travanleo sap solution manager services sap solution manager.pdf · access to solman skills...
TRANSCRIPT
Travanleo SAP® Solution Manager Services
2
1. About Us 2. SAP Solution
Manager
4. Guiding Principles 3. sMAN™
5. Why Travanleo? 6. Contact Us
About Us
Travanleo is a fast growing enterprise software
company providing SAP®, Mobility and Cloud
services & solutions.
We help our clients to re-imagine and co-create
best value technology solutions in a profoundly
changed digital world!
3
Tools
Integrated
Content
Single
Source of
Truth
You already
own it!
Derive
Value
Accelerates
Innovation Simplifies
Application
Mgmt.
Cloud or
On Premise
ITIL
aligned
Improves
Compliance
SAP ALM Platform . Robust . Matured over a decade
What is SAP Solution Manager?
Supports 11 core ALM processes
1. Solution Documentation
2. Solution Implementation
3. Template Management
4. Test Management
5. Change Control Management
5
6. Upgrade Management
7. Custom Code Management
8. Maintenance Management
9. Business Process Operations
10. Application Operations
11. IT Service Management
Challenges in utilizing Solution Manager
6
Perceived complexity of SolMan
Not knowing where to start
Understanding roles
Access to SolMan skills
Overlaps existing tools
SAP
Solution Manager
Benefits of Solution Manager
• Comprehensive Solution to manage your SAP from SAP
– Highly effective if built and utilized properly
– Save costs - discard redundant tools
– Free up time of your Basis teams
• Run SAP much better & easier
– Mandate SAP standards
– Minimize risks, Maximize stability
– Reduce Incident & Problem resolution time
• Enhance visibility of activities in your SAP realm
• Facilitates quicker, transparent support from SAP AGS
7
Travanleo First Principles
1. SAP Solution Manager implementation is a separate
project which requires management sponsorship, funding,
right resources & set schedule.
2. Utilize SAP Solution Manager’s implementation content
and ALM roadmap
3. Jumpstart with a roadmap to achieve short, medium &
long term goals specific to the customer
4. Go for a Two-system landscape
8
Our Approach!
9
1
2
3
Study SAP landscape & operations
Think 360°, start small, move fast!
Probe past Solution Manager attempts!
4 Establish Solution Manager roadmap Include the findings from step 2
5 Agile Plan & Build
6 Run
7 Optimize
Smaller release cycles
build review
refine
What we Offer?
• sMAN™ – Simplified SAP Solution Manager Services! – Roadmap
– Build or Enhance
– Support
• sMAN™ micro-services (On Premise or Cloud) – Change Control Management
– Maintenance Management
– Application Incident Management
– Application Operations
• Travanleo Extensions
10
Why Travanleo SAP Solution Manager?
• Travanleo sMAN™ micro-services framework
• Specialists in Solution Manager
– Deep SAP expertise
– Renowned Solution Mgr. Expert Nathan Williams is our Principal
Architect who guides every Solution Mgr. projects
• We simplify SAP Solution Manager rollout & utilization
• Agile, cost effective
• Travanleo Guarantee*
11
sMAN™ Change Control Management
• Facilitates end-to-end Change & Release Management
• Change Request Management (CHaRM)
• Distribute software changes of ABAP and non-ABAP objects (for example, Java archives)
• Workflow-driven Management
• Change Diagnostics (Analysis & Reporting)
• Supports Dual Track Transport Landscapes (N, N+1)
• Typically Resolves 100% of Audit Issues associated with Transport Management
12
sMAN™ Application Operations
• Real Time Technical Monitoring and Alerting
• Data Volume Mgmt.
• Root Cause Analysis
• Technical Reporting (E.g. System Availability, Service Desk messages, Change Requests etc. )
• IT Calendar
• End user experience monitoring
• Connection monitoring
13
sMAN™ IT Services Management
• Incident Management
• Problem Management
• Leverages CRM Infrastructure available within Solution Manager
• Service Request Management
• Record Efforts
• Document problem solutions in knowledge articles
• Monitoring list
• Best-of-breed ticketing system based off ITIL best practices
14
sMAN™ Maintenance Management
• System Recommendations
• Maintenance Optimizer
• Note Assistant
• License Management
15
sMAN™ Travanleo Extensions
• Custom Dev. on Sol Man based on your requirement
– New Reports
– IT Asset Mgmt. enhancements
• SAP IT Analytics
– Dashboards
– Meaningful reports
– Custom metrics
16
Travanleo Guiding Principles
Solutions with Value!
Travanleo SAP & Mobility
Best Practices
Provide best
Customer Experience
Think 360°, start small, move fast!
Agile, ASAP,
ITIL
Effective
communication plan
17
Top quality results Collaborate
Featured Clients
REA, Kenya Santin Solutions via Infosys
“…Thanks for providing us with top quality talent and
helping us make successful in our key project delivery!”
Sr. Project Manager, SAP Operations
(Top IT Company in India)
“…I am happy with the top quality and most effective
service, which Travanleo is currently providing to our SAP
BASIS practice. Your regular communication, easiness to
engage and constant endeavour to strengthen the
partnership is highly appreciable.”
Mathew Thomas
Associate Director – SAP, RPTECH
18
Why Travanleo?
Flexible Delivery Models
Long term Client
Relationships based on
Trust
Realistic expectations Keep promises Meet deadlines
Simple, Easy and Effective
Client Engagement
Travanleo Account
Director 24x7
Global Service Delivery Experience
Best Value – Cost Effective
Delivery Excellence
Fresh Perspective
Expertise
Assured Quality
19
Thank You
T.C 17/19-1, II Floor,
Near Jagathy Bridge,
Jagathy,
Trivandrum - 695014
Kerala, India Tele # +91 471 2340989
Sankar Krishnan
Cell# +91 94467 48 531
Sreedhar P K
Cell# +91 9400 765233
#82/83, Borewell Road,
White Field,
Bangalore – 560066
Karnataka, India Tele # +91 80 49083049,
Fax # +91 80 49083005
London
Coming Soon!
Dubai
Coming Soon!
© 2015 Travanleo Info Solutions (India) Private. Ltd. All Rights Reserved. The names and logos of the actual companies and products mentioned herein may be the trademarks of their respective owners and are used for illustration purpose only
21