WORKPLACE COMMUNICATIO

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Applied Linguistics

By Shara G. Pineda

Definition of Terms:

Workplace communication :

is the process of exchanging information, both verbal and non-verbal, within an organization. An organization may consist of employees from different parts of the society. In order to unite the activities of all employees, communication is crucial.

Importance of Workplace Communication Communication problems can make the

work environment uncomfortable and unproductive for everyone, and not just the individuals directly involved in the issue.

Good communication is a key part of success in the workplace.

Importance of Workplace Communication

Without communication skills we are unable to let others know what we think, feel, or want to accomplish. We are unable to build partnerships, motivate others, or resolve conflict. 

MOST EFFECTIVE COMMUNICATION IN THE WORKPLACE

Listening Empathy Patience Clarity Positivity Self-improvement

Barriers of Workplace Communication

Physical Barriers Walls, doors and dividers do their jobs--

they divide.

Language Barriers In many cases people whose first

language is not English are part of the working environment. 

Barriers of Workplace Communication Cultural Barriers

People who speak English perfectly well may have different attitudes and approaches that come from their places of origin or the way they were raised. 

Emotional Barriers Some people are just shy. Others are

conflict avoidant.

Barriers of Workplace Communication Personality

People come with all kinds of angles, quirks, attitudes, approaches and world views.