australian day hospital association · adha 2015 onference 10 day 2: friday 11 septemer 2015 8.30am...

Australian Day Hospital Association …supporting day hospitals

ADHA 2015 Conference Program ‘Day Hospitals -The First Choice’

9 - 11 September 2015 Pullman Melbourne Albert Park, VIC

Silver Sponsors

Corporate Sponsors

Australian Day Hospital Association Pullman Melbourne Albert Park

ADHA 2015 Conference

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It gives me great pleasure to welcome you all, on behalf of the Board of Directors, the members of the Conference Committee and the ADHA

Secretariat, to the ADHA 2015 National Conference here at the Pullman in Albert Park.

ADHA has experienced tremendous growth over the past five year period with a 45% increase in membership over that time and currently represents 70% of the stand-alone day hospital sector. The theme of this year’s conference ”Day Hospitals - The First Choice”, recognises the quality outcomes demonstrated by the day hospital sector, now and in the future. This is complimented by the recognition of ADHA as the peak industry body. During the past year, significant relationships have been established with the Federal Minister for Health’s Advisers, the Commonwealth Department of Health, the Department of Veterans’ Affairs and some of the major Health Insurance Funds. As a consequence, the conference program has incorporated topics and speakers relevant to some of the work undertaken by ADHA over the past 12 months.

The Session entitled ”Future Funding for Day Hospitals” has speakers representing the Common-wealth Department of Health, Health Insurance Funds and the Department of Veterans’ Affairs. Janet Anderson, from the Department of Health, will provide data and commentary on the 2015 Intergenerational Report and the impact of trends observed in the health sector at large and the day hospital sector in particular. The Keynote Address will be given by Craig Rispin, Business Futurist and Innovation Expert. Craig has been invited back this year after overwhelming feedback from the 2014 delegates who requested that he be invited to return in 2015. Prior to the Conference, I briefed Craig on some of the real issues confronting day hospitals and his presentation will comprise of totally new material and will examine innovative ways of addressing some of these issues. This year, for the first time, we welcome our MCs from Humour Australia, Troy and Zara, who will add a new element to the whole conference program injecting humour throughout proceedings.

Contributing to the success of the National Conference is the significant support we receive from our valued sponsors: Gold Sponsor - Mediprotect, Silver Sponsors - ACSS and Resolutions, Air Liquide Healthcare and Direct Control, Corporate Sponsors – Sentry Medical, Brand’s Surgical Supply and Ansell, Macquarie Bank, Medical Wizard, LOGIQC + Surgical Partners and CH2 and our Trade Exhibitors. Our Industry Members provide great support to ADHA and these members are recog-nised this year with signage acknowledging their membership above their stands in the trade exhibition. May I express, on behalf of ADHA, our sincere thanks for the support of all the sponsors and trade, please enjoy the next few days.

The Conference Committee have worked hard to produce an excellent program this year under the expert leadership of the Chair, Deanne Day, supported by her Committee members and all three members of the ADHA Secretariat. I particularly want to acknowledge the hard work and commit-ment of the three members of the ADHA Secretariat, Debbie, Keeley and Sian – well done once again. The Directors and I look forward to catching up with many of you throughout the conference. The ADHA team will be available on the ADHA Stand TT22 during the scheduled trade exhibition times in your program.

To the Delegates, I wish you all an interesting, thought provoking and thoroughly enjoyable conference. Please take advantage of the networking opportunities and I look forward to meeting many of you over the next few days.

Jane Griffiths, ADHA CEO

CEO’s Welcome



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About ADHA

ADHA is a public company, governed by a Constitution and required to meet the legal requirements of the Australian Securities and Investments Commission (ASIC). The organisation began in the early 1990’s and was then known as the Australian Day Surgery Association. Follow-ing the changes resulting from the Private Health Insurance Act of 2007, the organisation changed its name to the Australian Day Hospital Association (ADHA) to reflect the hospital status provided under the Act to day facilities that met the appropriate State or Territory Health Department requirements and held accreditation with a recognised accrediting body. After rapid growth over the next couple of years, a Board of Directors was established in 2009, replacing the previous Management Committee. Growth of the organisation has continued over the past six years. It became difficult for the organisation to continue its work with volunteers alone. There has been a gradual development of the ADHA team over the past eight years. The Secretarial team has three National Secretaries p/t based in Perth, Adelaide and Sydney. Due to the significant growth of the organisation over the past few years, currently representing 70% of the day hospital sector, the Board appointed the inaugural CEO on the 1st July 2014 to manage the organisation on a day-to-day basis, as the work load had become too great to be achieved on a voluntary basis. This positon has enabled the organisation to consolidate its role as the peak body representing the day hospital sector and provided added representation on many external national committees.

ADHA’s Vision Statement: “ADHA is acknowledged as the peak Industry Body representing the

sector and will continue to provide advocacy and support to the day hospital sector to ensure

relevancy and sustainability. ADHA will position the day hospital sector as “First Choice” through

ongoing support, promoting best practice, developing relevant partnerships and increasing

professionalism of the sector”.

Welcome Reception (9 Sep) 6

Conference Dinner (10 Sep) 6

Program - Day 1 (10 Sep) 8

Program - Day 2 (11 Sep) 10

Speaker Abstracts & Bios 12

Trade Exhibition Locations 24

Trade Exhibition Floor Plan 25

Trade Exhibition Listings 26

General Information 35

Notes Pages 36

Delegate Feedback Form 38

ADHA Registration Desk Opening Hours

Wednesday: 5.30 pm - 7.30 pm Thursday: 8.00 am - 5.00 pm Friday: 8.30 am - 3.00 pm

ADHA Staff can also be found at Trade Stand TT22



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ADHA Conference Secretariat

ICMS Australasia Pty Ltd

ADHA Conference Secretariat

PO Box 5005,

South Melbourne VIC 3205

Phone: 03 9682 0500

Fax: 03 9682 0344

[email protected]

Website: www.adha.asn.au

ADHA 2015 Conference Committee:

Deanne Day (Chair) Buderim Gastroenterology Centre, QLD Jane Griffiths ADHA CEO Arlene Bate GastroMedicine & Endoscopy, VIC Shaley Bush Albury Day Surgery, NSW Cheryl Ciantar Rosebud SurgiCentre, VIC Andrea LeGuier Perth Eye Hospital, WA Julie Baker Primary Healthcare, NSW (Resigned July 2015)

With the assistance of the ADHA Secretariat



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Welcome Reception & Trade Exhibition (included under Full Registration) Date: Wednesday 9 September 5.30pm - 7.30pm

(drinks and canapés provided) Venue: Grand Ballroom Lobby Area, Pullman

This is a wonderful opportunity to renew friendships and make new acquaintances in an informal atmos-phere during the Welcome Reception. This relaxed function allows you to become familiar with the Conference venue, the Trade Exhibition and be officially welcomed to the 2015 Conference.

SOCIAL PROGRAM

MEDIPROTECT (Insurance Marketing Group of Australia Pty Ltd) is a licensed insurance intermediary.

We are dedicated to providing quality insurance solutions to the healthcare profession and its related affinity groups. Whether it be personal insurance for individuals or

an entire insurance programme for a large affinity group or network and it's healthcare related businesses, we are committed to the development of risk appropriate products and services which are supported by the highest quality service standards.

We have come a long way and grown in both size and reputation since 1999. Being a SME ourselves, we understand the need for flexibility and the importance of quality support and advice in the day to day running of a business. We also understand that without you, we will cease to exist.

We look forward to being able to meet your needs and expectations, and become your

first choice for insurance related products, advice and support.

GOLD SPONSOR PROFILE

Conference Dinner (Grand Ballroom, Pullman)

(included under Full Registration)

Sponsored by MEDIPROTECT Wine and dine in the Grand Ballroom of this beautiful venue, enjoy the 3 course meal and live music Date: Thursday, 10 September 2015 Time: Pre-dinner drinks and canapés from 7.00pm

followed by dinner at 7.30pm until 11.00pm Venue: Grand Ballroom, Pullman



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DAY 1: THURSDAY 10 SEPTEMBER 2015

8.00am - 9.00am Registration (Grand Ballroom Lobby)

8.15am - 9.00am ADHA Annual General Meeting (Open to ADHA Members only)

9.00am - 9.15am Welcome by ADHA Board of Directors Mr Tim Puyk, ADHA President

Session 1 Plenary

9.15 am - 9.30am

Conference Opening by Humour Australia

Mr Troy & Mrs Zara Swindells-Grose

9.30am - 10.30am Keynote Address “Innovation - the Ultimate Survival Tool”

Mr Craig Rispin, Business Futurist and Innovation Expert

10.30am - 11.00am Morning Tea & Trade Exhibition - Grand Ballroom Lobby, 5, 6 & 7

Session 2 Plenary

11.00am - 12.00pm

Recent Trends in Health Fund Contracting

Mr Bruce Houghton, Director, Health Care Funding Solutions Pty Ltd

12.00pm - 12.45pm Confused about changes to AS4187 … DON’T Be!

Ms Terry McAuley, Consultant,

STEAM Consulting

12.45pm - 1.45pm Lunch & Trade Exhibition - Grand Ballroom Lobby, 5, 6 & 7

Session 3 Plenary

1.45pm - 2.45pm

Medical Marketing - Patients Required

Mr Jim Schaefer, Managing Director, The Schaefer Group

2.45pm - 3.30pm Risk and Insurance Needs – Knowing the Liabilities and Pitfalls

Risk and Risk Transfer of Insurance

Liability Issues, Outcomes and First

Response Action when a Claim Arises

Q & A

Prof. Allan Manning, the LMI Group

Mr Michael Gapes, Partner, Carter Newell Lawyers

3.30pm - 4.00pm Afternoon Tea & Trade Exhibition - Grand Ballroom Lobby, 5, 6 & 7

WEDNESDAY 9 SEPTEMBER 2015

5.30pm - 7.30pm Welcome Reception, Trade Exhibition and Registration over drinks and canapés Sponsored by MEDIPROTECT (Grand Ballroom Lobby, 5, 6 & 7)

All sessions including the AGM are held in the Grand Ballroom 1 - 4

(sponsored by Mediprotect)



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DAY 1: THURSDAY 10 SEPTEMBER 2015 continued ...

Session 4 Plenary

4.00pm - 4.30pm

Update from the Australian Commission on Safety and Quality in Health Care

Ms Margaret Banks, Senior Program Director,

Accreditation Program, ACSQHC

4.30pm - 5.00pm Benchmarking Day Hospital Performance - Are You the First Choice?

Ms Silvia Holcroft, Director,

QPS Benchmarking

5.00pm DAY 1 SESSIONS CONCLUDE

7.00pm PRE-DINNER DRINKS and canapés - Grand Ballroom Lobby, 5, 6 & 7

Sponsored by Mediprotect

7.30pm - 11.00pm CONFERENCE DINNER - Grand Ballroom 1 - 4

(Pullman Melbourne Albert Park)

Entertainment by: Smooth Side

MC’s: Troy and Zara, Humour Australia



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DAY 2: FRIDAY 11 SEPTEMBER 2015

8.30am - 9.00am Registration - Grand Ballroom Lobby

Session 1 Plenary

9.00am - 10.00am

What Your Patients DON’T Tell You!

Ms Nicola Lipscombe,

Consultant, Powerful Listening

10.00am - 10.30am The Impact of 2015 Intergenerational Report on Health care and the Day Hospital Sector

Ms Janet Anderson, First Assistant Secretary,

Acute Care Division,

The Australian Government Department of Health

10.30am - 11.00am Morning Tea & Trade Exhibition - Grand Ballroom Lobby, 5, 6 & 7

Session 2 Plenary

11.00am - 12.30pm

Future Funding for Day Hospitals (includes 20 minutes Q&A)

Mr Shane Porter, Acting First Assistant Secretary

Medical Benefits Division

The Department of Health and Ageing

Ms Jenny Patton, Head of Hospital & Medical Contracting

Medibank Private

Ms Alicia Mason, Provider Relationship Manager HBF

Mr John Fely, Assistant Secretary, Procurement & Contract Management, Health and Community Services

The Department of Veterans’ Affairs

12.30pm - 1.30pm Lunch & Trade Exhibition - Grand Ballroom Lobby, 5, 6 & 7

Session 3 Plenary

1.30pm - 2.00pm

Can Nurses Survive Without their Scrap Paper? Experiences of Digital Hospitals

Ms Jill O’Brien, Consultant

2.00pm - 2.30pm Managing Upwards - How to Manage Your Board

Building a Board that adds real value to your day hospital

Ms Julie Garland-McLellan, Consultant

2.30pm - 2.45pm Benefits of Audit Angel System Improving Quality Efficiencies and Decreasing Costs

Ms Jane McGrath, Director Clinical Services & Administration,

Montserrat Day Hospitals

2.45pm Close of ADHA 2015 Conference & Invitation to Next Year

Ms Jane Griffiths, ADHA CEO

2.50pm CONCLUSION OF ADHA 2015 CONFERENCE

(sponsored by Brand’s Surgical Supply and HARTMANN Pty Ltd)



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Thursday, 9.00am - 9.15am Welcome from the ADHA Board of Directors

Speaker Profile: Tim Puyk, ADHA President Tim has over 10 years experience working in the operating theatre of the Royal Victorian Eye and Ear Hospital (RVEEH) in a range of roles from Clinical Nurse Specialist, Manager of the Central Sterilisation Department and also Managing the RVEEH satellite service at Maroondah Hospital. He accepted and held a position as DON at The Eastern Eye Surgery Centre from 2000 to 2005 and assisted in the Strategic Direction between Eastern Eye Surgery Centre and Vision Group in 2004. In 2006, Tim joined the Victoria Parade Surgery Centre (VPSC) as DON and assisted the Board and Management success-fully commission and open the facility. In 2013, Tim accepted the position of Chief Executive Office/Director of Nursing. VPSC is a five theatre Day Hospital specialising in Ophthalmology and ENT procedures. Tim was the Co-founder and President of the Victorian Branch of the Australian Ophthalmic Nurses’ Association (AONA) from 1996–2005 and Vice-president from 2005-2009. Tim joined ADHA as Chair of Victoria in 2010 and has been the Victorian Board Director since November 2012. He took on the role of Acting President on 1 July 2014 and was endorsed as President in September 2014.

Thursday, 9.15am - 9.30am Opening of the Conference

MC Profile: Humour Australia Your MCs, Zara & Troy have over 10,000 appearances on stage, radio and screen, to a collective audience of over 6-million. As Directors of Humour Australia, they have worked with brands like Cadbury, Coke, IBM and Microsoft as well as many pharma and medical groups including: GSK, MSD, Australian Primary Care Nurses Association, Unity Health, Amcal and Guardian.

Thursday, 9.30am - 10.30am Keynote Address - Innovation - the Ultimate Survival Tool You must innovate to survive today. CEOs agree – Craig surveyed 1,200 of them and 99% believe that innovation is critical to their future survival. But less than 1% have a structured innovation program in place! Learn how easy it is to create your own self-funding innovation program. See how other great companies, large and small, are using their innovation programs to thrive in today’s challenging marketplace. Many people say they know about Innovation – but Craig Rispin has personally worked with some of the most innovative organisations world-wide. He has first-hand experience working with companies such as: Apple, Philips, Disney, Mercedes-Benz, 3M and many others. What You’ll Learn: • The 5 Ingredients of Every Successful Innovation Program • The 4 Steps to Kick Off Your Program • The Metrics You’ll Need to Measure Your Success • How Long It Will Take and What Kind of ROI to Expect • What to Include in Your 12 Month Innovation Program Plan

Speaker Profile: Craig Rispin, Business Futurist and Innovation Expert Craig Rispin is a business futurist and innovation expert. His expertise is in emerging businesses, people and technology trends – and how companies can profit from them. Craig has over 20 years experience working where the future has been created – with some of the most innovative companies in the world in the IT, consumer electronics, internet and broadcasting industries. In fact, Craig got his start much earlier than that – teaching adults about technology and trends from the age of 10! He has addressed audiences up to 3,000 on 5 continents and has consulted with CEOs of leading companies worldwide. Some of his clients include: BHP Billiton, Canon, Colonial First State, IBM, Mallesons, NRMA, Sensis, Sportscraft, Symantec, Toyota, the Young Presidents’ Organization (YPO) and countless professional industry associations. Now a keynote speaker, author and innovation consultant, Craig shows his clients how to Innovate, the ultimate survival.



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program)

Thursday 12.00pm - Confused about Changes to AS4187… Don’t Be

AS/NZS4187:2014 which will require a different approach to how HSO’s conduct reprocessing of reusable medical devices .

Speaker Profile: Terry McAuley, Sterilisation & Infection Prevention and Control Consultant, STEAM Consulting Pty Ltd Australia Terry has over 21 years experience as an independent Consultant in her own business, STEAM Consulting Pty Ltd. She represents the Australasian College for Infection Prevention and Control on the Australian Standards Committee responsible for AS/NZS 4187 Reprocessing Reusable Medical Devices in Health Service Organisations and the sister Standard AS/NZS 4815 applicable to office-based practice.

Terry’s qualifications include: RN, MSc MDD, Cert Sterilization and Infection Control; Cert Peri-operative Nursing; Cert Operating Suite Management; Grad Dip Education and Training; Cert IV A & W T; Cert Mgt Decontamination Reusable Medical Devices (UK); MACORN; MACN.

Thursday, 11.00am - 12.00pm Recent Trends in Health Fund Contracting The current climate for health fund negotiations is contradictory. The common health fund refrain is that we must restore profitability to PHI. But often day surgeries feel the fund is not interested in proposals that it (the day surgery) expect might save the health fund money. Instead, health fund negotiations seems to have been ‘dumbed down’ to such a degree that there is no opportunity for creative problem solving despite the mantra of affordability and sustainability. Day surgeries with a genuine interest or willingness to share both value and risk with the fund may struggle to even get an audience with key health fund decision makers. Moreover they note that large expensive overnight facilities remain in contract with all funds each year and presumably on much higher rates for equivalent services. It is little wonder then that day surgeries might just ‘give up’ and it is even less surprising that some are considering whether a HPPA is worth committing to at all. In his presentation Bruce will explore how health fund negotiations have become a perfunctory and ultimately demoralising activity and contemplates the alternatives for day surgeries.

Speaker Profile: Bruce Houghton, Director, Health Care Funding Solutions Pty Ltd Bruce Houghton is Director of Health Care Funding Solutions Pty Ltd. Established in 2009, Health Care Funding Solutions Pty Ltd works with clients to build viable revenue streams, implement practices aimed at fortifying the client’s revenue line and build strong internal intelligence around their HPPA arrangements and the ever changing private health agenda. Given the long term unsustainability of a fee for service payment model, Health Care Funding Solutions Pty L.td was originally conceived to meet a need for intelligent risk based payment models that would deliver better outcomes for progressive private day surgeries and hospitals (and private health funds) now and into the future. While the need for alternate payment models may be great-er than ever, changes in the operating environment over the last five years have demanded a more real time focus involving short to medium term solutions to immediate problems. Health Care Funding Solutions Pty Ltd has combined business analytics and strategic thinking with local client intelligence to build resilient solutions to these problems. Overall, Bruce believes the major reform work is still ahead of us and that it will be informed and innovative private day surgeries and hospitals who will not only survive but also shape this reform.

Prior to 2009, Bruce was a senior HPPA negotiator with MBF/BUPA. In this role Bruce was also intimately involved in the design and development of various funding models both at a company level as well as an indus-try level. Prior to his work with MBF/BUPA, Bruce has been a Director of Nursing, Clinical Teacher, Flight Nurse and general ward nurse. In the ‘old’ language, he is qualified as a Registered General Nurse and as a Registered Psychiatric Nurse. He also holds a Bachelor of Applied Science. Bruce has spoken at many conferences in Australia and abroad and has been published in Australia, Canada and the United Kingdom.



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Thursday 1.45pm - 2.45pm Medical Marketing - Patients Required With over 30 years sales and marketing experience, Jim offers this interactive and informative presentation to give you a clear and simple insight into effective marketing strategies that are successfully used across many medical businesses. This will include practical marketing applications that work for a range of medical enterprises:

What is Marketing? Why have a Marketing Plan? Elements of a Marketing Plan Know Your Customer Marketing Models that Work.

Supported by a number of case studies, the seminar will include open discussions regarding issues that face your business – how to deal with them and turn them into opportunities.

Speaker Profile: Jim Schaefer, Managing Director, The Schaefer Group With extensive sales and marketing experience in corporate, medium and small business environments, Jim brings a practical, sales and customer-focused approach to your marketing or sale challenge. With an Economics Degree from Macquarie University and a Post Graduate Diploma in Marketing from Monash University, com-bined with over 30 years of marketing and sales experience, Jim can help you to focus on profitable business growth.

Additionally, Jim’s team has extensive medical marketing experience which supports our members’ requirements.

Thursday 2.45pm - 3.30pm Risk and Insurance Needs - Knowing the Liability Pitfalls Risk and Risk Transfer of Insurance Professor Manning will be explaining that the total cost of risk is not the insurance premium. Rather, the insurance premium is the cost of transferring risk away from you and/or your family to an insurance company. The total cost of risk is the cost of insurance, fees, risk management, business continuity planning, policy excess-es and losses not paid through under insurance. Speaker Profile: Professor Allan Manning, DBA, B.Com, MBA, FCPA, ANZIIF (Fellow), FCII, FCILA, FEUDI ELAE, FCLA, FIICP. The LMI Group For over 40 years, Prof Allan Manning has managed large and complex losses involving major and complex claims all around the world. Using his experience he now acts as a client advocate on claims, acts as an expert witness, and conducts policy reviews and drafts insurance wordings. He has developed knowledge based services such as PolicyCompari-son.com, BIcalculator.com, RiskCoach and the business continuity management system, ContinuityCoach.com now used across the globe. Allan is one of Australia’s most academically qualified insurance professionals having lectured at RMIT, Melbourne, and Victoria Universities and has delivered over 1,200 papers on insurance and risk management topics. He holds the post of Adjunct Professor with Victoria University in the Faculty of Law and Justice, and is the author of 13 books on insurance, including Business Interruption Insurance & Claims; Manning's Six Principles of General Insurance; Understand-ing the ISR Policy and It May Happen to Me! The Essential Guide to General Insurance.

Professor Manning is currently the international President of the International Institute of Claims Preparers and was recently rated in the top 20 most influential people in insurance for the 5th year running. He was awarded the Life Time Achievement Award at the 2012 Insurance Industry Awards and is an Honorary Life Member of The Institute.



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Thursday 2.45pm - 3.30pm Risk and Insurance Needs - Knowing the Liability Pitfalls Liability Issues, Outcomes and First Response Action when a Claim Arises In his presentation, Michael will discuss the steps to take in the event of a claim or potential claim in order to respond appropriately to an incident. He will also examine some of the commonly occurring risk exposures for day hospitals and the relevant legislation pertaining to those risks. He will also consider the various insurance solutions available to mitigate against those risks and the conditions and obligations imposed by those policies.

Speaker Profile: Michael Gapes, Partner, Carter Newell Lawyers Michael Gapes is a Partner in Carter Newell’s Financial Lines Team. Carter Newell has offices in Brisbane and Sydney and visited offices in Melbourne. Carter Newell has one of the largest insurance practices in Australia and acts on behalf of most domestic and international insurers, including many Lloyd’s based insurers and syndicates. Michael regularly acts on behalf of the insurers in the defence of medical malpractice claims across a very broad spectrum of the med-ical and allied health sectors and frequently appears in the District, Supreme and Federal Court jurisdictions. He successfully represented the interests of seven general practice networks in the much publicised Federal Court litigation issued by Primary Healthcare Ltd over the use of the term ‘primary health care’. He also acts in relation to disciplinary investigations and appears at tribunal hearings. He advises health care and Government funded organisations with regards to compliance and funding issues, as well as advising in respect to employment-related issues, commercial disputes, defamation and copyright and IP issues.

Thursday 4.00pm - 4.30pm Update from the ASCQHC The introduction of the National Safety and Quality Health Service Standards has provided a unique opportunity to drive change in health services across the country, improve the safety and quality of care and promote the engagement of consumers. By the end of 2015, all acute health services will have implemented the NSQHS Standards and had this verified through an accreditation process. The results of the implementation, improve-ments and ongoing challenges will be discussed. The Commission commenced the review of the NSQHS Stand-ards in 2015. The process, the issues that are shaping a revision of the Standards, and the timeframe for their development and introduction will be covered in this presentation.

Speaker Profile: Margaret Banks, BSc, Grad Dip (Physio), MHA, Grad Cert Management Dip AICD, FACHM, Senior Program Director, Accreditation Program, Australian Commission on Safety & Quality in Health Care Margaret Banks has worked as the Senior Program Director with the Australian Commission on Safety and Quality in Health Care since July 2006. In this time she has worked with stakeholders, consumers and jurisdictions on the development of National Safety and Quality Health Service Standards and a program of systematic accreditation reform for the implementation of the Stand-ards. Prior to this appointment she worked with the Department of Health and Ageing, the Australian Health Workforce Advisory Committee and the NSW Health Department on matters relating to workforce. She has also worked as a physiotherapist for 9 years in both Australia and Papua New Guinea, and held an Adjunct Professorship with the University of Technology Sydney.

Thursday 4.30pm - 5.00pm Benchmarking Day Hospitals Performance - Are You the First Choice? Become the first choice provider by understanding how you’re performing by using benchmarking data to drive decision making and improvements. Understand how data is turned into valuable information and knowledge and used as a competitive advantage. Industry performance benchmarks and insights will be shared in key perfor-mance areas including clinical outcomes, and key stakeholder findings including employees, patients and medical officers.

Silvia Holcroft profile continued overleaf….



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Thursday 4.30pm - 5.00pm Benchmarking Day Hospitals Performance - Are You the First Choice cont…..

Speaker Profile: Silvia Holcroft, Director, QPS Benchmarking Silvia Holcroft is the Director of QPS Benchmarking with particular expertise in the devel-opment of key performance indicator models, benchmarking and clinical governance systems. QPS Benchmarking provides services to Day Hospitals, Residential Aged Care, Community Care and Palliative Care across Australia and New Zealand. With over 40 years experience in the health and aged care industry, Silvia has held a number of senior executive positions including the Chief Executive Officer, Director of Nursing for Acute Aged and Community Care Services; Corporate National Quality & Risk Manager at MBF Australia, and Senior Consultant for both ACHS and SAI Global. Silvia is also a Board member of Marco Polo Services. As an awards evaluator for the Australian Business Excellence Program, Silvia has had the opportunity to evaluate and consult for organisations utilising the Australian Business Excellence Framework for the past 22 years both in Australia and internationally .

Friday 9.00am - 10.00am What Your Patients DON’T Tell You! How many of us truly listen to what our patients are telling us? Not just to the content, but to the subtext that underpins it. And how many of us consciously listen for the gaps, to uncover what it is that our patients are not telling us? Listening for what is not being said is as important as listening to what is. There are a myriad of reasons why patients don’t say what they mean or won’t say anything at all, and Powerful Listening is a way to unlock what is really going on. Powerful Listening is a holistic model based on the Chinese concept of listening and translates as “I give you my ears, my eyes, my undivided attention and my heart”. By learning to use all of our senses, to mindfully attend and engage with our heart, we can dramatically improve the way we communi-cate and connect with our patients ... and indeed everyone else in our lives.

Speaker Profile: Nicola Lipscombe, Consultant/Speaker/Executive Coach, Powerful Listening Nicola Lipscombe is the founder of Powerful Listening. An expert in listening she has extensive experience in teaching, coaching and mentoring others to become better listeners and lead richer lives. She credits the skills of powerful listening for her own success across multiple careers and passionately believes in the power of listening to transform the way we communicate and connect in life, love and business. A former pharmacist, Nicola also holds qualifications in Business, Higher Education, Neuro-Linguistic Programming and is a nationally accredited Trainer and Assessor. She is currently completing her Masters in Applied Positive Psychology. Nicola draws on her own experiences in business management, professional devel-opment, teaching, pharmaceutical sales and entrepreneurship. She brings a unique blend of real-world practical solutions underpinned by neuroscience and psychology. Her presentations and workshops engage and lead people to become more focused, conscious and powerful listeners. As well as teaching the skills of Powerful Listening, she embodies it herself with an exceptional ability to truly listen to others.

Friday 10.00am - 10.30am Impact of 2015 Intergenerational Report on Health Care and the Day Hospital Sector

The 2015 Intergenerational Report identifies that we are living in a rapidly changing world, which brings with it a range of challenges and opportunities. As the rate of technological innovation continues to accelerate, society is also being transformed by demographic shifts including those associated with increased longevity which are impacting on workforce participation and productivity. Patterns of illness and disability in Australia, the burden of disease, and the profile of demand for health care, are also changing at the same time as we are seeing an expanding range of options for the prevention, diagnosis and treatment of illness. All of these changes have potential implications for Day Hospitals, as health service providers, within Australia’s health care system.

Janet Anderson Profile continued overleaf…...



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Speaker Profile: Janet Anderson, First Assistant Secretary, Acute Care Division, The Australian Government Department of Health cont….. Janet is First Assistant Secretary, Health Services Division in the Commonwealth Department of Health. In a public service career spanning over 25 years, Janet has worked at Commonwealth, State and regional levels in a range of health public policy roles. In 2009, she was awarded the Public Service Medal for her work on health policy.

Friday 11.00am - 12.30pm Future Funding for Day Hospitals The Department of Health and Ageing Private health insurance (PHI) plays a fundamental role in the day hospital sector. The Commonwealth has both policy and regulatory roles in respect of PHI. Shane will overview the Commonwealth’s involvement in the sector, the role of the Private Health Insurance Branch, key issues for PHI, and possible opportunities for reform.

Speaker Profile: Shane Porter, Acting First Assistant Secretary, Medical Benefits Division Shane Porter is the Assistant Secretary, Private Health Insurance Branch, in the Commonwealth Department of Health. In this role since January 2014, Shane is responsible for all aspects of the Commonwealth’s involvement in Private Health Insurance, as well as overseas students and visitors health cover. Shane commenced as a graduate in the Department of Health in 2000, following which he worked on public hospital financing under the Australian Health Care Agreements; Commonwealth screening programs; genetics policy; diagnostic imaging and pathology under Medicare; and Medicare fees policy. Promoted to the Senior Executive Service in 2011, Shane has had responsibility for Medicare financing and analysis; Commonwealth medical indemnity programs; and the Medical Services Advisory Committee. Shane holds a Bachelor of Science degree with First Class Honours in physiology. Prior to joining the Australian Public Service, he worked in scientific research.

Friday 11.00am - 12.30pm Future Funding for Day Hospitals Medibank Private Medibank Private is Australia’s largest health insurer with over 3.8 million members. It contracts with more than 450 private hospitals and 12,000 ancillary providers across Australia. A key focus for Medibank is ensuring its members receive quality healthcare outcomes within a system which remains affordable for all of the community. In this presentation Jenny will:

Provide an overview of Medibank and its relationship with day hospitals

Deliver insights into the challenges and trends of the private health industry

Share the key initiatives that underpin Medibank’s quality and affordability agenda

Discuss Medibank’s future relationship with day hospitals Speaker Profile: Jenny Patton, Head of Hospital & Medical Contracting, Provider Networks & Integrated Care Jenny Patton is the Head of Hospital and Medical Contracting at Medibank, a position she has held since March 2014. She is responsible for the procurement and strategic management of Private Hospitals, Public Hospitals, Medical Specialists, Inpatient Diagnostics and Prosthesis – an annualised spend for Medibank of some $4b. Jenny has been with Medibank for the last 6 years in various roles including Medibank Health Solutions (MHS), where she was involved in managing MHS’ Health Services to Commonwealth Departments, and more recently in setting up Medibank’s Australian Defence Force (ADF) contract. Prior to Medibank, Jenny has worked for over 15 years in the Health Sector in both public and private organisations in clinical, opera-tional and strategy roles. Jenny holds a Bachelor’s Degree in Health Science and a Master’s Degree in Counsel-ling from the University of Canberra.



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Friday 11.00am - 12.30pm Future Funding for Day Hospitals HBF Health Ltd Day hospitals offer members of health insurers an attractive alternative to overnight hospitals for medical procedures. Additionally, day hospitals are an appealing health care provider for health insurers with the esca-lating healthcare costs. However, with health insurers continually changing or implementing new funding models—what will be the impact for day hospitals?

Speaker Profile: Alicia Mason, Provider Relationships Manager Over the past twenty years Alicia has worked in a broad range of areas within the health sector. This has predominantly been in the areas of clinical dietetics, primary healthcare and health insurance.

As part of her time in healthcare, Alicia has been a hospital admissions clerk, a hospital dietitian for aged care, a research assistant, a community dietitian coordinating Aboriginal health and healthy school programs, liaison for general practice with Divisions of General Practice and involved in the early operations of a Perth metropolitan Medicare Local. More recently Alicia moved to HBF as the Health Support & Coaching Manager focusing on chronic disease and complex healthcare programs for their members. Alicia is now the Provider Relations Manager at HBF where she oversees the areas of hospital contracts, medical and ancillary providers.

Friday 11.00am - 12.30pm Future Funding for Day Hospitals The Department of Veterans’ Affairs John Fely will be discussing the developing relationship between ADHA and DVA.

Speaker Profile: John Fely, Assistant Secretary, Procurement and Contract Management, Health and Community Services John Fely is the Assistant Secretary, Procurement and Contract Management for the Health and Community Services Division in the Department of Veterans’ Affairs. The Branch is responsible for all purchasing and contract management relating to the provision of health related services to the veteran community.

Friday 1.30pm - 2.00pm Can Nurses Survive without their Scrap paper? Experiences of Digital Hospitals The discussion draws on Jill’s experience of implementing technology and its impact on nursing practice. Jill will share some of the challenges and triumphs during the development and transition to a fully integrated digital environment. The discussion will explore how the digital environment could change the way nurses work and set the path to ‘new world’ nursing practice models. Speaker Profile: Jill O’Brien, Consultant Jill has over 30 years experience as a nurse undertaking many roles during this time includ-ing education, safety and quality and management. For the past 10 years Jill has been Director of Nursing at a regional private hospital in Queensland. Currently, Jill is undertaking consulting work.

Over the past two years, Jill was involved in the development and implementation of an electric medical record (EMR) as part of a fully integrated digital hospital. Jill led the success-ful transition of the nursing team to a new facility including the integration of digital devices with the EMR.



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Friday 2.00pm - 2.30pm Managing Upwards - How to Manage Your Board (Building a Board that adds real value to your day hospital) Much has been written and said about high performing boards but little is known about to build these in practice. Still more is said about boards that fail to live up to expectations, missing lethal risks, condoning corrup-tion, creating bureaucracy or stifling strategy. In this interactive session Julie Garland McLellan, an internation-ally acknowledged expert on boards and governance, will share the five fundamentals of highly effective boards and provide practical tips that will help you to improve the performance of your company’s board of directors.

Speaker Profile: Julie Garland-McLellan, Consultant Julie Garland-McLellan is one of Australia’s most renowned boardroom experts. As a company director she has served on sixteen boards including NFP, Government and listed commercial companies. Julie is a qualified professional speaker who combines practical experience with deep subject matter expertise. Julie’s newsletter “The Director’s Dilemma” is read in 32 differ-ent countries around the world. Julie is one of the Australian Institute of Company Directors’ accredited facilitators and has written and presented many of their courses. She has written a number of books including: Presenting to Boards; Practical Skills for Corporate Presentations, Dilemmas, Dilemmas; practical case studies for company directors, All Above Board: Great Governance for the Government Sector, and Dilemmas, Dilemmas II; more practical case studies for company directors.

Julie is the only Australian to be invited to present at the prestigious National Association of Corporate Directors conference in Washington, DC and is an acclaimed international speaker on boards and governance.

Julie has a degree in Civil Engineering, an executive MBA, a Graduate Diploma in Applied Finance and Invest-ment, a Diploma of Company Directorship and an Advanced Diploma in Company Directorship. This speaker is sponsored by:



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Please Note: The information in this document is correct at the time of printing and errors that may occur are unintentional. However, the ADHA Conference Committee reserves the right to update and change the program as may be needed or

unavoidable without notice.

Friday, 2.45pm - Conference Close

Speaker Profile: Jane Griffiths, ADHA CEO - Jane Griffiths, BAppSc (Dist), MCNA, AIMM, RN Jane Griffiths was appointed to the inaugural CEO position on 1 July 2014. She was the ADHA President from 2010 to 30 June 2014 and served on the Board of Directors and the former Management Committee of ADHA since 2008.

Jane was the Business Manager/DON of Perth Dermatology Clinic and conducted JG Con-sulting. She was the Business Manager of The Women’s Clinic Day Hospital for 7½ years, McCourt Street Day Surgery for 7 years and Nursing Coordinator, Perioperative Services at St John of God Hospital Subiaco for 10 years. In 1997, Jane was sent on a 7 week sabbatical to the USA to explore latest trends in same day surgery. Jane is very passionate about same day surgery and care.

Friday 2.30pm - 2.45pm Benefits of Audit Angel System Improving Quality Efficiencies and Decreasing Costs (IPad Auditing Tool) With the introduction of the National Safety Quality in Health Care Standards, most hospitals were daunted by the complexity of the standards implementation requirements and very concerned about the ongoing costs, time and efficiency impact of the auditing and compliance monitoring required. In 2013, Montserrat sought solutions to the growing human cost of the auditing and compliance monitoring required for the national standards. It wasn’t so much the time factor of doing the audits alone but the analysis of a paper based auditing system and data input into excel that sapped time and clinical skills away from the coal face. We ultimately invited in the Audit Angel system Healthcare Auditing and Compliance Reporting from CFS-Australasia which lead to cost savings and an outcome focused on development systems. Speaker Profile: Jane McGrath, Director of Clinical Services & Administration, Montserrat Day Hospitals Jane has been in hospital management roles since 1996 and senior management roles within the private health care sector, day hospitals and overnight facilities, since 2003. Since 2011, Jane has been the Director of Clinical Services and Administration at Mont-serrat Health Care which encompasses 4 day hospitals and head office. Some of the key achievements in this role have been the commissioning of a new hospital - North Lakes Day Hospital; Integration of a new hospital into the company – Sunshine Coast Haema-tology and Oncology clinic; Management of Risk, Quality and Safety systems and successful ISO and National Standard accreditation across the company.

From 2006 to 2011, Jane was the CEO of a major Brisbane overnight private hospital. Key achievements in this role were management of $30 million redevelopment from business cases development, design, through construction and occupation and advertising/marketing. The construction included consulting suites; day surgery, theatre and recovery redevelopment; construction of new maternity and labour suites refurbishment; refurbishment of medical surgical ward and construction of oncology day unit. During Jane’s tenure in this role revenue grew 35%, births increased by 18% and Jane managed an effective team through the preparation for and the impact of these major changes. Jane is motivated to positively manage people to facilitate innovative change and effective organisational culture. Jane has a Certificate in Nursing, Bachelor of Health Science Nursing; Diploma in Cancer Nursing and Diploma in Business Health Management .



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SILVER SPONSORS ACSS have been developing medical billing systems for over 20 years for general practice, specialists and day hospitals. SimDay was purpose built for day hospitals and is widely used by day and overnight facilities across

the country. As a company, ACSS believe in providing two things: an easy to use product matched with a knowledgeable and friendly support team. ACSS is currently making moves to launch its cloud based solution to the day hospital market in 2016 as well as complimentary tools such as an online admission form to streamline patient data entry for reception.

Resolutions (Int) Pty Ltd are the market leaders in providing full service coding, coding education and auditing services to the health sector. In addition, Resolutions have developed VISICODE and

ResiCAT. VISICODE is our web-based solution for coding which assists our clients to streamline and automate their clinical coding process, eliminating human error and having a positive effect on cash flow. ResiCAT is our web-based audit program which assists clients in finding missed or incorrect codes. By choosing Resolutions, our clients have improved staff performance and saved time and money. Come visit us at Booth 3 to learn more about our products and services and how we can assist your business and its “bottom line”.

World leader in gases, technologies and services for industry and Health, Air Liquide operates in 80 countries with close to 50,000 employees and serves more than 2 million customers and patients. Oxygen, Nitrogen and Hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Air Liquide Healthcare supplies medical gases, home healthcare services, hygiene products, medical equipment and specialty ingredients. In 2014, it served over 7,500 hospitals and more than 1 million patients at home throughout the world.

Direct CONTROL is the innovative answer to administrative excellence.

Suitable for all medical disciplines including day surgeries and hospitals. Grow your business with one PAS incorporating specialist and hospital billing with instant fee updates. The ultimate Patient Administration System providing fast, effective functionality and workflow. Incorporating compre-hensive coverage of current regulations. Specifically designed to be user-friendly and flexile with the synchronisation of other systems, be they installed locally or web based. Enter patient details once only. Generate the (IFC), accept Prepayments. Fully integrated with ECLIPSE. Online integration for electronic invoicing and receipting and eligibility checking. SQL.NET for interoperability and scalability.



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Medical Wizard is a fully integrated and comprehensive software suite, covering the entire spectrum of Day Surgery and Specialist Consulting Suite require-ments. This includes paperless Clinical EMR, Flexible Appointment Booking, Comprehensive & Automated Billing, Eclipse Online Eligibility Checking & Claim-

ing, Simplified Government Compliance Reporting, Online Patient Portal, Tablet based Day Surgery/Theatre Management apps etc. We have a 22 year solid track record in the Australian Software market.

LOGIQC + Surgical Partners provide integrated cloud based solutions for in practice management in healthcare. Solutions can be tailored to suit individual needs and can include financial transaction processing, quality management, document man-agement, risk management, safety management and compliance. The LOGIQC QMS is proven to be compliant with the requirements of ISO 9001, National Safety

and Quality Health Service (NSQHS) Standards, RACGP and most other quality standards.

CORPORATE SPONSORS

Sentry Medical (Sentry) is a distributor and manufacturer of medical consuma-bles that would significantly assist day hospital facilities in their theatre and surgical requirements including bandages, surgical dressings, tapes and dress-

ings, sterilisation consumables and surgical apparel. Some of our leading theatre brands include Vertex (Surgical Gowns), primed (Surgical Masks) and Owear (Theatre Attire).

Brand’s Surgical Supply (BSS) is proud to be the preferred supplier of pharmaceuticals and surgical consumables to the ADHA. Our long

running affiliation is based on our “Open book pricing policy”, ensuring ADHA customers continually benefit from improved pricing and reduced operating costs. BSS support the ADHA through a small per-centage rebate of all sales generated by ADHA members.

A world leader in the development and manufacture of premium health and safety protection solutions, Ansell is a brand synonymous with premium quality, optimal

protection and superior comfort. Ansell is a global manufacturer of latex-free and natural rubber latex surgical and examination gloves, marketing and supplying medical gloves to the healthcare industry, including hospitals, GTs and day surgeries, dentists and other healthcare professionals.

Macquarie brings a unique professional services culture to banking and financial services. We focus on the overall performance of your business, providing tools and solutions to

help achieve your goals.

CH2 is Australia’s only fully integrated pharmaceutical and medical consumable distrib-utor, servicing the entire healthcare market. We pride ourselves on 5 key values:

Best in class logistics - next day delivery Customer service and knowledge-based solutions Extensive product range Competitive pricing Simple online ordering system



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Booth 1 Mediprotect

Booth 2 Sentry Medical

Booth 3 ACSS (SimDay®) & Resolutions Int Pty

Booth 4 Ansell and Brand’s Surgical Supply (BSS)

Booth 5 Air Liquide Healthcare

Booth 6 Macquarie Bank

Booth 7 LOGIQC + Surgical Partners

Booth 8 Medical Wizard

Booth 9 Direct Control

Booth 10 CH2

TRADE EXHIBITION Sponsor Booths

Exhibition Opening Times

Open on: Wednesday: 5.30 pm - 7.30 pm Thursday: 8.30 am - 5.00 pm Friday: 8.30 am - 1.30 pm

ADHA Staff can be found at Trade Stand TT22

TT1 Medibroker TT15 Medical Industries Australia

& Platinum Surgical TT28 Available at time of going to print

TT2 Thermo Fisher Scientific TT16 Vizoo Technologies TT29 Available at time of going to print

TT3 Draeger Medical Australia TT17 Halyard TT30 Schulke Australia

TT4 Medical Director TT18 Alleasing TT31 Vitramed

TT5 ISC TT19 Available at time of going to print TT32 Device Technologies

TT6 RiskClear TT20 Macquarie Medical Systems TT33 McFarlane Medical

TT7 Totalcare TT21 HARTMANN Pty Ltd TT34 Global-Mark

TT8 In Vitro Technologies TT22 ADHA TT35 QPS Benchmarking

TT9 / TT10

Medical Devices TT23 Mölnlycke Health Care TT36 Mindray Medical Australia

TT11 Medical I.T. TT24 Global Health TT37 MUN Australia

TT12 Johnson & Johnson TT25 Pentax Medical Australia TT38 C.R. Kennedy

TT13 Elite Fitout TT26 Available at time of going to print TT39 Tool & Instrument Engineering (TIE)

TT14 AbbVie Pty Ltd TT27 Available at time of going to print TT40 Ecolab

Trade Exhibitors



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TRADE STAND TT22 Australian Day Hospital Association (ADHA) PO Box 1143, Joondalup DC WA 6919 Contact: ADHA Secretariat - Debbie Pantany, Keeley Berg and Sian Bryant. Tel: 1800 752 822 / Fax: 08 9304 7228 Email: [email protected] Web: www.adha.asn.au Products/Services: Membership Association for Australian stand alone private day hospitals, preliminary, private hospitals under 100 beds, individual, professional and industry members.

BOOTH 5 Air Liquide Healthcare 40 Bunnett Street, North Sunshine VIC 3020 Contact: Michelle Mathews Tel: 03 9300 5644 Email: [email protected] Web: www.airliquidehealthcare.com.au Products/Services: AIR LIQUIDE Healthcare is a market leader in Respiratory Healthcare and Medical Gases, servicing hundreds of Hospitals, Day Surgeries, Dental Practices & Laboratories.

TRADE STAND TT18 Alleasing Level 2, 255 George Street NSW 2000 Contact: Simon Drumm Tel: 0428 790 808 Email: [email protected] Web: www.alleasing.com.au Products/Services: Alleasing provide asset financing solutions that offer flexibility at every point of the asset lifecycle. We specialise in leasing, which means we are extremely good at it.

TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND TT14 AbbVie Pty Ltd Level 7, 241 O’Riordan Street, Mascot NSW 2020 Contact: Rebecca Read Tel: 02 9035 8600 Email: [email protected] Web: www.abbvie.com Products/Services: AbbVie is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott Laborato-ries. The company's mission is to use its exper-tise, dedicated people and unique approach to innovation to develop and market advanced therapies that address some of the world’s most complex and serious diseases.

BOOTH 3 ACSS (SimDay) 15/11-21 Underwood Road, Homebush NSW 2140 Contact: Michelle Romero Tel: 02 9632 0026 Email: [email protected] Web: www.acsshealth.com Products/Services: ACSS have designed a day hospital patient administration system that is easy to use and affordable. To find out about SimDay for your facility, visit Booth 3.

Booth 4 Ansell 3/678 Victoria Street, Richmond VIC 3121 Contact: Jodie Petherick Tel: 1800 337 041 / Fax: 1800 337 041 Email: [email protected] Web: www.medical.ansell.com.au Products/Services: A world leader in the development and manufacture of premium health and safety protection solutions, Ansell is a brand synonymous with premium quality, optimal protection and superior comfort.



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BOOTH 4 Brand’s Surgical Supply (BSS) Level 2 Sandford Jackson Bldg, 30 Chasely Street, Auchenflower QLD 4066 Contact: Richard Holzer Tel: 07 3371 1754 E: [email protected] Web: www.brandssurgicalsupply.com.au Products/Services: Brand’s Surgical Supply doesn’t just set the mark for price, efficiency and service. With our new slick webstore and template ordering system - BSS makes all of this EASY !

BOOTH 10 CH2 60 South Park Drive, Dandenong South VIC 3175 Contact: Alyce King Tel: 0416 395 714 Email: [email protected] Web: www.ch2.net.au Products/Services: CH2 is Australia’s only fully integrated pharmaceutical and medical consumable distributor - servicing the entire healthcare market; Hospitals, Primary Care, Vet and Aged + Community Care.

TRADE STAND 38 C.R. Kennedy Medical Solutions 300 Lorimer Street, Port Melbourne 3207 Contact: Warren Pietsch Tel: 03 9823 1812 Email: [email protected] Web: www.crkennedy.com.au Products/Services: CR Kennedy is a leading supplier of Medical equipment. Our head office is located in Melbourne with branch offices in Adelaide, Brisbane, Perth and Sydney.

TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND TT32 Device Technologies 105-111 Bakehouse Road Contact: Martin Butler Tel: 0434 515 917 Email: [email protected] Web: www.device.com.au Products/Services: Device Technologies is an Australian-owned distributor of technologically-advanced medical equipment and consuma-bles. The company’s wide range of products is supported by highly trained product special-ists, clinical educators, service engineers and regulatory affairs personnel to provide superi-or outcomes for medical and surgical staff and their patients.

BOOTH 9 Direct CONTROL 145 Western Avenue, Montville QLD 4560 Contact: John Peters Tel: 0427 493 193 Email: [email protected] Web: www.directcontrol.com.au Products/Services: Direct CONTROL unlocks your business potential. This innovative prod-uct is proven and designed with your industry base wisdom and knowledge. SQL.NET for scalability and interoperability.

TRADE STAND TT3 Draeger Medical Australia 8 Acacia Place, Notting Hill VIC 3168 Contact: Customer Service Tel: 1800 372 437 Email: [email protected] Web: www.draeger.com Products/Services: Dräger is a leading interna-

tional company in the fields of medical and

safety technology. Our innovative products,

services and systems protect, support and save

lives.



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TRADE STAND TT40 Ecolab Pty Limited Drake Avenue, Macquarie Park, NSW 2113 Contact: John Beevers Tel: 1800 022 002 Email: [email protected] Web: www.ecolab.com Products/Services: With 90 years experience and represented in more than 170 countries worldwide, Ecolab is the global leader in water, hygiene and energy technologies and services.

TRADE STAND TT13 Elite Fitout Solutions PO Box 132, Buddina QLD 4575 Contact: Ian Shapland Tel: 0429 585 075 Email: [email protected] Web: www.elitefitout.com.au Products/Services: Elite is the healthcare industry design, build and fitout expert. With 30 years experience, Elite’s intensive consultative process and precise planning translates client’s vision on schedule and on budget every time.

TRADE EXHIBITION LISTING (listed alphabetically)

TRADE STAND TT24 Global Health Level 2, 607 Bourke Street, Melbourne VIC 3000 Contact: Kye Cherian Tel: 03 9675 0611 Email: [email protected] Web: www.global-health.com Products/Services: Celebrating our 30 year anniversary, Global Health (ASX:GLH) is one of Australia’s longest established and most experi-enced developers of software applications for the healthcare industry.

TRADE STAND TT34 Global-Mark Delhi Corporate, Suite 407, 32 Delhi Road, North Ryde NSW 2113 Contact: Herve Michoux Tel: 02 9886 0222 Fax: 02 9886 0200 Email: [email protected] Web: www.global-mark.com.au Products/Services: Global-Mark is a JASANZ and ISQUA Accredited Certification body offer-ing a number of accreditations including ISO9001, NSQHS. Our clients are based all around Australia and New Zealand, supported by a great team of RN’s qualified as auditors.

TRADE STAND TT17 Halyard Suite 208 - 23 Milton Parade, Malvern VIC 3144 Contact: Gianna Anderson Tel: 0428 072 619 Email: [email protected] Web: www.halyardhealth.com.au Products/Services: Halyard offers high perfor-mance, high quality products and solutions you can trust to deliver optimal patient outcomes. We are focused on advancing health and healthcare by delivering clinically-superior products and solutions for preventing infec-tion, eliminating pain and speeding recovery.

TRADE STAND TT21 HARTMANN Pty Ltd Level 6, 5 Rider Boulevard, Rhodes NSW 2138 Contact: Noam Rozen Tel: 1800 805 839 Email: [email protected] Web: www.hartmann.com.au Products/Services: As a trusted global leader in healthcare solutions, HARTMANN recognises the importance of good health to the individual and society at large. For this simple reason, we go the extra mile for better health.



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TRADE STAND TT8 Invitro Technologies 7-9 Summit Road, Noble Park VIC 3174 Contact: Peter Cincotta Tel: 1300 552 003 Email: [email protected] Web: www.invitro.com.au Products/Services: Through organic growth and strategic acquisition, In Vitro Technologies has become one of the most dynamic Scientific and Medical supply companies in Australia and New Zealand.

TRADE STAND TT5 ISC a DNV GL Company Unit 3,10 Gladstone Road, Castle Hill NSW 2154 Contact: Elizabeth McLoughlin Tel: 02 9894 6242 E: [email protected] Web: www.isc-worldwide.com Products/Services: ISC, a member of the DNV GL Group, is both JAS-ANZ accredited and ACSQHC approved to deliver independent NSQHSS Healthcare accreditation to organisa-tions throughout Australia.


TRADE STAND TT12 Johnson & Johnson Medical 9 McKechnie Drive, Eight Mile Plains QLD 4113 Contact: Stephen Reid Tel: 0409 677 316 Email: [email protected] Web: www.jnj.com.au Products/Services: Johnson and Johnson Medical is pleased to be working in partnership with Brand’s Surgical Supplies and the ADHA to provide member hospitals with access to Johnson and Johnson’s trusted product range at competitive prices.

BOOTH 7 LOGIQC + Surgical Partners Contact: Bret Mannison or Marcus Wilson LOGIQC: 55 Arthur Terrace, Red Hill QLD 4059 Surgical Partners: Unit 2, 8 Cooper Street, Double Bay NSW 2028 Tel: Brett 0403 070 130 / Marcus 0410 697 490 Email: [email protected] or [email protected] Web: www.logiqc.com.au or www.surgicalpartners.com.au Products/Services: LOGIQC + Surgical Partners provide integrated cloud based solutions for in practice management in healthcare for financial transaction processing, quality management, document management, risk management,

safety management and compliance.

BOOTH 6 Macquarie Bank 1 Shelley Street Sydney NSW 2000 Contact: Wayne Tower, Senior Business Devel-opment Manager Tel: 0448 206 420 Email: [email protected] Web: www.macquarie.com Products/Services: Macquarie brings a unique professional services culture to banking and financial services, providing tools and solutions that focus on the overall performance of your business.

TRADE STAND TT20 Macquarie Medical Systems 301 Catherine Street, Leichhardt NSW 2040 Contact: Michelle Granzlow Tel: 1800 810 074 Email: [email protected] www.macquariehealthmedicalsystems.com.au Products/Services: Macquarie Medical Systems is active in research, design, manufacture and sale of biomedical monitoring equipment and other innovative products in Australia with worldwide distribution.



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TRADE STAND TT33 McFarlane Medical 443 Canterbury Road, Surrey Hills VIC 3127 Contact: Chris Bennett Tel: 03 9836 7777 / Fax: 03 9888 6001 Email: [email protected] Web: www.mcfarlanemedical.com.au Products/Services: McFarlane; Service for Life. All supplies, lowest prices, best services. McFarlane Medical is a major supplier of medical and surgical products to medical clinics, day surgery centres, hospitals and other related organisations throughout Australia.

TRADE STANDS TT9 & TT10 Medical Devices 76 Tennyson Road, Mortlake NSW 2137 Contact: David Armstrong Tel: 02 9743 3888 Email: [email protected] Web: www.medicaldevices.com.au Products/Services: Operating tables (General, Bariatric, Imaging) & Accessories, Transport Stretchers, Anaesthetic Carts, Fluid & Blanket Warmers, Single Use Instruments, Theatre Lighting, Headlights, Inspection Lights, Position-ing Aids, Patient Sliders, Instrument Insulation Tester, Electronic Tourniquets, Treatment Chairs, Patient Warmers, Mask & Gown Dispens-ers.

TRADE EXHIBITION LISTING (listed alphabetically) TRADE EXHIBITION LISTING (listed alphabetically)

TRADE STANDS TT1 Medibroker 38 Glen Eira Road, Ripponlea VIC 3185 Contact: Aaron Zelman Tel: 03 9530 0092 or 1300 1400 88 Email: [email protected] Web: [email protected] Products/Services: Medibroker acts on behalf of members of the medical fraternity through expert, risk insurance advice. Aside from under-standing the risks faced by doctors and the most effective solutions, what is Medibroker’s point of difference? Care factor. We exist to take care of doctors and their families.

TRADE STAND TT4 Medical Director Level 4/201 Pacific Highway, St Leonards NSW 2065 Tel: 1800 622 678 Email: [email protected] Web: www.medicaldirector.com Products/Services: Medical Director’s Blue Chip’s Day Surgery module is compliant with the requirements for the Department of Health and Ageing in each State and provides an easy to use interface for day surgeries.

TRADE STAND TT15 Medical Industries Australia/ Platinum Surgical 87 Mars Road, Lane Cover NSW 2066 Contact: Peter Thompson / Michael Gallagher Tel: 02 9490 6200 / 08 8162 9000 Email: [email protected]/[email protected] Web: www.medind.com.au Products/Services: Medical Industries Australia an ADHA member. Specialising in Women’s Health and Day Surgery require-ments. Platinum Surgical - Sterilisation and Procedure pack specialists.

TRADE STAND TT11 Medical I.T. P.O. Box 501, Carina QLD 4152 Contact: Vernon Yates Tel: 07 3117 0956 Email: [email protected] Web: www.dox.com.au Products/Services: Dox day hospital software systems for medical records, inventory management, preference cards, costing, busi-ness analysis and internet bookings plus com-panion systems for clinical ophthalmology.



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BOOTH 1 Mediprotect 11a, 44 Station Road, Yeerongpilly QLD 4105 Contact: Nick Fuller Tel: 1800 177 163 Email: [email protected] Web: www.mediprotect.com.au Products/Services: Mediprotect has been the ADHA preferred provider of business insurances since 2010. If you are looking for exclusive Day Hospital business policies and one-on-one expert advice and support, contact Mediprotect - your Day Hospital Insurance specialists.

BOOTH 8 Medical Wizard Suite D, Level 1, 63 Wadham Parade, Mount Waverley VIC 3149 Contact: Duminda Weerakoon Tel: 03 9888 2555 Email: [email protected] Web: www.medicalwizard.com.au Products/Services: Serving your industry faith-fully for over 20 years with a loyal customer base and an enviable reputation for quality support and innovation.


TRADE STANDS TT36 Mindray Medical Australia 19 Harker Street, Burwood VIC 3125 Contact: Bill Nan Tel: 1800 793 011 Email: [email protected] Web: www.mindray.com.au Products/Services: Mindray (NYSE: MR) is one of the leading global providers of medical devices and solutions, provides localised service to Australian customers since the acquisition of Ulco.

TRADE STAND TT23 Mölnlycke Health Care Level 1, 10 Tilley Lane, Frenchs Forest NSW 2086 Tel: 02 8977 2118 Email: [email protected] Web: www.molnlycke.com.au Products/Services: Mölnlycke Health Care is a world leading manufacturer of single-use surgical and wound care products and serves to the professional health care sector.

TRADE STAND TT25 Pentax Medical Australia Contact: David Gorman Tel: 1300 PENTAX; 1300 736829 Email: [email protected] Web: www.pentaxmedical.com/pentax/service/australia Products/Services: Pentax Medical. Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLNICALLY RELEVANT INNOVA-TION and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.

TRADE STAND TT37 MUN Australia Suite 305, 51 Rawson Street, Epping NSW 2121 Contact: Clyde Footman Tel: 02 9868 7708 Email: [email protected] Web: www.gloveonglobal.com Products/Services: MUN Australia (formerly Pharmatex) is a global market-leader in manu-facturing high-quality, single-use latex and nitrile examination gloves. We provide unparalleled hand protection solutions for the healthcare industry.



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BOOTH 3 Resolutions Int PO Box 2060, Mansfield DC QLD 4122 Contact: Debbie Abbott Tel: 07 3849 6885 or 1300 733 809 Email: [email protected] Web: www.resolutionsint.com Products/Services: Resolutions Health Care Information Managers and Auditors are dedicat-ed to providing Day Surgeries with accurate, timely and up to date Health Care Information.


TRADE STAND TT6 RiskClear PO Box 543, Scarborough WA 6922 Contact: Cecilia Foley Tel: 0400 492 804 Email: [email protected] Web: www.riskclear.com.au Products/Services: RiskClear is risk management software that captures your risks, incidents, hazards, complaints, audits, clinical indicators, feedback surveys and more for easy analysis, monitoring and reporting.

BOOTH 2 Sentry Medical 22 Peter Brock Drive, Eastern Creek NSW 2766 Contact: Michael Pickering Tel: 0400 430 068 Email: [email protected] Web: www.sentrymedical.com.au Products/Services: Sentry Medical (Sentry) is a distributor and manufacturer of medical consumables that would significantly assist day hospital facilities in their theatre and surgical requirements.

TRADE STAND TT2 Thermo Fisher Scientific (TFS) 5 Caribbean Drive, Scoresby VIC 3166 Contact: Julie Forray Tel: 0411 109 090 Email: [email protected] Web: www.thermofisher.com.au Products/Services: Thermo Fisher Scientific (TFS) provide broad range of products to customers nationwide for critical activity in medical and surgical intervention, infection control, the peri-operative environment, respiratory management, sterilisation and contamination, and enteral feeding.

TRADE STAND TT30 Schulke Australia Pty Ltd Suite 2.03 Level 2, 2-4 Lyon Park Road, Macquarie Park NSW 2113 Contact: Peter Thornton Tel: 0409 658 403 Email: [email protected] Web: www.schuelke.com Products/Services: For over 125 years,

Schülke has focused on hygiene. Well known

in Europe for infection prevention, Schulke is

pleased to welcome MICROSHEILD ® to its

family.

TRADE STAND TT35 QPS Benchmarking Level 2, 306A Crown Street, Wollongong NSW 2500 Contact: Silvia Holcroft Tel: 02 4229 5880 Email: [email protected] Web: www.qpsbenchmarking.com Products/Services: The QPS Benchmarking program enables your organisation to measure, manage and improve performance against the National Safety and Quality Health Services Standards in critical areas including patient care, consumer engagement, infection control, safety and staff competencies.



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TRADE STAND TT7 Totalcare Level 1, 31 Navigator Place, Hendra QLD 4011 Contact: Nat Wong / Katie Ransley Tel: 07 3252 2425 / Fax: 07 3252 2410 Email: [email protected] Web: www.totalcare.net.au Products/Services: Our patient administration system solution for day and overnight stay hospitals: integrated clinicals, practice manage-ment, documents, e-forms, barcode recognition, scope integration, SMS and marketing/loyalty tracking.

TRADE STAND TT31 Vitramed 7A, 256 New Line Road, Dural NSW 2158 Contact: Julie Simmons Tel: 02 9651 4428 Email: [email protected] Web: www.vitramed.com Products/Services: Vitramed is an independent Australian distributor of unique, GI-related medical devices. Vitramed works with our suppliers and customers to bring niche diagnostic and therapeutic products to market, making a real difference to patient outcomes.

TRADE STAND TT16 Vizoo Technologies PO Box 9018, Brighton VIC 3186 Contact: John Douglas Tel: 0414 192 324 Email: [email protected] Web: www.vizoo.com.au Products/Services: VIZOO Technologies Pty Ltd provides an electronic visitor management solu-tion. The solution replaces inefficient paper based systems by collecting data of visitors, patients, doctors, staff and contractors who enter a facility. The solution also fulfils many OH&S requirements.

TRADE STAND TT39 Tools & Instrument Engineering (TIE) Unit 2/1 Kortum Drive, Burleigh Heads QLD 4220 Contact: James Osborne Tel: 1300 655 714 / Fax: 07 5535 3533 Email: [email protected] Web: www.tiesurgical.com.au Products/Services: Australian Family Owned & Operated for over 28 years. National Special-ised Services for the Repair and Management of all Surgical Instrumentation and specialist Theatre Based Equipment.



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ADHA Registration Desk Opening On: Wednesday: 5.30pm - 7.30pm Thursday: 8.00am - 5.00pm Friday: 8.30am - 3.00pm ADHA Staff can be found at Trade Stand TT22 Wi-Fi Advised upon check-in for in-house guests. ATM Nearest ATM is located inside the Hotel, in the Lobby. Car Parking Conveniently located beneath the hotel and accessible via Lorne Street, the car park has 400 parking bays for your convenience. At the time of writing, the rate is $16.00 per vehicle flat rate per day. Conference Dinner Tickets will be given out at the time of regis-tration to all delegates who registered indi-cating they would be attending. These tickets should be given to ICMS staff on arrival at dinner at the Grand Ballroom, so please bring them with you. Conference Sessions All sessions are held in the Grand Ballroom, Level 1 inside the Pullman Hotel. CPD Points Attendance at our full conference will give you 10 hours and 15 minutes towards your CPD. An attendance certificate will be provided for every delegate at the time of registration at the ADHA Conference Registration Desk. Dress Code Smart casual attire is suggested for all confer-ence sessions and the Welcome Reception. Conference Dinner requires Smart Evening Wear (i.e. no jeans). Speaker Presentations Speakers are asked to check in with the ADHA Registration Desk prior to their presentations. An IT Technician is available to assist with presentations.

Mobile Phones As a courtesy to speakers and fellow dele-gates, mobile telephones and pagers MUST be turned off while sessions are in progress. Name Badges Your name badge is your entry to the Confer-ence sessions, morning/afternoon teas and lunches. Please ensure you wear your name badge at all times and if lost please see the ICMS Australasia staff on the Registration Desk for a replacement. Pharmacy The closest pharmacy is Healthsmart Pharma-cy, The Alfred Hospital, Shop 1, The Alfred, Commercial Road, Melbourne VIC 3004 (approximately 15 min walk) Local Shops/Attractions Just a short tram ride from Melbourne CBD and St Kilda, Pullman Melbourne Albert Park provides the perfect picturesque base from which to explore the area. Guests staying at this elegant Melbourne hotel are within easy reach of the Royal Botanic Gardens and the Shrine of Remembrance, with access to the St Kilda Road business district and Melbourne Airport via the freeway. Guests looking to explore Melbourne can discover its laneways and cultural attractions, and its vibrant casino and dining precincts. Possessions Please be mindful that the Pullman Mel-bourne Albert Park is a public place and ADHA does not take any responsibility for lost or stolen possessions so please keep them with you. Taxis Local taxi company:

131 088

132 227 Prices to Melbourne Airport can be anything from $60-$85 each way.



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NOTES



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NOTES

Delegate Feedback Form - ADHA 2015 Conference

Please circle one rating only per speaker Session Speakers and Titles

Plenary Session 1

1 2 3 4 5 6 N/A Humour Australia, Opening - ‘’Day Hospitals - the First Choice’

1 2 3 4 5 6 N/A Mr Craig Rispin, Keynote Address - ‘Innovation - the Ultimate Survival Tool’

Plenary Session 2

1 2 3 4 5 6 N/A Mr Bruce Houghton, ‘Recent Trends in Health Fund Contracting’

1 2 3 4 5 6 N/A Ms Terry McAuley, ‘Confused about changes to AS4187 …. Don’t be’

Plenary Session 3

1 2 3 4 5 6 N/A Mr Jim Schaefer, ’Medical Marketing - Patients Required’

1 2 3 4 5 6 N/A Professor Allan Manning, ‘Risk and Insurance Needs’

1 2 3 4 5 6 N/A Mr Michael Gapes, ‘Risk and Insurance Needs’

Plenary Session 4

1 2 3 4 5 6 N/A Ms Margaret Banks, ‘Update from the Australian Commission on Safety and Quality in Health Care’

1 2 3 4 5 6 N/A Ms Silvia Holcroft, ‘Benchmarking Day Hospital Performance - Are you the First Choice?’

Additional comments on Day 1 and Day 2 Sessions can be written here:

Rating Scale

1 VERY POOR (not worth attending) 2 POOR (nothing new and did not reinforce my concepts) 3 AVERAGE (some new information & did reinforce my concepts & knowledge) 4 GOOD (covered the subject matter well and I enjoyed the presentation) 5 EXCELLENT (I learned a lot from the presentation) 6 EXCEPTIONAL (left me excited with the concept presented)

Thursday 10 September

PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 22)

Please circle one rating only per speaker Session Speakers and Titles

Plenary Session 1

1 2 3 4 5 6 N/A Ms Nicola Lipscombe, ‘What your patients DON’T tell you’

1 2 3 4 5 6 N/A Ms Janet Anderson, ‘The impact of 2015 Intergenera-tional Report on Health Care and the Day Hospital Sector’

Plenary Session 2

1 2 3 4 5 6 N/A Mr Shane Porter, The Department of Health and Ageing ‘Future Funding for Day Hospitals’

1 2 3 4 5 6 N/A Ms Jenny Patton, Medibank Private ‘Future Funding for Day Hospitals’

1 2 3 4 5 6 N/A Ms Alicia Mason, HBF ‘Future Funding for Day Hospi-tals’

1 2 3 4 5 6 N/A Mr John Fely, Department of Veterans’ Affairs ‘Future Funding for Day Hospitals’’

Plenary Session 3

1 2 3 4 5 6 N/A Ms Jill O’Brien, ‘Can Nurses survive without scrap paper?’

1 2 3 4 5 6 N/A Ms Julie Garland-McLellan, ‘Managing Upwards - How to Manage your Board’

1 2 3 4 5 6 N/A Ms Jane McGrath, ‘Benefits of Audit Angel System improving Quality Efficiencies and decreasing costs’

1 2 3 4 5 6 N/A Please rate our MC’s, Humour Australia, on their performance throughout the ADHA Conference

Any comments on Day 2 Sessions or speakers:

Friday, 11 September

PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 22)

SOCIAL FUNCTIONS - please circle your answer

Welcome Reception & Trade Exhibition (Wednesday 9 September, 5.30pm - 7.30pm)

Did this function allow you to socialise with your peers as you would have wished?

Yes No

Did it allow good interaction with Trade Delegates? Yes No

Is this a function you would wish to repeat at future conferences?

Yes No

ADHA Conference Dinner – Thursday 10 September (Pullman Grand Ballroom, 7:30pm dinner)

I would rate the food at the Conference Dinner: Poor Good Excellent

I would rate the venue for the Conference Dinner: Poor Good Excellent

I would rate the Band at the Conference Dinner: Poor Good Excellent


Please circle your answer

I would rate the service received from the ADHA Regis-tration Desk:

Poor Good Excellent

I would rate the overall content of the program: Poor Good Excellent

Given the different interests of delegates, I would rate the balance of the program:

Poor Good Excellent

2016 ADHA Conference

Please suggest any topics you would like to see covered in our conference next year or suggest any improve-ments you would like to see next year for any aspect of the conference?

Locations for future ADHA Conferences from 2016 and beyond

Our 2016 Conference will be held in QLD. If our 2017 conference were held in one of the following locations, would you attend? Conference

Perth Yes No

Adelaide Yes No

Darwin Yes No

Tasmania Yes No

Any other general comments:

How would you describe your principal position? Please tick/circle the most appropriate. CEO DON

Financial Manager Clinical Manager

Practice Manager Office Manager

Doctor/Owner Nurse

Trade Delegate Clerical/Reception Staff

Please tear off and hand in this Delegate Feedback Form to the ADHA Registration Desk at the Conference or to the ADHA Trade Stand (TT22) it can be mailed after the conference to: ADHA, PO Box 1143, Joondalup DC, WA 6919

Thank you for taking the time to complete this survey which is appreciated.

General Please circle your answer

In relation to the Conference Venue:

I would rate the overall service: Poor Good Excellent

I would rate the morning and afternoon tea and lunches: Poor Good Excellent

In relation to the general organisation of the 2015 ADHA Conference:

I would rate the marketing of the conference: Poor Good Excellent

I would rate the organisation of conference registrations by ICMS Australasia:

Poor Good Excellent

I would rate the overall organisation of the conference by the ADHA Conference Committee:

Poor Good Excellent


australian day hospital association · adha 2015 onference 10 day 2: friday 11 septemer 2015 8.30am...

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