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ATASA 5th Preventive Maintenance & Basic Service
ATASA 5TH Study Guide
Chapter 7 Pages 153-185
PM & Basic Service
39 Points
Please Read The Summary
1. _______________ services are those performed not to correct problems,
but rather to prevent them.
Health care
Automotive
Preventive
ATASA 5th Preventive Maintenance & Basic Service
2. A ___________ _________ (R.O.) is written for every vehicle brought in for
service or an estimate.
ATASA 5th Preventive Maintenance & Basic Service
Service Bill
Repair Order
Obituary
3. Legally, a R.O. _______________ both the shop and the customer.
Customer must sign the R.O.
Hinders
Hurts
Protects
ATASA 5th Preventive Maintenance & Basic Service
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
ATASA 5th Workplace Skills
4. Whether hard copy or electronic, an R.O. can be filed under customer
name, license # or ______#.
VIN
DTC
MIL
ATASA 5th Preventive Maintenance & Basic Service
5. R & R stands for _______________ & _____________.
Rest & Relaxation
Remove & Replace
Remove & Rent
ATASA 5th Preventive Maintenance & Basic Service
6. _____ _________ for a part represents the value of the failed part when it is
returned for rebuilding.
Care Package
Turbo Charge
Core Charge
ATASA 5th Preventive Maintenance & Basic Service
7. ____________ repairs are those sent out to specialty shops, like machine
shops or radiator shops.
Rent
Sublet
Lease
ATASA 5th Preventive Maintenance & Basic Service
8. For _______ reasons and to establish good ___________ _____________,
repair estimates should be calculated as accurately as possible.
Check out: http://repairpal.com/
Legal, Customer Relations
Many, Employee Relations
Legal, Customer Run-ins
ATASA 5th Preventive Maintenance & Basic Service
ATASA 5th Preventive Maintenance & Basic Service
Note: Wisconsin car repair shops must get your authorization for
any repair and must offer you an
estimate if repairs will cost $50 or more. Chapter ATCP 132
Automobile repair shops that perform unauthorized work on vehicles
are not entitled to be paid for the jobs
even if the work satisfactorily fixes the vehicles - the state court of appeals ruling.
Every state also has an automotive lemon law:
http://www.bbb.org/us/wisconsin-lemon-law/
http://www.badgerlaw.net/Home/PublicWeb/LAW/Publications/Consumer/motorvehicle
9. States with annual safety inspection programs have ___ fewer accidents
than those without!
2%
*20%
50%
ATASA 5th Preventive Maintenance & Basic Service
10. While performing PM, a technician notices the need for __________ repair.
Document it & call!
Major
Glass
Body
ATASA 5th Preventive Maintenance & Basic Service
11. As a sign of professionalism & customer courtesy, use ____________
covers when doing repairs.
Fender
Floor & Seat
Steering Wheel
ATASA 5th Preventive Maintenance & Basic Service
12. Fluid service should include engine _____ change as well a check of all
vehicle fluids.
Oil
Coolant
Fuel
ATASA 5th Preventive Maintenance & Basic Service
13. ______________ freeze point & acidity check is important PM.
ATASA 5th Preventive Maintenance & Basic Service
Oil
Coolant
Fuel
ATASA 5th Preventive Maintenance & Basic Service
14. Accessory drive ________ inspection & tension check can save a
customer many headaches.
Train
Belt
Operation
ATASA 5th Preventive Maintenance & Basic Service
15. Engine ______ filters and _________ air filters are typically replaced at
30,000 mile intervals.
Air & Cabin
Air & Apartment
Air & Furnace
ATASA 5th Preventive Maintenance & Basic Service
16. ______________ maintenance & state of charge tests is important for any
electrical system.
Belt
Tire
Battery
ATASA 5th Preventive Maintenance & Basic Service
17. There are at least 4 versions of ______. Use current sources to determine
the correct type.
Fuel
ATF
Oil
ATASA 5th Preventive Maintenance & Basic Service
18. Although there are 3 types of __________ & clutch fluid, DOT 3 is the most
commonly used.
Brake
Coolant
Differential
ATASA 5th Preventive Maintenance & Basic Service
19. Changing windshield _____________ and checking __________ fluid is
important for safety.
Wipers, Washers
Wipers, Blue Tech
Wipers, Blinker
ATASA 5th Preventive Maintenance & Basic Service
20. Frequent checks of tire _______________, tread ___________ check, and
tire ____________ should be done every 7,500 miles.
Pressure, Depth, Brand Name
Pressure, Depth, Born-on Date
Pressure, Depth, Damage
ATASA 5th Preventive Maintenance & Basic Service
21. Lug nuts must always be tightened to the proper ____________ in the
proper _______________.
Torque, Sequence
Torque, Tightness
Pressure, Torque
ATASA 5th Preventive Maintenance & Basic Service
22. ____________ lubrication involves using a grease gun to force lubrication
into zerk fittings on steering and suspension system joints…and in some
cases, universal joints. Grease Job
Chassis
Drive Train
Valve Train
ATASA 5th Preventive Maintenance & Basic Service
23. Greases are rated by the ________ ___________ _______ _________ (NLGI)
National Auto Parts Association
National Fire Protection Association
National Lubricating Grease Institute
ATASA 5th Preventive Maintenance & Basic Service
24. Hybrid vehicle PM is much the same as a conventional vehicle…just avoid
anything ___________in color. That is the high voltage color code.
Also, remove the key when servicing.
Black
Orange
Green
ATASA 5th Preventive Maintenance & Basic Service
25. During a test drive, notice abnormal _________, check for steering wheel
_______________, take note if the vehicle ________ to one side of the
road, listen & feel for abnormal ____________ noises or pedal feel, be
aware of any ________________ slippage, check for __________ under
the vehicle, and make sure both ________ on the transmission & the
_________ brake operate.
Noises
Vibrations
Pulls
Brake
Transmission
Leaks
Park
Parking
ATASA 5th Preventive Maintenance & Basic Service
Test Drive before service to verify customer concern
Test Drive after service to verify the repair is properly done
Treat the
customer’s car
with great
care at all times
26. Best Practice is to check all of the exterior lights on a vehicle at least: ____
Daily
Weekly
Monthly
Yearly
ATASA 5th Preventive Maintenance & Basic Service