NEWSLETTERAUGUST 2020

CUSTOMER IS KING

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

SCAN ME

“ “We are in the ageof the customer

| August Newsletter

FROM THE HEADLINES

There is no known business that can thrive without customers. Any ac�vity in an organiza�on is done with an aim of impressing the customers. Paying a�en�on to what customers have to say is very important as they have new informa�on that will lead to a posi�ve impact on any business.

Gone are the days when auto-companies sold cars in black color with the tagline “any color so long as it is black”. Today, the whole idea of selling a car in one color seems absurd. There are different types of cars available in many different colors and s�ll customers' needs are ever increasing. What has changed is the

| August Newsletter

EMPHASIS ON OUR PERSPECTIVE

fact that today the situa�on is reversed –– customers are now in the driver's seat and are able to say what they like or dislike about a product, marke�ng system, business and brand.

In the property sector, priori�zing the customer experience is a key differen�ator to success. Buying, selling or even ren�ng a house can be a stressful �me, and customers will have ques�ons, concerns, sugges�ons and requests for updates that they want answers to immediately. A day's delay in ge�ng back to a client may not have been an issue a few years ago, but in a tough market like real estate, a seamless customer experience and ease of engagement with an estate agent is cri�cal.

We have put together a few pointers that other businesses can inculcate in order to ensure customer sa�sfac�on in today's consumer-centric landscape.

Ÿ KEEPING PRODUCTS RELEVANTEvery customer wants the same thing—the best value for their money. Having an appetency for innova�ve solu�ons will help redefine func�onality and exper�se in providing clients with top notch products and services. By an�cipa�ng the needs of customers and tailoring your products to be�er fulfill those needs, customers will be assured of ge�ng the best services available with guaranteed sa�sfac�on.

Ÿ BUILDING TRUE PARTNERSHIPFor all businesses, the rela�onship with the buyer does not end a�er sales but begins the very moment

the client makes the purchase and thus becomes part of its growing family. It takes a dedicated amount of �me and energy to build good, strong, las�ng business rela�onships today, which is why companies must con�nuously work to build customer trust through genuine communica�on.

Ÿ MEETING AND EXCEEDING EXPECTATIONBy building a trusted rela�onship with clients, you get to understand them, are able to place yourself in their shoes and work towards mee�ng their needs well before they realize it themselves. Constantly working towards exceeding customer expecta�ons and adop�ng customer-first organiza�onal values not only builds customer loyalty, but provides complete customer sa�sfac�on.

Ÿ CUSTOMER FEEDBACKIn a world that is heavily dependent on the internet, consumers are quick to hop online and share how they feel about a product or service. There are always more customers who have valuable insights wai�ng to be shared, so it is important to go fishing, not for compliments, but for cri�cisms. Insights from the perspec�ve of customers help every business tailor their products to fit consumer needs.

At Bilaad Realty, our customers are at the core of everything we do. We listen first, keep our products relevant, build true partnership and place customers at the top of our priority list. With us, the customer is always king.

CUSTOMER IS KINGWITH EMPHASIS ON OUR PERSPECTIVE

In today's marketing world, customers are no longer settling for a ''one-size-fits-all'' service experience. A shrinking economy, improved technology, and increase in competition have given customers the power to expect more from their service providers. As such, the simple availability of products and services is no longer sufficient and customer expectations have shifted to the desire for individualized customization.

It is now widely acknowledged that companies that prioritize the experience for their customers, can deliver better benefits for everyone. So why isn't every company hyper-focused on delivering great customer experience? And if businesses have a dedicated program in place, how can they ensure it's having the right impact?

Businesses today put a significant amount of effort into planning their ventures such as writing business plans that include detailed descriptions of the company's

mission, the products and services it plans to offer, and how it plans to achieve profitability. They sometimes become too focused on their own inner workings and ignore the wants and needs of customers.

There is an increasing need for business leaders to champion engagement at the top, and develop a people-centric culture throughout the organization. Customer centricity and the approach that drives it is not accomplished with a catchy slogan or tagline. The purpose of customer-centricity is to anticipate the needs of customers, and to tailor products and services to better fulfill those needs and eliminate sources of dissatisfaction – ensuring that the customer remains king.

Aliyu AliyuChief Execu�ve OfficerBilaad Realty Ltd

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.comSuite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

Customer

Reliabilty

Efficiency

Service

Quality

| August Newsletter

FROM THE HEADLINES

There is no known business that can thrive without customers. Any ac�vity in an organiza�on is done with an aim of impressing the customers. Paying a�en�on to what customers have to say is very important as they have new informa�on that will lead to a posi�ve impact on any business.

Gone are the days when auto-companies sold cars in black color with the tagline “any color so long as it is black”. Today, the whole idea of selling a car in one color seems absurd. There are different types of cars available in many different colors and s�ll customers' needs are ever increasing. What has changed is the

| August Newsletter

EMPHASIS ON OUR PERSPECTIVE

fact that today the situa�on is reversed –– customers are now in the driver's seat and are able to say what they like or dislike about a product, marke�ng system, business and brand.

In the property sector, priori�zing the customer experience is a key differen�ator to success. Buying, selling or even ren�ng a house can be a stressful �me, and customers will have ques�ons, concerns, sugges�ons and requests for updates that they want answers to immediately. A day's delay in ge�ng back to a client may not have been an issue a few years ago, but in a tough market like real estate, a seamless customer experience and ease of engagement with an estate agent is cri�cal.

We have put together a few pointers that other businesses can inculcate in order to ensure customer sa�sfac�on in today's consumer-centric landscape.

Ÿ KEEPING PRODUCTS RELEVANTEvery customer wants the same thing—the best value for their money. Having an appetency for innova�ve solu�ons will help redefine func�onality and exper�se in providing clients with top notch products and services. By an�cipa�ng the needs of customers and tailoring your products to be�er fulfill those needs, customers will be assured of ge�ng the best services available with guaranteed sa�sfac�on.

Ÿ BUILDING TRUE PARTNERSHIPFor all businesses, the rela�onship with the buyer does not end a�er sales but begins the very moment

the client makes the purchase and thus becomes part of its growing family. It takes a dedicated amount of �me and energy to build good, strong, las�ng business rela�onships today, which is why companies must con�nuously work to build customer trust through genuine communica�on.

Ÿ MEETING AND EXCEEDING EXPECTATIONBy building a trusted rela�onship with clients, you get to understand them, are able to place yourself in their shoes and work towards mee�ng their needs well before they realize it themselves. Constantly working towards exceeding customer expecta�ons and adop�ng customer-first organiza�onal values not only builds customer loyalty, but provides complete customer sa�sfac�on.

Ÿ CUSTOMER FEEDBACKIn a world that is heavily dependent on the internet, consumers are quick to hop online and share how they feel about a product or service. There are always more customers who have valuable insights wai�ng to be shared, so it is important to go fishing, not for compliments, but for cri�cisms. Insights from the perspec�ve of customers help every business tailor their products to fit consumer needs.

At Bilaad Realty, our customers are at the core of everything we do. We listen first, keep our products relevant, build true partnership and place customers at the top of our priority list. With us, the customer is always king.

CUSTOMER IS KINGWITH EMPHASIS ON OUR PERSPECTIVE

In today's marketing world, customers are no longer settling for a ''one-size-fits-all'' service experience. A shrinking economy, improved technology, and increase in competition have given customers the power to expect more from their service providers. As such, the simple availability of products and services is no longer sufficient and customer expectations have shifted to the desire for individualized customization.

It is now widely acknowledged that companies that prioritize the experience for their customers, can deliver better benefits for everyone. So why isn't every company hyper-focused on delivering great customer experience? And if businesses have a dedicated program in place, how can they ensure it's having the right impact?

Businesses today put a significant amount of effort into planning their ventures such as writing business plans that include detailed descriptions of the company's

mission, the products and services it plans to offer, and how it plans to achieve profitability. They sometimes become too focused on their own inner workings and ignore the wants and needs of customers.

There is an increasing need for business leaders to champion engagement at the top, and develop a people-centric culture throughout the organization. Customer centricity and the approach that drives it is not accomplished with a catchy slogan or tagline. The purpose of customer-centricity is to anticipate the needs of customers, and to tailor products and services to better fulfill those needs and eliminate sources of dissatisfaction – ensuring that the customer remains king.

Aliyu AliyuChief Execu�ve OfficerBilaad Realty Ltd

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.comSuite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

Customer

Reliabilty

Efficiency

Service

Quality

PROPERTY TYPES PROPERTY TYPES

BILAAD PREMIUM BORA BORA ISLAND, WUYE DISTRICT, ABUJA FCT

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

SAPPHIRE 7 BEDROOM - VILLA WITH BASEMENT N160,000,000.00

SAPPHIRE 5 BEDROOM - VILLA

Bora Bora by Bilaad Realty is a 1.93 Hectare land located ¡n the heart of Wuye, Abuja FCT. This estate comprises of 63 units of 3 unique homes in a secure, serene, and convenient environment for growing families.

PLUS

574m² Net-Floor Area

447m² Net-Floor Area

**ONLY AVAILABLE IN SECONDARY MARKET**

BILAAD PREMIUM FIJI ISLAND, JABI, ABUJA FCT

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

SAPPHIRE 5 BEDROOM - VILLA N200,000,000.00

447m² Net-Floor Area

Fiji Island by Bilaad Realty is a 1.12 Hectare land located in the heart of Jabi, Abuja FCT designed to cater for individuals with high taste and appeal for comfort. This estate comprises of 18 units of our spacious stand-alone Sapphire homes in a secure and serene environment.

PLUSBILAAD PREMIUM BOBOWASI ISLAND, JABI, ABUJA FCT

Bobowasi Island by Bilaad Realty is a 1.1 Hectare land located in the heart of Jabi, Abuja FCT designed to cater to individuals with high taste and appeal for comfort. This estate comprises of 40 units of our precious Garnet homes in a secure and serene environment.

HOUSE TYPES PRICES ARE VAT EXCLUSIVE AND SUBJECT TO CHANGE

GARNET 4 BEDROOM - TOWNHOUSE N140,000,000.00

316m² Net-Floor Area

DISCLAIMER: Please note that the images and floor plans contained in this newsle�er may vary from unit to unit where specific-homeowner altera�ons have been made. The images are general in nature and are not a subs�tute for professional advice. Fi�ngs and finishing of unit interiors( living room, kitchen, bathroom etc. ) are op�onal and in no way affect the price or rates payable (if any) of listed proper�es. We have used our best endeavors to ensure that the informa�on contained herein is accurate and not misleading in anyway. Note further that prices and payment plans are subject to change.

DISCLAIMER: Please note that the images and floor plans contained in this newsle�er may vary from unit to unit where specific-homeowner altera�ons have been made. The images are general in nature and are not a subs�tute for professional advice. Fi�ngs and finishing of unit interiors( living room, kitchen, bathroom etc. ) are op�onal and in no way affect the price or rates payable (if any) of listed proper�es. We have used our best endeavors to ensure that the informa�on contained herein is accurate and not misleading in anyway. Note further that prices and payment plans are subject to change.

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.comSuite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

**ONLY AVAILABLE IN SECONDARY MARKET**

| August Newsletter | August Newsletter

**ONLY AVAILABLE IN SECONDARY MARKET**

PROPERTY TYPES

BILAAD PREMIUM BORA BORA ISLAND, WUYE DISTRICT, ABUJA FCT

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

SAPPHIRE 7 BEDROOM - VILLA WITH BASEMENT N185,000,000.00

SAPPHIRE 5 BEDROOM - VILLA

Bora Bora by Bilaad Realty is a 1.93 Hectare land located ¡n the heart of Wuye, Abuja FCT. This estate comprises of 63 units of 3 unique homes in a secure, serene, and convenient environment for growing families.

PLUS

574m² Net-Floor Area

447m² Net-Floor Area

**ONLY AVAILABLE IN SECONDARY MARKET**

BILAAD PREMIUM FIJI ISLAND, JABI, ABUJA FCT

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

SAPPHIRE 5 BEDROOM - VILLA N200,000,000.00

447m² Net-Floor Area

Fiji Island by Bilaad Realty is a 1.12 Hectare land located in the heart of Jabi, Abuja FCT designed to cater for individuals with high taste and appeal for comfort. This estate comprises of 18 units of our spacious stand-alone Sapphire homes in a secure and serene environment.

DISCLAIMER: Please note that the images and floor plans contained in this newand are not a subspr

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

**ONLY AVAILABLE IN SECONDARY MARKET**

| August Newsletter

**ONLY AVAILABLE IN SECONDARY MARKET**

PROPERTY TYPES PROPERTY TYPES

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

RUBY 4 BEDROOM - TOWNHOUSE

TOPAZ 3 BEDROOM APARTMENT WITH BQ

BALI ISLAND, LIFE CAMP, KAFE DISTRICT, ABUJA FCT

Bali Island by Bilaad Realty is a 9.28 Hectare land located ¡n the heart of Kafe District, Abuja FCT. This estate comprises of about 208 units of 4 different precious homes in a secure, serene, and convenient environment for growing families.

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

SAPPHIRE 5 BEDROOM - VILLA N170,000,000.00

AMETHYST 4 BEDROOM - TWIN VILLA N98,000,000.00

272m² Net-Floor Area

161m² Net-Floor Area

447m² Net-Floor Area

343m² Net-Floor Area

OPAL 4 BEDROOM - TOWNHOUSE N60,000,000.00

279m² Net-Floor Area

**ONLY AVAILABLE IN SECONDARY MARKET**

**ONLY AVAILABLE IN SECONDARY MARKET**

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

BILAAD MID-PREMIUMBALI ISLAND, LIFE CAMP, KAFE DISTRICT, ABUJA FCTBali Island by Bilaad Realty is a 9.28 Hectare land located ¡n the heart of Kafe District, Abuja. This estate comprises of 204 units of 3 different precious homes in a secure, serene, and convenient environment for growing families.

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

AVENTURINE 3 BEDROOM - APARTMENT N35,000,000.00

AMETRINE 2 BEDROOM - APARTMENT N25,600,000.00

VERMARINE 1 BEDROOM - APARTMENT N15,400,000.00

45m² Net-Floor Area

96m² Net-Floor Area

120m² Net-Floor Area

TOPAZ 3 BEDROOM APARTMENT WITH BQ N41,000,000.00

161m² Net-Floor Area

DISCLAIMER: Please note that the images and floor plans contained in this newsle�er may vary from unit to unit where specific-homeowner altera�ons have been made. The images are general in nature and are not a subs�tute for professional advice. Fi�ngs and finishing of unit interiors( living room, kitchen, bathroom etc. ) are op�onal and in no way affect the price or rates payable (if any) of listed proper�es. We have used our best endeavors to ensure that the informa�on contained herein is accurate and not misleading in anyway. Note further that prices and payment plans are subject to change.

DISCLAIMER: Please note that the images and floor plans contained in this newsle�er may vary from unit to unit where specific-homeowner altera�ons have been made. The images are general in nature and are not a subs�tute for professional advice. Fi�ngs and finishing of unit interiors( living room, kitchen, bathroom etc. ) are op�onal and in no way affect the price or rates payable (if any) of listed proper�es. We have used our best endeavors to ensure that the informa�on contained herein is accurate and not misleading in anyway. Note further that prices and payment plans are subject to change.

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.comSuite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

| August Newsletter | August Newsletter

**ONLY AVAILABLE IN SECONDARY MARKET**

**ONLY AVAILABLE IN SECONDARY MARKET**

**ONLY AVAILABLE IN SECONDARY MARKET**

PROPERTY TYPES PROPERTY TYPES

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

RUBY 4 BEDROOM - TOWNHOUSE

TOPAZ 3 BEDROOM APARTMENT WITH BQ

BALI ISLAND, LIFE CAMP, KAFE DISTRICT, ABUJA FCT

Bali Island by Bilaad Realty is a 9.28 Hectare land located ¡n the heart of Kafe District, Abuja FCT. This estate comprises of about 208 units of 4 different precious homes in a secure, serene, and convenient environment for growing families.

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

SAPPHIRE 5 BEDROOM - VILLA N170,000,000.00

AMETHYST 4 BEDROOM - TWIN VILLA N98,000,000.00

272m² Net-Floor Area

161m² Net-Floor Area

447m² Net-Floor Area

343m² Net-Floor Area

OPAL 4 BEDROOM - TOWNHOUSE N60,000,000.00

279m² Net-Floor Area

**ONLY AVAILABLE IN SECONDARY MARKET**

**ONLY AVAILABLE IN SECONDARY MARKET**

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

BILAAD MID-PREMIUMBALI ISLAND, LIFE CAMP, KAFE DISTRICT, ABUJA FCTBali Island by Bilaad Realty is a 9.28 Hectare land located ¡n the heart of Kafe District, Abuja. This estate comprises of 204 units of 3 different precious homes in a secure, serene, and convenient environment for growing families.

HOUSE TYPES PRICES ARE VAT INCLUSIVE AND SUBJECT TO CHANGE

AVENTURINE 3 BEDROOM - APARTMENT N35,000,000.00

AMETRINE 2 BEDROOM - APARTMENT N25,600,000.00

VERMARINE 1 BEDROOM - APARTMENT N15,400,000.00

45m² Net-Floor Area

96m² Net-Floor Area

120m² Net-Floor Area

TOPAZ 3 BEDROOM APARTMENT WITH BQ N41,000,000.00

161m² Net-Floor Area

DISCLAIMER: Please note that the images and floor plans contained in this newsle�er may vary from unit to unit where specific-homeowner altera�ons have been made. The images are general in nature and are not a subs�tute for professional advice. Fi�ngs and finishing of unit interiors( living room, kitchen, bathroom etc. ) are op�onal and in no way affect the price or rates payable (if any) of listed proper�es. We have used our best endeavors to ensure that the informa�on contained herein is accurate and not misleading in anyway. Note further that prices and payment plans are subject to change.

DISCLAIMER: Please note that the images and floor plans contained in this newsle�er may vary from unit to unit where specific-homeowner altera�ons have been made. The images are general in nature and are not a subs�tute for professional advice. Fi�ngs and finishing of unit interiors( living room, kitchen, bathroom etc. ) are op�onal and in no way affect the price or rates payable (if any) of listed proper�es. We have used our best endeavors to ensure that the informa�on contained herein is accurate and not misleading in anyway. Note further that prices and payment plans are subject to change.

Suite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.comSuite 205, Wing A, Shashilga Court, Jahi Abuja FCT | +234 700 222 2111 | www.bilaadnigeria.com | info@bilaadnigeria.com

| August Newsletter | August Newsletter

**ONLY AVAILABLE IN SECONDARY MARKET**

**ONLY AVAILABLE IN SECONDARY MARKET**

**ONLY AVAILABLE IN SECONDARY MARKET**

Payment flexibility is important when it comes to home ownership. Across our different housing categories, we offer a minimum of 18 months in order to provide reasonable convenience for customers. Furthermore, we are working closely with financial ins�tu�ons to provide alterna�ve financing op�ons worth considering by clients to enable them secure a great investment at the same �me.

18 MONTH PAYMENT PLAN ON ALL PROPERTY TYPES

5%DISCOUNTS ON

OUTRIGHT PAYMENTS

ESTATE FACILITIES

Suite 205, Wing A, Shashilga Court, Jahi, Abuja FCT | +234 700 222 2111

www.bilaadnigeria.com, info@bilaadnigeria.com

RECREATION CENTRAL GAS SYSTEMCCTV SURVEILANCEAND SECURITY

GYM

FIBRE OPTICSCONNECTIVITY

HOME AUTOMATION INTERCOMMSWIMMING POOL

PAYMENT SCHEDULEMonth 0 (initial Payment)

Month 3

Month 6

Month 9

Month 12

Month 18

TOTAL

25%

20%

20%

15%

10%

10%

100%