APPOINTMENT OF CORPORATE OPERATIONS DIRECTOR APPOINTMENT BRIEF

JULY 2020

AN INTRODUCTION FROM TRACY WILD, OUR CHIEF EXECUTIVE Dear applicant,

We are delighted that you are interested in joining Langley

House Trust. This is a key position which sits within our small

executive team, which will comprise of just three Directors. This

Corporate Director role has significant influence within our

organisation. The person will lead and direct the current and

future work of the Trust.

Langley House Trust is an innovative Christian charity that

provides specialist housing, programmes and support services

in the community, and targeted advice in prisons, for offenders

seeking to live crime-free.

Since 1958 we have earned an enviable reputation for reducing

reoffending with proven results. Part of the Langley House

Trust Group, Kainos Community and Clean Sheet transform

lives; Kainos runs Challenge to Change, a pioneering prison

wing community and post-release mentoring programme, and

Clean Sheet helps people with convictions to find sustainable

employment after prison. Regardless of a person’s history, our

passion is to change every life or the better. This passion to see

lives changed for the better is what unites our staff and

volunteers.

Langley House Trust is first and foremost about mission and this within a context of managing risk

carefully, and ensuring we run an efficient and effective business that remains viable for the longer term,

so that future generations can benefit from its services.

Since 2015 Langley House Trust’s income has grown by £3.5m (34.4%) and net assets have grown by 18.4%

to £8.3m. Langley House Trust is keen to develop and grow not because it wants to improve the bottom

line financially but because it believes there are unmet needs within the sectors in which we work, and so

that others can benefit from our life changing services.

We are seeking to recruit a committed Christian whose character matches our values. The person we seek

will have significant experience in senior leadership. We would like a person who can reflect on their work

and their decision making but is decisive. It is important that you can identify key issues and lead others to

be the best version of themselves, helping them to focus and deliver according to Trust priorities.

We seek a person who is resilient, hardworking and able to give the breadth and depth of assurance

required by both executive colleagues and the Board of Trustees across key areas of their portfolio.

Langley House Trust is missional and as such if you seek to join an organisation where you will make a

difference, look no further - we offer this and more.

I would like to conclude by thanking you for your interest and pray God will guide you in your future steps.

Tracy

ABOUT LANGLEY HOUSE TRUST Langley House Trust is a dynamic Christian Charity, built on a strong legacy of providing housing and support to

some of the most marginalised groups in our society, namely those who have offended and for a variety of reasons

have struggled to find their place and sense of worth in communities again. We often work with individuals who

other similar organisations have been unable to retain and we pride ourselves on this as a core part of our ethos:

our vision is of a crime-free society where no-one is unfairly disadvantaged or excluded because of their past.

Langley has a rich history and was established in 1958 by a group of Christians who were motivated by their passion

to see the lives of offenders changed for the better. We are proud of our heritage and staff who join us, whether

from a place of having a personal faith or none, often tell us they are drawn to Langley’s values which centre around

behaving in a way that is Christ-centred, Visionary, Responsible, Respectful and Honest.

During 2018-19 we worked with 914 clients through the variety of services we provide: We offer specialist housing

for offenders through a range of support and care offers. We provide psychological services for those who need it

and are experienced in working effectively with and retaining clients who experience learning disabilities,

challenging mental health, issues with substance misuse and impulse control behaviours which can lead to a lack of

consequential thinking. Of our 15 services nationally, 8 offer care and are registered with and regulated by the Care

Quality Commission (CQC). We have demonstrated that for those requiring personal care, we are well equipped to

provide what is needed, especially when there may also be a history of complex needs or particular types of

offending behaviour that can make these individuals hard to place elsewhere. Across our hostel, dispersed

community housing and residential care services we have over 500 bed spaces and work closely with Local

Authorities, Clinical and Joint Commissioning Groups, individual Prisons and Probation services, the Ministry of

Justice and others to manage the appropriate referral, assessment and safe placement of clients into our services.

The impact of our excellent community based provision is mirrored in our work through two prison programmes;

the first is delivered under Langley’s Kainos banner and offers an intensive behavioural change programme,

Challenge to Change, initially delivered at HMP Haverigg in Cumbria and since 2019 within HMP Lancaster Farms.

We also deliver a contract in custodial settings on behalf of Ixion, which supports debt and gambling as well as

accommodation.

Clean Sheet is also part of the Langley group, offering clients who are work-ready an opportunity to access

employers who are supportive of those with offending in their past, and looking to support them into a better future

through employment and training.

In June 2019 we were re-awarded the Investors in People Gold Award, which is testament to the consistently high

standard of work we provide across the Langley House Trust Group. Langley was also awarded Care and Support

Provider of the Year 2019 by 24 Housing Awards and continues to benchmark its success against other care and

housing providers in the market. Fewer than 3% of our client group are convicted of a further offence whilst with us,

and this has been a consistent outcome over many years.

Our vision Our vision is of a crime-free society where no-one is unfairly disadvantaged or excluded because of their past.

Our mission Our mission is to work with those who are at risk of offending or have offended, establishing positive foundations so

that they can lead crime-free lives and become contributors to society.

Our values Our values guide our thinking and actions – they set out the ‘way we do things’.

• Christ-centred – we put Christ’s teachings at the heart of what we do and how we do it

• Responsible – we look after those who are brought into our care

• Respectful – we value difference and actively engage with others in teams and in partnership

• Visionary – we see those we care for as individuals and what they can be, and not how society labels them

because of their past

• Integrity – we have strong principles and are honest

FOR MORE INFORMATION For more information, please visit our website: https://www.langleyhousetrust.org/

GROUP REQUIREMENTS Langley House Trust expects all employees to adhere to the following group requirements:

Values: To fully integrate and maintain the Christian values of the organisation in all aspects of your work

by:

• Ensuring that your behaviour and attitudes are congruent with the Christian mission.

• Ensuring the Christian ethos of the Trust is appropriately interpreted, integrated and upheld.

• Helping create an environment that fosters teamwork, promotes diversity and which supports and respects

clients, other employees, partner agencies and suppliers.

• Leading others in specifically Christian acts of prayer and worship as required.

Diversity and inclusion: To uphold the Christian ethos of Langley House Trust by encouraging and

modelling positive values, supporting and empowering others and respecting diversity.

Guidance: To demonstrate an understanding of, and compliance with, Trust policies and procedures.

Safety: To work in a way that promotes your own safety and that of others to fulfil health and safety requirements

under current legislation and to report concerns upwards through the line management structure.

Participation: To contribute to the development of local and Trust policy by participating in meetings, working

parties, inspections, conferences, and investigations as required.

Concerns: Report concerns upwards through the line management structure and, if necessary, to use the Trust’s

‘whistle blowing’ procedures.

Deputise: To be familiar with the work of your line manager and deputise for him/her, when required, in their

absence.

Professionalism: To act professionally and maintain appropriate boundaries.

Communication: To report regularly to your line manager and/or colleagues on material matters in relation to the

specific tasks of your role.

Records: To regularly monitor and ensure that you manage and maintain accurate and timely records so that the

highest standards of probity and accountability are achieved and all organisational requirements and targets that

apply to your post are met.

Plans: To demonstrate understanding of the current Trust business plan and performance indicators.

Finances: To assist in the control of both income and expenditure within Trust limits and the project/department

budget.

Shortfalls: Identify and report shortfalls in services to your manager.

Liaison: To liaise at an appropriate level with a range of agencies, including Probation, Social, Housing and Health

Services.

THE ROLE The role is accountable to the Chief Executive and has five direct reports:

• Area Managers x 3

• Head of Property and Housing

• Operational Administrative Assistant

Langley House Trust is seeking to appoint a Corporate Operations Director to lead and manage consistently safe

and outstanding operational interventions across the Group. Ensuring new services integrate seamlessly within the

delivery models of the Group contributing to the mission, ethos and values of the group.

The appointed candidate will provide strong senior leadership and management to a talented and committed staff

team ensuring missional and performance objectives are consistently achieved, in line with our Christian values.

Reporting to the Chief Executive, the Corporate Operations Director will be responsible for developing and

delivering a compelling strategic vision for the operational work of Langley House Trust and Kainos Community.

KEY RESPONSIBILITIES

• Leadership - to lead your team ensuring development, management and supervision of team

members to demonstrate Christ centred leadership and achieve good performance. To recruit for

other roles which also have an Occupational requirement to be a Christian.

STRATEGIC RESPONSIBILITIES FOR ALL CORPORATE DIRECTORS

• To maintain and develop a Christ centred culture, values and reputation and to demonstrate strategic

Christian leadership by creating an environment that fosters teamwork, promotes diversity and which

supports and respects all stakeholders.

• To deputise for other corporate Directors in their absence as required.

• To assist the Board in formulating and developing Trust policy and strategy.

• To identify strategic opportunities and to develop the organisation in new and innovative ways in

accordance with the mission and strengths of the Trust.

• To contribute to the formulation and delivery of the strategic objectives of the Trust and the Business

Plan.

• To plan and direct the Trust's activities to achieve stated/agreed targets and standards for performance,

quality, culture and legislative adherence.

• To assist in the identification of and to be accountable for the delivery of portfolio key performance

targets of the Business Plan.

• To actively develop the Trust in terms of value for money, quality and the range of services offered.

• To develop and manage strategic plans and budgets for portfolio priorities.

• Ensure that appropriate risk assurance processes operate effectively throughout the organisation.

• Develop the Trust's influence, reputation and funding sources through building relationships/partnerships

with government, local service commissioners, church networks and donors.

• To communicate and implement working methods that manage and mitigate offender risks, in line

with our values.

• To be able to identify business risks being able to develop and deliver sound and consistent methods

of mitigating or eliminating these risks.

• To ensure that up to date practices are adopted in relation to safeguarding, and these are integral to

all our operational work. Ensuring partner agencies receive timely communication in regard to

safeguarding concerns and targeted, timely action is taken where and when required. To represent

the Group in line with our Christian Mission and values.

• To ensure we deliver high quality care, supported housing and in prison services developing our

standards of practice from internal and external learning.

• To achieve high quality inspection outcome from the Care Quality Commission for the Trust’s

registered care services.

• To be able to identify and communicate key operational controls in ensuring we deliver safe and

high-quality services. To ensure the senior and local teams remain focussed on maintaining the

integrity of these key controls and work to promote Christ-centred leadership.

• To work collaboratively with colleagues to ensure the best outcome for the Trust is achieved.

• To develop and deliver services to enhance missional outcomes for the Trust and ensure that local

services outwork the values and ethos of the Trust. To represent the Trust at faith-based events and

to regularly lead devotions at internal events and meetings.

• To report key operational information in a timely and accurate form for both internal and external

audiences, providing clear interpretation and targeted rectifying actions where appropriate. To be

able to use this information to inform operational priorities giving confidence to colleagues and the

Board of Trustees.

• To ensure regulatory expectations are met and good practice and key learning is a key component of

operational delivery. Developing a culture of compliance and continuous improvement across the

Group.

• External stakeholders – To actively engage with internal and external stakeholders to ensure the trust

is leading edge in delivering all aspects of operational delivery and Mission.

• Consult and collaborate with other senior colleagues to ensure that operational delivery is in

harmony with the Trust ethos and values, for both internal and external stakeholders.

• Policy - to develop or provide input to standards, practices, policies and procedures to ensure work is

effective and meets missional and Business Plan objectives. Attend and input to key meetings as

required.

• To contribute to the marketing and sales for the Group, participating in events and contributing to

articles or interviews as required

• Care Income Targets – Lead and manage the team so that care voids are filled, and care managers

are equipped to deliver safe services to clients whilst improving retention rates of clients.

• To lead and manage health and safety across Langley House Trust and Kainos Community, ensuring

a positive safe ethos is developed and we deliver on relevant regulatory compliance.

• Ensure a board range of rehabilitation solutions are offered within our services meeting contractual

and internal expectations and in line with our Mission.

• Develop and deliver sustainable efficiency savings across key areas of operations.

• Write and deliver legible high-quality strategic reports which identify and assess key business issues

relevant for the board and its committees, as well as for internal and external audiences.

• Ensure an on-going programme of client engagement is in place including facilitating the National

Consultative Committee, the annual survey of clients and the annual report to tenants.

• Ensure that sufficient business continuity plans are in place and are regularly reviewed and tested to

ensure safe and consistent operational delivery during a significant business continuity crisis.

PERSON SPECIFICATION Beliefs and Knowledge

• Candidates will have an understanding of Christian doctrines to enable Christ-centered

leadership of others and support of the Mission and values of the Group.

• They will have an active prayer life and willingness to worship and pray for the Group and

offenders or those at risk of offending.

Qualifications and Training

• Candidates will have good general education to degree level (in the Social Housing, Care, Health

or Justice sector.) or equivalent experience.

• They will have good literacy to write high quality reports and communications and will be able to

communicate with people in plain English. They will be able to read, understand and produce

materials and publications.

• They will be numerate to develop, deliver and measure performance against budget and

management accounts.

• Candidates will be competent with all MS products.

Knowledge, Skills and Abilities

• Candidates will have the ability to lead, manage and coach at a senior level.

• They will think strategically and develop relevant strategies to support and contribute towards

mission and business objectives.

• Candidates will understand the issues affecting offenders and vulnerable people and will have

direct experience of improving performance at a senior level in a relevant sector, understanding

key areas of compliance and good practice in a sector relevant to the work of the group.

• They will be able to demonstrate innovative and creative thinking and will show insight and

resilience.

• Candidates must be able to lead at a senior level, giving clear direction so that issues are resolved

in accordance with expectations and in a timely fashion.

• High level interpersonal skills are required, including the ability to work closely with a wide range

of potential and existing funders, stakeholders and supporters.

• Candidates will have good influencing and presentations skills.

Flexibility and Mobility

• Candidates must be team players, yet self-disciplined enough to work alone. They must be able to

use initiative and work to deadlines. Organisation and prioritising skills to manage own workload

and direct/support others are required.

• Candidates will have a flexible attitude to rapid changes in task and be able to work flexible hours

on occasion to suit the exigencies of the service.

TERMS OF APPOINTMENT • A competitive salary and benefits package will be negotiated with the successful candidate, please

contact Saxton Bampfylde (Hannah.Scarisbrick@saxbam.com) for more information on the range.

• The role also comes with;

▪ an essential car user allowance

▪ private medical insurance allowance

▪ up to 8% matched pension contributions

▪ 30 days annual leave – plus bank holidays

• The position is home-based with a minimum of 40 hours per week, some of which will be

unsocial. The post includes some travel and overnight stops can be expected.

• A full driving license with the ability to travel throughout England, and satisfactory DBS check are required.

• Appointments are conditional upon the satisfactory outcome of an Enhanced DBS and Adults

Barred List checks.

Review / Right to Vary Job Description

• This Job Description will be reviewed regularly as part of the Performance Appraisal process and may be

subject to other variance. If you feel that any amendments might constitute a material change in the level

of your responsibilities, you can apply to your line manager to have the grading of the role re-evaluated.

• In order for you to fulfil the requirements of the post you may be required to undertake training leading to

recognised qualifications from time to time.

• You may be required to undertake other tasks that are assigned to you that the Trust might reasonably

expect to be within your competence and grade.

HOW TO APPLY

Saxton Bampfylde Ltd is acting as an employment agency advisor to the Langley House Trust on this

appointment.

Candidates should apply for this role through our website at www.saxbam.com/appointments using code

JLHTD.

Click on the ‘apply’ button and follow the instructions to upload a CV and cover letter, and complete the online

equal opportunities monitoring* form.

The closing date for applications is noon on Wednesday 5th August.

* The equal opportunities monitoring online form will not be shared with anyone involved in assessing your application. Please complete as part of the application process.