Alignment of Business and IT: Themissing link.How to drive value from BPM and SAPSolution Manager

Amanda WolmaransSAP System SpecialistSasol SAP Centre of Excellence

Sasol Background

The Value of BPM

AGENDA

Proof of Concept Scope and Strategy

Execution/Implementation

Potential value and Lessons learnt

Next steps and Summary

Please add Corporate Logoin Here and Delete

Instruction

The Sasol Business . . .

• World-leading technology for the commercial

production of synthetic fuels and chemicals.

• A workforce of 30 000 in exploration, mining,

science, technology R&D and business

development.

• Listed on the Johannesburg Securities

Exchange (JSE), symbol SOL and the New

York Stock Exchange (NYSE), symbol SSL.

• Almost 50 entities in The Americas,

Australasia, Europe and Africa

• A code of shared values that mould Sasol into

one powerful global brand• Total Turnover FY 2007: R 98 billion~ €9 bn

Sasol Limited is an innovative and competitive global energy company.

Sasol’s Diversification strategy has pushed Sasol into newGeographies and Businesses …

200820031998Key Characteristic

Relative size

“ … we anticipate meeting our growth objectives of increasing US Dollar earnings by10% a year on a five-year moving average basis.”

Annual Report 2003, p53Growth focus in 3 areas through JVs

Commercialise and expand our gas-to-liquids (GTL) conversion technologyExploit upstream hydrocarbon opportunitiesGrow our chemicalsportfolio

Sasol Background

The Value of BPM

AGENDA

Proof of Concept Scope and Strategy

Execution/Implementation

Potential value and Lessons learnt

Next steps and Summary

Value of BPM

Sasol Background

The Value of BPM

AGENDA

Proof of Concept Scope and Strategy

Execution/Implementation

Potential value and Lessons learnt

Next steps and Summary

Scope

• To evaluate the Business Process Management functionality of the SAPSolution Manager 4.0 and the potential integration of the functionality aspart of the Sasol BPM method.

• To prepare an example as proof of concept of the integration of ARIS,SAP Solution Manager and SAP XI.

• Additional SAP Solution Manager BPM related functionality includingtraining, scripting and authorisation are excluded from this proof ofconcept.

Proof on Concept Background

We have selected a Sasol GasBusiness Process, model it in ARIS andimplement it in Solution Manager andSAP XI

The Purpose and Objective of theselected AMR Gas Process are:

To match the stock value calculatedin SAP to the actual stock valuecalculated in the pipelineTo supply gas to customers andaccurately account for purchases,sales and stock gas balances

Proof of concept Strategy

• Top-down approach startingwith the business processmodeling in ARIS andintegration to SAP SolutionManager and SAP XI

• Modeling approach wasBaseline based

• Alignment with SAP SolutionManager best practices

SAP XI

SAP Solution Manager

SA

PN

etW

eave

r

SAPSAPNon-SAP

IntegrationScenario

xApp

powered by SAP NetWeaver

Workflow

IntegrationProcess

Business Process

AE

D

Company ViewARISARIS for SAPfor SAP NetWeaverNetWeaver

ComponentView

ProcessArchitecture

Model

ProcessConfiguration

Model

ProcessExecution

Model

Sasol Background

The Value of BPM

AGENDA

Proof of Concept Scope and Strategy

Execution/Implementation

Potential value and Lessons learnt

Next steps and Summary

Execution/Implementation

Create Solution

CreateBusinessProcess

Setup BPMMonitoring

SetupMonitoring in

SolutionManager

ARIS

Solution Manager

Solution Manager

Solution Manager

•Create Solution•Create Product, Server, Database•Create Logical Component

•Model Business Scenarios, BusinessProcess, Process Steps within Contextof Baseline in ARIS•Synchronise to SAP Solution Manager•Allocate transaction codes in SolutionManager. Synchronize to ARIS.•If service model BPEL and export toSAP XI

•Choose Business Process to bemonitored•Specify Interface Details•Assign monitoring objects for steps•Business Process Steps Alerts andthreshold values

Bi-directional Synchronization ARIS and Solman

Transaction Codes in ARIS Synchronized from SolutionManager

VA42 (Change Contract)

ChangeContract

VA45 (List of Contracts)

List ofContracts

VA43 (Display Contract)

DisplayContract

VA41 (Create Contract)

CreateContract Create

CustomerContract

ARIS Model linked to Solution Manager

Business Process Monitoring Solution Manager(Process)

Business Process Monitoring Solution Manager

ARIS BPEL

ARIS BPEL

Execute UploadData

ZPMGAS0

Upload Data viaSAP XI

Send0

AsyncSyncBridge_AMRGas Start

AsyncSyncBridge_AMRGas End

AsyncReceive

Send1

ARIS BPEL imported into SAP XI

Sasol Background

The Value of BPM

AGENDA

Proof of Concept Scope and Strategy

Execution/Implementation

Potential value and Lessons learnt

Next steps and Summary

Potential Value of BPM in Sasol

• Process driven approach from Blueprint to Implementation to Monitoring• One front-end for the SAP Module Consultant in Solution Manager

Synchronization of Blueprint to Solution ManagerLink from Solution Manager to IMGGraphical View of ARIS Business Process in SAP Solution Manager

• Monitoring and Measurement within context of Business Process• Bi-directional traceability of changes between ARIS and SAP Solution

Manager• Process Driven specification of the functionality required in SAP XI

Recommendations

Manage ExpectationsTechnically no specific product related problems were identified and it is thuspossible to extend the Sasol BPM method to include the Solution Managerand SAP XI BPM related functionality BUTThe process dictates the level of BPM that is feasibleKeep in mind the complexity in setting up the BPMConsider the tedious compilationThe default SAP content in SAP Solution Manager is still immature in certainareas

RecommendationsTool based method (Consider tool constraints and licenses)Process driven approach (Start with business process in ARIS)Keep ARIS content closely synchronized with Solution ManagerDetail “know-how” to be documented as part of Roadmap in SolutionManager

Sasol Background

The Value of BPM

AGENDA

Proof of Concept Scope and Strategy

Execution/Implementation

Potential value and Lessons learnt

Next steps and Summary

Next Steps

• Confirm extended Sasol BPM Method and CapabilityRoles and responsibilities: SEAT and SAP Module ConsultantsLicenses and upgrade to ARIS 7 environmentSynchronization of Process view vs. Scenario viewSynchronization of SAP only or SAP and non-SAP processes stepsNaming standards to identify macro process and process groups in SolutionManagerConsider usage of SAP recommended symbol in ARIS

• Areas for further investigation: training, testing, authorizations, masterdata, organization structure, Solution Manager generated Blueprint vs.BCD

• Document “know-how” as part of Solution Manager Roadmap• Synchronize Sasol Baseline to Solution Manager

Summary

• The objective of the “SAP Solution Manager as Part of BPM” initiativewas to evaluate the ARIS, SAP Solution Manager and SAP XI BPMfunctionality and integration.

• The ARIS, Solution Manager and SAP XI BPM functionality andintegration is technically stable.

• A process driven approach is the key for the integration.• The maturity of the process driven approach within a BU will impact the

level of BPM that is feasible.• From a Management of Change perspective there is value in the

integration from Blueprint to Implementation to Monitoring.• BPM is also about monitoring, measurement and optimization and the set

of products provide functionality to be exploit.• Governance is critical to manage the usage of the functionality.

BPM the Bridge between Business and IT

Process-

elements

Process-models

Acknowledgement