ariela, shloka, brooke, hannah - stanford university · 2017. 4. 2. · ariela, shloka, brooke,...
TRANSCRIPT
Ariela, Shloka, Brooke, Hannah
Meet our team
Ariela Shloka Brooke Hannah
Today...
I. ProblemII. SolutionIII. Design IV. Moving forward
Problem
Meet Alamgir
Afghanistan USA
Welcome to California!
Alamgir has many questions to ask his case worker
How do I get to my case worker’s office?
Where do I buy vegetables? How do I get to a
doctor’s office?
Where do I get bandaids? Where can I find
food from Afghanistan?
Meanwhile, Alamgir’s caseworker’s life involves...
Alamgir’s questions
Meanwhile, Alamgir’s caseworker’s life involves...
Alamgir’s questions
Ahdia’s questionsHertzel’s questions
Nadeen’s questions
Record all the work you’ve done!
Remind everyone to pay their rent!
Check to see if Hertzel’s daughter
has been at school!
Caseworkers have no time
Existing Solutions
Existing Solutions
Existing Solutions
Existing Solutions
Take Aways from Interviews
Refugeeswant to find information on their own and need answers
to more questions
Case Workerswant to spend less time answering 1-time questions &
do a great deal of handholding
Designing our Solution
Community
Alumni
Refugees
Refugee
Volunteer
Would people use this?
Testing & Experimental Prototypes
Testing & Experimental Prototypes
Newly Arrived Volunteers
We are designing an app to improve the refugee
resettlement process for both refugees and caseworkers. This platform connects
community members to refugees to assist in the
most basic steps of resettlement.
By creating an app to answer day-to-day questions for refugees we are…(1) providing quick assistance to refugees(2) promoting a connection between
refugees and community members(3) giving refugees a platform to learn from
one another(4) lessening the burden of and time spent by
caseworkers
Prototypes
User Interface
Refugee asking a question.
Volunteer answering a question.
User Testing Insights
Volunteer Feedback
Wants a lot of info when signing up
Hesitant to pick a category, not sure what questions they will get
Want to see what is public and private on profile
User Testing Insights
Refugee Feedback
Worried about typing correctly in English
Would use it for the same thing, directions to offices and to find out where he can find/buy things.
Worried about the progress of their question
Next Steps
Moving forward...
How can we incorporate:
(1) Live chat component for answering questions(2) Alerts re: resettlement timeline(3) Question assignment strategy(4) Vetting systems
Moving forward...
Interested NGO’s
Potential Collaborator: Refugee Center Online
Moving forward...
Refugees! Refugees! Refugees!
Thanks! Questions?