SAP Solution Manager

R Twining & Co Limited

Debbie Fisher SAP Governance & Exploitation Manager

• 20+ years working with ERP systems

• Technical background

• QAD MFG/PRO and Progress 4GL

• SAP since end-2012

• Medical Diagnostics Manufacturing

• 4 years at Twinings

• Manufacturer of Tea, Coffee, Ovaltine, Options and associated products since 1706

• Part of Associated British Foods family of companies

Andover, UK

Belfast, Ireland

Neuenegg, Switzerland Hong Kong

Jakarta, Indonesia

Calcutta/

Delhi, India

Melbourne, Australia

Manila, Philippines

Where we are: Factories and Commercial Teams

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Bangkok, Thailand

Taipei, Taiwan

Shanghai, China x2

Moscow, Russia

Ho Chi Minh, Vietnam

Cergy, France

Milan, Italy

Tokyo, Japan

Antwerp, Belgium

Sao Paolo, Brazil

New Jersey, USA

Toronto, Canada

Poznan, Poland (from 2011)

office

factory and office

Kuala Lumpur, Malaysia

Lagos, Nigeria

Products – Twinings

UK

Australia North America Rest of the World

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Products – Ovaltine

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Switzerland

Middle-East Rest of the World

Thailand

Italy & Portugal

UK

TwiningsOvo SAP Implementation

• Project Enterprise (to boldly go ………………) October 2011

• 17th June 2013 – live with SAP following 18-month project – ECC, SRM, SCM, BW, APO, TPM, Supplier Portal, PI, Solution Manager

– Twinings Andover only

– Support partner Capgemini

– Small internal team 8 staff

• July 2014 – add Poland and China into single-instance SAP – Project Voyager (started October 2013)

• 2015 – add France and Switzerland into single-instance SAP – Project Apollo

• 2016 and beyond …………………

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TwiningsOvo SAP Implementation

• Project Enterprise with HCL Axon as implementation partner

• 30 Twinings staff members seconded onto project (no IS)

• Solution Manager was not included in scope of project

• HCL Axon use their own project management software

• Solution Manager installed simply for CUA and maintenance

• Twinings investigated Solution Manager October 2012 – SM100 training course, strategy, Blueprint phase 1 and system build

• Upgraded Solution Manager to 7.1 SP05 prior to phase 1 build

• Capgemini – Solution Manager Consultant – On-site 3 months to build system

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What is Solution Manager

• Central solution for Application Lifecycle Management and operation of software solutions

• Covers all key system implementation areas from implementation and go-live to operations and on-going support

• Combines tools, content and direct access to SAP to increase reliability and stability of solutions and lower TCO

• Lynchpin for cooperation in SAP ecosystem, i.e. cooperation between project teams, SAP partners, consultants and SAP Global Support

• Two systems at Twinings

– TND – Development – DEV, QA, Pre-Prod

– TNP – Production

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Solution Manager at Twinings

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It’s Role in our Strategy

• Our strategy – “SAP First”

• Reduce the number of disparate systems in our landscape

• Provide a central common system across the business

• Solution Manager licenses are free of charge

• Implement all modules except Landscape Transformation over 2013-2014 period

• Phase 1 completed February 2013 – Solution Documentation

– Test Management

– Technical Operations

– Custom Code Management

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What we use it for today

• Solution Documentation – Technical Landscape Documentation

– Business Process Documentation

– Solution Documentation Assistant

• Technical Operations – System Monitoring

– Host and Database Monitoring

– Self Monitoring

– Connection Monitoring

– Root Cause Analysis

– Consolidated Early Watch Alert

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What we use it for today

• Custom Code Management – Reporting on all custom code in all systems within the landscape

• Maintenance Management – Used for patches, support packs, enhancement packs, OSS Notes

– Allows SAP direct access to our systems for support purposes

• Project Documentation Uploaded June 2013 from HCL Axon system by Capgemini

• User training July 2013 onwards

• Project Voyager will not use Solution Manager – dual-running with HCL Axon system

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Solution Documentation

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Solution Documentation

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Solution Documentation Assistant

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Solution Documentation Assistant

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Technical Monitoring

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Technical Monitoring

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Root Cause Analysis

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Custom Code Analysis

Current Developments

• Change Management – Implement General Change Management in Solution Manager

– All SAP and non-SAP changes to IT systems

– Solution Manager Change Management will be implemented for initiating, planning, executing & monitoring all the Change Requirements with complete documentation and a status based workflow will also be configured to meet the needs of various stages of Change lifecycle

– Expected go-live December 2013

– To replace current spread sheet/SharePoint based system for SAP changes and SharePoint Change Management system for non-SAP changes

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Change Management

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Future Developments

• Template Management – Used to design company-wide processes – review as part of Voyager

• Test Management – Integration with HP QC for a central view of test results

• Business Process Operations – Provides regular proactive checks to assure data integrity

• Application Incident Management – Possible integration with current Assyst system

• Upgrade Management – When we plan our first upgrade of SAP

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Thank You!

Questions?