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    Investor Rel Macc ful l pack 31017v2.ppt: Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confident ial AstraZeneca 2003 19/04/2004

    AstraZeneca - OperationsFriday, 17 October 2003

    Barrie Thorpe Executive Vice PresidentOperations

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    2- 2 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    AstraZeneca

    A creative, fast and effective company withthe global sales and marketing strength to

    realise the full potentialfrom productive R&D thereby deliveringsustainable top tier financial growth

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    3- 3 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Clear priorities

    Create a single unified company

    Portfolio transformation

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    4- 4 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Delivering sustained performance

    TM

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    5- 5 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Supporting the Portfolio Transformation

    Expiry Growth Launch

    1999

    Base

    2003

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    6- 6 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Clear priorities

    Create a single unified company

    Portfolio transformation Improve efficiency and effectiveness

    What role does the Supply Chain play?

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    7- 7 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Dimensions

    32 plants in 20 countries + contractors

    15,000+ employees 2002 Budget about $2.5bn Inventory level circa $1.8bn 2002 Capital

    - Business ~$1000m

    - Operations ~$450m

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    8- 8 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Our customers and ourcompetitors will recognise us as

    the best

    Supply System Vision

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    9- 9 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Supply Chain Development

    To date:

    Merger Maintain supply Synergies Secure new product launchesNow:

    Drive performance Leverage the supply chain

    Throughout: Business as usual

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    10- 10 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    AstraZeneca: Translating Company

    Priorities to Supply

    EPS

    Supply

    Confidence

    Licence to Operate

    Enabling Capabilities

    Create enduring shareholder value

    Fast effective organisation

    Growth through key productsWin globallySecure flow of new productsFirst choice for customers

    Build the talent base

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    11- 11 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    AstraZeneca links Supply Chain activities

    to business priorities

    EPS

    Supply

    Confidence

    Licence to Operate

    Enabling Capabilities

    Supply Chain priorities

    Manage COGS through lifecycle

    Balance investment in fixed & working capitalSourcing strategy

    Time to marketResponsive supply chains

    Supply chains adapting with lifecycle

    Development of capabilitiesPeople, technical & IS/IM

    GMP compliance

    SHE

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    12- 12 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Simple value chain

    Primary(DS or API) Secondary(DP) Packaging

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    13- 13 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Strategic focus for supply

    Typically close to R&DPilot

    Regional or localPackaging

    Regional and GlobalTechnology based

    Secondary(Deliverable dosage form)

    GlobalPrimary(Bulk chemical active)

    Supported by appropriate Outsourcing

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    14- 14 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Using supply to deliver maximum benefit

    via: Excellent customer service, shortened lead times and

    responsiveness giving Increased stock turns, lower stock-holding costs &improved productivity

    Product lifecycle management integrated with otherbusiness processes giving

    Cost of goods improvement through lower materials costs,improved yields and lower cost sourcing

    1% point COS $150-200m ; 3 Stock Turns $500m

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    15- 15 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Strategic supply: key factors

    Global decision making Close linkages to R&D

    - Time to market

    Risk management- High uncertainty

    Licence to Operate- Regulatory- Safety, Health & Environment

    Outsourcing

    - Early production stages for primary- Emerging high competence / low cost sources

    Tax

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    16- 16 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Industry issues from a Supply and

    Manufacturing perspective Regulatory environment in the industry

    - Approval times- Constraining vs. Science based

    - Adoption of new technology

    Adapting to future R&D and portfolio base

    Intellectual Property Movement of goods

    - Parallel trade EU & Importation USA

    - Future channel evolution- Anti-counterfeiting

    Macro trends

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    17- 17 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    AstraZeneca

    A creative, fast and effective company withthe global sales and marketing strength to

    realise the full potential

    from productive R&D thereby deliveringsustainable top tier financial growth..

    Underpinned by world class supply!

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    Investor Rel Macc ful l pack 31017v2.ppt: Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confident ial AstraZeneca 2003 19/04/2004

    AstraZeneca - OperationsFriday, 17 October 2003

    AstraZeneca Supply System

    Julian Amey Vice President Supply Chain

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    19- 19 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Historically, Pharma manufacturing not

    seen as a source of competitive advantage

    Stay out oftrouble

    Top level

    View

    OperationsManagement

    Focus

    Operating

    Consequences Outcome

    Delivery

    performance

    Productquality

    Avoid processchange

    High inventories

    Buffer stocksLong lead times

    High investment

    and infrastructureLack of process

    improvement

    PoorProductivity

    PoorProductivity

    Source: Derived from Doug Dean, IBM

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    20- 20 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Pharma Manufacturing therefore evolved

    to be "internally neutral"

    Externally Competitive - Drive Business Strategy

    Externally Supportive - Customer Service Advantage

    Internally Supportive - Cost Advantage

    Internally Neutral - Cause No ProblemsInternally Neutral - Cause No Problems

    Internally Negative - Quality & Delivery Problems

    Source: Prof. S. Wheelwright, The Harvard Model of Manufacturing Competitiven ess

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    21- 21 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Competitive Advantage from the supply

    chain

    Profitable growth

    Cash generation

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    22- 22 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Governance

    ResponsiveSupplyChains

    SupplyNetwork

    Technologies

    Consistent

    Ways ofWorking

    Supply ChainPrinciples

    IS/IMPeople

    Life CycleManagement

    of Supply

    AstraZeneca supply system

    Excellence in customer service and supply performanceExcellence in customer service and supply performance

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    23- 23 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Developing AstraZenecas supply chain

    Consistency

    Aligned goals Customer focus

    Supply mindset Inter-dependent network

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    24- 24 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Common ways of working

    Schedule push to demand pull Life cycle management

    Governance and decision framework Capability development

    Essential steps

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    25- 25 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    AstraZeneca supply system

    supply system

    Excellence in Customer Serviceand Supply Performance

    Lifecycle ManagementSupply Chain Design

    Supply Leadership

    Supply PointsDemand Driven Supply

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    26- 26 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    !

    "

    #

    $

    %

    &

    '

    &

    ( #

    # %

    ( #

    Demand Driven Supply: learning from

    other industries

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    27- 27 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Demand Driven Supply is changing the

    way our supply chain operates Uses demand triggers, KANBANs and visual planning A consistent way of working

    Means of driving lead time and stock improvement ..and its simple

    W W

    Formulation

    Finished Packs

    Bulk Packing

    K

    MarketDemand

    Inter-siteKanban

    TabletRIP

    KK

    IPKBulkRIP

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    28- 28 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    DDS covers:

    Creation of Flow lines Intra and inter site planning Suppliers Facilities design & layout

    Demand Driven Supply

    DDS ensures that material and supporting information flowthrough the supply chain at a ratedetermined by demand.

    D d D i S l l

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    29- 29 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Demand Driven Supply supply supports

    lead time reduction

    Benefits of lead time reduction

    Lower safety and policy stocks Lower stock holding costs

    Reduced stock write-offs Improved resource allocation

    - e.g. particularly potential bottle-neck areas

    S l h i d h th h th

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    30- 30 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Launch Growth Post-Patent Expiry

    Uncertainty

    of forecastsResponsiveSupply

    Global

    Coordination

    Keeping up

    capacity vs demandIncrease pack

    range

    Line extensions

    Asset management

    outsource

    Dual sourcingcontingency plans

    Patent expiry,generics, price

    Managing complexity

    Lean Supply chain

    Maturity

    Mana

    gefor

    Grow

    th

    Manage for

    Profit

    ManageforCash

    Range rationalisation

    Divestment

    Product withdrawal

    Cash Cow

    Defender

    Supply chain needs change through thelife cycle

    New product introductions

    rapid launches Speed to market

    U i l t d li i b fit

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    31- 31 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Using supply to deliver maximum benefitvia:

    Excellent customer service, shortened lead times and

    responsiveness giving Increased stock turns, lower stock-holding costs &

    improved productivity

    Product lifecycle management integrated with otherbusiness processes giving

    Cost of goods improvement through lower materialscosts, improved yields and lower cost sourcing

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    32- 32 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    The AstraZeneca supply system

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    Investor Rel Macc ful l pack 31017v2.ppt: Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confident ial AstraZeneca 2003 19/04/2004

    The Compliance Environment

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    34- 34 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Compliance: The legal framework

    Highly regulated

    - Licences Products and Facilities

    - Regulations GMP (Good Manufacturing Practice)GDP, GLP, GCP

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    35- 35 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    What is Good Manufacturing Practice (GMP)?

    GMP is that part of QA which ensures that

    products are consistently produced andcontrolled to the quality standards appropriateto their intended use and as required by the

    marketing authorisation and/or productspecification

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    36- 36 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    GMP covers:

    Quality Management

    Personnel Premises and Equipment Documentation

    Production Quality Control Contract Manufacture and Analysis Complaints and Product Recall

    Self-inspection

    What is GMP?

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    37- 37 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    History

    1820 US Pharmacopoeia - Colleges of Pharmacy established

    1848 First federal drug law (Import Drug Act) -Bureau of Chemistry

    1902 Diphtheria antitoxin contaminated with tetanus - 12 children die

    1902 Biologics Control Act - Public Health Services

    1906 First Food and Drug Act -Drugs must not be MISBRANDED orADULTERATED

    1927 Formation of the Food and Drug Administration

    1937 Sulphonamide elixir tragedy - 107 people die

    1938 Federal Food Drug and Cosmetic Act - Factory Inspections

    1959 Thalidomide tragedy in Europe

    1962 Kefauver - Harris amendments First USA GMP regulations (CFR)

    1963 Formation of Dunlop Committee in UK voluntary controls

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    38- 38 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    History

    1968 The UK Medicines Act controls manufacture, supply and sales

    1971 First UK Guide to GMP published

    1972 Devonport Hospital disaster 6 patients killed with contaminated IV fluid

    1973 2nd UK Guide to GMP published

    1975 EC Directive 75/319 QPs, Inspections,.Manufacturers Licences

    1988 Generic Fraud scandal in USA

    1989 UK Medicines Control Agency formed

    1989 Barr Judgement in USA

    1991 EC Directive 91/356 Compliance with GMPs legalised in EU

    1992 FDA Pre-Approval Inspection Programme

    1998 TSE controls introduced

    2003 FDA Quality Ini tiative GMPs for the 21st Century

    most legislation has been reactive.

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    39- 39 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    GMP and Pre-approval inspections (PAI)

    Inspections

    -GMP

    Annual updates

    CBEs

    sNDA

    Change- Single batch variation

    - Type I and II

    CFR 210 and 211GMP regulations 91/356/EEC

    _Licences

    -Manufacturers:Wholesalers:Specials

    New Drug Application (NDA)Marketing Authorisation Application (MAA)

    -Mutual recognition and centralised approval

    USA - FDAEU - EMEA

    EMEA v FDA

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    40- 40 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Making changes is highly legislated and often requires

    regulatory approval before it can be introduced

    Do

    Tell and do

    Tell, wait and do

    Change

    DISCOURAGES INNOVATION

    FDA E f R E l

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    41- 41 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Abbott Laboratories- Warning letters, consent decree several locations

    - $100m fine, loss of sales, share price drop- Estimated total costs $200m

    Wyeth Ayerst- $30m fine

    - Consent decree sterile drugs / vaccines

    Schering Plough- Warning letter related to US and Puerto Rico sites

    - Major new product launch delayed

    - Consent decree - $500m fine

    - Share price drop, CEO resignation

    FDA Enforcement Recent Examples

    FDA E f t R t E l

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    42- 42 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Eli Lilly- Warning letters Indianapolis

    - Delayed US launches new products- Plant shut 30 days

    Pharmacia- Warning letters two major Swedish sites- Major corporate reorganisation / improvement plans

    Aventis- Site of API manufacture not notified

    - $33m fine

    Merck- Warning letter two sites- Plant shut for a time

    FDA Enforcement Recent Examples

    I ti P ti k t

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    43- 43 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Inspection Preparation key concepts

    Site co-ordination

    Core team (QA, Production, Development, Engineering)

    Pre-inspection audits Front people identified and in place for all areas 4 week plans for areas Expert package library Checklists Coaching

    H d k ith th i ?

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    44- 44 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    How do we work with the agencies?

    MHRA- Through UK Marketing Company Regulatory Department- Licence renewals

    - Licence variations

    Type 1 minor changes requiring notification (tell and do)

    Type 2 major changes that may require inspection (feel, wait, do)- Inspections

    Dialogue on quality issues, changes and audit programme

    Build relationship with inspectors

    - Defective Medicines Reporting Centre Complaints

    Major Quality Incidents and potential product recalls

    Ho do e ork ith the agencies?

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    45- 45 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    How do we work with the agencies?

    FDA inspections- Handled corporately- Many inspectors

    - Not necessarily specialists in drug manufacture

    - Credibility built centrally in Washington rather than with

    individual inspectors- Compliance-oriented

    Other agencies- Very variable expectations

    - Handled on an individual basis

    Medicines & Healthcare products

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    46- 46 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    pRegulatory Agency (MHRA)

    An approval Agency

    Sanctions-Letter detailing non-conformances as Critical, Major or Other

    -Recall of product

    -Revocation of Licence

    -Prosecution of individuals

    MHRA inspections (on behalf of EMEA)-GMP surveillance inspections

    -Focus on changes and quality issues

    -Facilities

    The Food and Drug Administration (FDA)

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    47- 47 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    The Food and Drug Administration (FDA)

    An Enforcement Agency

    Sanctions-Observations (Form FD 483 a non-conformance report) - VAI

    -Warning Letters for serious violations - OAI-Seizure of product

    -Consent Decrees

    -Fines

    Inspection-Regular general GMP inspection (2 years)-Pre-approval inspection (PAI) for NDAs and sNDAs

    -Systems based (Quality Management System + selected others)

    -Focus is on documentation

    Wheres AstraZeneca?

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    48- 48 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Where s AstraZeneca?

    Culture of quality and compliance.

    R&D - manufacturing - supply Good record with agencies worldwide. Respected by regulatory inspectors.

    Influential with governments and industryorganisations.

    Recognises importance of compliance to maintainLicence to Operate, and acts accordingly.

    Summary

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    49- 49 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Heavily regulated industryBut inconsistency globally FDA/EU/WHODeveloping markets

    Brazil, Argentina, Taiwan, China, Korea

    Summary

    Cost of compliance is highBut cost of non-compliance is much higherSuccess depends on

    Robust Quality Management SystemsRegular audits/inspections

    Maintaining credibility with the regulatory agenciesActive involvement with opinion forming groupsCulture

    Future

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    50- 50 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    Bilateral agreements (MRAs)Canada, Australia, New Zealand, Japan, USA

    EU enlargement another 10 states FDA 21st Century risk-based GMPs

    Science based PAT (step change)

    EU Directives and Guidelines:Clinical Trials

    APIs

    Sterile manufacture

    Future

    Thought

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    51- 51 -Investor RelMacc full pack 31017v2.ppt: Agenda Investor Relations visit to Macclesfield 17-Oct-03 Proprietary and Confidential AstraZeneca 2003 19/04/2004

    TODAYS DECISION IS TOMORROWS HISTORY

    Thought

    HISTORY IS DOCUMENTED !

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    life inspiring ideas

    www.astrazeneca.com