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“MILLIONAIRE CITY: THE STORY BEHIND THE NUMBERS”

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Page 1: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

“MILLIONAIRE CITY: THE STORY BEHIND

THE NUMBERS”

Page 2: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

• ARPU/ARPPU

• A/B Testing

• Retention

• Bounce Rate

• Virality, K-Factor

• Install sources

• Lifetime Customer Value

• Cross-promotion channels

• Content freshness

• Marketing Ad Spend

• CRM programs

• Promotions

• Whale capture

• Funnel waterfall analysis

• Localization

• Monetization channels

• Cohort behavior

• Session/Time to Spend

• Pricing

• Gameplay Velocity

• Fan pages

• Customer Service

• Re-activation

• And on and on

Page 3: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

• ARPU/ARPPU

• A/B Testing

• Retention

• Bounce Rate

• Virality

• Install sources

• Lifetime Customer Value

• Cross-promotion channels

• Content freshness

• Marketing Ad Spend

• CRM programs

• Promotions

• Whale capture

• Funnel waterfall analysis

• Localization

• Monetization channels

• Cohort behavior

• Session/Time to Spend

• Pricing

• Gameplay Velocity

• Fan pages

• Customer Service

• Re-activation

• And on and on

THE REAL STORIES BEHIND THEMAKING OF MILLIONAIRE CITY

Page 4: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Digital Chocolate DChoc CEO & Founder Trip Hawkins Top 10 iPhone & Top 5 Mobile game publisher Millionaire City launched May 19, 2010 Launched on iPhone and Android in August ‘10 Became fastest growing game on Facebook Fastest growing FB game publisher in 2010

Page 5: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

28 Million Cities created, 840M houses built $5,500 Trillion cumulative wealth (95x World GDP) $10 Trillion of daily commerce 88M Square Miles of real estate (22x size of U.S.) Enough buildings to stack 2.5M miles high (6x moontrips)

Millionaire City Factoids

Page 6: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Chapter 1

“Buy land, they’re not making it anymore.” -Mark Twain

Page 7: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Why real estate?

Track record of sim-building games

Extensive category analysis

Honed product strategy

Focus group research

Gap Analysis

Page 8: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Oh, and the other reason…..

Page 9: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Biggest housing meltdown in history

Financial Credit crisis

Subprime mortgage disaster

Big Bank bailouts

Real Estate had 100% mindshare

Page 10: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Chapter 2

“Real estate is tangible, it’s solid, it’s artistic…” -Donald Trump

Page 11: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Design Team whiteboard

Continuous wealth accumulation

Open canvas of creative self-expression

Lego®-like building blocks

Everyone can be Picasso Everyone can be a Millionaire

Page 12: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

From early Mock-up…

Isometric

Horizon-bound

Fixed incomeSimple Cycle

Page 13: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Simple Oblique

Fully scrollable N-S-W-E

Paint by numbers

To Final Design…

Page 14: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Chapter 3“Inflation”

“Inflation is when you pay $15 for a $10 haircut you used to pay $5 when you had hair.” -Sam Ewing

Page 15: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Superheated Money Supply

• Fixed income properties piling up cash

• Cash generation outpacing cost of resources

• Price of new buildings spiraling upwards

Aggh!

Page 16: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Balancing the Money Supply

• Throttles on cash generation added

• Gold became the currency for premium services

• Better Whale attractors and payer options

Page 17: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Chapter 4

“Rotting Lettuce”

Page 18: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Gameplay Stagnation/Imbalance

• Lopsided Build-Invest Ratio

• Too few decision-based outcomes

• Over-reliance on auto-pilot “build & forget”

• No sense of “rotting lettuce” to tend to

Page 19: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Balancing the Gameplay

• “Contracts” mechanic introduced

• Selectable, Variable Tempo/Reward system

• Property deterioration penalty (ala “weeds”)

Page 20: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

The dog loves the dogfood!

• Beta testing scores two thumbs up

• Addictive gameplay, daily habit-formation

• Frenzy of building and leveling-up

• City landscapes flourishing

Page 21: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Chapter 5

“Houston, we have a problem.”

Page 22: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

“If it doesn’t matter who wins or loses,then why keep score?”

-Vince Lombardi

Page 23: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Net Worth introduced

Leaderboards by $

Page 24: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

The Final Chapter

“Ship it!”

Page 25: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Source: AppData

Page 26: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Content is King

Page 27: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

330 new banks are opened

A new restaurant is opened

Every Minute

A new coffee shop is opened

Every 2 SecEvery Hour

Page 28: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Appendix:

“Some parting advice”

Page 29: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Parting Words:

Watch for the Butterfly EffectsImpact of Localization

Dynamic DemographicsAccretive Monetization

Social Gaming on Mobile

Page 30: ARPU/ARPPU A/B Testing Retention Bounce Rate Virality, K-Factor Install sources Lifetime Customer Value Cross-promotion channels Content freshness Marketing

Thanks!