Regulatory and compliance requirements placed on enterprise communications systems can represent a barrier to unified communications adoption if the new systems do not offer suitable solutions. Prime examples of this are call recording and emergency calling.

Many industries such as the financial, health care and customer care markets require passive recording of all or specific customer interactions, allowing for playback at a later date to resolve disputes or maintain customer service levels. Whether in a contact center or a distributed work environment, businesses must capture and record both sides of the customer interaction, without the need for agent or employee intervention.

Many authorities demand support for location-based emergency calling at enterprise offices to ensure rapid and accurate reporting of incidents to the relevant emergency service. For IP-based solutions such as Skype for Business where users have identical access to their services from wherever they may be, this poses additional challenges.

AudioCodes One Voice for Skype for Business includes integrated solutions for compliance call recording and location-based emergency calling, helping to make the deployment of Microsoft UC a reality for a vast range of businesses and organizations. AudioCodes One Voice for Skype for Business Solution is a unified solutions, products and services offering intended to simplify and accelerate voice-enablement of Microsoft Skype for Business and Lync implementations

AudioCodes One Voice for Skype for Business

Compliance & Recording

Highlights• Passive recording of any call regardless of

source, destination or media type with simple and intuitive storage and retrieval

• ELIN compliant emergency calling with automatic location detection integrated with AudioCodes Mediant platforms

Benefits• Enables Skype for Business enterprise voice to be

deployed in environments where regulatory and compliance issues are critical

• Fully compliant emergency calling, without the need to adopt costly NG911 services

SmartTAP Bridging Solutions

AudioCodes SmartTAP call recording solution enables passive recording of any Skype for Business call regardless of its source or destination, preserving the content and maintaining compliance. The software-only solution also provides secured, managed access to archives of recordings for later retrieval for purposes such as quality assurance, staff training or dispute resolution.

Key features• Microsoft UC certified solution • Flexible record or save on demand recording options• Pause / resume recording for PCI compliance• Lync CWE toolbar for access to in-call features like call tagging and record on demand• Record ANY call type including mobile, remote, PSTN and conference• Support for dynamic codec switching including SILK (Skype) and Microsoft RTA• Tag calls with user definable information and subsequently retrieve quickly and easily• Remote branch survivability with buffering technology• LDAP Integration and single sign-on• Audit trail monitoring• Live call monitoring

SmartTAP Call Recording

Handling emergency calls in an IP-based communications environment such as Skype for Business can pose a particular challenge. Unlike traditional telephony networks, VoIP based systems do not offer an automatic correlation between the caller’s number and their physical location. A company’s communications system may be based on a centralized Skype for Business platform which is only connected to the service provider at the company’s head office. Individual workers, however, may be located at any of the company’s branch offices.

AudioCodes Mediant platforms include built-in support for ELIN location identification. AudioCodes was the first vendor to achieve Microsoft qualification for its emergency calling solution with full support for North American E-911 calls. This ensures both regulatory compliance and, most importantly, employee security.

ELIN Emergency Calling

Emergency Calling with AudioCodes ELIN gateways

Skype for Businesswith Location

Information ServerSkype for Business

Enterprise User

AudioCodes SBC/GW with ELIN support

PRI

Local PSTN Service Provider

PRI

E911 Service ProviderPublic Safety Answering Point (PSAP)

911

International Headquarters1 Hayarden Street,Airport CityLod 7019900, IsraelTel: +972-3-976-4000Fax: +972-3-976-4040

©2016 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Ref # LTRM-20065 07/15 V.1

AudioCodes Inc. 27 World’s Fair Drive, Somerset, NJ 08873Tel:+1-732-469-0880 Fax:+1-732-469-2298

Contact us: www.audiocodes.com/info Website: www.audiocodes.com

SmartTAP Technical Specifications

Key Features

• 100% web-based interface• Pause / resume recording (PCI compliance)• Record or save on demand• Advanced call retention per user / system• eDiscovery (Multi-call download with manifest)• Live call monitoring• Quality monitoring / agent evaluation• Granular security profiles• LDAP / AD integration• IP, TDM, and blended environments• 3rd-party restful web services API

Recording Modes

• Full time recording• Record on demand• Save on demand• Pause / resume recording• Codec support: G.711, G.723.1, G.729, G.722, G.722.1, ADPCM, MSGSM, Microsoft RTA,

RED, Siren, and more…

Playback• Replay over the LAN/WAN/internet via browser• Last call replay, download or email• Search filter with customizable view

Call Search / Filter Criteria• Calls can be searched by any combination of criteria date/time, caller ID / dialed number,

user name, extension / device ID

Security

• Sarbanes-Oxley• PCI – DSS• HIPPA• Digital signature• AES 128 bit file encryption• Audit trail

Storage• Local or remote storage

NAS / SAN• File compression

Scalability• Up to 300 simultaneous recordings per server• Extend recordings by adding additional servers