Position Description

Learning & Development Officer

Wesley Learning & Development

September 2017

Signed – Manager Signed – Employee

Date Date

Agreement

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Learning & Development Officer Wesley Learning & Development 1. Overview of Wesley Mission

Wesley Community Services Limited, a company limited by guarantee pursuant to the Corporations Act 2001, is a Public Benevolent Institution operating as Wesley Mission to deliver services and programs to provide direct relief of poverty, sickness, suffering, distress, adversity, disability, destitution, and helplessness in New South Wales and other parts of Australia as inspired by the work of Jesus Christ in word and deed. Our vision is to: “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can”. Out of Christian love and compassion we are guided by Christlike servant hood, unfailing integrity and courageous commitment. The organisational plan is based on four key result areas, namely:

our clients

our people

our operations

our financials Our position descriptions and performance plans are aligned with these four key result areas.

2. Overview of Wesley Learning & Development

The Wesley Learning & Development team has five key responsibilities:

To:

execute the Learning & Development Strategy for Wesley Mission through the development and implementation of policies and procedures

design and develop solutions to address organisational learning and development needs

develop and administer the social and technical infrastructure for the delivery, evaluation and reporting of learning and development programs and activities

coordinate organisational learning & development programs and workshops

provide learning and development advice to portfolios in operations and support services

3. Overview of role

To meet the responsibilities of the team the Learning & Development Officer is responsible for :

the design and development of resources that support the corporate Learning and Development program and the implementation of new systems and policies

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completing designated assignments related to items on the HR Business Plan and Learning & Development Plan

facilitating induction and professional or technical learning programs

supporting the L&D Coordination role to maintain the business-as-usual functions of the Learning and Development team

4. Relationships

Reports to: Learning & Development Manager Supervises: Nil Interacts with: Internal and external stakeholders including:

program owners, project managers, subject matter experts, system owners and users, clients and participants for the purpose of designing and developing resources

L&D Coordinator for the purpose of supporting coordination activities

managers and staff throughout Wesley Mission

representatives from portfolios in Operations and Service Delivery

trainers, facilitators and subject matter experts inside and outside Wesley Mission who conduct Learning and Development activities

providers of goods and services who we partner with

5. Major role responsibilities

5.1 Our clients

5.1.1 Design and development of learning resources

Design and develop learning resources for learning programs that increase Wesley Mission’s ability to deliver on our mission and vision. The resources required are identified through Wesley Mission’s strategic plans and an on-going learning needs analysis.

The L&D team develop resources in the following areas:

induction to Wesley Mission

organisation-wide information systems

organisation-wide policies and procedures

management and leadership development

To a lesser degree the L&D team assist with the development of resources that are related to our operations and have organisation-wide relevance. The learning resources may be developed for a variety of delivery methods including:

on-demand e-learning modules

face-to-face classroom workshops

live virtual classroom to remote audiences

interactive reference guides

The design and development of resources will require consultation with a range of stakeholders and reference to documents and resources inside and outside Wesley Mission.

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The L&D Officer will also be responsible for the on-going maintenance and review of technical applications for the design, development and delivery of learning. Facilitate learning programs While the primary role of the L&D Officer is in design and development there may be a need from time-to-time to facilitate induction workshops or to deliver basic technical training or basic professional development skills. 5.1.2 Performance Measures

Meet the stated outcomes and timelines for the development of resources according to project plans

Maintain workshop evaluation scores according to standards established for internal and external facilitators

5.2 Our people (our team)

ensure all Human Resource (HR) policies and procedures are understood and adhered to

on a quarterly basis meet with your manager to discuss your progress according to the Employee Contribution & Development plan

ensure your position description is up-to-date and identify career training and development and career growth opportunities for yourself

regularly report to your manager on team issues such as resourcing needs, performance, training/development, disciplinary action, leave, Work, Health & Safety issues etc

identify and recommend opportunities to increase team satisfaction

promote and ensure adherence to Wesley Mission brand

attend all scheduled meetings. 5.2.1 Performance Measures

Meet the requirements for work and development according to probation and Employee Contribution and Development plans

5.3 Our operations

Support the coordination of learning and development activities The L&D Coordinator coordinates the delivery of our learning programs including scheduling, enrolments, recording and reporting. These are tasks requiring daily attention. The L&D Officer acts as the back-up to the L&D Coordinator for peak periods and in the absence of the L&D Coordinator. This may include, but is not limited to:

managing enrolments

managing course records

course preparation

training room supervision

liaising with contractors

entering invoices

collating information and preparing reports

responding to enquiries

Employee contribution and development

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5.3.1 Performance Measures

provide adequate support to meet the L&D Coordinator performance measures for business-as-usual

5.4 Our financials

Ensure all projects are delivered to budget and seek opportunities to minimise expense wherever possible.

5.4.1 Performance Measures

projects are delivered to budget

5 Professional responsibilities

As directed, other activities to support the delivery of the Wesley Learning and Development Business Plan and Wesley Mission Strategic Plan, as requested by your manager

as an employee, be responsible under the Work Health & Safety Act for the health and safety of all persons they come into contact with, during employment. All hazards and injuries must be reported through the normal process as set out in Wesley Mission’s Work Health, Safety and Rehabilitation Quality Management System and site procedures

in relation to Wesley Mission and the Uniting Church in Australia, attend such functions, meetings, seminars, training courses as directed by your supervisor

in relation to Wesley Mission attend worship services as encouraged by your supervisor

take responsibility for personal career development and training

participate in Wesley Mission’s Orientation program, so as to gain an understanding of, and promote, the application of the EEO, Affirmative Action, Privacy Act, Work Health & Safety Act and other relevant legislation

administer Wesley Mission’s philosophy of care and other relevant policy documents as appropriate

demonstrate responsible stewardship of all resources, and willingness to report impropriety in keeping with the values of Wesley Mission

ensure the reputation and integrity of Wesley Mission is maintained at all times

maintain confidentiality.

6 Selection criteria

To be successful in this position, candidates must possess the following:

Demonstrated behaviours behaves in a manner consistent with Wesley Mission’s vision, mission and values

ability to work unsupervised

ability to work as an effective team member

works collaboratively with internal stakeholders and customers

keeps manager up to date on progress and roadblocks

manages work priorities according to plans

gives and receives feedback constructively

lifelong learning mindset

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Essential skills/knowledge listening skills to understand and analyse where there may be a workplace learning

need

design skills to construct solutions according to requirements

high level writing and reviewing skills

skills to develop assessment tasks related to learning outcomes

self-authored e-learning software development skills

project management skills to meet outcomes in scope and on time

intermediate skills in Microsoft Office Word, Excel, Outlook and PowerPoint

current NSW Driver’s Licence

Desirable skills/knowledge experience using Storyline e-learning software

ability to facilitate training workshops and be the master-in-charge of large events

relevant vocational qualifications for the development of learning programs and the facilitation of learning programs

consulting experience

monitor supplier relationships according to contract

not for profit or cause related work experience

Wesley Mission is a rewarding workplace where you can contribute to helping support people in need. Our valued employees can take advantage of the following benefits:

Salary packaging

As a Public Benevolent Institution, Wesley Mission can offer eligible employees concessional Fringe Benefits Tax treatment. This simply means that a portion of your salary may be packaged tax free – thereby reducing the amount of income tax you pay on your salary. Please contact your Supervisor to see if you are eligible.

Educational assistance scheme

Because your development and growth is valued you can apply for financial assistance and study leave for a course related to your role. This benefit is available upon completion of your 12-month anniversary.

Paid parental leave

We are committed to supporting you and your family and provide a top-up payment to employees in addition to the government Paid Parental Leave scheme.

Employee support program

As we are committed to helping you maintain positive emotional health and general wellbeing you have access to four free external counselling sessions for personal and or professional reasons. These independent counselling and support services are completely confidential and none of the details of your conversations will be disclosed to Wesley Mission.

You also have access to Wesley Mission’s Chaplaincy support program which strives to meet the spiritual and emotional needs of people in a holistic fashion. Our Chaplains have training across many disciplines including theology, mental health, counselling, grief, loss and trauma and will provide you with confidential and sympathetic support in times of need.

Staff recognition program

A chance to shine is Wesley Mission’s Staff recognition program which recognises employees for their dedicated commitment to delivering a high level of service across a broad spectrum of programs and activities. Peer nominated, this program gives you the opportunity to voice your opinion and turn the spotlight on a colleague you admire and value.

Employee benefits

HR

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Staff learning and development

You will be provided with ongoing training and learning opportunities to develop your skills and knowledge. Wesley Mission facilitates internal and external training to support you in your role.

Employee contribution and development program

Annual review with your Supervisor to develop your career path and identify training needs.

Workplace payroll giving program

You can regularly donate to your favourite charity from your pre-tax salary.

Travel insurance

You, your family and your friends have access to discounted travel insurance products through AIG Travel Insurance.

Health insurance

You have access to discounted Bupa health insurance products.

More information

Further information about any of these benefits is available on the intranet under the Human Resources section or Wesley Policies & Procedures. Alternatively please see your Manager or Supervisor who can provide you with a copy of the relevant policy and procedure.

Do all the good you can because every life matters

Our vision

Our missionContinuing the work of Jesus Christ in Word and deed

Our valuesOut of Christian love and compassion we are guided by:

• Christlike servanthood• unfailing integrity• courageous commitment.

Wesley Mission

Application for employment

Application for Employment Selection procedure Page 1 of 2 Version: 8.0

Position applied for:

Date of application: Availability to commence:

How did you find out about this position?

☐ Seek ☐ Christian Jobs ☐ Ethical jobs ☐ Wesley Mission intranet ☐ Wesley Mission website ☐ Staff referral

☐ Newspaper (specify) _____________________________ ☐ Other (specify) _____________________________

Your details

Title: ☐ Rev. ☐ Mr ☐ Mrs ☐ Miss ☐ Other (please specify)

Surname: Given name(s):

Contact phone:

Home Mobile Work

Email:

Do you speak any languages other than English? ☐ No ☐ Yes (please specify)

Centrelink information (for supported employees only)

Type of benefit:

Centrelink referral? ☐ No ☐ Yes - Centrelink referral number:

Are you legally entitled to work in Australia?

☐ Yes, I am an Australian/New Zealand citizen or permanent resident (please provide evidence)

☐ Yes, I hold a valid work visa (please attach a copy and provide details below)

Type of Visa: Expiry date:

In the last 10 years, have you spent more than six months in a country while over the age of 16 years?

☐ No

☐ Yes (please list all relevant countries and contact Wesley Mission to ask if you will require international police checks)

Have you previously worked for Wesley Mission? ☐ No ☐ Yes (please provide details below)

Date employed: Position held:

Name of centre/program: Reason for leaving:

Do you have an existing connection to any Wesley Mission staff member or service? (e.g. Foster care)

☐ No ☐Yes (please provide details) _____________________________________________________________

Please state your highest level of education

Year 12 ☐ Certificate/ Diploma ☐ Bachelor Degree ☐ Masters ☐ Other ☐

Please Specify

Are you registered to practice as a registered/enrolled nurse or an allied health professional (e.g. psychologist, physiotherapist, doctor, etc.) in NSW?

☐ No ☐Yes (please provide details below)

Profession / qualifications held:

Registration number Practicing certificate anniversary date

Are you a licenced tradesperson? ☐ No ☐ Yes (please provide details below)

Trade: Licence number:

Are you a member of any professional organisations? ☐ No ☐ Yes (please provide details below)

List any professional memberships:

Application for Employment Selection procedure Page 2 of 2 Version: 8.0

Do you hold a current Australian drivers licence? ☐ No ☐ Yes (please provide details below)

Licence class: Licence number:

Criminal history check / Working with Children Check

Staff in a child-related role must obtain/ hold a current Working with Children check. If you already have a clearance

letter, please provide your WWC or APP number: ______________________________

It is a condition of employment that all applicants consent to undergo a criminal history check prior to engagement

Have you been convicted of a criminal offence that may prevent you from carrying out the duties related to this position?

☐ No ☐ Yes (please provide details below)

Work Health & Safety

Do you have any past or current medical condition which may affect your performance in the role for which you have applied?

☐ No ☐ Yes (please provide details below)

Do you have any past or current medical condition which may be aggravated or worsened by the duties of the role?

☐ No ☐ Yes (please provide details below)

Please note: Your appointment may be subject to you undergoing a health assessment.

Conditions associated with this application

I acknowledge that: Wesley Mission will release information on this application form to nominated individuals participating in the

recruitment and selection process. I am also aware that, under the Privacy Act Amendment (2000), Wesley Mission will take all reasonable steps to protect this information.

If my application is unsuccessful, this form shall be kept for no longer than six (6) months before being destroyed. If offered employment, this form will become the basis of my personal file, and will be forwarded to Wesley Mission’s

HR Department, and a copy of this form will be retained at the Centre/Program where I will be employed by the Manager/Supervisor.

If successful, I will adhere to the requirements of my letter of employment, award or agreement, Employee Handbook, and policies and procedures of Wesley Mission.

Wesley Mission is a Christian organisation requiring staff to affirm to our values:

Our Vision Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.

Our Mission Continuing the work of Jesus Christ in Word and deed.

Our Values Out of Christian love and compassion, Wesley Mission is driven by

Christlike Servanthood

Unfailing Integrity

Courageous Commitment.

Wesley Mission endeavours to translate these values into practical policies and behaviour so they actively shape and define the character of the Mission and the decisions we make within it.

I have read and understood the above conditions of associated with this application and hereby affirm Wesley Mission’s values statement. Furthermore, the information stated on my application for employment is true and correct to the best of my knowledge and belief. I am aware that any false or inaccurate information given by me may prevent my employment or be the cause for my dismissal.

Signature of applicant: Date: