apsma singapore: how cultural intelligence can increase competitive advantage in professional...
TRANSCRIPT
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Cultural Intelligence
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Change Your Circle | Change Your Life
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THE WORLD IS ROUND
Columbus to Queen Isabella and King Ferdinand of Spain 1492
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THE WORLD IS FLAT
Thomas Freidman to his wife in The World Is Flat: A Brief History of the Twenty-First Century 2014
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Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences). Life is about things that transcend us.”
David Livermore, Leading with Cultural Intelligence: The New Secret to Success
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“We are in the 4th Industrial Revolution! The revolution is changing the nature of leadership. It requires business leaders to deliver not just profits but purpose, to engage employees and customers across cultures”
Davos 2016
Paraphrased from a private dinner hosted by Fortune for 30 execs (together employing 3 million people)
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Change | The Emotional Resistance
New confidence
Acceptance
Crisis
Depression
Confusion
Anger
Denial
Letting go
Choosing new identity
Thriving
TIME
SELF
ASTEEM
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• What is cq?• Why should we develop cq?• CQ Exercises
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Jay Shetty | Video
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1-10 | How are you feeling?
How would you rate your organisation’s effectiveness working across cultures?
1 = Non-existent | 10 = Extremely effective
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Name& Role & Cultural
Background
Introductions
The rating you gave the organization(1-10) and why?
What would you change?
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IQ + EQ + CQ
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Definition of Cultural intelligence | CQ
“The capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc.)”
Soon Ang and Linn Van Dyne, “Conceptualization of Cultural Intelligence” in Handbook of Cultural Intelligence: Theory, Measurement, and Applications (Armonk, NY: M.E. Sharpe, 2008), 3.
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Questions
How many of you…
• Live in a country different from the one you were born in?
• Speak another language
• Have 2 or more passports
• Studied or lived in different country?
• Consider yourself to be in a minority group at home/work?
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The case for CQ
Myths:
Just as much Technical
Competence ≠ Success, the
following CQ myths are true:
International Experience ≠
Cultural Intelligence
High EQ ≠ High CQ
One of most interesting research findings is that people who are well travelled or who are intercultural experts don’t
do so well when actually crossing cultures.
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70% | The number of international ventures that fail due to cultural differences
82% | The percentage of multinational firms losing money in China
$700,000 | The first year expense of moving an expat overseas, many of whom fail
(Source: The International Labour Union & the Economist Intelligence Unit).
Why CQ? The Competitive Advantage of the 21st Century
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90% | The number of leading executive from 68 countries who named multicultural leadership as their
top management challenge
60% | The amount of growth GE calculated will come from their developing world revenues
49% | The percentage of U.S children five and under who are children of colour
(Source: The International Labour Union & the Economist Intelligence Unit).
The Competitive Advantage of the 21st Century
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Globalisation requires CQ
C Q
4 FA C TO R
M O D E L
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CQ Enhances
Judgement and decision making
Problem solving and ability to adjust
Awareness
Team performance
Well being
Innovation Negotiation
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CQ Enhances
Resilience
Expertise building for diverse markets
Motivation to a shared objective
Multicultural mindset
TRUST
Negotiation
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CQ intelligent companies maximise ROI
Reduces cross-cultural conflict
Increases employee engagement and
productivity
Attracts talent
Drives innovation through enhanced multicultural collaboration
Achieves growth goals Better Service to Clients
Employer
of Choice
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How to Develop CQ | The 4 Factor Model
Drive(motivation)
CQ
Knowledge(cognition)
Action(behavior)
Strategy(meta-cognition)
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CQ | The 4 Factor Model
Drive(motivation)
Having the interest, confidence,
and drive to adapt to cross-
cultural contexts
CQ
Knowledge(cognition)
Action(behavior)
Strategy(meta-cognition)
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CQ | The 4 Factor Model
Drive(motivation)
Having the interest, confidence,
and drive to adapt to cross-
cultural contexts
CQ
Knowledge(cognition)
Understanding intercultural norms
and differences
Action(behavior)
Strategy(meta-cognition)
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CQ | The 4 Factor Model
Drive(motivation)
Having the interest, confidence,
and drive to adapt to cross-
cultural contexts
CQ
Knowledge(cognition)
Understanding intercultural norms
and differences
Action(behavior)
Strategy(meta-cognition)
Making sense of culturally diverse
experiences and planning
accordingly
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CQ | The 4 Factor Model
Drive(motivation)
Having the interest, confidence,
and drive to adapt to cross-
cultural contexts
CQ
Knowledge(cognition)
Understanding intercultural norms
and differences
Action(behavior)
Changing verbal nonverbal
actions appropriately when
interacting cross-culturally
Strategy(meta-cognition)
Making sense of culturally diverse
experiences and planning
accordingly
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CQ | Knowledge
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Identifying global cultural differences | Mapping
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Cultural valuesCulture | Values
© 2016 Arcadia Consulting | JP Morgan
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Cultural values
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Cultural values
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Cultural values
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10 Country Clusters
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BIG 5 exercises | Developing CQ
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Knowing your emotions, Managing your emotions,
Motivating yourself Recognizing and understanding other
people’s emotions, Managing relationships
Intelligence & personality | What’s important for CQ
Social Intelligence
Emotional stability, Extroversion, Openness, Agreeableness
Conscientiousness
5 Domains of EQ
Big 5 Personality
Model
Multiple Intelligence
Theory
Intrapersonal, spatial, naturalist, musical, logical-
mathematical, existential, interpersonal, bodily- kinesthetic,
linguistic
The capacity to effectively navigate and negotiate complex
social relationships and environments
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Openness and Extroversion Exercises - Presence
3rd
2nd
1st
From the work of Patsy Rodenburg
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Next steps | Needing CQ
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CQ | Resources
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Comparisons with other Countries
https://geert-hofstede.com
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1. Develop a repertoire of social skills
2. Be an actor
3. Use basic vocabulary
4. Slow down
7. Take a CQ Assessment
8. Join a multicultural team
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Want to Know More? | Contact Arcadia
Mark Albas
M +65 8468 7384
Susan Bassett
M +65 9625 3555
Singapore | Hong Kong | Sydney | London