are your volunteers worth it? (p2)
TRANSCRIPT
SPEAKERS: COLIN SHEARER, DIRECTOR WEST, CHURCHES CONSERVATION TRUST
HANNAH MITCHELL, HEAD OF KNOWLEDGE AND INNOVATION, VINSPIRED
GETHYN WILLIAMS, HEAD OF PARTNERSHIPS, JOIN IN
FACILITATOR:NICK OCKENDEN, HEAD OF RESEARCH, NCVO
P2: ARE YOUR VOLUNTEERS WORTH IT?
Measuring the impact of volunteers at The Churches Conservation Trust
The national charity saving historic churches at riskA secular heritage organisation 2015 Europa Nostra Award for dedicated service to heritage Volunteering worth £750,000 and rising by 10% pa
St Mary, Ashley
St Nicholas, Freefolk
St Peter ad Vincula, Colemore
St John the Baptist, Eldon
St Mary,Hartley Wintney
St Mary,Itchen Stoke
All Saints,Little Somborne
St Mary the Virgin,Preston Candover
Our volunteering journeyHas shifted from a few Friends groups and
local key-holders to:Volunteer teams with the right skills and
following an agreed plan running open churches, that are sustainable and meet
a high visitor standard
Objective of research using Institute for Volunteering Research framework
Find out what works and share learning to help grow capacity of volunteer teams to
achieve aimPart of an external evaluation of our first 3
year volunteering strategy and to inform development of new strategic programme
now being delivered
Our approach:Prepare 9 case studies in varied
circumstances Use Volunteering Impact assessment
framework as model-identifies 5 areas of capital or assets to map
findings:Human, Social, Cultural, Economic, Physical
More info at www.ivr.org.uk
23 January 2015
Volunteers do indeed build up and make an impact in all 5 forms of capital. Case studies document available today and also online at www.visitchurches.org.uk
• Volunteers develop their personal confidence, knowledge and skills (human capital)
• Develop a sense of community, stronger social networks, trust and citizenship (social capital)
• Develop an understanding of and engagement with, local culture and heritage (cultural capital)
• Benefit local economy, create employment, and encourage community regeneration (economic capital)
• Significant contribution to developing local infrastructure (physical capital)
Qualities that stand out to understand and reinforce
• Connected to communities• Support for volunteers• The sacred and the secular• Partnerships
Sharing the learning:On line and printed case studies
Structure:The challengeThe responseThe learningThe outcome
27 September 2010
DisseminationNational launch with Baroness Andrews
Mailed to all volunteersGoing out to partners
On line resourceBasis for dialogue involving staff and
volunteers
One Trust conference 2013
LearningModel works and could readily be used again
Involve a designer in final presentationShare outcome with all volunteers
Excellent support from IVRUsing a proven external assessment
tool adds a great deal to credibility and status of research
Are your volunteers worth it? Our Impact Journey
Hannah Mitchell
What is the collective impact of vInspired’s
programmes and services?
How can we compare the impact across programmes?
How can do we embed impact measurement
into our delivery?
The problems How can we find a cost effective way to
measure impact?
Is our impact approach robust
enough for impact investment?
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The first step – an internal team
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Strategy, partnerships, innovation, product
development, fundraising
Head of Knowledge and
Innovation
Impact Coordinator
Database Manager
Building and embedding systems to collect and store
the data
Research methods and design, data
analysis, reporting
Marketing & communications
Digital design & development
Programme evaluation leads
A strategic evaluation partner
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Validating tools
Qualitative fieldwork
Analysis and
reporting
Strategic advice and guidance
A theory of change
• To consolidate understanding of impact • To provide a framework to consider what to measure• To align each team’s work to shared vision• To provide a framework for decision making• To strengthen our funding opportunities
Young people have skills
for life
Young people take action on
issues they care about
Young people join vInspired.com
Young people are self aware
Young people learn from their successes and
failures
Provide resources to help young people to reflect upon their experience and
skills
Young people know how to use
their networks
Young people make progress on their employment
journey
Young people are more resilient
Contributable outcomes
Support organisations to give meaningful
feedback
A connected network of young
people and organisations
Young people feel social action
is for them
Build motivation, interest &
confidence in social action
Young people are positively involved
in their communities
Young people value their
achievements
Young people improve their
communication skills
Young people can express their
skills and achievements
Young people’s confidence increases
Young people increase empathy and compassion
Provide opportunities for young people to
design and lead social
action
Provide entry level social action
opportunities
Support young people to access a variety of social
action opportunities
Provide opportunities
for young people to
apply experience
their to employment Young people are
more confident about their future
Support young people to
encourage other young people to
take part in social action
Create partnerships which deliver high
quality and relevant social action opportunities
Young people’s achievements
are valued
Organisations understand the impact of young people’s social
action
Attributable outcomes
Communities benefit from young
people taking action
Support organisations to
understand impact of youth social
action
Breadth of social action opportunities
increases
More organisations develop quality
opportunities relevant to young
people
Quality of social action
opportunities increases
Communities benefit from
socially engaged young
people
Young people continue to
engage in social action
Support activities to promote social action to young
people
Young people feel part of a
connected network
supporting social change
Young people understand the impact of their social action
ActivityYoung people
outcome Goals
Key
Enabling factor
Organisation/community outcome
Young people increase optimism
by seeing the effects of their
input
Measurement framework• Track young people’s and
organisation’s pathways to outcomes
• Improve the experience for young people across all of our services
• Bring together traditional impact measures and lean social metrics
• Automate impact measurement through website
• Build in external measurement tools for social action
Top tips
• Standardise outputs• Review data capture at programme level• Start collecting and reporting regularly
• It takes time• Test approach and pilot methods• Involve teams across organisation• Review external frameworks relevant to your activities• Have an external partner• Consolidate data points across organisation
Are your volunteers worth it?
#Evolve2015
Are your volunteers worth it?
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WESTMINSTER
WHITEHALL
VOLUNTEERINGSECTOR
SPORTS SECTOR
WINS >CREATE ADVOCATESPOSITION AS SOLUTIONRAISE PROFILE
INTERNAL BENEFITS
THANK YOU
Please remember to complete and hand in your evaluation forms
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