asst workshop in engineering education present status, trends and challenges

ASST Workshop in Engineering EducationASST Workshop in Engineering EducationPresent Status, Trends and ChallengesPresent Status, Trends and Challenges

19-21 July, Damascus, Syria19-21 July, Damascus, Syria

Institutional and Departmental Resources Institutional and Departmental Resources Required to Support Quality AssuranceRequired to Support Quality Assurance

--An Asian Case StudyAn Asian Case Study

21 July 2010

Sor Heoh Saw 1,2

1INTI International University, 71800 Nilai, Malaysia 2Institute for Plasma Focus Studies, 32 Oakpark Drive, Chadstone, VIC

3148, Australia

e-mails: [email protected]

2

TABLE OF CONTENTS

INTI International University, An Introduction INTI IU ISO Certification ISO 9001:2008 (Quality Management System Process Model) INTI IU Quality Management System Model of Quality Assurance in Teaching and Learning Senate Committees Internal Quality Audit Quality Steering Committee External Audit Support Resources Required Summary

ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw

More than 42 institutions... more than 100 campuses... in 20 countries

Approaching a half million students

Spain• CENTRO SUPERIOR DE

EDIFICACIÓN (CSE)• ESTEMA ESCUELA DE

NEGOCIOS

Brazil• BUSINESS SCHOOL

SÃO PAULO (BSP)• CENTRO UNIVERSITARIO DO

NORTE (UNINORTE)• ESCOLA SUPERIOR DE ADMINISTRACÃO DIREITO E

ECONOMIA (ESADE)

Germany• BUSINESS AND INFORMATION

TECHNOLOGY SCHOOL (BiTS)

Chile• ESCUELA MODERNA DE

MÚSICA Y ARTE

Mexico• UNIVERSIDAD TECNOLÓGICA

DE MÉXICO (UNITEC)

Costa Rica• UNIVERSIDAD AMERICANA (UAM)

• UNIVERSIDAD LATINA

United States• NEWSCHOOL OF ARCHITECTURE & DESIGN

• KENDALL COLLEGE (full member)

3

Australia• Blue Mountains Hotel

Management School

Chins• Tianyi College

LAUREATE INTERNATIONAL UNIVERSITIESLAUREATE INTERNATIONAL UNIVERSITIES

Malaysia

ASST Workshop in Engineering Education,Present Status, Trends and Challenges 19-21 July 2010, Damascus, SyriaInstitutional and Development Resources Required to Support QASH Saw 4

INTI EDUCATION GROUPINTI EDUCATION GROUP


1999 Preparation of ISO Documentation

April 2000 Adequacy Audit (MS ISO 9002:1994 Quality System)

September 2000 Compliance Audit (MS ISO 9002:1994 Quality System)

January 2002 1st Surveillance Audit (MS ISO 9002:1994 Quality System)

November 2002 2nd Surveillance Audit (MS ISO 9001:2000)

December 2003 1st Reassessment Audit (MS ISO 9001:2000)

September 2004 3rd Surveillance Audit (MS ISO 9001:2000)

November 2005 Suspension of Certification – 6 months

Cont’

5

INTIINTI IU ISO CERTIFiCATION – A BRIEF HISTORY (1/2)IU ISO CERTIFiCATION – A BRIEF HISTORY (1/2)


April 2006 4th Surveillance Audit (MS ISO 9001:2000)

December 2006 2nd Reassessment Audit (MS ISO 9001:2000)

October 2007 5th Surveillance Audit (MS ISO 9001:2000)


August 2009 3rd Reassessment Audit (MS ISO 9001:2008)


6

ISO CERTIFICATE

INTI IU ISO CERTIFCATION – A BRIEF HISTORY (2/2)INTI IU ISO CERTIFCATION – A BRIEF HISTORY (2/2)


QUALITY MANAGEMENT SYSTEMCONTINUAL IMPROVEMENT

Management Responsibility

Resourcemanagement

Measurement, analysis,

improvement

Product and/or service)

realization

Customers

Requirements

Customers

Satisfaction

Product/Services

Input Output

7

ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (1/4)PROCESS MODEL (1/4)


8

5 MAIN SECTIONS

Clause 4 Quality Management System• Clause 4.1 – General Requirements• Clause 4.2 – Documentation Requirements

Clause 5 Management Responsibility• Clause 5.1 – Management Commitment• Clause 5.2 – Customer Focus• Clause 5.3 – Quality Policy• Clause 5.4 – Planning•Clause 5.5 – Responsibility, Authority and Communication•Clause 5.6 – Management Review

Clause 6 Resource Management• Clause 6.1 – Provision of Resources• Clause 6.2 – Human Resources• Clause 6.3 – Infrastructure• Clause 6.4 – Work Environment



Clause 7 Product Realization• Clause 7.1 – Planning of Product Realization• Clause 7.2 – Customer-related Processes• Clause 7.3 – Design and Development• Clause 7.4 – Purchasing• Clause 7.5 – Production and Service Provision• Clause 7.6 – Control of Monitoring and Measuring Equipment

Clause 8 Measurement Analysis & Improvement• Clause 8.1 – General• Clause 8.2 – Monitoring and Measurement• Clause 8.3 – Control of Nonconforming Product• Clause 8.4 – Analysis of Date• Clause 8.5 - Improvement

9

5 MAIN SECTIONS Cont..



QMSProcesses

People

Documentation

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3 MAIN COMPONENTS



Documentation – To increase coverage Policies

Academic, Administration, Human Resource

Processes Including monitoring, improvement and review, etc.Existing processes and new processes

Quality Management System (QMS) Extend coverage to 9 areas of Quality Assurance (QA) of MQA

Teaching and Learning Moving towards Student Centered Learning

11

INTI IU QUALITY MANAGEMENT SYSTEM (1/4)INTI IU QUALITY MANAGEMENT SYSTEM (1/4)


Level 1

Level 2

Level 3

Quality Manual

Procedure Manuals

Forms and Records

•Senate Committees Procedures (SC)•Academic Quality Procedures (AQP)•Supporting Departments Procedures

12

DOCUMENTATION



13

Specifying way to carry out an activity or a process.

Must be consistent and compatible with the Quality Manual.

PROCEDURE MANUALS



14

Form – a document used to record data required by the QMS

Records – a document stating results achieved or providing evidence of activities performed

Example:Minutes of meetingsCompleted forms

The records are kept for a specified period

FORMS AND RECORDS



CONTENT

LEARNING TEACHING

Note Note Other supporting elements are:Other supporting elements are:FacilitiesFacilitiesEnvironmentEnvironment

Revd: 30/03/2006

15

MODEL OF QUALITY ASSURANCE IN TEACHING AND MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (1/5)LEARNING (1/5)


CONTENT TEACHING LEARNING

Requirements

Content design/ evaluation

Research

Staff Development

Preparation

Awareness

Competency

Support

Assessment of Learning Outcomes

Delivery

Employability

Industrial Placement

16



ACADEMICQUALITY

PROCEDURES

Administrative Offices

Academic Affairs

Division

Resources

Industrial Placement & Employability

Infrastructure

17

KEY SUPPORTING DEPARTMENTS



Deputy President’s Office (DPO) Centre for Instructional and Technology Support (CITS) Curriculum Unit (CU) Examinations Centre (EC) Office of Admissions and Records (OAR) Accommodation Office (AO) Career and Counselling Centre (CCC) Student Learning Centre (SLC) Government Liaison and Compliance Office (GLCO) International Marketing Office (IMO) International Office (IO) Library Student Affairs Office (SAO) University Placement Office (UPO) Alumni Employer Relations (ER)

18

LIST SUPPORTING DEPARTMENTS



Buildings and Grounds Office (BNG) Finance Office (FO) General Administration Office (GAO) Human Resources Office (HRO) Information Systems Office (INSO) Office of Research and Development (ORD) Public Relations and Marketing Office (PMO) Purchasing Unit (PU) Security Office

19

LIST SUPPORTING DEPARTMENTS Cont..



• Appointment of Lecturer, Senior Lecturers, Emeritus Professors, Professors Adjunct Professors & Visiting professors Committee

• Academic Governance Committee• Quality Steering Committee• Vice-Chancellor and Pro Vice-Chancellor Search

Committee• Honours and Honorary Awards Committee• Academic Committee• Appeals Committee• Research Committee• Conferences/Inaugural Lecture

20

SENATE COMMITTEES (1/2)SENATE COMMITTEES (1/2)


• Portfolio Review Committee• Guest Speaker Series Committee• Holistic education/ Studies Committee• Curriculum/ Studies Committee• Quality Assurance Committee• Teaching and Learning Committee• Committee for the Selection of Academic Advisors for

Faculties, Schools and Centres• Ethics & Code of Conduct Committee• Examinations Committee• Academic Staff Development Committee• Library and Library Loans Committee• Student Welfare and Safety Committee

21

SENATE COMMITTEES (2/2)SENATE COMMITTEES (2/2)


The organization shall conduct internal audits at planned intervals to determine whether the quality management system conforms to the : planned arrangement requirements of the International Standard quality management system requirements established by the

organization

and is effectively implemented and maintained. An audit programme shall be planned, taking into

consideration the: status and importance of the processes areas to be audited results of previous audits.

22

INTERNAL QUALITY AUDIT (1/3)INTERNAL QUALITY AUDIT (1/3)


The audit criteria, scope, frequency and methods shall be defined.

The selection of auditors and conduct of audits shall ensure objectivity and impartiality of the audit process.

Audit shall not audit their own work. A documented procedure shall be established to define

the responsibilities and requirements for planning and conducting audits, establishing records and reporting results.

Records of the audits and their results shall be maintained.

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The management responsible for the area being audited shall ensure that: any necessary corrections and corrective actions are taken

without undue delay to eliminate detected nonconformities and their causes.

Follow-up activities shall include: verification of the actions taken reporting of verification results.

(Source: MS ISO 9001:2008 – Quality Management Systems Requirements)

24



Management Review (1/4)

Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.

This review shall include: Assessing opportunities for improvement Assessing the need for changes to the quality management

systems Assessing the need for changes to the quality policy and

quality objectives Records from management reviews shall be maintained.

25

QUALITY STEERING COMMITTEE (1/4)QUALITY STEERING COMMITTEE (1/4)



Review inputThe input to management review shall include information on:

Results of audits Customer feedback Process performance and product conformity Status of preventive and corrective actions Follow-up actions affecting the quality management system Recommendations for improvement

26




Review OutputThe output from the management review shall include any decisions and actions related to:Improvement of the effectiveness of the quality management system and its processesImprovement of product related to customer requirementsResource needs


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KeyPerformance

IndicatorsReport

FeedbackReport

AuditReports

Quality Steering Committee ContinualImprovement


28



Third-Party Audit

Conducted by external independent organizations. Such as organizations provide certification or registration of conformity with requirements such as ISO 9001 (Example: SIRIM)


29

EXTERNAL AUDITEXTERNAL AUDIT


President

Deputy President Managing Director• Vice-President Teaching and Learning

Centre for Instructional and Technology Support (CITS)

Centre for Plasma Research (CPR) Student Learning Centre (SLC) Quality Assurance Office (QAO)

• Associate Vice-President Administrative Offices Accommodation Office, etc

• Associate Vice-President Student Services and Alumni Division

Student Affairs Office Career & Counseling Centre International Students Office Alumni Office

• Associate Vice-President Research and Consultancy

Library

• Financial Controller• Registrar• Human Resources• Public Relations and Marketing• Information Systems Office• Employer Relations

• Faculties/Schools/Centres • Office of Admissions and Records• Exams Centre• University Placement Office

Organizational Structure

30

SUPPORT RESOURCES REQUIREDSUPPORT RESOURCES REQUIRED



Organizational Structure (Vice-President Teaching and Learning)

31


Functions

To conduct Academic Skills Training for new lecturers To provide one-to-one coaching to lecturers To carry out classroom observations of teaching upon request To conduct training for the Learning Management System

(LMS) users To provide technical support and assistance to the users. To conduct/Organise technical trainings To organise conferences/workshops/seminars on improvement

of teaching and learning

CENTRE FOR INSTRUCTIONAL AND TECHNOLOGY CENTRE FOR INSTRUCTIONAL AND TECHNOLOGY SUPPORT SUPPORT

32


Functions

To enrich student’s learning experiences at INTI-IU To offer learning opportunities for students to excel in their

studies To provide support and opportunities to students to become

highly motivated, responsible and independent life-long learners

To conduct exciting seminars, workshops, individual sessions and academic achievements skills for students

To provide training and resources on effective learning skills to students

STUDENT LEARNING CENTRESTUDENT LEARNING CENTRE

33


Organizational Structure (Faculty of Engineering and Technology)

34


35

Summary

INTI International University, An Introduction INTI IU ISO Certification ISO 9001:2008 (Quality Management System Process

Model) INTI IU Quality Management System Model of Quality Assurance in Teaching and Learning Senate Committees Internal Quality Audit Quality Steering Committee External Audit Support Resources Required

In this presentation we have covered:

ASST Workshop in Engineering EducationPresent Status, Trends and Challenges

19-21 July, Damascus, Syria

Institutional and Departmental Resources Required to Support Quality Assurance

-An Asian Case Study

21 July 2010

Sor Heoh Saw 1,2

1INTI International University, 71800 Nilai, Malaysia 2Institute for Plasma Focus Studies, 32 Oakpark Drive, Chadstone, VIC

3148, Australia

e-mails: [email protected]; [email protected]


THANK YOU

asst workshop in engineering education present status, trends and challenges

Documents

implementation of iso

reassessment audit ms

adequacy audit ms iso

compliance audit ms

th surveillance audit

nd surveillance audit

rd surveillance audit

development resources