Austin Smith1771 Sacketts Drive, Lawrenceville, GA 30043 | 770.833.9188 |

austin@digitalson.com

Sr. Information Technology Professional

Industry Certifications

CompTIA A+ CertifiedCompTIA NET+ Certified

Cisco Small Business Engineer CertifiedMicrosoft Certified Systems Administrator

Microsoft Expertise

Microsoft Gold Certified Partner 2002 thru 2009Client Operating Systems- Windows 8, 7, Vista, XP Home, Professional, Tablet,

Media Center Edition, Windows 2000, Windows 98/95Server Operating Systems- Windows 2012 R2, Windows 2008 R2, Windows 2003

Web Edition, Standard, Enterprise, Windows 2000, 2003 R2, Advanced Server, NT 4, 3.51, Small Business Server 2011, 2008, 2003

Infrastructure Design/Management- Microsoft Operations Manager (SCOM 2007 R2), Proxy Server, Internet Security and Acceleration Server (ISA), Threat

Management Gateway (TMG), VPN, (GRE, L2TP, PPTP), Exchange 5.5-2013, SQL Server, Mobile Information Server, Active Directory Federation Services, NAT, Remote Installation Services, DHCP Services, DNS Services, Active Directory

Design and Administration, Group Policy, Public Key Infrastructure, Encrypting File System, Terminal Services (with thin client access), Live Communications

Server w/ Office Communicator (2005 and 2007 R2) / Lync Enterprise, CRM 4.0 / CRM 2011, SharePoint 2007 / 2011, PowerShell Scripting, Quest PowerShell

Extensions, PowerGUI/Notepad++Web Design- IIS 4.0-7.0, ASP, FrontPage Extensions, Isolated FTP Services, Custom web applications, SQL Backend (MySQL and MS SQL), SSL Services

Applications- Office Suites (Word, Excel, FrontPage, Access, Outlook, OneNote, Visio), MapPoint, Customer Reporting Management Software, Detailed

Outlook .pst/.ost Management, Outlook Collaboration, Office 365, all subscription levels

Virtual Platforms Expertise

Citrix XenServer, Microsoft Hyper-V, VMWare, KVM, VirtualBox, FreeVPS (retired), Microsoft Terminal Services, Citrix XenDesktop and XenApp, Citrix

Netscaler VPX/MPX, Citrix Provisioning Services, Citrix Storefront

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Open Source Platforms Expertise

Operating Systems- Various Linux Distros, FreeBSD, NetBSD, SolarisVarious Server Applications- Apache 1.x/2.x, MySQL 4.x/5.x, PHP 4.x/5.x,

PureFTP, ProFTP, Courier, Postfix, NGINX, Pound, HAProxy, Keepalive, Heartbeat, Bind 8/9 (DNS), setup and administration XDMCP (Terminal Services for Linux),

setup and administration, Iptables, PF, nessus, Ossim, Nagios, ALTQ, Zimbra, Ahsay, Hsphere, puppet, VICIDial, OpenSIPs, OSSIM, PFSense, Asterisk open source PBX, Ulteo, Open Source Virtual Desktop (Citrix Alternative), OpenAM,

OpenIG Federation Components

Hardware/Networking Expertise

Supermicro, Intel, Sun, Dell and Whitebox HardwareIBM (NetAPP) Filers and Midrange Disk Systems

Hands on, 8088 (PC-XT) to present day architectureSCSI, Serial ATA, Fibre Channel, iSCSI

Hot Swap RAID Configuration(s), 0, 0+1, 3, 5, 5+0, 5+1, 6, JBODWireless Networking (A/B/G/N)

Cisco and Foundry/Brocade Routers and SwitchesIBM / Brocade Fiber Channel Switches

Cisco Pix and ASA IDS / IPSHigh Availability / Fault Tolerance for Servers and Networks

Voice over Internet Protocol (VoIP)Power Over Ethernet (POE) Design and Application

Professional Experience

DigitalSon, I.T. Services, Lawrenceville, GA 1997-Present

Owner Affiliations with Acer, AMD, AVG, Microsoft, Citrix, Cisco, Dell, Foundry Networks, Intel, Creative Labs, Ultra Products, Polycom, Sangoma. Contracts with various companies such as Washington Mutual, Honda Finance and T-Mobile. 10+ years designing, implementing and managing mission critical environments in multiple offices and datacenters in the Atlanta area; Medium - Small Office / Home Office Solutions and Design. On-Site Services (implementation, automation, support and training).

Infrastructure monitoring and automation of hybrid linux/windows environments using various tools such as Cacti, Nagios, Puppet, OSSIM, Windows PowerShell and SCOM/SCCM

Voice Over IP Implementation using custom hardware and Asterisk Open Source PBX system, Cisco Power over Ethernet Switches and Polycom phones / soft phones

Internet Setup, Security and Troubleshooting; Remote Helpdesk - Repair/Administration

Web hosting, site design and maintenance on *NIX and MS Platforms

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Host monitoring for services and security Location wiring and wireless networking; Distributed audio/video systems Active Directory Design, Implementation and Administration High availability configurations (fault tolerance and load balancing) Computer Build Up, Repair, Upgrades, Maintenance; E-Commerce solutions;

E-Bay Brokering Software and OS installation, configuration, repair, Virus removal, Spyware

removal

True Holdings, Inc, Atlanta, GA April 2015-May 2015

Project Lead Contracted to migrate VMWare Cloud infrastructure to accommodate best practices for RFC, PCI and HIPAA standards. Implemented core functionality such as VLANs, DNS, NTP, Nagios, Cacti and Puppet to meet rapid host deployment needs for quick and scalable growth for web hosting and medical EMR platform

Migration of 2003 and 2008 Microsoft Servers to 2012 R2 Server, including Active Directory in preparation for Exchange 2013 implementation in later phase of project

CentOS Active Directory Integration Implemented centralized security model to secure infrastructure Migration of CentOS 5.x and 6.x to version 7 Configured and automated roll out of Apache 2.x highly available web farm

to host primary line of business application Configured and automated roll out of MySQL/MyriaDB highly available DB

ClustersLiaison Technologies, Alpharetta, GA 2012-2013Project Technical Lead Implementation of federation components (SAML v2 via ADFS/ForgeRock OpenAM/OpenIG) between endpoint and ExoStar IDP for large pharma customer to use secured virtual desktop to enhance collaboration between partners for the acceleration to develop pharmaceuticals. HIPAA compliance and Security verification for incoming and outgoing data exchange by company’s in-house developed EDI software

Automation of company-wide deployment and configuration of new virtual machines and in-house software package- was able to reduce “turn over time” from 7 working days to 4 hours using puppet, bash scripting and other open-source technologies

Designed and implemented change management procedures for project and testing procedures between development, testing and production environments

Oracle Administration for user’s and applications accessing the database Linux / Microsoft Active Directory integration using powershell, puppet and

bash scripts Automated monitoring of new machines, services and components using

puppet and bash scripts

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Digital Compass Telecom, LLC, Atlanta, GA 2010-2012

Director of Information Technologies ARIN Signup and primary POC for ASN + /22 Small Network allocation. Automated customer onboarding process with puppet and bash scripting. Automated many administration tasks for SDLC using puppet, bash and powershell. Primary on architecture and engineering of complete infrastructure for internal business services, customer facing hosted services and internally developed, DCDIAL, software as a service

Primary backend architect for internally developed auto-dialer solution, DCDIAL (www.dcdial.net)

Oversee growth of company production environment from under 10 servers to over 150 servers, virtual and physical in less than 1.5 years and only 2 on-site technicians

Migrated Datacenters to provide a more robust production environment and high class of service for mission critical business function

Implemented configuration management to centrally manage servers and control security mechanisms using redundant, transparent PFSense firewalls for the datacenter and Threat Management Gateway for the corporate office(s)

Migrated from Google Apps to in house Microsoft platform using powershell and light manual processes

Implemented Citrix technologies such as XenServers, XenDesktop and XenApp for use by company employees and offshore contractors

Implemented Microsoft CRM 2011 and SharePoint 2011 as primary line of business applications for customer relations and internal company process and procedure

Created workflow process to assist in marketing, sales, order fulfillment and reoccurring support efforts

Sago Networks, LLC, Norcross, GA 2009-2010

Director of Information Technologies Primary Administrator for companywide Active Directory Infrastructure – including Exchange 2007, SQL 2005 / 2008, SharePoint 2007, CRM 4.0 and Blackberry Enterprise Server. Primary for design, implementation, configuration and administration of company-wide Microsoft Service Center Operations Manager 2007 R2 for in depth monitoring of our multi-site Microsoft Infrastructure.

Primary for company’s design, implementation and ongoing administration of Microsoft Internet Security and Acceleration Server at multiple sites, including publishing and browsing policies.

Primary for administration and development of company SharePoint 2007 instance for internal use

Primary for administration and development of company-wide Microsoft CRM 4.0.

Automated employee onboarding using powershell scripts distributed to administrator throughout the multi-site company. Script included provisioning for all internal tools, AD account, groups, Exchange,

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Sharepoint, CRM and phone system. Created powershell scripts to automate customer onboarding for Microsoft

hosting platform Primary Storage Area Network Engineer and Administrator for Clusterd

NetApp N4200 running OnTap 8.x and DS4800 with multiple shelves on a redundant fiber channel network

Long term as well as day to day planning and management of all technical staff located in the mission critical Atlanta datacenter facility

Plan and Manage turn up of all wireless, fiber and collocation customers in the Georgia / Atlanta area and facility

Designed and deployed wireless hotspot for Atlanta (currently in use at 250 Williams, American Cancer Society Bldg and 191 Peachtree Street)

Various Sales Engineering duties to assist in meeting demands of mission critical solutions for prospects and existing customers

Location and acquisition of technology goods for use or consumption by technical departments

Contract Satellite Installs, Atlanta, GA Feb01-Aug01

Installer

Micro Equipment Corporation, Norcross, GA 1998–1999

PC Technician, CSR

Allison-Erwin, Co, Norcross, GA 1995–1997

Warehouse/PC Technician, CS

Education

Gwinnett Technical College, Lawrenceville, GACIS, Network Specialist, AAT

Associates in Applied Technologies, CIS Network Specialist, MicrosoftLAN Administration CertificateHardware Specialist Certificate