april 14, 2015 sig alignment survey – focus group details

April 14, 2015

SIG AlignmentSurvey – Focus Group Details

• Survey Developed December/January• Opened – 2/06/15• Closed – 2/23/15• 35 Government Responses• 78 Industry Responses

• Focus Group conducted at DOI 3/16 and 3/17• Day 1

• 86 invitees • 55 responses • 24 attendees

• Day 2 • 85 invitees • 52 responses • 19 attendees

Survey and Focus Group Statistics

Survey Results – IndustryPriority Areas

High > 70% Medium > 50% Low < 50%

Shared services across domains

Acquisition policy Network Services 2020*

Cybersecurity Financial management shared services

Human capital management

Analytics/big data Mobility IV&V

Information sharing Health IT Category management

Innovation Strategic sourcing Grants management

Project management DATA Act

Public-private partnerships – secure landing zonesCloud computing

Customer service

Survey Results – GovernmentPriority Areas

High > 70% Medium > 50% Low < 50%Shared services across domains

Acquisition policy Network Services 2020*

Analytics/big data Mobility Financial management shared services

Information sharing Cybersecurity Human capital management

Innovation Workforce management Grants management

Project management Health IT

Cloud computing IV&V

Customer service Category management

Strategic sourcing

DATA Act

Public-private partnerships – secure landing zones

• 49% of survey participants have engaged with SIGs/WGs within the last year• Of the 17 who engaged, 94% (16) remain engaged

Government SIG/WG Participation

Options Response

Emerging Technology SIG 35.3%

Human Capital SIG 29.4%

Cybersecurity SIG 23.5%

Acquisition Management SIG 17.6%

Advanced Mobility Working Group 17.6%

Collaboration & Transformation SIG 11.8%

Cloud Computing Working Group 5.9%

Networks & Telecommunications SIG 5.9%

Planning & Architecture SIG 5.9%

• 60% of survey participants have engaged with SIGs/WGs within the last year• Of the 46 who engaged, 82% (38) remain engaged

Industry SIG/WG Participation

Options Response

Acquisition Management SIG 39.1%

Human Capital SIG 32.6%

Cybersecurity SIG 30.4%

Advanced Mobility Working Group 23.9%

Collaboration & Transformation SIG 23.9%

Networks & Telecommunications SIG 21.7%

Emerging Technology SIG 15.2%

Planning & Architecture SIG 6.5%

Cloud Computing Working Group 4.3%

• Reasons for engagement


Options Response

Because the topic interests me 52.9%

Interaction with government leaders and peers 29.4%

Interaction with industry experts 5.9%

Opportunity to understand how industry works 5.9%Opportunity to help my department/agency solve a specific problem

5.9%

• Reasons for engagement

• Additional reasons industry members engage:• Understanding alignment between government requirements and private sector

capabilities• The collaborative approach to challenges from an industry/government perspective• Want to be part of the movement to make the company relevant and improve the

Federal Government.


Options Response

Opportunity to understand government needs better

40.5%

Interaction with government 33.3%

Interaction with industry leaders and peers 14.3%

Because the topic interests me 11.9%I want to advise government of my company’s solution

0.0%

• Reasons government members are not engaged


Options Response

I wasn’t aware of the program or group’s existence 46.7%

I don’t know enough about the group’s current agenda & activities 46.7%

I don’t have the time 33.3%

I don’t know enough about volunteer opportunities 26.7%

The project I was working on ended 13.3%

I don’t feel the groups are relevant to my work 6.7%

The groups are too IT-driven and not affiliated enough with the business of government

6.7%

I am concerned that my participation could present a conflict of interest

0.0%

Organizational policies prohibit my engagement 0.0%

• Additional reasons government members are not engaged:• I don't live in the DC area and couldn't commit to being at a monthly meeting in

person. I travel based on the needs of my current project work.• Just joined• I signed up through the website to join the Acquisition group but have not seen

opportunities to be involved yet• Times and logistics that I have challenges with• I need to be able to participate by phone because I am not in the DC area• I don't feel they provide enough useful information• There is no Cyber Security SIG


• Reasons industry members are not engaged


Options Response

I don’t know enough about the group’s current agenda & activities 58.1%

I don’t have the time 35.5%

I wasn’t aware of the program or group’s existence 19.4%

I don’t know enough about volunteer opportunities 12.9%

I don’t feel the groups are relevant to my work 9.7%The groups are too IT-driven and not affiliated enough with the business of government

6.5%

The project I was working on ended 3.2%

Organizational policies prohibit my engagement 0.0%

• Additional reasons industry members are not engaged:• New to the organization (x4)• High travel with limited opportunities to participate remotely• We just received our CIOSP3 SB contract through novation. I plan to be involved

in the SIGS and CAGS moving forward.• I didn't have the time, but now I do.• Nothing new or innovative is offered - just the same topics rehashed over and over

and over• My position is too senior to engage in SIGs, I encourage my staff to do so• The group has not met since I signed up for it at the ELC.


• Participation opened up to those outside of the DC area.• More teleconferencing/WebEx connectivity• More information about groups and frequent updates on website• Provide opportunities for government leadership and involvement• Provide an adequate structure to handle new govt. volunteers so they are adequately engaged

(short-term and long-term)• Coordinate SIG activities providing adequate structure and staff to enable SIGs to compliment each

other.• Eliminate the silos in ACT-IAC – cut out the overlap• Address emergent issues• Ensure meetings are on metro lines, Have meetings in DC not Virginia (you will get more federal

attendance)• WRT operation, seems to be a lot of IT connectivity challenges• Make people aware of SIG/WG existence• Execute short term, actionable agendas.• Ensure that groups are and remain active• Suggest there is continuing need to explore/analyze emerging issues in the key topical areas.• Be more responsive to offers of assistance and willingness to support the SIGs• There needs to be more clarity on the expectations for how deliverables of the SIGs are intended to

be used. They are currently mostly shelf ware (even thought they're of high quality). • Get feedback from Hill representatives and senior government leaders

Government Suggestions for Improvement

• Better communication/government speakers• Ensure government participation on the SIG and get support from the right GAP leaders for clear goals• Need to make SIGs more visible to get more people involved• 6 month committees stood up same way as Institute for Innovation• A better advertised schedule and agenda.• Find ways to get new Gov't faces to the events. Not the same people all the time.• More opportunities to participate in focused projects in partnership with gov't members of the SIG• Agenda for the year, who is on GAP, not easy to find• Improve your website to make this information readily accessible.• Gain more government participation• Possibly not have so many demands of the SIGs so that we can focus on projects• Get more Agency representatives involved• Organize by Strategic Plan priority areas. Put topical/committee/projects under the priority areas; review

and change as needed• Better definition; transparent leadership selection• Government participation• The Cyber SIG organizers organized a nice meetup a month ago, but don't seem to want help in doing

anything further, have not sent a single update to the SIG since the event a month ago, and don't respond to emails. Therefore, it is difficult to be engaged and help government solve problems.

• Keep focus on solving new problems, not rehashing old tired issues.• ACT-IAC needs to emphasize SIGs more at the major conferences. They need to be front and center.• Stop creating white papers; do videos, brief reports, online learning modules , etc.

Industry Suggestions for Improvement

• Government and Industry Interest is generally consistent with the exception of Health IT and Workforce Management

• Interest is diverse and broader than the capacity of the current SIG structures to deliver continuous engagement and content

• Each individual has numerous interests which exceed their capacity to actively engage• Individual interests evolve to align with current issues• Each group offered additional topics including:

• New applications of technology to conduct traditionally non-tech business of government

• Gamification• Peripheral HW (Virtual/Augmented Reality)• Geospatial• DevOps• Software Development Process• Homeland Protection

Survey Observations

• Participation aligns with SIG/WG engagement• Engagement drivers for Government focused on interest and collaboration• Engagement drivers for Industry focused on opportunities to engage government to

understand government and collaboration with other industry members. Learning does play a part but collaboration is most apparent reason

• Formal meetings that aren’t web enabled discourage government and industry involvement

• SIGS/WG don’t provide adequate engagement for government participation• SIGS/WG are not always easily accessible• SIGS/WG information is not easily available or widely communicated• SIGS/WG may not be addressing the most relevant or timely issues

Survey Observations (cont.)

Assumption - Current model will change however ACT-IAC must remain capable of responding to government requirements and improving response time• Day 1 – Identify the appropriate way that ACT-IAC can respond to government

requirements:• Short term• Government-wide• Agency Specific• OMB/GAO

• Day 2 – Identify topics of interest starting with the survey topics and aligned with the ACT-IAC Priority Areas

Focus Group Agenda

• Provided extensive feedback on the government engagement inhibitors• Provided extensive feedback on the SIG governance model• Expressed wide-spread confusion with the Priority Areas (PA)/Priority Area Leaders (PAL) and their purpose• Offered insight into more effective collaboration options – crowdsourcing• Requested a “black-out” period to enable government to respond and engage• Mapping of the topics of interest to the PAs demonstrated the extensive overlap of high level domains• Engagement and involvement must be timely – the amount of time for SIGs/WGs to respond to government

requirements must be reduced• The complexity of engaging and understanding the SIGs/WGs must be eliminated• Users are unable to determine SIG/WG activities unless they are already a member of the SIG/WG• Outreach to mid / lower level government critical to active involvement and more collaboration• Encourage engagement with educational institutions – possible new resource for SME• Enable CPE for project participation and outcomes• Institutionalize material that can be used to reduce government engagement obstacles including – ethics; CEU

availability; ACT-IAC general mission and specific event details• Engagement must be self-service• All activity must be transparent to members and non-members to encourage growth• ACT-IAC must remain flexible to changing priorities and interests• Email is not an effective method for collaboration or communication of engagement opportunities • Members do not know what activities are underway unless they are already a member of a SIG/WG • Commitment time and complexity is discouraging engagement• Individuals require the ability to engage and disengage seamlessly which is not easily accomplished using the

current SIG structure or governance model

Focus Group Outcomes, Observations and Comments

Strategic Priority

COI COA COA Project

PM&D Acquisition Acquisition COA Industry Day Best Practices

Myth busters Acquisition COA “Lifting the Veil” – bi-monthly meetings, and Forum in June

Acquisition best practices Acquisition COA Highlight “gold standard” best practices in acquisition innovation

IV&V

Shaping the future of Federal telecommunications

NT COA NS2020 Operational Excellence WP

Government telecommunications best practices and challenges

NT COA Bi-monthly series of collaborative forums

Cloud Cloud COA WP/ Preso on Cloud acquisition Best Practices

Best practices applicable to health care processes, accountability and systems

FM COA Assist VA with survey and provide a WP and Forum June 9th

Suggested COI and COAs

Strategic Priority

COI COA COA Project

I&DG Data Transparency DATA Act COA Industry Day Best Practices

DATA Act COA Five New Exec Reports in Development

Data Analytics Analytics and Big Data COA Big Data Summit April 24th

Analytics and Big Data COA Monthly presentations of Big Data practices

Mobile Technologies Advanced Mobility COA Bi-monthly jam sessions

Mobile innovation Advanced Mobility COA Mobile app fairs

Managing ad hoc data sharing networks in disaster management situations

Implementing the Digital Playbook

E T COA

Workforce management HC COA Identify Big Data recruiting best practices by leading companies


Strategic Priority COI COA COA Project

Evolving the Workforce HR Issues HC COA Industry Day Best Practices

HR Issues HC COA Monthly presentations of examples of successful workforce strategies

Workforce skills A M COA Work with OMB/OFPP to address training, skill sets, and other areas where acquisitions may be improved, streamlined, and enhanced.

Government IT Manager Core Competencies

HC COA Competencies for the Next Generation of IT White Paper

Skills required in the acquisition of innovative digital products and services such as cloud, mobile,

HC COA, AM COA, ET COA

Assist Office of Federal Procurement Policy in its Digital Information Technology Acquisition Professionals (DITAP )


Strategic Priority

COI COA COA Project

Secure Sharing and Safeguarding

Cybersecurity Cybersecurity COA Monthly forums for cybersecurity issues, best practices and emerging trends

Cybersecurity COA Threat Intelligence and Information Sharing, a half day forum 3/31/15

Integrate cybersecurity into government acquisitions

Cybersecurity COA

Develop a risk management framework

Cybersecurity COA Supply chain risk management session at ELC 2015

Acquire Shared Services AM COA WP Accelerating the Federal Adoption of Shared Services

FM COA Participated in a Treasury workshop on shared services, continued collaboration with OMB on shared services


Strategic Priority COI COA COA Project

Citizen Experience Enhancing Government Services

P &A Community of Interest

Using Service Integration Model (SIM) to design a citizen centric agency WP

Improving service to the public through a Life Events approach

P &A Community of Interest


april 14, 2015 sig alignment survey – focus group details

Documents

survey participants

government leaders

reasons government members

attendees survey

government requirements

federal government

industry leaders

industry works5