artificial conversational intuition...conversations take place on two channels 1: directly...
TRANSCRIPT
![Page 1: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/1.jpg)
![Page 2: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/2.jpg)
Cristian Danescu-Niculescu-MizilCornell University
Artificial Conversational Intuition
![Page 3: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/3.jpg)
Artificial Conversational Intuition
Cristian Danescu-Niculescu-Mizil
Cornell University
Microsoft Research Faculty Summit 2017
![Page 4: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/4.jpg)
Conversations take place on two channels
1: Directly communicating information
![Page 5: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/5.jpg)
Conversations take place on two channels
1: Directly communicating information
2: Meta-information about the conversation
unknowingly & unwillingly
subtle signals, e.g.,body languagestyle matchingparalinguistic cues
![Page 6: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/6.jpg)
Meta-conversational channel
Off-line: conversational intuitionaligns intentions and perceptions (Tannen, 2005)
![Page 7: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/7.jpg)
Meta-conversational channel
Off-line: conversational intuitionaligns intentions and perceptions (Tannen, 2005)
On-line: these signals are mutedwe aren’t (yet) attuned to new signals
![Page 8: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/8.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:
![Page 9: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/9.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:> 40% users personally harassed online (Pew Survey, 2014)
![Page 10: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/10.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:> 40% users personally harassed online (Pew Survey, 2014)> Most attacks made by “regular” users!
(Cheng, Bernstein, D-N-M, Leskovec, 2017; Wulczyn et al., 2017)
![Page 11: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/11.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:> 40% users personally harassed online (Pew Survey, 2014)> Most attacks made by “regular” users!
(Cheng, Bernstein, D-N-M, Leskovec, 2017; Wulczyn et al., 2017)
> 20% of teams perform worse than the worst individual in the team!(Niculae and D-N-M, 2016; Fu, Lee, D-N-M, 2017)
![Page 12: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/12.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:> 40% users personally harassed online (Pew Survey, 2014)> Most attacks made by “regular” users!
(Cheng, Bernstein, D-N-M, Leskovec, 2017; Wulczyn et al., 2017)
> 20% of teams perform worse than the worst individual in the team!(Niculae and D-N-M, 2016; Fu, Lee, D-N-M, 2017)
![Page 13: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/13.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:> 40% users personally harassed online (Pew Survey, 2014)> Most attacks made by “regular” users!
(Cheng, Bernstein, D-N-M, Leskovec, 2017; Wulczyn et al., 2017)
> 20% of teams perform worse than the worst individual in the team!(Niculae and D-N-M, 2016; Fu, Lee, D-N-M, 2017)
![Page 14: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/14.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Perplexing conversational failures online:> 40% users personally harassed online (Pew Survey, 2014)> Most attacks made by “regular” users!
(Cheng, Bernstein, D-N-M, Leskovec, 2017; Wulczyn et al., 2017)
> 20% of teams perform worse than the worst individual in the team!(Niculae and D-N-M, 2016; Fu, Lee, D-N-M, 2017)
![Page 15: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/15.jpg)
Lost meta-conversational channel-> misaligned intentions and perceptions
Online platforms need to compensate…
![Page 16: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/16.jpg)
“Linguistic harbingers of betrayal”(Niculae, Kumar, Boyd-Graber, D-N-M, 2015)
Proof of concept:
Misalignment of intentions and perceptions
![Page 17: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/17.jpg)
Betrayal presupposes a trust relation(unlike deception)
Work on deception:[e.g., Newman et al. 2003, Hancock et al. 2007, Mihalcea & Strapparava 2009, Ott et al. 2011]
Proof of concept:
Misalignment of intentions and perceptions
![Page 18: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/18.jpg)
Betrayal
Frie
ndsh
ipEn
mit
y
![Page 19: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/19.jpg)
Betrayal
Enm
ity
Frie
ndsh
ip
![Page 20: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/20.jpg)
Betrayal
Enm
ity
Frie
ndsh
ip
![Page 21: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/21.jpg)
Betrayal
Enm
ity
Frie
ndsh
ip
“9th circle awaits you!”
![Page 22: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/22.jpg)
Enem
ies
BetrayalCan we detect signals of upcoming betrayal?
Frie
ndsh
ip
![Page 23: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/23.jpg)
Enem
iesBe
trayal
Can we detect signals of upcoming betrayal?
Tricky because:
> betrayers actively hide it
Frie
ndsh
ip
![Page 24: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/24.jpg)
Enem
iesBe
trayal
Can we detect signals of upcoming betrayal?
Tricky because:
> betrayers actively hide it
> victims do not see it coming
Frie
ndsh
ip
![Page 25: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/25.jpg)
Enem
iesBe
trayal
Can we detect signals of upcoming betrayal?
Main intuition: misalignment will be reflected in
imbalances in conversational patterns
Frie
ndsh
ip
![Page 26: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/26.jpg)
EnmityFriendship time
Misalignmentvia conversational imbalance
Sent
imen
t im
bala
nce
Betrayal
[]…
![Page 27: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/27.jpg)
Sent
imen
t im
bala
nce
BetrayalEnmityFriendship time
[]…
Misalignment via conversational imbalance
![Page 28: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/28.jpg)
Sent
imen
t im
bala
nce
BetrayalEnmityFriendship time
[]…
Misalignment via conversational imbalance
![Page 29: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/29.jpg)
Betrayal
Sent
imen
t im
bala
nce
Sent
imen
t
cf. Gottman (1993): stable relations are affectively balanced
EnmityFriendship time[]…
[]…
Misalignment via conversational imbalance
![Page 30: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/30.jpg)
Plan
ning
Plan
ning
im
bala
nce
Betrayal
cf. Christensen (1990): Demand-Withdraw pattern
EnmityFriendship time[]…
[]…
Misalignment via conversational imbalance
![Page 31: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/31.jpg)
Polit
enes
sPo
liten
ess
imba
lanc
e
Betrayal
“It’s not me it’s you.”
EnmityFriendship time[]…
[]…
Misalignment via conversational imbalance
(D-N-M
, Sudhof, Jurafsky, Leskovec, Potts, 2013)
![Page 32: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/32.jpg)
Artificial Conversational Intuition
![Page 33: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/33.jpg)
Artificial Conversational Intuition
> recover key meta-conversational signals> predict undesired outcomes> act to keep conversations on track
![Page 34: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/34.jpg)
Artificial Conversational Intuition
> recover key meta-conversational signals> predict undesired outcomes> act to keep conversations on track
Socially sensitive…… online discussion platforms… reply suggestions … conversational assistants
![Page 35: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/35.jpg)
Pannel
![Page 36: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/36.jpg)
![Page 37: Artificial Conversational Intuition...Conversations take place on two channels 1: Directly communicating information 2: Meta-information about the conversation unknowingly & unwillingly](https://reader033.vdocument.in/reader033/viewer/2022060410/5f106c7b7e708231d4490a0a/html5/thumbnails/37.jpg)