ashley t. preston primary resume

Ashley T. Preston 6211 Darwin Court Apt 1104 Raleigh, NC 27612 (336) 327-3461 [email protected] Proven leader experienced in problem resolution, liaising between various groups and agencies, managing projects, communication and time management. Excellent communicator. Educated clients, guided new-hires, created and sustained client relationships, and developed training presentations. AREAS OF EXPERTISE Time Management Problem Resolution SOP Development Communication Project Management Training/Instruction Deadline Management Training Material Creation Leadership Attention to Detail Client Relationship LEADERSHIP EXPERIENCE Manage projects, administered and coordinated teams, liaised with regulatory agencies Liaison between specialized Oncology clients and laboratories; Streamlined communication channels Perform operational functions for new-hires and current employees Resolve problems for laboratory departments, specimen handling, Genetic Counselors, Pathologists, and Directors Liaison between LabCorp Genetic Counselors, local branches, internal operations departments, acquired laboratories, physicians, and PSCs regarding laboratory results, collection requirements, and laboratory specimens TRAINING EXPERIENCE Educate clients on available testing, testing methods, test requirements, and pertinent information Guide new-hires and current employees with comprehension and execution of the Genetic Services Department’s duties and tasks Develop new-hire presentations and delivered presentations to groups of various sizes Develop and update Standard Operating Procedures for laboratory practices CLIENT RELATIONSHIP EXPERIENCE Provide complete, timely, and accurate solutions to clients within established guidelines Research, manage, and resolve client grievances

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Page 1: Ashley T. Preston Primary Resume

Ashley T. Preston6211 Darwin Court Apt 1104 Raleigh, NC 27612 (336) 327-3461 [email protected]

Proven leader experienced in problem resolution, liaising between various groups and agencies, managing projects, communication and time management. Excellent communicator. Educated clients, guided new-hires, created and sustained client relationships, and developed training presentations.

AREAS OF EXPERTISE

Time Management Problem Resolution SOP Development Communication

Project Management Training/Instruction Deadline Management Training Material Creation

Leadership Attention to Detail Client Relationship

LEADERSHIP EXPERIENCE

Manage projects, administered and coordinated teams, liaised with regulatory agencies

Liaison between specialized Oncology clients and laboratories; Streamlined communication channels

Perform operational functions for new-hires and current employees Resolve problems for laboratory departments, specimen handling, Genetic

Counselors, Pathologists, and Directors Liaison between LabCorp Genetic Counselors, local branches, internal operations

departments, acquired laboratories, physicians, and PSCs regarding laboratory results, collection requirements, and laboratory specimens

TRAINING EXPERIENCE

Educate clients on available testing, testing methods, test requirements, and pertinent information

Guide new-hires and current employees with comprehension and execution of the Genetic Services Department’s duties and tasks

Develop new-hire presentations and delivered presentations to groups of various sizes

Develop and update Standard Operating Procedures for laboratory practices

CLIENT RELATIONSHIP EXPERIENCE

Provide complete, timely, and accurate solutions to clients within established guidelines

Research, manage, and resolve client grievances Create and sustain relationships with eight high profile specialty laboratory accounts Provide pertinent information to clients regarding products, services, and account

management

WORK HISTORY

LABCORP, Research Triangle Park, NC, Senior Client Support Technologist 2007-PresentLABCORP, Burlington, NC, Laboratory Technologist 2000-2007ELECTRONIC DATA SYSTEMS / ONSTAR, Troy, MI, Customer Service Representative 2001-2002NORTH CAROLINA A&T UNIVERSITY, Greensboro, NC, Teaching Assistant 1998-2000