attrition call question

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NAME: Date of Joining: - Date of Leaving:- Store Manager: Store Code: Store Name:- Gender: - Grade: ----------------------------------------------------------------- ------------------------------------------- 1. What type of work did you do? 2. What prompted you to seek alternative employment? 1. Type of work 2. Compensation 3. Harassment 4. Lack of recognition 5. Health reasons 6. Career opportunity (Please describe) 7. Too much pressure to complete the work 8. Working Conditions 9. Hygiene 10. Personal Reason Other (Please specify) 3. Before making your decision to leave, did you try to talk with store manager or HR to overcome your Leaving reason? 1. Yes 2. No If "yes", what options were offered? 4. What did you think of your store Manager in regard to the following? (Rate as; Always, Usually, Occasionally, Never. Briefly explain) Demonstrated fair and equal treatment Provided recognition on the job

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Retail Sector questionnaire

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Page 1: Attrition Call Question

NAME: Date of Joining: - Date of Leaving:-Store Manager:Store Code: Store Name:-Gender: - Grade:

------------------------------------------------------------------------------------------------------------ 1. What type of work did you do? 2. What prompted you to seek alternative employment?

1. Type of work 2. Compensation 3. Harassment 4. Lack of recognition 5. Health reasons 6. Career opportunity (Please describe) 7. Too much pressure to complete the work8. Working Conditions9. Hygiene10. Personal Reason

Other (Please specify) 3. Before making your decision to leave, did you try to talk with store manager or HR to

overcome your Leaving reason? 1. Yes 2. No

If "yes", what options were offered?

4. What did you think of your store Manager in regard to the following? (Rate as; Always, Usually, Occasionally, Never. Briefly explain)

Demonstrated fair and equal treatment Provided recognition on the job Developed cooperation and teamwork Encouraged/listened to suggestions Resolved complaints and problems

5. How would you rate the following in relation to your job? (Excellent, good, fair, poor)

Page 2: Attrition Call Question

Cooperation from your colleagues Communications with your colleagues Communications within the store as a whole Communications between you and your Store manager. The training you received Potential for career growth 6. Was your workload usually:

1. Too heavy 2. Varied, but all right 3. About right 4. Too light

Comments: ________________________________________________

7. How many hours of actual work you were doing in the store? 1. 4 hours a day2. 6 hours a day3. 8 hours a day4. More than 8 hours

8. Do you feel our store is always and clean and hygiene?1. Yes 2. No

If “No” what are the challenges?

9. Have you faced any problem while handling customer?1. Yes 2. No

10. Did you get adequate training while joining the store?

11. How did you feel about your salary and the employee benefits provided by the organization? (Excellent, good, fair, poor)

Base salary Medical Plan Life Insurance Plans

Leaves Are there any other benefits you feel should have been offered? __Yes __No

If "Yes," what?______________________________________________

Page 3: Attrition Call Question

Any other comments on benefits? ______________________________ 12. How frequently did you get feedback and / or performance reviews? What were your

feelings about them?

13. How frequently did you have discussions with your manager about your Growth Planning? 14. What does your new job offer that job in Reliance it does not? 15. Would you recommend the organization to a friend as a place to work?

__Yes, without reservations __Yes, with reservations __No

16. What kind of job are you moving into and in which organization?

17. Would you consider rejoining ………………………….. (Current employer)?

18. If I ask you to be a store manager what you will do differently that your store manager hasn’t done?

19. Any last general comments

Signed: ……………………………………………… Date :………………………