Download - Ashley T. Preston Primary Resume
Ashley T. Preston6211 Darwin Court Apt 1104 Raleigh, NC 27612 (336) 327-3461 [email protected]
Proven leader experienced in problem resolution, liaising between various groups and agencies, managing projects, communication and time management. Excellent communicator. Educated clients, guided new-hires, created and sustained client relationships, and developed training presentations.
AREAS OF EXPERTISE
Time Management Problem Resolution SOP Development Communication
Project Management Training/Instruction Deadline Management Training Material Creation
Leadership Attention to Detail Client Relationship
LEADERSHIP EXPERIENCE
Manage projects, administered and coordinated teams, liaised with regulatory agencies
Liaison between specialized Oncology clients and laboratories; Streamlined communication channels
Perform operational functions for new-hires and current employees Resolve problems for laboratory departments, specimen handling, Genetic
Counselors, Pathologists, and Directors Liaison between LabCorp Genetic Counselors, local branches, internal operations
departments, acquired laboratories, physicians, and PSCs regarding laboratory results, collection requirements, and laboratory specimens
TRAINING EXPERIENCE
Educate clients on available testing, testing methods, test requirements, and pertinent information
Guide new-hires and current employees with comprehension and execution of the Genetic Services Department’s duties and tasks
Develop new-hire presentations and delivered presentations to groups of various sizes
Develop and update Standard Operating Procedures for laboratory practices
CLIENT RELATIONSHIP EXPERIENCE
Provide complete, timely, and accurate solutions to clients within established guidelines
Research, manage, and resolve client grievances Create and sustain relationships with eight high profile specialty laboratory accounts Provide pertinent information to clients regarding products, services, and account
management
WORK HISTORY
LABCORP, Research Triangle Park, NC, Senior Client Support Technologist 2007-PresentLABCORP, Burlington, NC, Laboratory Technologist 2000-2007ELECTRONIC DATA SYSTEMS / ONSTAR, Troy, MI, Customer Service Representative 2001-2002NORTH CAROLINA A&T UNIVERSITY, Greensboro, NC, Teaching Assistant 1998-2000
CLIENT NAME – Page 2
EDUCATION
Bachelor of Science, Biology, North Carolina A&T University, Greensboro, NCCertificate, Biotechnology, North Carolina A&T University, Greensboro, NC