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    RESOURCEMANAGEMENT

    TOPIC: ATTRITIONMANAGEMENT IN

    TODAYS SCENARIO

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    Ni t is h Kir t i 4 72

    R ac hn a L ac h ke 53 0

    Dee pi k a Mi t t al 536

    A amis h a N ai k 538

    C hinm a y a Ner k ar

    53 9

    J uzer P a t h an w al a 5 4 0

    Pooj a R au t 5 48

    A t ul W ag hm are 562

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    ATTRITION,ATTRITION,ATTRITION

    EVERYWHERE ATTRITION..!!!

    Why..???

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    Erasing Weathering

    Dental Attrition

    Housemaid

    Language Attrition

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    Take away my factories, but leave my people, and soonwe will have a new and better factory ."

    -AndrewCarnegie

    (The AmericanSteel Billionaire)

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    f employees are o be

    ,roducts heir shelf l ives

    are ett ing shorter

    A ttritio nttritio n

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    ATTRITION

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    Mr. HappyJob satisfactionWork ex: 5

    years

    Mr. UnhappyHates his jobDesperate for

    change

    THEPLOT

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    Its a Monday.again..!!The same office, the same

    people and the same workIve an entire week to pass byand Im exhausted on the veryfirst day of the weekcallsfor a

    cup of coffee..

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    Ma y b e H a p p y c o u l d h e l p m e o n m y j o b f r o n t I s h o u l d t r y a n d t r a c e h i m

    G O O D M

    O R N I

    N G

    M R H A

    P P Y

    H E R E

    . .

    TALK,TALK,TALK..!!!

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    BACK TO CLASSREASONS FOR ATTRITION:

    In Equity In CompensationLimited Career OpportunitiesRole StagnationMismatch Of Job ProfileJob Stress And Work Life ImbalancesOdd Working HoursLack Of Responsibilities

    MonotonyWomen EmployeesEducationLack Of CommunicationDiscriminationLack of Relationship with their boss

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    ..LASHBACK

    M y B ad O ld D a y

    s

    No C a ree r P ros pec t s S t ress

    G r a ve y a rd S h i f t

    He a l t h P ro b le ms

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    I F e e l S o G o o d H a p p y W i l l S u r e l y H e l p Me O u t I n T hi s ..H e I s T he B e s t

    P e r s o n At T he Mo me n t T o H e l p Me ( s mi l e s )

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    The only means by which Ill beagain happy is by leaving my

    job..leaving this companyIvealready started finding new jobs

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    W a i t , w a i t ! ! ! ..Y ou c a n t l ea v e y ou r c ompa ny N ow , c a l m d o

    w n y ou r s el f a nd j u s t mu l l ov er t hi s H a v e y ou ev er t hou g ht how mu c h w i l l be y ou r or g a ni z a t i on s l os s w hen a s u s t a i ned empl oy ee l i k e y ou w i l l a ba nd on i t ?

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    Companys loss???

    Hmmmmlet me think, letme think, let me thinkkk

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    Well, let me enlighten youon thisThe company willhave to bear the cost oftalent loss, recruitmentcost, training cost, lost

    productivity cost

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    Back to class

    Company's loss due to attrition:

    Loss of talentRecruitment costTraining cost

    Motivational costLost productivity cost

    Replace cost > Retain cost

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    In order to retain employeescompanies like mine try and workon the softer elementslikeappreciation, opinions, informalgatherings,to name a few

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    Back to classSMALL DEEDS??...THEY MAKE A DIFFERENCE

    Appreciation

    Opinions valuable Employees informedUpdate employees with technical information Address staff by their first names Publicly praise accomplishmentsCriticize privatelyInformal activitiesInvolve employees in organizational planningRemind employees that they are valuable

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    That sounds nice!!!!!You feel so home in such an organization

    But..pay, bonuses, job enrichment, etc.also matters.A blend of all these is

    just what I need!!!!!!

    A company likeGOOGLE seemsperfect to me!!

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    Hmmm..agreed..but its not onlyGOOGLE who does that.a companylike mine also does loves itemployeesmy company has adopted20 best retention practices .itsevery employees desire to be a partof such organizations who follow

    similar practices.Want me toelaborate..hold on..!

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    The 20 best Retention tools for curbing Attrition

    LOVE EM or LOSE EMLOVE EM or LOSE EM

    Attractive and Competitive compensationIdeal examples:

    PAY EXEPTION @

    Individual/Group recognition @

    Clearly communicating what is expectedIdeal example:

    Structured Training program @ELI LILLY & CO.(India) Pvt. Ltd.

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    People stay or leave becauseof their bosses

    and not the companies

    Training the front-line , managers andAdministrators.

    Ideal example:

    Selective Leadership development mentor programs @

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    Quantified and Qualitative BenefitsIdeal example:

    Social Security Systems in

    Enhancement, Advancement andProgression opportunities.(Eg.): Job RotationsIdeal example:

    Treatment towards higher qualification@ Computer Sciences Corporation (India)pvt. Ltd.

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    Retention Bonus (vaccations , paid club memberships, etc.)Ideal example:

    Cash Bonus Plans and Performance based bonuses @

    Process Ownerof Retention

    StrategiesImplementation

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    Employees Engagement Practices(Stay Interviews, ASKPT

    Employee Satisfaction Surveys, etc.)Ideal example:

    Engagement of employeestowards Social

    Responsibility followed by

    Teamwork and Cross-Functional Team

    Ideal example:

    Sapient Corporations

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    Fun @ work(Talent Competitions, Sport activities, Picnics, Etc)

    Ideal example:

    Parties , picnics @

    Demotivation to work on holidays @

    Clear Department-wise Mission Statement

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    Job Enrichment

    Ideal example: Strategic Roadmap Meeting by

    Transparency in Communication

    Ideal example:

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    Encouragement of Higher Learning

    Ideal example: Personality Development Systems, $3000 every year toward educational reimbursements, Online library by

    Flexibilty (Flexible work hours,)

    Ideal example:

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    Pragmatism

    (On-site child care centres, dry cleaning,Involving spouses in CSR activities etc.)

    Effective Induction Programme

    Ideal example:

    23 day Induction programme @

    1 month day induction programme @

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    Never ever threaten an employees job orIncome

    Ideal example:

    Workplace Ambience

    Value your Employees

    These are the people who make youlook goodIdeal example:

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    The y deal t wi t h recession in a

    splendid wa y!!!

    The y nei t her f ired an y of

    t he

    emplo yees.nor did t he y cu t on

    t raining.. The y belie ve, Bes t t alen t

    leads t o t he sur vi val of business.

    The y concen t ra t ed on emplo yee

    de velopmen t which will help t hem t o

    sur vi ve in t he long run

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    EasiestEasiestways toways tocut costscut costsduringduringRecessionRecession Redundanciesedundancies

    urbing onurbing on

    There is a negative impact of both when the economic growthreturns.

    Business who opt for redundancies are left without skllied andmotivated talent.

    Businesses that dont invest in talent are 2 and a half times

    more likely to fail, while those that carry on training willrecover more uickl .

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    Setting an Example :

    During the down turn, HONDA had 2 options:

    Option 1:

    Making 1300 people redundant

    Option 2:

    Closing down for 2 months retaining all the 4800 employees on basic

    Why???It used this downturn as an opportunityto train its employees in businessdevelo ment techni ues and other skills.

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    Amazing !!!!! No one can

    ever think about leavingsuch a company!!!!!Its a dream company

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    Seriously true!!!!!

    My company conducts EXIT INTERVIEWS .so as to learnfrom their mistakes.And have adopted some modelsto curb attrition.Let meelaborate

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    E ve r y co m p a n y s ho u

    ld e m u l a te

    s uc h a n o r g a n i z a t io n. i t c l

    e a r l y

    m a n i f e s t s t he p r ide

    a n e m p lo ye r

    h a s t o w a rd s h i s e m

    p lo yee s

    A pe r f ec t e x a m p le o f

    a co m p a n y

    T h a t c a n s a t i a t e m y need s !

    Back to class

    0-90 daysAttrition

    Management Model

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    . .2 more models rachna is yet to mail

    E

    ffectivene

    ss

    0 to 30 31 to 60 61 to 90

    et honest jobexpectations

    ast behavior redi ct s futu re

    behavior

    ,an they learn retain& apply

    information

    an they manage nterpersonal

    ature of job

    o they have the right eam leader ?

    Steps to reducing 90 daysAttr i t ion

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    I s o w i s h l a nd l i ne s c o u l d ha v e b e e n

    m a d e p r e p a i d e s p e c i a l l y o f f i c e .

    l a nd l i ne s e m p l o y e e s t a l k a s i f i t s

    .

    t he i r p r o p e r t y

    H o w t he y f a i l t o u nd e r s t a nd w e

    t e l e p ho ne s a l s o s u f f e r f r o m S T R E S S

    ( :

    C O U R T E S Y v a r i e d d e g r e e s o f , ,

    c o nv e r s a t i o ns i nt e ns e l i g ht he a r t e d

    , ,).. d r a m a r o m a nc e s o m a ny e m o t i o

    ns a t

    ! a g o

    , .!!!E u r e k a

    E u r e k a P ar t i e s t o t he

    c o nv e r s a t i o n hang u p o n e ac h o t he r .( ..)r e s t

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    Moral of the story

    If you pick the right people andgive them the opportunity to spreadtheir wingsand put compensationas a carrier behind ityou almost

    don't have to manage them.

    Never try to teach a pig to sing; itwastes your time and it annoys the

    pig.

    Appreciate your employees andthey will reciprocate in thousand

    ways

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