asug georgia chapter 9.28.2012 solution manager

] Explore Solution Manager to manage your

Enterprise Applications

Gerrit Pruis

Thom Morgan

Real Experience. Real Advantage.

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Learning Points

Solution Manager is feature and function rich to support

your SAP and non-SAP applications.

Leverage Solution Manager to optimize Business

Processes and provide higher quality and faster delivery

of applications.

Improve Technical Operations and IT Processes to

reduce risk and improve continuity and consistency.

Manage Change Control Effectively run more efficiently

and minimize disruptions.

Implement Industry Best Practices to more effectively and

efficiently align the Business with IT.


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Agenda

B2B Overview

Application Lifecycle Mgmt - Solution Manager Overview

Business Process Operation

Technical Operations

Change Control Management

Q & A


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For Discussion Only 4

About B2B Workforce

B2B Workforce is the leader in exclusively meeting the challenges of the ever-changing ERP,

CRM, Cloud, Mobility, Infrastructure and Business Analytics marketplace. We specialize in

providing Enterprise Application solutions, services and top talent to systems integrators,

corporations, government agencies, and excelling in rapid, cost effective solutions.

• Established in 2000, Headquartered in Alpharetta, GA

• Partner of choice providing highest quality talent to the top tier System Integrators, Fortune

100, and Mid- Size Enterprises

• Over $130 Million in revenue in 2011 and growing

• SAP Premier Service Partner

• Supporting over 500 Commercial and Government Clients in North America

• Over 6,000 professionals engaged on projects since inception

• Immediate access to over 65,000 experienced ERP and Cloud professionals

• B2B Solution Center – Onshore / Offshore development and productized service offerings

• Global Presence – part of 2nd largest staffing company… Randstad


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Application Lifecycle Management – ITIL Phases


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Solution Manager 7.1 Highlights

Business Process Monitoring for SAP and non-SAP Software

Business Process Templates

Business Process Benchmarking

Solution Documentation assistant for ABAP and non-ABAP Programming

Languages

Validated Implementation Content

Test Automation Framework

Risk-based Test Scope for Support Packages and Enhancement Packages

Partner Product Integration

Unification of Quality Gate Management and Change Request Management

Web-based, Adaptable User Interface

Integration in ALM Processes, Multiple Support Levels, and Connected

Systems

End-user Experience Monitoring

Process Integration Monitoring

System, DBMS, and Host Monitoring


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Set the Stage for Business Growth – Run IT like a

Factory


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Business Processes Operations

Current Challenges and Issues

Application components break down

Poor performance

Inefficient business process

Errors in interface communication

Background job canceled or finished with error

Technical issues like ABAP dumps, update errors, etc…

Data inconsistencies between systems or components

Not knowing issues on time


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Key Solution Components


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Job Schedule Management Centralized job scheduling

Avoid bottlenecks of CPU, memory,

network, etc…

Manage dependencies

Meet processing deadlines

Business Process

Monitoring and Improvement Proactive and Process oriented

monitoring

Early problem detection

Cross application monitoring

Interface monitoring

Business Process

Performance Optimization Provide a roadmap for

performance analysis/optimization

around core business processes

Data Consistency

Management End-to-end consistency report

Root-cause analysis

Correction of inconsistent data

Exception handling


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Business Process Monitoring


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Technical Operation


Missing proactive monitoring

Unplanned downtimes

Spend time in daily system checks

Not enough reporting

Reduced system performance

Decentralized monitoring and alerting


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Technical Operation



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Technical Operations

Technical Operations and

Monitoring Unified alert inbox

System monitoring

End-User experience monitoring

Process integration monitoring

Business intelligence monitoring

Connection monitoring

Technical Administration IT Calendar

Work mode management

Notification management

Task management

Central tool access

Root Cause Analysis End-to-End workload analysis

End-to-End change analysis

End-to-End exception analysis

End-to-End trace analysis

System, Host and DB analysis

Technical Analytics Technical reporting

EarlyWatchAlert (for Solutions)

Interactive reporting

Customer specific reporting

Management reporting

Document based SLA reporting

Interactive SLA Reporting

Management Dashboard


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Frequent emergency and failed changes

Lengthy / Complex change process

Lengthy solution deployment

Business disruptions

Excessive testing

Auditability and Compliance


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Quality Gate Management

Integrated and consistent

quality process

100% transparency of changes

Manage projects and quality

gates for solutions

Quality gate documentation

ChaRM – Change Request

Management ITIL compliant change control

process

‘Request for change’ process

Change approval process

New configurable WebUI

Integration with test management

systems

Enhanced Change and

Transport System (CTS+)

Manage ABAP and non-ABAP

transports

One central tool supports all

workbenches and applications

Change Diagnostics &

Configuration Validation

Flexible compliance reporting

Improved reporting content


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Change Request Process


[ Case Study

THE BUSINESS CHALLENGE

• Lack of centralized control was delaying the introduction support fixes and functional changes into The Company’s live

environment.

• Poor stewardship of business process documentation meant information was inaccessible when consultants needed it

most.

• Quality and effectiveness of SAP training was being hindered and the cost of support was climbing.

THE OXYGEN SOLUTION

• Implementation of SAP Solution Manager in six months at a cost of $225,000.

• A single interface from which to manage configuration or system changes to all CHH’s SAP applications.

• Standardization of implementation and system change processes.

CUSTOMER PROFILE

ANNUAL REVENUE: $4,098 million

BUSINESS PROFILE: The Company is one of the largest diversified forestry and wood products companies in the

region, comprising 17 different businesses, employing more than 10,500 staff across the USA ,New Zealand, Australia

and Asia. In addition to its extensive forestry interests, The Company is a leading supplier of wood and pulp and paper

products.

• Provision of a centralized repository of documentation to maintain control of business process information vital for

ongoing system maintenance.

RETURN ON INVESTMENT

• Reduced time spent on support calls and reduction in Lotus Notes user licenses translates into ongoing cost savings.

• Increased speed and efficiency introducing fixes and system changes into the live environment.

• Standardized processes improves auditability and corporate compliance.

• Enabled The Company to move from a distributed IT management platform to a more efficient centralized

infrastructure.

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[ Case Study

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[ Case Study

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