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TRANSCRIPT
ATC & EMDUser Guide For Travel Agencies
2
How Amadeus Ticket Changer Works ........................................................................................................... 3
Prerequisites and Preconditions ................................................................................................................... 4
Possible Itinerary Changes with Amadeus Ticket Changer ........................................................................... 5
Pricing Entries ............................................................................................................................................... 6
Amadeus Ticket Changer Informative Pricing (FXF) .................................................................................. 6
Amadeus Ticket Changer Confirmed Pricing (FXQ) ................................................................................... 7
4 simple steps… ............................................................................................................................................. 8
Reissue Scenarios .......................................................................................................................................... 9
Scenario 1: Totally Unused Ticket with Additional Collection .................................................................. 9
Scenario 2: Multi-passenger PNR Reprising ............................................................................................ 12
Revalidation ................................................................................................................................................ 16
Revalidation with Penalty EMD - Single-Passenger PNR......................................................................... 16
Introduction to EMD ................................................................................................................................... 18
EMD-S (Standalone EMD) ....................................................................................................................... 18
EMD-A (Associated EMD) ........................................................................................................................ 18
How to Issue EMD for Reservation Change Penalty. .................................................................................. 19
Options ........................................................................................................................................................ 22
Reprint Options ....................................................................................................................................... 22
Emailing Options ..................................................................................................................................... 23
EMD Status Display options. ................................................................................................................... 23
Manual creation of a TSM-P pricing record Options .............................................................................. 23
Manual deletion of a TSM-P pricing record ............................................................................................ 24
Display of an existing TSM-P pricing record Options .............................................................................. 24
Issuance of the EMD Options. ................................................................................................................. 24
History display of EMD Options .............................................................................................................. 24
Manual update of a TSM-P pricing record .............................................................................................. 24
Introduction ATC
Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues
and revalidations, and tickets based on the IATA industry standard. This How to
Guide gives you an overview of reissues and revalidations with Amadeus Ticket
Changer?
3
For your convenience we have included the prerequisites and preconditions for
Amadeus Ticket Changer, the possible itinerary changes with Amadeus Ticket
Changer, Ticket Changer pricing conditions and document issuance, a list of
possible Amadeus Ticket Changer pricing entries, and reissue and revalidation
scenarios using Amadeus Ticket Changer in this How to Guide. For those markets
and airlines that are issuing Electronic Miscellaneous Documents (EMDs) instead
of MCOs, we have included a scenario that illustrates Amadeus Ticket Changer
with EMD issuance.
With Amadeus Ticket Changer you can automatically recalculate voluntary
reissues and revalidations for electronic and paper tickets based on the IATA
industry standard. Once you have made the necessary modifications on your
passenger itinerary and introduced the pricing entries, the system will process the
best pricing solution according to the reissue conditions: a revalidation or a
reissue.
All fares that have the VC. Voluntary Changes category attached in the fare rule
qualify for reissues and revalidations with Ticket Changer. To verify if a fare rule
contains the Voluntary Changes category, enter FQN xx *VC in the Amadeus
distribution system (xx to be replaced by the FQD line number of the fare rule you
want to display). The airlinestipulates in this category whether a ticket can be
reissued or revalidated.
Notes: Wholly unused tickets are available for unlimited
reissues or revalidations (a revalidation can be performed
after a reissue
and vice versa).
Partially used tickets can only be reissued once.
Partially used tickets cannot be revalidated after a reissue.
Several revalidations can take place as long as no reissue
was made after departure
With Ticket Changer you can reissue or revalidate:
E-tickets that have been issued in Amadeus using either the Amadeus Central
Ticketing Server or a third-party ticketing server
E-tickets issued in other GDSs (Sabre, Worldspan, Galileo, etc.)
You can reissue or revalidate domestic and international itineraries, and
fares in all currencies.
For more information on Amadeus Ticket Changer, enter HE ATC in the
Amadeus distribution system
How Amadeus Ticket Changer Works
When a passenger decides to change his itinerary, you have below options with Ticket
Changer after you has rebooked the itinerary:
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You can request an Amadeus Ticket Changer confirmed pricing (FXQ). You can request an Amadeus Ticket Changer informative pricing (FXF).
The difference between the informative and the confirmed pricing entries is that
with informative pricing the system does not store a reissue TST and no changes
are made to the PNR, whereas with confirmed pricing it creates and stores the
following, if needed:
A reissue Transitional Stored Ticket (TST) (none in case of revalidation)
For a reissue with EMD issuance: An SVC segment and a TSM of the type
P (TSM-P) containing the penalty fee for the reissue or the revalidation, if
there is one.
For a reissue with EMD issuance: An SVC segment and a TSM-P
containing the residual value or non-refundable amount, if there is one.
For a reissue with EMD issuance, the original exchange document in a
PNR FO element and in the TSM-P for the residual value or non-
refundable amount (if there is one).
In the case of a reissue, an Amadeus Ticket Changer reissue panel (TQR)
including the fare and tax balances, the ticket difference, the residual value
(if there is one), the TST additional collection (if there is one), the penalty (if
there is one), the total additional collection, and the grand total, which is the
ticket difference plus the penalty fee.
Once this information is stored in the PNR you can issue all documents separately
(the Penalty TSM, the Residual Value TSM, and the new ticket) or in one combined
ticketing entry. If the ATR field in your office profile is set to 2, you must use the
combined ticketing entry (TTP/TTM). For EMD issuance you must always use the
combined ticketing entry.
In the case of a revalidation, you must issue the revalidated ticket and the Penalty
TSM, if there is one, separately.
Note: If the reissue TST is deleted (TTE) the system also
deletes the corresponding TSMs that have been generated
by the Ticket Changer pricing entry. Only the FO element
remains in the
PNR and must be deleted manually.
Prerequisites and Preconditions
The following prerequisites and preconditions must exist before you can use Amadeus
Ticket Changer for reissues and revalidations:
For travel agents: You must have read-and-write access to the original PNR as specified in the EOS
Agreements for your office.
5
The ticket number of the document to be reissued/exchanged/revalidated must
be present in the PNR (FH/FA element). If not present, it must be entered
manually in the PNR or in the Ticket Changer pricing entry. Ticket numbers can
be entered manually for e-tickets that have been issued in Amadeus Central
Ticketing.
The PNR must contain the mandatory PNR elements including the new itinerary.
For e-tickets: The e-ticket record of the original document must be accessible by Amadeus
so that the data that is required by Ticket Changer for the reissue can be
retrieved. If Amadeus is not allowed to retrieve the e-ticket record, the following
error message is displayed by the system: ‘ACCESS TO DOCUMENT
DENIED’.
For Multi-passenger PNRs: The purpose of the Multi-passenger feature is to re issue several tickets with
a single ATC transaction.
ATC reprising of multi-passenger PNRs is applicable when:
All tickets to be reprised together have the same itinerary.
All tickets to be reprised together have been priced at the same
date, time and place.
All tickets to be reprised together with the same Passenger Type
code have been priced with the same fare basis and the same
amount.
If those conditions are not met, you will get an error message and each ticket will
have to be reprised one by one, using mono-passenger Amadeus Ticket
Changer transactions.
For tickets already reissued (Multi-reissue): Already reissued tickets are allowed an unlimited number of subsequent
reissues under the following conditions:
The ticket is not partially used (if so, it can only be reissued once).
In the case of multiple reissues, previous TSTs and associated records
(TQR, TSMs...), and previous FO elements will be automatically deleted and
replaced with the new ones after the confirmed reprising of the PNR. The
new FO lines are automatically associated to the appropriate segments and
passengers in the case of multi-passenger PNRs.
Possible Itinerary Changes with Amadeus Ticket Changer
You can make the following itinerary changes when using Ticket Changer:
Travel date
Flight number
Booking class
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Routing changes (domestic and/or international)
Once you have made the necessary modifications on your passenger
itinerary and introduced the pricing entries, the system will process the best
pricing solution
According to the reissue conditions: a revalidation or a reissue.
A reissue process leads to the generation of new travel documents.
A revalidation process modifies the original ticket.
The system will choose the revalidation option when you make a flight or date
change, if the airline authorizes revalidation to be done, and if the following criteria
are followed:
The same routing
The same fare basis, tariff, carrier and rule
The same break points
The same nature/amount of surcharges
The same booking codes
If at least one of these conditions is not respected, then a reissue will be proposed.
For a reissue, all remaining open coupons from the last flown segment onward
must be reissued together. The itinerary can contain unused segments of the old
itinerary and new segments. In all cases, the complete itinerary to be reissued must
be present in the PNR in order for the new itinerary to be correctly priced with
Ticket Changer.
Also, note the following:
Conjunction tickets must be reissued together.
Ticket Changer is not allowed at e-ticket coupon level.
Pricing Entries
Amadeus Ticket Changer Informative Pricing (FXF)
Amadeus Ticket Changer informative pricing re price the PNR without creating a
TST and a TSM-P (for EMD issuance)
The following table illustrates the options that you can add to the Amadeus Ticket
Changer informative pricing entry. For more Amadeus Ticket Changer informative
7
pricing entries, and detailed explanations of all the formats below, enter: HE FXF in
the Amadeus distribution
System.
Entry
Explanation
E-ticket:
FXF
For all passengers for the same PNR, reprises
up to nine tickets and six types of passengers
including family fares and companion fares
with Amadeus Ticket Changer informative
pricing.
E-ticket:
FXF / TKT 057-1234567890 / P1
Reprises a mono-passenger PNR with
Amadeus Ticket Changer informative pricing
for a selected ticket number.
If the PNR contains no ticket number, you
must enter the ticket number of the ticket you
want to reissue together with passenger
association.
Entry
Explanation
E-ticket:
FXF / T7
Reprises one passenger in the PNR using the
line number of the ticket associated to the
passenger with Amadeus Ticket Changer
informative pricing.
E-ticket:
FXF / P2
Reprises one passenger in the PNR using
passenger association with Amadeus Ticket
Changer informative pricing.
E-ticket:
FXF / P1 / TKT128-6754833921 / P2-
3 / T11,13
Reprises a multi-passenger PNR for:
Passenger 1 associated to a ticket number
(the passenger/ticket association already
exists in the PNR), passengers 2 and 3, and
tickets referenced on lines 11 and 13 in the
PNR (the passenger/ticket association already
exists in the PNR).
Amadeus Ticket Changer Confirmed Pricing (FXQ)
Amadeus Ticket Changer confirmed pricing reprise the PNR with TST and TSM
creation (penalty and residual value TSM-Ms, if there are any) for EMD issuance,
and with TST, SVC segment and TSM-P creation (penalty and residual value TSM-
Ps, if there are any) for EMD issuance. You can also make the FXQ entry as a
follow-up entry to FXF. You can add the same pricing options to the FXQ entry as for
the FXF entry.
For more Amadeus Ticket Changer confirmed pricing entries, enter: HE FXQ in the
Amadeus distribution system.
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Entry
Explanation
E-ticket:
FXQ
For all passengers for the same PNR, reprises
up to nine tickets and six types of passengers
including family fares and companion fares
with Amadeus Ticket Changer confirmed
pricing.
E-ticket:
FXQ / TKT 057-1234567890 / P1
Reprises a mono-passenger PNR with
Amadeus Ticket Changer confirmed pricing
for a selected ticket number.
If the PNR contains no ticket number, you
must enter the ticket number of the ticket you
want to reissue together with passenger
association.
Entry
Explanation
E-ticket:
FXQ / T7
Reprises one passenger in the PNR using the
line number of the ticket associated to the
passenger with Amadeus Ticket Changer
confirmed pricing.
E-ticket:
FXQ / P2
Reprises one passenger in the PNR using
passenger association with Amadeus Ticket
Changer confirmed pricing.
E-ticket:
FXQ / P1-3 / T11-14
Reprises a multi-passenger PNR for
passengers 1,2 and 3, and tickets
referenced on lines 11,12 and 13 in the
PNR (the passenger/ticket association already
exists in the PNR).
4 simple steps…
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Reissue Scenarios
Scenario 1: Totally Unused Ticket with Additional Collection
Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class
--- TST RLR ---
RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1652Z 5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
5 TK OK01NOV/JED1A0900//ETSV
6 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:1900/S2
7 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2
8 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S3
9 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3
10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3
11 FM PAX *P*5/S3
10
12 FP CASH
13 FV PAX SV/S3
FXQ - Apply ATC command
Note: System will collect the Additional Fare & change of reservation Penalty Amount& Total Amount
in New Ticket.
01 ANSARI/MOIN MR
SFM - INVALID PRICE SCHEME REFERENCE
BG CXR: SV/SV
------------------------------------------------------------
AL FLGT BK DATE TIME FARE BASIS NVB NVA BG
JED
LON SV 0119 K 22MAR KRTSVR 22MAR 30
JED SV 0114 M 21MAY MRTSVR 22MAR 30
ORIGIN TRVL CURRENCY REISSUE CURRENCY
OLD BASE FARE SAR 3790.00
NEW BASE FARE SAR 4000.00
FARE BALANCE SAR 210.00
PAYMENT CURRENCY
OLD TAX SAR 612.00
NEW TAX SAR 612.00
TAX BALANCE SAR 0.00
TICKET DIFFERENCE SAR 210.00
PENALTY SAR 95.00
GRAND TOTAL SAR 305.00
TOTAL ADD COLL SAR 305.00
In the PNR System Create the Service segment for Change Fee Penalty & Pick up Automatically Old
Ticket Information (FO) element.
--- TST TSM RLR ---
RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1711Z 5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 SVC SV HK1 PENF
5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
6 TK OK01NOV/JED1A0900//ETSV
7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:1900/S2
8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2
9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S3
10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3
11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S2-3
12 FM PAX *P*5/S3
13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1
/S2-3
FPO / CASH+ / CASH - Advice the OLD & New Form Of Payment for ticket
TMI / FP-CASH - Advice the Form of payment Penalty for EMD
11
TWD / L6 - Display the OLD Ticket Status
--- TST TSM RLR ---
RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1736Z 5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 SVC SV HK1 PENF
5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
6 TK OK01NOV/JED1A0900//ETSV
7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:1900/S2
8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2
9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S3
10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3
11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S2-3
12 FM PAX *P*5/S3
13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1
/S2-3
14 FP O/CASH+/CASH
15 FV PAX SV/S3
TWD / L9 – To display the old ticket status from PNR TTP / T1 / TTM / RT – To Print the Ticket & EMD by TST Number OK ETICKET/EMD WELL ISSUED
*TRN*
>RT
--- TST TSM RLR ---
RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1750Z 5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 SVC SV HK1 PENF
5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
6 TK OK01NOV/JED1A0900//ETSV
7 FA PAX 065-2966688506/ETSV/SAR210.00/01NOV11/JED1A0900/00321
005/S2-3
8 FA PAX 065-1812480004/DTSV/SAR95.00/01NOV11/JED1A0900/003210
05/S4
9 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED
/S2-3
10 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED
/S4
11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S2-3
12 FM PAX *P*5/S3
Sales Repot - Re-Issue Ticket & EMD for Penalty Fee
AGY NO - 00321005 QUERY REPORT 01NOV CURRENCY SAR
12
OFFICE - JED1A0900 SELECTION:
AGENT - ALL 01 NOV 2011
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000020 065 2966688505 4402.00 612.00 0.00 189.50 CA ANSARI/M AA 5H5T8N TKTT
000021 065 2966688506 210.00 0.00 0.00 10.50 CA ANSARI/M AA 5H5T8N TKTT
000022 065 1812480004 95.00 0.00 0.00 0.00 CA ANSARI/M AA 5H5T8N EMDS
Scenario 2: Multi-passenger PNR Reprising
1. Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class
--- TST RLR ---
RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1923Z 5H5XPP
JED1A0900/0001AA/1NOV11
1.AHMED/SALAH(CHD/22DEC02) 2.ALGHAMDI/MAHA MRS
3.ALGHATANI/FAHAD 4.ANSARI/MOIN MR
5.KHALID/KHAN(CHD/22SEP04)
6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP
7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP
8 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
9 TK OK01NOV/JED1A0900
10 SSR CHLD SV HK1 22DEC02/P1
11 SSR CHLD SV HK1 22SEP04/P5
12 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:2200/S6
13 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6
14 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P2
15 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P3
16 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P4
17 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P1
18 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P5
19 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4
20 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5
21 FP CASH
2. Book the new flights:
SS 4 K 1 Availability display. 3. Cancel the old flights, and delete the old TSTs (if required):
TTE / ALL Deletes all TSTs. 4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing:
FXQ
13
System Response
FXQ
PASSENGER PTC PENALTY TOT ADDCOL RESIDUAL GRD TOTAL
<SAR> <SAR> <SAR> <SAR>
01 AHMED/SALAH CH 72.00 229.00 0.00 229.00
02 ALGHAMDI/MA* ADT 95.00 305.00 0.00 305.00
03 ALGHATA*/FA* ADT 95.00 305.00 0.00 305.00
04 ANSARI/MOIN* ADT 95.00 305.00 0.00 305.00
05 KHALID/KHAN CH 72.00 229.00 0.00 229.00
TOTAL 429.00 1373.00 0.00 1373.00
Note: Enter MD or MU, to view each individual pricing response.
This is the new reissue TST list (TQT):
T P/S NAME TOTAL FOP SEGMENTS
1 .1 AHMED/SALAH SAR 157.00 CASH 6-7
2 .5 KHALID/KHAN SAR 157.00 CASH 6-7
3 .2 ALGHAMDI/MAHA MRS SAR 210.00 CASH 6-7
4 .3 ALGHATANI/FAHAD SAR 210.00 CASH 6-7
5 .4 ANSARI/MOIN MR SAR 210.00 CASH 6-7
Note: Enter, for example, TQT / T5 for passenger 1 to view each
individual TST.
And here is the Amadeus Ticket Changer reissue panel list (TQR):
T P/S NAME GRAND TOTAL SEGMENTS
1 .1 AHMED/SALAH C+ SAR 229.00 6-7
2 .5 KHALID/KHAN C+ SAR 229.00 6-7
3 .2 ALGHAMDI/MAHA+ SAR 305.00 6-7
4 .3 ALGHATANI/FAH+ SAR 305.00 6-7
5 .4 ANSARI/MOIN MR SAR 305.00 6-7
You can view each individual panel by entering, for example, TQR / T5 for passenger 1:
TST00005 TKT-065-2966688509E1
ORIGINAL TICKET NOT GUARANTEED *4*
04.ANSARI/MOIN MR
ORIGIN TRVL CURRENCY REISSUE CURRENCY
OLD BASE FARE SAR 3790.00
NEW BASE FARE SAR 4000.00
FARE BALANCE SAR 210.00
PAYMENT CURRENCY
OLD TAX SAR 612.00
NEW TAX SAR 612.00
TAX BALANCE SAR 0.00
TICKET DIFFERENCE SAR 210.00
14
RESIDUAL VALUE SAR 0.00
TST ADD COLL SAR 210.00
PENALTY SAR 95.00
TOTAL ADD COLL SAR 305.00
GRAND TOTAL SAR 305.00
Redisplay the PNR (RT):
System Generate the service (SVC) for EMD all Passengers
System associate the old tickets information in the PNR by “FO” element
--- TST TSM RLR ---
RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1925Z 5H5XPP
JED1A0900/0001AA/1NOV11
1.AHMED/SALAH(CHD/22DEC02) 2.ALGHAMDI/MAHA MRS
3.ALGHATANI/FAHAD 4.ANSARI/MOIN MR
5.KHALID/KHAN(CHD/22SEP04)
6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP
7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP
8 SVC SV HK1 PENF/P1
9 SVC SV HK1 PENF/P5
10 SVC SV HK1 PENF/P2
11 SVC SV HK1 PENF/P3
12 SVC SV HK1 PENF/P4
13 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
14 TK OK01NOV/JED1A0900
15 SSR CHLD SV HK1 22DEC02/P1
16 SSR CHLD SV HK1 22SEP04/P5
17 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:2200/S6
18 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6
19 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P2
20 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P3
21 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P4
22 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P1
23 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P5
24 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4
25 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5
26 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P1
27 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P5
28 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P2
29 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
30 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P4
31 FO PAX 065-2966688510JED01NOV11/00321005/065-29666885106E1
/S6-7/P1
32 FO PAX 065-2966688511JED01NOV11/00321005/065-29666885110E1
/S6-7/P5
33 FO PAX 065-2966688507JED01NOV11/00321005/065-29666885073E1
/S6-7/P2
15
34 FO PAX 065-2966688508JED01NOV11/00321005/065-29666885084E1
/S6-7/P3
35 FO PAX 065-2966688509JED01NOV11/00321005/065-29666885095E1
/S6-7/P4
36 FP CASH
1- Enter the old & new form of payment
FPO / CASH + / CASH
2- Enter the Ticketing Carrier
FV SV
3- Enter the EMD form of payment along with TSM number
TMI / M 1-5 / FP-CASH
4- Issue the new tickets and the TSM-Ms (EMDs):
TWD / L19 and TTP /TTM / P1 Displays the e-ticket record
by FA/FH element line number (mandatory
for travel agents and airline offices not using
the Amadeus e-ticket server ETS) and issues
the ticket and the EMDs for passenger1
TWD / L 20 and TTP / TTM / PAX / P2 Displays the e-ticket record
by FA/FH element line number
(mandatory for travel agents and airline
offices not using the Amadeus e-ticket
server ETS) and issues the ticket and the
EMDs for the adult passenger 2, and so on.
TWD/L17 and TTP / TTM/ INF /P2 Displays the e-ticket record by
FA/FH element line number (mandatory for
travel agents and airline offices not using the
Amadeus e-ticket server ETS) and issues the
ticket and the EMDs for the infant associated to
passenger 2
16
Revalidation
Revalidation with Penalty EMD - Single-Passenger PNR
1. Retrieve the original PNR by record locator or by e-ticket number: System Response:
--- TST RLR ---
RP/JED1A0900/JED1A0900 AA/SU 12NOV11/1031Z 5IIUL4
JED1A0900/0001AA/12NOV11
1.ANSARI/MOIN MR
2 SV 119 M 15MAR 4 JEDLHR HK1 0220 0555 15MAR E SV/5IIUL4
3 SV 116 M 25APR 3 LHRJED HK1 2145 0540 26APR E SV/5IIUL4
4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
5 TK OK12NOV/JED1A0900//ETSV
6 OPW-23NOV:1400/1C7/SV REQUIRES TICKET ON OR BEFORE
26NOV:1300/S2
7 OPC-26NOV:1400/1C8/SV CANCELLATION DUE TO NO TICKET/S2
8 FA PAX 065-2966688585/ETSV/SAR4402.00/12NOV11/JED1A0900/0032
1005/S3
9 FB PAX 1200000186 TTP/RT OK ETICKET WELL ISSUED/S3
10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3
11 FM PAX *P*5/S3
12 FP CASH
13 FV PAX SV/S3
2. Book the new flight: 3. Cancel the old TST (if required):
TTE/T1 Deletes the TST
4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response
FXQ
01 ANSARI/MOIN MR
SFM - INVALID PRICE SCHEME REFERENCE
BG CXR: SV/SV
------------------------------------------------------------
AL FLGT BK DATE TIME FARE BASIS NVB NVA BG
JED
LON SV 0119 M 15MAR MRTSVR 15MAR 30
JED SV 0116 M 25APR MRTSVR 15MAR 30
**** REVALIDATION ****
PENALTY SAR 95.00
* REVALIDATION : PLEASE COLLECT PENALTY
17
Note: If no penalty applies (amount set to zero), redisplay the PNR (RT), and
revalidate the ticket.
TTP/ETRV/L6/S2/E2-3 Revalidates an e-ticket in FA element line number 6
(L6) with the changed flight segment number 2 (S2) in
the PNR, and the e-ticket coupon numbers of the
original e-ticket
Note: You must display the e-ticket record first (TWD). (E2-3) that need to be revalidated. Note: You must display the e-ticket record first (TWD).
For more information on e-ticket revalidation entries, enter: HE ETT GP ETR in the
Amadeus distribution system
18
Introduction to EMD
This User Guide describes the Electronic Miscellaneous Documents (EMD) solution for travel agencies from the EMD creation, including the pricing, to the issuance and follow-up transactions. Are also described the impacts on the reporting, the back-office systems and the ones on the other Amadeus solutions.
EMD is a method to document the sale and track usage of charges collected outside of a ticket.
EMD is an industry standard solution which enables travel agents to issue documents for travel related services and to collect charges for ancillary services.
EMD in a few instances
Miscellaneous services can be offered through EMD… PENF - Change Fee Penalty SUND - Sundry Charges NSHW - No-Show Penalty Fee
A new standard electronic document which replaces all prior MCO solutions
(VMCO, VMPD…)
EMD-S (Standalone EMD)
Usage independent of E-ticket Optionally refers to E-ticket (e.g. penalty fee) Can be consumed at different stages
EMD-A (Associated EMD)
Intrinsically associated to E-ticket coupons Used to collect charges used at the same time that E-ticket
coupons Routing matches E-Ticket routing Can be automatically or manually associated to and
disassociated from an E-Ticket
19
How to Issue EMD for Reservation Change Penalty.
The EMD is created via a booking of services with a SSR (Special Service Request) or a SVC (manual auxiliary segment) containing a service code corresponding to a couple of data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code) defined by the Industry and carriers.
NM1 ANSARI/MOIN MR Enter the passenger Name IU SV HK1 PENF JED CAI Create the SVC (manual auxiliary segment) containing A service code corresponding to a couple of data Elements AP;TKOK;RFP;ER Create PNR
TMC/VSV if you are creating Separate EMD the validating carrier Option is mandatory for a manual TSM-P TMC/L3/VSV Service selection, from the active PNR service line Number. TMC/L3/P1 Service selection, from the active PNR service line Number with passenger association.
TMI/CV-50 Enter the Coupon Value TMI/FSAR50.00 Enter the Total Value of the EMD
20
TMI/IC-TKT0651111222333E1 Enter the concern ticket number In connection With (ICW)
TMI/FP-CASH Enter the Form of Payment of EMD
21
TMI/CR-FREE FLOW Add the remarks (Optional)
TTM Issue EMD
22
EWD Display the EMD Status of the coupon from PNR
TJQ/SOF Display the sales report
Options
Reprint Options
Re-print options Explanations
23
EMR/P1
EMR/P1, 3-4
Passenger selection
EMR/L6
EMR/L6,7-8
EMD selection, from the FA or FHD line number
EMR/EMD123-0123456789 EMD selection by EMD number (with or without active PNR)
EMR/RT Retrieve PNR
Re-print options Explanations EMR1 Logical printer selection EMR/C-F Specific coupon:
F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt
Selected coupons are printed regardless of the coupons defined in the office profile BMP field.
Emailing Options
e-mailing options Explanations EMR/[email protected] e-mail option with specified e-mail address EMR/EPR-EMLA e-mail option with APE PNR elements EMR/EPR-xxx/NOPRT No print of other supporting documents
EMD Status Display options.
Display entries Explanations EWD/EMD123-1234567890 Display by EMD document number EWD
EWD/L6
Display from a retrieved PNR (FA/FHD PNR line number option mandatory if several FA/FHD in the PNR)
EWD/O* Display the original record(s) after an exchange transaction from the new EMD stored in the agent’s terminal
EWDRT Redisplay the EMD stored in the agent’s terminal (kept 60 min in agents’ terminal)
Manual creation of a TSM-P pricing record Options
Service selection Explanation TMC/VBA/L5
TMC/VBA/L5,7-8
Service selection, from the PNR service line number
TMC/VBA/P1
TMC/VBA/P1,3-4
Passenger selection
TMC/VBA/INF Infant selection
24
Manual deletion of a TSM-P pricing record
Deletion options Explanations TMX/M1
TMX/M1,3-4
TSM selection
TMX/INF Infant selection TMX/P1
TMX/P1,3-4
Passenger selection
TMX/ALL All TSM-P selection
Display of an existing TSM-P pricing record Options
TSM selection options Explanations TQM/P1 Passenger selection TQM/INF Infant selection TQM/M1 TSM number selection
Issuance of the EMD Options.
Issuance Options Explanations TTM/M1
TTM/M1,3-4
TSM selection
TTM/INF Infant passenger TSM selection TTM/P1
TTM/P1,3-4
Passenger selection
TTM/L3
TTM/L3,4-5
Service selection, from the PNR line number
TTM/RT Retrieve PNR option
History display of EMD Options
History display entries Explanations
EWH History display from the EMD display
EWH/EMD123-1234567890 By EMD document number
Manual update of a TSM-P pricing record
Manually Add/Change data of a TSM-P pricing record The entry to add/change/delete data of a TSM pricing record is the already existing TMI
Entry. If several TSM exist, TSM identification options must be used to determine the TSM to be updated:
TSM identification Explanations
TMI/P1 Passenger selection
TMI/INF Infant selection
25
TMI/M1 TMI/M1,3-4
TSM number selection
TMI/L5 TMI/L5,6-7
Service selection, from the PNR service line number – for coupon level update
TMI/ALL Select all TSM type P
Any modifiable field of the TSM-P is identified by a unique identifier code and can be updated with following options available at document level and coupon level (if the service selection option is not used, all coupons are updated
Document level update options Explanations
TMI/FEUR110.15 Base fare indicators: F: First Issue R: Reissue I-: First Issue IT Y-: Reissue IT U-: First Issue BT W-: Reissue BT
TMI/EEUR110.15 Equivalent fare
TMI/NEUR456.23 Exchange Value fare
TMI/OEUR15.36YQAD Old tax indicator
TMI/XEUR15.36YQAD New tax indicator
TMI/WEUR1523.22 Total amount
TMI/YI International indicator: I: International D: Domestic E: Europe
TMI/RV-EUR100.10 Refundable value
TMI/K10.32445 Banker’s rate
TMI/NF-EUR15.36 Net fare amount
TMI/Hfree flow Document remark
TMI/FC-free flow Fare calculation
TMI/FT-tour code layout Tour code
TMI/FP-form of payment layout Form of payment
TMI/FE-endorsement layout Endorsement
TMI/FO-exchange info layout Exchange information
TMI/FM-commission layout Commission
Fare data options:
Fare data options – base fare, equivalent fare, exchange value fare, old/new tax and total amount – should be updated in a single TMI entry:
The base fare option is mandatory and should be the first TMI fare option. if an option is not used, the corresponding data will be deleted. The exchange value fare and the total amount are automatically calculated by
the system when the base fare indicator is “F”, “U” or “I”. The total amount option is mandatory when the base fare indicator is “R, “Y” or “W”. For a First issue, if there is no fare calculation, the fare amount must equal the
sum of the coupon values.
26
Fare Calculation: A TSM-P must contain either a Fare Calculation or all coupons value. Form of payment: If no specific Form of Payment is defined per TSM-P, the system assumes it is the generic Form of Payment stored in the PNR
Coupon level update options Explanations
TMI/FW-BA Fee owner
TMI/CV-115.25 Coupon value
TMI/Dfree flow Present to
TMI/Afree flow Present at
TMI/CR-free flow Coupon remark
TMI/NB-28NOV10 Not Valid Before (for EMD-S only)
TMI/NA-28DEC10 Not Valid After (for EMD-S only)
TMI/PC-2 Excess baggage – Piece
TMI/KG-12.3 Excess baggage – Kilos
TMI/ER-EUR20.5 Rate per Unit
TMI/IC-TKT1231234567890E1
TMI/IC-TKT1231234567890E3-4
In connection With
In Connection With (ICW): In case of EMD-A: Only 1 ticket coupon can be referenced, which is not already associated to another
TSM-P. For SVC element, the e-ticket coupon number is mandatory.
For SSR element, it is not possible to enter an ICW. In case of EMD-S:
Airline may impose for some services to enter the associated e-ticket number (Coupons number optional). This process is only enforced at ticketing time.
Up to four e-ticket numbers can be entered.