . . . . . . . . (623) 570-1605Tofel Construction (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

geneRal contRactoR-licensed/BondedFoR comm/Res.

Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594Element General Contractor of ArizonaMetro Phoenix . . . . . . . . . . . . . (817) 375-8453Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Fortress General Contracting, Inc.Maricopa County* . . . . . . . . . . (480) 736-3951GM Home Improvements Inc.Metro Phoenix* . . . . . . . . . . . . (623) 977-1748Gorman Roofing Services, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 262-2423Marbecc Custom DesignsStatewide* . . . . . . . . . . . . . . . . (480) 836-8261MT BuildersStatewide . . . . . . . . . . . . . . . . . (480) 443-3376Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Summit Builders Construction CompanyStatewide . . . . . . . . . . . . . . . . . (602) 840-7700Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

glass & scReenCheaper Window GlassValleywide* . . . . . . . . . . . . . . . (602) 995-2102Glassbusters, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 964-4664Open Enclose LLCMetro Tucson* . . . . . . . . . . . . . (520) 358-4553

golF caRts/utility veHiclesA-1 Golf Cart LeasingWest of the Mississippi* . . . . . . (480) 855-7800Golf Cars of ArizonaStatewide* . . . . . . . . . . . . . . . . (520) 790-2400

gRoup puRcHasingProfessional Apartment ServicesNationwide* . . . . . . . . . . . . . . . (800) 875-0250

HvacJasper AirMetro Phoenix* . . . . . . . . . . . . (602) 814-0504

Helium & BalloonsArizona Air Boutique, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 867-4606

insuRanceAdams Business Dimensions, Inc.Southwest U.S.* . . . . . . . . . . . . (602) 885-9500Beecher Carlson Insurance Agency, LLCStatewide* . . . . . . . . . . . . . . . . (602) 996-7600Bowman & Associates Insurance AgencyPhoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241CBIZ Insurance Services, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 643-0102Crest Insurance GroupNationwide* . . . . . . . . . . . . . . . (480) 839-2252Nationwide InsuranceMetro Phoenix,Nationwide . . . (602) 718-1220

Nexus Partners Insurance SolutionsMetro Phoenix* . . . . . . . . . . . . (480) 422-1536SCF ArizonaPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000The Mahoney Group (Phoenix)Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712The Mahoney Group (Tucson)Tucson* & Surrounding Area* . (520) 784-6673

insuRance-claims assistanceOn-Site Contents Cleaning & Restoration, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 723-2534CIBA Insurance ServicesNationwide. . . . . . . . . . . . . . . . (818) 638-8525Cox Insurance ServicesStatewide* . . . . . . . . . . . . . . . . (480) 907-6000Sterling Grant & Associates, LLCStatewide* . . . . . . . . . . . . . . . . (602) 954-7200

insuRance–commeRcialFarmers Insurance - Schaffroth AgencyStatewide* . . . . . . . . . . . . . . . . (480) 688-2908Lovitt & ToucheMetro Phoenix . . . . . . . . . . . . . (602) 956-2250

insuRance-puBlic adJusteRThe Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869Shull & AssociatesStatewide* . . . . . . . . . . . . . . . . (623) 687-8801Skipton & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

inteRioR designGia Venturi InteriorsMetro Phoenix* . . . . . . . . . . . . (602) 914-9223J Bella InteriorsNationwide. . . . . . . . . . . . . . . . (480) 967-2121

inteRnet access pRovideR (wiReless)Red Hot-Spot CompanyMetro PHX & Metro Tucson, Statewide . . . . . . . . . . . . . . . . . (520) 303-5548

inteRnet seRvices & access pRovideRCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414WLanJVMetro Phoenix* . . . . . . . . . . . . (214) 697-3991

key contRol & asset managementHandyTrac Systems Key Control Systems. . . . . .Nationwide* . . . . . . . . . . . . . . . (800) 665-9994KeyTrak, Inc.Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

kitcHen & BatH ReFinisHingAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739NuSurface Arizona Operations, LLCMetro Phoenix* . . . . . . . . . . . . (480) 540-0215

landscape and tRee seRviceDesert Appeal Landscape LLCMetro Phoenix* . . . . . . . . . . . . (480) 570-5754Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

landscape maintenanceAcacia Landscape Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 253-7354Desert Classic LandscapingMetro Phoenix* . . . . . . . . . . . . (602) 323-9696Empire Landscape & Maintenance, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 550-4154Epic Landscape Construction, Inc.Metro Phoenix* . . . . . . . . . . . . (623) 516-9014GPM LandscapeMetro Phoenix . . . . . . . . . . . . . (602) 469-0652The Groundskeeper (Gilbert)Metro Phoenix* . . . . . . . . . . . . (480) 545-0456Landmark Land Management LLCMetro Phoenix* . . . . . . . . . . . . (602) 323-9696ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Quality Building Maintenance LLCValleywide* . . . . . . . . . . . . . . . (602) 568-5944

landscape maintenance & seRvicesAME Southwest Landscape and IrrigationMetro PHX & Metro Tucson. . . (480) 558-3160Gothic Grounds Management, Inc. (Phx)Metro Phoenix . . . . . . . . . . . . . (602) 540-6917Landscape Pros & Design LLCMetro Phoenix* . . . . . . . . . . . . (480) 228-9630Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494Shamrock Landscaping, Inc.Valleywide . . . . . . . . . . . . . . . . (602) 606-7603Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192SiteWorksMetro Phoenix* . . . . . . . . . . . . (480) 820-1600Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400Waddell LandscapeMetro Phoenix* . . . . . . . . . . . . (623) 536-2200

landscape mateRialAll Rock SupplyMetro Phoenix . . . . . . . . . . . . . (480) 760-5951

landscape spRinkleR seRvicesSexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653

landscaping seRvicesCarescapeValleywide . . . . . . . . . . . . . . . . (623) 583-8700Catalina Landscape MaintenanceTucson . . . . . . . . . . . . . . . . . . . (520) 887-1204Creative CactusMetro Phoenix* . . . . . . . . . . . . (602) 999-1494Details LandscapingValleywide . . . . . . . . . . . . . . . . (623) 435-7207Fortis LandcareMetro Phoenix* . . . . . . . . . . . . (602) 254-4447Horticulture Unlimited, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 321-4678IDT Landscaping LLCValleywide* . . . . . . . . . . . . . . . (480) 829-8530ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608PureGreen LandscapeMetro Phoenix . . . . . . . . . . . . . (480) 675-7709Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653The Groundskeeper (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-1575

Wild Briar LandscapeValleywide . . . . . . . . . . . . . . . . (480) 899-5192Xeriscapes Unlimited, Inc.Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

leak locatingRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

leasing incentivesAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822

legal seRvicesBonnett, Fairbourn, Friedman & Balint, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 274-1100Dodge & Vega PLCStatewide* . . . . . . . . . . . . . . . . (480) 656-8333Gallagher & KennedyPhoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540Law Office of James R. Vaughan, PCStatewide* . . . . . . . . . . . . . . . . (602) 279-0778Snell & Wilmer L.L.P.Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

low income Housing pRogRam administRation

HOM, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

mail BoxesExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

maintenance suppliesAZ PARTSMASTER (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 233-3580AZ PARTSMASTER (Tucson)Tucson* & Surrounding Area* . (520) 573-5828HD Supply Facilities MaintenanceValleywide* . . . . . . . . . . . . . . . (800) 431-3000Maintenance Supply HeadquartersPhoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

management consulting & tRainingOccupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

maRketingCompzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490Social Media Made EasyNationwide. . . . . . . . . . . . . . . . (503) 646-8700

maRketing, ReseaRcH & statisticsALN Apartment Data, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 643-6416Compzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820Pierce-EislenAZ, CO & Southern CA . . . . . . (480) 663-1149RealData, Inc.Southwest U.S. . . . . . . . . . . . . . (602) 789-1223SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

maRketing/lead geneRationRentlogicMetro Phoenix* . . . . . . . . . . . . (602) 441-5294

masonRy Fence & wall RepaiRSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

mistingAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

mold & asBestos RemediationATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

mold Removal & clean upFine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645

moRtgage lendeRJohnson CapitalNationwide. . . . . . . . . . . . . . . . (602) 957-1112Washington Federal (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

moRtgage, Real estate & insuRanceseRvices

Amerifirst Financial, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 743-4509Keystone Commercial CapitalNationwide* . . . . . . . . . . . . . . . (602) 997-3810

moving & stoRageOn The Move, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

neigHBoRHood RevitalizationPhoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

odoR eliminationBiosweep of PhoenixStatewide* . . . . . . . . . . . . . . . . (602) 639-1902Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Odor-Away.comNationwide* . . . . . . . . . . . . . . . (520) 971-2166

online leasingVaultWareNationwide* . . . . . . . . . . . . . . . (480) 905-3668

online Rent paymentsProperty SolutionsNationwide* . . . . . . . . . . . . . . . (602) 324-9223

paging systemsCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

paint & coatingsBEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . .Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778BEHR Paint Corporation/ Kilz (Tucson branch)Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

paint & ResuRFacingNu Systems Contract Services, Inc.Metro PHX* & Metro Tucson* . (602) 931-8900

painting seRvicesA&H Painting, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 439-1484A Real Deal PaintingStatewide* . . . . . . . . . . . . . . . . (623) 362-9561Accent Painting & Construction Inc.Statewide . . . . . . . . . . . . . . . . . (480) 614-5839CertaPro PaintersStatewide* . . . . . . . . . . . . . . . . (480) 962-8180Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-6011Empire Community PaintingStatewide* . . . . . . . . . . . . . . . . (480) 560-8525Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Giant Painting and Construction, Inc.Metro Phoenix . . . . . . . . . . . . . (602) 993-4681Imperial ContractingValleywide* . . . . . . . . . . . . . . . (480) 892-9157Indigo PaintingValleywide* . . . . . . . . . . . . . . . (602) 304-0800Investment Painting Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 242-5737Life Paint CompanyMetro Phoenix . . . . . . . . . . . . . (562) 944-6391Metzger’s Painting Professionals, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 672-5069Paramount Painting, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 369-5717Synergy Painting, Inc.AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449Turnover Painters, LLCMetro Phoenix* . . . . . . . . . . . . (602) 753-8876Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

painting suppliesDunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136Glidden ProfessionalMetro Phoenix* . . . . . . . . . . . . (480) 948-0757PPG Pittsburgh PaintsNationwide* . . . . . . . . . . . . . . . (602) 956-1150Sherwin-WilliamsStatewide* . . . . . . . . . . . . . . . . (602) 861-3171

paRking lot & dRiveway seRvicesPerformance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

pavement maintenanceAsphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-7240Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Morgan PavementAZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305SealMaster AZStatewide* . . . . . . . . . . . . . . . . (602) 253-4660Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

payRoll, aso,peoOasis OutsourcingStatewide* . . . . . . . . . . . . . . . . (602) 405-7033

pest contRol seRvicesAll Bed Bugs Begone, LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-9011Amera Sun City Pest ControlMetro Phoenix* . . . . . . . . . . . . (623) 979-6467Arizona Exterminating CompanyMetro Phoenix* . . . . . . . . . . . . (602) 275-8555Arizona Pest Squad, LLCMetro Phoenix . . . . . . . . . . . . . (480) 544-1115Atomic Pest ControlStatewide* . . . . . . . . . . . . . . . . (480) 495-2337Burns Pest Elimination (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 971-4782Burns Pest Elimination (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776City Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Eliminex Termite & Pest ControlMetro Phoenix* . . . . . . . . . . . . (602) 942-2847KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Mike’s Swat Team Pest and Termite ControlValleywide* . . . . . . . . . . . . . . . (602) 944-7700Northwest Exterminating-TucsonTucson . . . . . . . . . . . . . . . . . . . (520) 888-5779Nose Knows LLCMetro Phoenix* . . . . . . . . . . . . (480) 370-4767Orkin Pest ControlNationwide* . . . . . . . . . . . . . . . (602) 278-7051Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653Smart Pest SolutionsValleywide* . . . . . . . . . . . . . . . (480) 621-8438TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634Western Exterminator CompanyMetro PHX* & Metro Tucson* . (602) 273-1681

pet waste clean up & RemovalPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

pigeon contRolKY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980

pipe Renewal & RestoRationRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376



480.963.3416 regionalaz.com

playgRound maintenance & contRactoR

Safe and Sound PlaygroundsStatewide* . . . . . . . . . . . . . . . . (480) 888-8784

plumBeRsAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Marlin ServicesMetro Phoenix* . . . . . . . . . . . . (602) 470-1040

plumBing contRactoRs & seRvicesAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Arizona Plumbing Services, Inc.Maricopa County* . . . . . . . . . . (602) 442-8757Armor Plumbing & BoilerMetroPHX* & Metro Tucson*. . (480) 782-9324Belsito Plumbing LLCStatewide* . . . . . . . . . . . . . . . . (480) 425-9900Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220D.W. Plumbing and Maintenance Inc.Metro Phoenix* . . . . . . . . . . . . (602) 789-1920Delta Mechanical, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 898-0007Grace Plumbing Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 704-3785Plumb Plumbing LLCPima County* . . . . . . . . . . . . . . (520) 629-0504RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376RKS Plumbing & Mechanical Inc.Metro Phoenix* . . . . . . . . . . . . (602) 966-1866Rooter 2000 Plumbing and DrainValleywide . . . . . . . . . . . . . . . . (480) 967-5943West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 582-1117

plumBing FixtuRes & suppliesFerguson Enterprises, Inc.Tucson* & Surrounding Area* . (520) 792-1700Plumbing Suppliers Inc.Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

plumBing pRoducts manuFactuReRMoen IncorporatedNationwide* . . . . . . . . . . . . . . . (440) 962-2000

political consultingCapitol Consulting, LLCPhoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

pool FuRnituRe manuFactuReRLeisure CreationsNationwide. . . . . . . . . . . . . . . . (866) 765-6726Texacraft Tropic CraftNationwide. . . . . . . . . . . . . . . . (800) 327-1541

pool/patio FuRnituRe-ReFuRBisHingSun Patio FurnitureNationwide* . . . . . . . . . . . . . . . (480) 227-2776Two Kings HospitalityMetro Phoenix* . . . . . . . . . . . . (602) 843-2121

pRinting & maRketingAllegra-Integrated Marketing & Print SolutionsMetro Phoenix*,Nationwide*. . (480) 941-4842DP Solutions, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 393-3551

SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875

pRocess seRvice & evictionsAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

pRoFessional poopeR scoopeR & poRteR seRvice

Poo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

pRopeRty management soFtwaReAppFolio, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 617-2163Property Management EZ, LLCMetro Tucson* . . . . . . . . . . . . . (520) 250-2274Yardi Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

pRopeRty tax consultingR.L. Cohen & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

puBlic HealtHAmerican Lung Association in ArizonaMetro Phoenix* . . . . . . . . . . . . (602) 258-7505Maricopa County Tobacco Use Prevention ProgramMaricopa County . . . . . . . . . . . (602) 372-7272

puRcHasingBuyers AccessStatewide* . . . . . . . . . . . . . . . . (303) 991-5559

Real estate BRokeRs/commeRcialCB Richard EllisWorldwide . . . . . . . . . . . . . . . . (602) 735-5555Marcus & Millichap (Cliff David)Valleywide* . . . . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Pete TeKampe)Metro Phoenix* . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Richard Butler)Metro PHX & Metro Tucson. . . (602) 952-9669Transwestern Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 956-5000

Real estate BRokeRs/multi-FamilyApartment Realty AdvisorsStatewide* . . . . . . . . . . . . . . . . (602) 252-4232Elan ResidentialMetro Phoenix* . . . . . . . . . . . . (480) 656-2565Joseph Bernard Investment Real EstateMetro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

Real estate seRvices/consultingAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Michael A. Lieb, Ltd.Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

ReFinisHing/ResuRFacingAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Metro ResurfaceStatewide* . . . . . . . . . . . . . . . . (602) 253-6732NuSurface Phoenix Metro, LPStatewide* . . . . . . . . . . . . . . . . (602) 395-2007

ReFuse Removal & Recycling seRvicesRepublic ServicesValleywide* . . . . . . . . . . . . . . . (602) 442-5997Republic Services TucsonPima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation suppliesRenovations PlusNationwide. . . . . . . . . . . . . . . . (303) 465-9009

RenteRs insuRanceAssurant Specialty PropertyNationwide. . . . . . . . . . . . . . . . (702) 824-1384Bader CompanyNationwide. . . . . . . . . . . . . . . . (888) 223-3726Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Renters Legal Liability, LLCNationwide* . . . . . . . . . . . . . . . (801) 994-0237

Rent payment By payRoll deductionSteadyPay Payment SolutionsNationwide* . . . . . . . . . . . . . . . (877) 632-9093

Reputation managementSatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

Resident ReFeRRal seRvicesApartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident seRvicesAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822Apartment LifeStatewide . . . . . . . . . . . . . . . . . (623) 243-0120SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

Revenue management soFtwaReRainmakerNationwide. . . . . . . . . . . . . . . . (678) 578-5700

RooF coatingsArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176Coating & Foam Solutions LLCMetro Phoenix . . . . . . . . . . . . . (602) 399-0784Pro-Tech ProductsStatewide* . . . . . . . . . . . . . . . . (480) 945-9303Red Mountain Roofing, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550

RooFing seRvicesArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Broken Arrow Construction CompanyStatewide* . . . . . . . . . . . . . . . . (480) 890-2322Diversified Roofing CorporationMetro Phoenix,Metro Tucson. . (602) 850-8265

Diversified Roofing Corporation of TucsonMetro Tucson . . . . . . . . . . . . . . (520) 670-1004Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998Jim Brown & Sons Roofing Co. IncStatewide* . . . . . . . . . . . . . . . . (623) 247-9252KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600Legacy Roofing LLCStatewide* . . . . . . . . . . . . . . . . (623) 581-0274Paramount RoofingMetro Phoenix* . . . . . . . . . . . . (480) 292-7929Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835Red Mountain Roofing, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Starkweather Roofing, IncStatewide* . . . . . . . . . . . . . . . . (602) 997-0529SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427SunvekMetro Phoenix* . . . . . . . . . . . . (623) 349-7663Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United Asset ServicesNationwide* . . . . . . . . . . . . . . . (602) 340-8274Western Roofing Systems, Inc.AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RuB systemsConservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333

scReening seRvicesAmRentNationwide* . . . . . . . . . . . . . . . (855) 214-4743

scReening seRvices/cRedit RepoRtsAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953AirfactzNationwide* . . . . . . . . . . . . . . . (800) 729-7776Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Contemporary Information CorporationNationwide* . . . . . . . . . . . . . . . (800) 754-0009CoreLogic SafeRentNationwide* . . . . . . . . . . . . . . . (623) 670-3273Credit Plus, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 258-3488First AdvantageNationwide* . . . . . . . . . . . . . . . (480) 272-7862Investigative ScreeningValleywide* . . . . . . . . . . . . . . . (480) 305-1350National Tenant Network - Arizona (NTN-AZ)Nationwide* . . . . . . . . . . . . . . . (480) 607-5288On-Site.comNationwide* . . . . . . . . . . . . . . . (602) 616-3279RealPage, Inc.Worldwide* . . . . . . . . . . . . . . . (877) 325-7243

Reliable Background ScreeningNationwide* . . . . . . . . . . . . . . . (602) 870-7711The Screening ProsNationwide* . . . . . . . . . . . . . . . (602) 540-8786TransUnionNationwide* . . . . . . . . . . . . . . . (312) 985-2946

secuRity deposit alteRnativesBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105SureDepositNationwide. . . . . . . . . . . . . . . . (800) 531-7873

secuRity guaRd seRvicesA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Blue Steel Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 283-4827Eagle Eye Security Services, LLCMetro PHX* & Metro Tucson* . (623) 826-2067Emerald Security GroupMetro PHX* & Metro Tucson* . (623) 251-6056Layne Security LLCMetro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847Omega Protective Services LLCMetro Phoenix* . . . . . . . . . . . . (480) 699-5460

secuRity seRvicesA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Bishop Security, Inc.Metro Tucson* . . . . . . . . . . . . . (520) 797-9409Core Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 518-6597Multicom, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 244-1100Securitas Security Services USANationwide* . . . . . . . . . . . . . . . (602) 414-3659SSignal 88 SecurityValleywide* . . . . . . . . . . . . . . . (623) 580-9416Tatalovich & Associates, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

selF stoRage/veHicle stoRageBusiness Property TrustMetro Phoenix . . . . . . . . . . . . . (503) 278-3434

seweR & dRain cleaningRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

seweR line cameRaingRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

sHopping evaluationsSatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

signsFusion Sign and DesignNationwide* . . . . . . . . . . . . . . . (602) 288-8903SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875Tile Signs & GraphicsStatewide . . . . . . . . . . . . . . . . . (480) 967-6029



2013 EXHIBITORS * Names in red are also Sponsors

ARIZONA MULTIHOUSING ASSOCIATIONAMA

2013 TucsonEducation Conference and Tradeshow

Tucson �onvent�on �ente�F��d�� Se�te��e� ��

Schedule of Events

Presented by Koglmeier Law Group

8:00 a.m. - 9:00 a.m.

9:00 a.m. – 10:15 a.m.‘You Are The Brand’

You are the sole proprietor of a personal services corporation.

You are the president and CEO of YOU, Inc. You are every bit as much a brand

as is Starbucks, Coca Cola or Disney. You’re known for something. You have

an image. Your value in the marketplace has been established.

Don’t like the brand you currently have? Well, you can change it. If you like

your current brand – learn how to strengthen it!This informative and entertaining presentation or workshop will show you how to strengthen a positive brand – or how to re-brand yourself into the strong, positive brand you need to be of value to the marketplace or the workplace.

10:15 – 10:30 a.m BREAK

10:30 - 12:00 p.m. The Greenspan Company/Adjustors International, Rich Hallock

JoanAnn Contorno is in the business of helping people reach for

their gold. As a highly sought after motivational speaker, author, entertainer,

comedienne, runner, triathlete, wife and mother, Ms. Contorno has first hand

experience reaching for and attaining personal gold. She has touched over a

million lives within hundreds of organizations. She will share her insights to

inspire others, addressing her audience with humor, warmth and wit.

Going For The Gold: Opportunities, networking and strategies are all available

at the AMA Tradeshow. Ms. Contorno will help you reach for your personal

and professional gold. Laugh and learn while Ms. Contorno helps light your

passion for life.

12:15 - 1:30 p.m. LUNCH

4:00 p.m.

4:30 p.m. Raffle prizes will be drawn at the AfterParty -must be present to win. Sponsored by Redi Carpet and Apartment Guide.

Registration, Continental Breakfast and Networking

Speaker: Description:

Keynote Speaker - JoAnn ContornoSponsor: Description:

Trade Show Exhibit Hall Open

Trade Show Exhibit Hall Closes

After Party at Zen Rock

Les Taylor

Bio: Les Taylor is the founder and managing partner of Outperformers International. He is an award-winning author, professional speaker and recognized expert in the field of performance improvement. Les is a former law enforcement executive, served as the executive director of the Arizona Association of Cheifs of Police, is a graduate of the FBI National Academy and is past president of the Arizona Chapter of the National Speakers Association.

1:30 – 4:00 p.m.

Register online at www.azama.org

social netwoRkingThe I Too CorpNationwide* . . . . . . . . . . . . . . . (920) 254-9400

soFtwaRe FoR apaRtment/Residential pRopeRty mgmt

AmSINationwide. . . . . . . . . . . . . . . . (404) 644-3203eSupply Systems, LLCNationwide. . . . . . . . . . . . . . . . (210) 979-6670

solaR eneRgyHarmon SolarStatewide* . . . . . . . . . . . . . . . . (623) 879-0010

solaR wateR HeatingAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

stepsDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Neece Precast & SupplyPhoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869STIMCO Precast ProductsNationwide* . . . . . . . . . . . . . . . (480) 898-8132SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

stReet sweepingAll City/Tri City Power SweepValleywide* . . . . . . . . . . . . . . . (602) 678-0059Epic Sweeping ServiceValleywide* . . . . . . . . . . . . . . . (623) 516-9014Sunstate Sweeping, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 415-1506Sunstate Sweeping, LLC. (Tucson)Tucson* & Surrounding Area* . (520) 293-0400

suB-FlooRingGenie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

suB-meteRingComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Conservice Utility Management & Billing . . . . .Nationwide* . . . . . . . . . . . . . . . (866) 866-0333Minol USAStatewide . . . . . . . . . . . . . . . . . (888) 766-1253National Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651NWP Services CorporationNationwide* . . . . . . . . . . . . . . . (949) 735-2625Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030Utilities Management Concepts, Inc.Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

supplies - electRical, HaRdwaRe &plumBing

Wilmar Industries, Inc.Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

swimming pool deck ResuRFacingCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932

Imagine Architectural Concrete, LLC.Statewide . . . . . . . . . . . . . . . . . (480) 557-5533Superior Pool ConstructionStatewide . . . . . . . . . . . . . . . . . (602) 395-0700

swimming pool design, const. &Remodel

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool Renovation - commeRcial

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, IncMetro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool RepaiR & RemodelCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494

swimming pool ResuRFacingCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool supplies & cHemicalsCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Leslie’s Poolmart Inc.Valleywide* . . . . . . . . . . . . . . . (602) 366-3926Maddy’s Pool Supply and ServiceMetro Phoenix* . . . . . . . . . . . . (480) 840-6370Natural ChemistryStatewide* . . . . . . . . . . . . . . . . (800) 753-1233Specialty CleaningValleywide* & Metro Tucson* . (480) 241-7525

tecHnology consultingLeeShanok Network SolutionsStatewide* . . . . . . . . . . . . . . . . (520) 888-9122LeeShanok Network Solutions (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 277-5757OneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

tecHnology: mass messaging seRviceOneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

telepHone answeRing & messaging systems

Answer PhoenixMetro PHX* & Metro Tucson* . (602) 248-8080Corporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

telepHone systemsCentury LinkStatewide* . . . . . . . . . . . . . . . . (800) 366-8201Cox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

teRmite eliminationCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

towing & paRking enFoRcementAMP Towing & RecoveryStatewide* . . . . . . . . . . . . . . . . (602) 437-1849Arizona Parking Management by BroncoMetro Tucson* . . . . . . . . . . . . . (520) 885-1925Charity TowingMetro Phoenix . . . . . . . . . . . . . (602) 249-2169Go Green EnvironmentalMetro Phoenix* . . . . . . . . . . . . (480) 274-0043

towing seRviceAll City TowingValleywide* . . . . . . . . . . . . . . . (480) 255-2489All Valley Impound/United Road TowingValleywide* . . . . . . . . . . . . . . . (602) 523-3322Kwik TowValleywide* . . . . . . . . . . . . . . . (623) 444-1020R & M Towing LLCValleywide . . . . . . . . . . . . . . . . (602) 415-1565SWAT Towing & Parking Enforcement Towing ServiceValleywide* . . . . . . . . . . . . . . . (480) 644-8181

tRee seRviceAll Year Round Expert Tree CareMetro PHX* & Metro Tucson* . (602) 647-4747Arizona TreeworksValleywide* . . . . . . . . . . . . . . . (602) 841-2900Phoenix Tree Service, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 866-2013Premier Tree Service IncValleywide* . . . . . . . . . . . . . . . (602) 550-4154ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192Top Leaf Tree ServiceMetro Phoenix* . . . . . . . . . . . . (480) 833-6465Tree Doctors, Inc.East Valley*. . . . . . . . . . . . . . . . (480) 844-4037Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400

utilitiesAPSStatewide* . . . . . . . . . . . . . . . . (602) 250-2966Conservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333Salt River Project (SRP)Valleywide* . . . . . . . . . . . . . . . (602) 236-4480Southwest Gas CorporationMetro Phoenix*,Metro Tucson* (602) 395-4070

utility allocation BillingComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Multifamily Utility CompanyNationwide* . . . . . . . . . . . . . . . (800) 266-0968

utility Bill auditingNational Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

vending seRvicesLarsen VendingMetro Phoenix* . . . . . . . . . . . . (602) 257-8727Vilar Vending, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

video liBRaRyDVD in DemandStatewide* . . . . . . . . . . . . . . . . (480) 234-9684Resident Entertainment ServicesNationwide* . . . . . . . . . . . . . . . (623) 399-8859

video mysteRy sHoppingBusiness ObservationsWest of the Mississippi* . . . . . . (623) 594-2113

wasHeRs & dRyeRs - coin meteRedCoin & Professional Equip. CompanyPhoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808Coin & Professional Equip. Company (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Excalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

waste managementValet WasteNationwide. . . . . . . . . . . . . . . . (813) 247-7524Waste Consolidators, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 897-3601Waste ManagementStatewide* . . . . . . . . . . . . . . . . (888) 964-9760

wateR conditioning & puRiFicationAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR conseRvationBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

wateR damage/stRuctuRal dRying &mold Remediation

Ace Construction Services, LLCValleywide* . . . . . . . . . . . . . . . (602) 840-4500Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304

wateR HeateRsBenrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR vendingArjencia WaterMetro Tucson . . . . . . . . . . . . . . (520) 882-0200RainMaker TechnologiesTucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

weBsite developmentLeaseLabsNationwide. . . . . . . . . . . . . . . . (619) 233-4700

weldingAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

window cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

window coveRingApartment Interior SupplyValleywide . . . . . . . . . . . . . . . . (480) 964-7600Blind Co. Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8098


Restore Your Damaged Home or Business Quickly and Beautifully.

Expert restoration services for your home since 2003.

•Insurancerestorationexperts•18yearsexperienceintherestorationindustry•Specialistinfire,water,andstormdamagerepairs•Full-servicegeneralcontractorprovidingall phasesoftherestorationprocess•Independentclaimsadjustingprovidedatnoadditionalcost,ifneeded•Old-WorldEuropeancraftsmenonstaff•MemberofRestorationIndustryAssociation•MemberofBBB•HolderofprestigiousCertifiedRestorerdesignation•Licensed,bonded,insured

Nomatterhowyourhomeorbusinesswasdamaged,youcanrelyontheexperienced,talentedandcaringexpertsatADANACtorestoreyourpropertywithqualitymaterialsandunsurpassedcraftsmanship.Formoreinformation,andyourfreeconsultationandestimate,callustoday!

Why Choose ADANAC? Restore Your Property

TRUST YOUR RESTORATION EXPERTS

“ ”WeworkdirectlyforyounottheInsurancecompany.

Adanacwillhelpyouget thehighestsettlementpossible.

Adanacmakessafetyakeyelementofeveryrestoration.

5830W.ThunderbirdRd.,SuiteB8PMB#305Glendale,AZ85304

480-818-1820or602-292-3987Formoreinformation

[email protected]



[email protected]

Operation’s License #189034 – KB01

Youwillreceivemaximumreturntowardsyourclaim.

FIRE • SMOKEWATER • WIND STORM • MOLD

ACCIDENTYour ONE-STOP Restoration Resource

Restore Your Damaged Home or Business Quickly and Beautifully.

Expert restoration services for your home since 2003.

•Insurancerestorationexperts•18yearsexperienceintherestorationindustry•Specialistinfire,water,andstormdamagerepairs•Full-servicegeneralcontractorprovidingall phasesoftherestorationprocess•Independentclaimsadjustingprovidedatnoadditionalcost,ifneeded•Old-WorldEuropeancraftsmenonstaff•MemberofRestorationIndustryAssociation•MemberofBBB•HolderofprestigiousCertifiedRestorerdesignation•Licensed,bonded,insured

Nomatterhowyourhomeorbusinesswasdamaged,youcanrelyontheexperienced,talentedandcaringexpertsatADANACtorestoreyourpropertywithqualitymaterialsandunsurpassedcraftsmanship.Formoreinformation,andyourfreeconsultationandestimate,callustoday!

Why Choose ADANAC? Restore Your Property

TRUST YOUR RESTORATION EXPERTS

“ ”WeworkdirectlyforyounottheInsurancecompany.

Adanacwillhelpyouget thehighestsettlementpossible.

Adanacmakessafetyakeyelementofeveryrestoration.



[email protected]



[email protected]

Operation’s License #189034 – KB01

Youwillreceivemaximumreturntowardsyourclaim.

9299 W Olive Ave., Suite #814Peoria, AZ 85345-8378

623-266-2761 emergency: 623-748-4628For more information visit adanacent.com

or email [email protected]

Operation’s License #189034 - KB01

• Full-service general contractor.

• 20 years in the restoration industry.

• Specialist in fire, water and storm repairs.

• 24/7/365 emergency service.

• Old-World European craftsmen on staff.

• We work to get you the highest settlement possible.

• Access to a public claims adjuster at no cost.

• Member of Restoration Industry Association(only 3 Valley companies)

• Offers five-year protection with warranty for materials and labor.

• A+ Rating with BBB; No complaints with BBB orAZ Registrar of Contractors.

• Holder of prestigious Certified Restorer designation.

• Licensed, bonded, insured.

Why choose ADANAC?

“We work directly for YOU, not the insurance company.”

ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

EMERGENCY:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

RESIDENTIAL:For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

MULTI-HOUSING:When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

COMMERCIAL:

ADANAC is there for you every step of the way!Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up. Timely response is needed to protect and preserve the remaining structure. Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention. Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

Trust yourrestoration experts!

apartment news - september 2013

Documents

tucson ama members

city of phoenix

little hands tucson

tucson padres

years tucson big hearts

city staff

little handsby ama

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