artificial intelligence in...
TRANSCRIPT
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Artificial Intelligence in CanadaMira V Perry
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Like Cloud, AI is a pervasive
transformation of technology
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algorithm
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Original Data Creators
Telcos
Retailers
Credit Card Co.
Logistics firms
Media
Raw data
Enhanced data
DaaSProviders
DaaSPlatform
Value Added Content
▪ Payments
▪ IP Mgmt
▪ Analytics Services
▪ Aggregation
▪ Security
▪ Compliance
Data
as
a
ServiceWeather Company
Ariba, Concur, Fieldglass
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Machines Exceed Human Capabilities
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Image Recognition:
✓ Machine Accuracy 97%
– Human Accuracy 95%
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Awareness that AI Offers Competitive Advantage
7
32.0%
68.0%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
IT LOBYes No/ Not Sure
48.0%
26.1%
25.9%
Yes No Not sure
QA04: Will the use of AI technologies in your organization help you obtain or maintain an advantage over your competitors?
AI Will Provide an Advantage over Competition
Yes Responses by IT versus LOB
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Source: Business and IT Advisory Panel Survey N1, February 2018; n=204IT n= 101; LOB n=103
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Public Sector, 41%
Transportation 62%
Retail, 26%
Process Manufacturing, 22%
Financial Services 19%
Is AI a Strategic Priority
8
32%
27%
41%
Yes, and there is an AI strategy in place
Yes, but we do not have an AI strategy
No
QA03: Is the use of AI technologies a strategic priority for your organization?
© IDCSource: Business and IT Advisory Panel Survey N1, February 2018; n=204; PS n=56; FinSvs n=16; Transportation n=24; Retail n=23; Process Manufacturing n=9
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Canadian Organizations Using AI, 2018
Using, 18.0%
Piloting, 17.6%
In 24 months,
22.1%
No plans in 24
months, 37.5%
DK, 4.8%
Using
Piloting
In 24 months
No plans in 24 months
Don't know
Source: Business and IT Advisory Panel Survey N1, February 2018; Sample Size = 204; 2016 Data AI and Adjacent Categories from 2017 deck.2018 Data: QA05: Is your organization using any software application with cognitive/ artificial intelligence capabilities? This may be a stand-alone analytics application with AI or any number of enterprise software applications with embedded AI capabilities.
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Inhibitors Of Adopting AI
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0% 10% 20% 30% 40% 50%
Cost
Complex implementation
Insufficient skills
Security
Lack of executive support
Lack of infrastructure
Can't prove the ROI
Data issues
We do not see a need
Technology is not ready
Don't know where to start
We can't determine the quality
Sample Size = 204Source: IDC Canada BITAP (Business and IT Advisory Panel Survey) n1 2018 Survey, February 2018
QA09: What is limiting your organization's adoption of applications with cognitive/AI capabilities?
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Areas that Will Most Benefit from AI
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Total IT LOB
#4 Supply Chain
Sales Human Resources
Marketing#3 Finance
#2 IT Management#1 Customer Service
Risk Management
QA08R: Please rank the top three applications where your organization would most benefit from cognitive/AI functionality.
Source: Business and IT Advisory Panel Survey N1, February 2018; n=204; IT=101; LOB=103
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Business Benefits from AI
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Sample Size = 40Source: Business and IT Advisory Panel Survey N1, February 2018; n=40 AI users; LOB=36; IT=4
QA06: What business benefits have your organization realized from your cognitive/AI solutions?
Using,
18.0%
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Attributes for Artificial Intelligence Solutions
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0% 10% 20% 30% 40% 50%
Ease of use
Ease of integration w/
other software
Low TCO
0% 10% 20% 30% 40% 50%
Leading-edge
Wide range of AI
capabilities
Existing vendor
relationship
Sample Size = 204Source: IDC Canada BITAP (Business and IT Advisory Panel Survey) n1 2018 Survey, February 2018
QA10: Which of the following attributes are most important to your organization when selecting an Artificial Intelligence solution?
Most Important Attributes of AI Solutions Least Important Attributes of AI Solutions
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Canadian Top 5 AI Use-Cases: by Hardware, Software & Services Spend
*Source IDC AI Spending Guide 2018. Other Industries represent 46% * by Market Size (2018)
Fraud Analysis andInvestigation
AutomatedCustomer Service
Agents
IntelligentProcessingAutomation
Diagnosis andTreatmentSystems
Digital Assistantsfor EnterpriseKnowledgeWorkers
0
20
40
60
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Canadian Top 5 AI Use-Cases: by Hardware, Software & Services Spend
*Source IDC AI Spending Guided 2018. Other Industries represent 46% * by Market Size (2018)
Fraud Analysis andInvestigation
AutomatedCustomer Service
Agents
IntelligentProcessingAutomation
Diagnosis andTreatmentSystems
Digital Assistantsfor EnterpriseKnowledgeWorkers
0
20
40
60
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Canadian Top 5 AI Use-Cases: by Hardware, Software & Services Spend
*Source IDC AI Spending Guided 2018. Other Industries represent 46% * by Market Size (2018)
Fraud Analysis andInvestigation
AutomatedCustomer Service
Agents
IntelligentProcessingAutomation
Diagnosis andTreatmentSystems
Digital Assistantsfor EnterpriseKnowledgeWorkers
0
20
40
60
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1. Identify areas of the business for AI adoption
2. Determine outcomes that are important
3. Anticipate how you will navigate inhibitors
4. Assess and augment your data
5. Recognize the insights of IT & LOB
6. Engage vendors/partners whose capabilities align with your objectives
7. Ask what Digital Innovation will your Company Contribute
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AI Strategy Considerations
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✓Calendar Invite to [email protected]
✓ 30 Minutes on May 8th, 9th or 10th
➢ Offer an alternative time or two
✓ Specify in the Subject Line one of the Following: ➢2018 Directions Overview/ Q&A
➢Canadian AI Overview
➢AI Technology Adoption: NLP, ML, Sentiment, etc.
➢Canadian Use Cases: select industries
➢ Intelligent Assistants & Bot Adoption
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Let’s Connect
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For More Information…
LinkedInhttps://www.linkedin.com/company/idc-canada
Twitterhttps://twitter.com/@IDCCanada
www.idc.com/ca
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Mira V Perry
@miravperry
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Thank you!
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