April 18, 2012

UpdatesRemindersOther Services

Agency Website Consolidations - 3Remaining Sites to be Upgraded - 15PMG will contact System Administrators to begin the processWill include upgrade to Google SearchHome Page Redesign is not in scope

There is a queue for full redesigns. Contact PMG to be added to the queue.

Google Search Appliance (GSA) has been crawling all sites since July 2011Sites using GSA – 100

Includes DSF Intranet Sites

PMG is now performing basic DSF trainingWe are scheduling one class a month at DAS/BEST The classes are geared for new users or those that need a refresherNew users will be given priority for the classes. Returning users will be placed on a wait list and notified 1 week prior to the class if there is availability.If you have Content Admins who need this training, please submit a work request

If you or your staff need advanced training (beyond the class offered), submit a Work Request, and we will schedule a one-on-one session Please note that our availability for these advanced training sessions may be limited due to other projects and deadlines

Working with OPM IT Policy and Legal departments to review options for the use of online translation services including Google

Cleaner format – much easier to readIncludes social media sites by agency

Refer to Social Media Policy for notification procedures

Consolidated agencies still listed with standard consolidation messagewww.ct.gov/agencylist

If you have a vendor doing anything on a portal website, they must follow the template standards and the State’s Accessibility PolicyWe highly recommend you consult with PMG before the vendor begins the project

Introducing new code into websiteDO NOT Introduce new code into Production siteCode should be put on a Test site first

If you do not have a demo or training site for testing, contact PMG

Trust your sourceMalicious viruses can be introduced into your website and State network

DSF may not support all code PMG support of non-standard code is limited. We will assist in testing new code as time permits.

Adobe's Flash Player is often the target of hackers as a route to exploit applications and desktopsEnsure Flash is automatically patched when new versions are released

Critical flash security update for hacker vulnerability March 2012Adobe has released a security update for Adobe Flash. The update fixes two problems – the first is a memory corruption vulnerability in Matrix3D that could lead to unauthorized code execution. The second vulnerability patched is an integer error that can lead to information disclosure.Adobe releases flash security patch for critical vulnerability - February 2012Adobe's latest flash security patch fixes a zero-day cross-site scripting flaw which could be used to take actions on a user's behalf if the user visits a malicious website or clicks on a malicious link delivered in an email message. This flash security vulnerability (CVE-2012-0767) is being exploited in the wild in active targeted attacks.

DAS/BEST currently purchases a limited number of credits from iStockPhoto per yearUsed to provide images for all Agency websitesTo be fair, we must limit how many credits we can allot to each Agency

3 credits per image maximum3 images per Agency maximum

Please only request images if you need themDo not take them “for a rainy day”

Agencies may purchase credits on their own

IE 8 has issues with tables and the code view in the EditorVendor has provided an Editor fix for IE 7 & IE 9

IE 9 requires Windows 7 or Vista Operating SystemWhen using Insert File, the Relative Reference Link in the WebFile Manager produces a 404 (File Not Found) error on IE 9

We are working with Cimbrian to find causeIf you experience any of these issues, please submit a problem ticket

Your WebFile Manager appears blankCause: Incorrect Version of JavaScriptCurrently, any version higher than Java 6 Update 21 will cause this issueWe continue to test each new version of Java as they are releasedIf you experience this issue, please submit a problem ticket

Portal sites have Site Settings, which affect display and functionality on your siteChanging Site Settings can have unforeseen consequencesPlease contact PMG if you want to change Site Settings

New Ideas are Great!PMG wants to help you implement these ideas on your sitesRecently, we have had several requests to implement new ideas (designs, functionalities, etc.)We spend time, energy, and resources learning new technologies and methodologiesExisting and planned work must be pushed back to accommodate this process

To help streamline the process and make maximum use of resources, please vet these new ideas before bringing them to PMG

Check with stakeholdersMake sure Agency Management is on board with the idea and/or designCreate rough mockups and approve them

Understand that working models will not be available for every stage of the process

If the number of these requests continues to grow, PMG may have to limit Iterations and/or Working Model versions

Google Analytics has been running for over 1 year nowAll DSF sites are trackedA few sites that are not on DSF are tracked

Webmasters installed the provided code on each page of the website to be tracked

If GA tracking code is not on your sites, no statistics have been gathered since January 1, 2011Google Analytics Training

Number of Portal Sites Tracked – 137Number of non-Portal Sites Tracked – 14Number of Sites NOT Tracked – 82

All non-Portal

Page View – The total number of times any page is viewed by any visitor

Total Page Views – 159,662,86426 Sites with over 1 million Page Views5 sites with over 10 million Page Views

Visit – The number of times a visitor comes to the site (initiates a session)Total Visits –42,778,054

10 sites with over 1 million Visits

New Visit – Count of visitors that have never been to your site before. Given as a percentage of total visitsNew Visits – 35.40%

29 Sites had over 50% of their visits from new visitors

Total Visits –42,778,054Mobile Visits – 2,983,161Percentage of Total Visits – 6.97%

12 sites with over 10% of visits from mobile

The percentage of single-page visitsi.e. The visitor left the site from the entrance page, thereby only viewing a single page during the visit

Bounce Rate – 46.61%58 sites had more than 50% of their visits as single-page visits

Average time (in seconds) it takes to load a pageNew metric added in September 2011

Average Load Time – 1.58 seconds9 sites take over 3 seconds, on average, to load a page5 sites take over 5 seconds, on average, to load a page

DAS/BEST provides hosting for Streaming VideoInternal Streaming Video is hosted at BESTExternal Streaming Video is hosted at Unreal Video

Service is currently Free-Of-Charge for AgenciesUnreal provides 50 GB of storage and 1000 GB of data transfer per monthIf we exceed either, cost to Agencies will have to be re-evaluated

DAS/BEST does NOT currently provide Video Production Services

More details are provided on the CPI site, including:

Differences between Streaming and Downloaded Video and recommendations for when each should be usedVideo Production Services offered by the StateProcess for uploading a Streaming VideoAccessibility Requirementshttp://www.ct.gov/cpi/cwp/view.asp?a=1238&q=427896

To use this service, submit a Work Request

Employee Information and General Agency ContactsRecommend you review the General Agency Contact page for your agency to ensure it is updatedFor information on how to update the directory go to http://www.ct.gov/best/phonedirectory

SurveyMonkey is a GUI-based survey creation toolDAS/BEST offers this service free-of-chargeCreate unlimited number of surveysProduce reports on survey results

Design your surveyGet design approved by ManagementSubmit a Work Request ticketSchedule time to come to BEST to create the survey

SurveyMonkey only has one User ID, so we all have to share it

http://www.surveymonkey.com/s/52CL6GK

July 18, 2012October 11, 2012