artificial intelligence in canadasource: idc canada bitap (business and it advisory panel survey) n1...

#IDCDirections#IDCdirectionsTO

Artificial Intelligence in CanadaMira V Perry

[email protected]

© IDC

#IDCdirectionsTO © IDC 2

Like Cloud, AI is a pervasive

transformation of technology

#IDCdirectionsTO 3© IDC


algorithm

#IDCdirectionsTO

Original Data Creators

Telcos

Retailers

Credit Card Co.

Logistics firms

Media

Raw data

Enhanced data

DaaSProviders

DaaSPlatform

Value Added Content

▪ Payments

▪ IP Mgmt

▪ Analytics Services

▪ Aggregation

▪ Security

▪ Compliance

Data

as

a

ServiceWeather Company

Ariba, Concur, Fieldglass

LinkedIn

#IDCdirectionsTO

Machines Exceed Human Capabilities

6© IDC

Image Recognition:

✓ Machine Accuracy 97%

– Human Accuracy 95%

#IDCdirectionsTO

Awareness that AI Offers Competitive Advantage

7

32.0%

68.0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

IT LOBYes No/ Not Sure

48.0%

26.1%

25.9%

Yes No Not sure

QA04: Will the use of AI technologies in your organization help you obtain or maintain an advantage over your competitors?

AI Will Provide an Advantage over Competition

Yes Responses by IT versus LOB

© IDC

Source: Business and IT Advisory Panel Survey N1, February 2018; n=204IT n= 101; LOB n=103

#IDCdirectionsTO

Public Sector, 41%

Transportation 62%

Retail, 26%

Process Manufacturing, 22%

Financial Services 19%

Is AI a Strategic Priority

8

32%

27%

41%

Yes, and there is an AI strategy in place

Yes, but we do not have an AI strategy

No

QA03: Is the use of AI technologies a strategic priority for your organization?

© IDCSource: Business and IT Advisory Panel Survey N1, February 2018; n=204; PS n=56; FinSvs n=16; Transportation n=24; Retail n=23; Process Manufacturing n=9

#IDCdirectionsTO © IDC 9

Canadian Organizations Using AI, 2018

Using, 18.0%

Piloting, 17.6%

In 24 months,

22.1%

No plans in 24

months, 37.5%

DK, 4.8%

Using

Piloting

In 24 months

No plans in 24 months

Don't know

Source: Business and IT Advisory Panel Survey N1, February 2018; Sample Size = 204; 2016 Data AI and Adjacent Categories from 2017 deck.2018 Data: QA05: Is your organization using any software application with cognitive/ artificial intelligence capabilities? This may be a stand-alone analytics application with AI or any number of enterprise software applications with embedded AI capabilities.

#IDCdirectionsTO

Inhibitors Of Adopting AI

10© IDC

0% 10% 20% 30% 40% 50%

Cost

Complex implementation

Insufficient skills

Security

Lack of executive support

Lack of infrastructure

Can't prove the ROI

Data issues

We do not see a need

Technology is not ready

Don't know where to start

We can't determine the quality

Sample Size = 204Source: IDC Canada BITAP (Business and IT Advisory Panel Survey) n1 2018 Survey, February 2018

QA09: What is limiting your organization's adoption of applications with cognitive/AI capabilities?

#IDCdirectionsTO

Areas that Will Most Benefit from AI

11© IDC

Total IT LOB

#4 Supply Chain

Sales Human Resources

Marketing#3 Finance

#2 IT Management#1 Customer Service

Risk Management

QA08R: Please rank the top three applications where your organization would most benefit from cognitive/AI functionality.

Source: Business and IT Advisory Panel Survey N1, February 2018; n=204; IT=101; LOB=103

#IDCdirectionsTO

Business Benefits from AI

12© IDC

Sample Size = 40Source: Business and IT Advisory Panel Survey N1, February 2018; n=40 AI users; LOB=36; IT=4

QA06: What business benefits have your organization realized from your cognitive/AI solutions?

Using,

18.0%

#IDCdirectionsTO

Attributes for Artificial Intelligence Solutions

13© IDC

0% 10% 20% 30% 40% 50%

Ease of use

Ease of integration w/

other software

Low TCO

0% 10% 20% 30% 40% 50%

Leading-edge

Wide range of AI

capabilities

Existing vendor

relationship

Sample Size = 204Source: IDC Canada BITAP (Business and IT Advisory Panel Survey) n1 2018 Survey, February 2018

QA10: Which of the following attributes are most important to your organization when selecting an Artificial Intelligence solution?

Most Important Attributes of AI Solutions Least Important Attributes of AI Solutions

#IDCdirectionsTO14

© IDC

Canadian Top 5 AI Use-Cases: by Hardware, Software & Services Spend

*Source IDC AI Spending Guide 2018. Other Industries represent 46% * by Market Size (2018)

Fraud Analysis andInvestigation

AutomatedCustomer Service

Agents

IntelligentProcessingAutomation

Diagnosis andTreatmentSystems

Digital Assistantsfor EnterpriseKnowledgeWorkers

0

20

40

60



*Source IDC AI Spending Guided 2018. Other Industries represent 46% * by Market Size (2018)



Agents




0

20

40

60

#IDCdirectionsTO

1. Identify areas of the business for AI adoption

2. Determine outcomes that are important

3. Anticipate how you will navigate inhibitors

4. Assess and augment your data

5. Recognize the insights of IT & LOB

6. Engage vendors/partners whose capabilities align with your objectives

7. Ask what Digital Innovation will your Company Contribute

© IDC 17

AI Strategy Considerations

#IDCdirectionsTO

✓Calendar Invite to [email protected]

✓ 30 Minutes on May 8th, 9th or 10th

➢ Offer an alternative time or two

✓ Specify in the Subject Line one of the Following: ➢2018 Directions Overview/ Q&A

➢Canadian AI Overview

➢AI Technology Adoption: NLP, ML, Sentiment, etc.

➢Canadian Use Cases: select industries

➢ Intelligent Assistants & Bot Adoption

© IDC 18

Let’s Connect

#IDCdirectionsTO

For More Information…

LinkedInhttps://www.linkedin.com/company/idc-canada

Twitterhttps://twitter.com/@IDCCanada

www.idc.com/ca

#IDCdirectionsTO

Mira V Perry

[email protected]

@miravperry

© IDC 19

https://www.linkedin.com/company/idc-canada

https://twitter.com/@IDCCanada

http://www.idc.com/ca

artificial intelligence in canadasource: idc canada bitap (business and it advisory panel survey) n1...

Documents