avaya aura a new era of business communications extraordinary solutions for extraordinary times

Avaya Aura™

A New Era of Business Communications

Extraordinary Solutions for Extraordinary Times

© 2010 Avaya Inc. All rights reserved.

AvayaFit For Purpose, People First, Innovation

EnterpriseSmall & Medium

EnterpriseMidsize

Enterprise

SERVICES

Unified Communications | Contact Center | Data

2


Communications is changingAvaya Aura architectureCentralized Infrastructure to Drive Savings and Simplicity

MEDIAMEDIA

CALL CONTROL

CALL CONTROL

APPLICATIONSAPPLICATIONS

PBX


MEDIAMEDIA

SESSION MANAGEMENT

SESSION MANAGEMENT

SIP

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

3


MEDIAMEDIA

CALL CONTROL

CALL CONTROL

APPLICATIONSAPPLICATIONS

PBX

ANYMEDIAANY

MEDIA

SIP


SESSION MANAGEMENT

SESSION MANAGEMENT

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

AP

PS

Architecturally compelling Business user enablementCentralized Infrastructure to Drive Savings and Simplicity

4


Avaya Fit for Purpose UC Solutions Serving Small, Midsize and Large Enterprises

5

xxx,000s

Avaya IP OfficeDesigned for SME Markets,

Simpler communications needs

10,000

Small Medium Midsize Large Fortune 1000

Avaya Aura®Designed for Midsize and Large Enterprises,

more advanced communications needs

# of Users

5 100 250 1000

Avaya Aura® Solution for

Midsize Enterprise

Avaya Aura®

Avaya Aura® Branch SolutionsFor 1-450 users/location

Small “systems” are not necessarily small businesses

Location size refers to the office site (Many SMEs have multiple sites)

39% of all SME businesses in EMEA are Multi-site


The Avaya architectureDelivering The Future of Business Communications

Deskphones

Session Manager

System

Manager

Communication

Manager

ApplicationEnablement

PresenceServices

Session Manager

System Manager

Voice/Video Services

Application & Services Integration

PresenceServices

Avaya Agile Communication Environment™ (ACE)

Communications Infrastructure Data Infrastructure

Mobile Clients

Softphone Video Endpoint

s

OPENCOMMUNICATION ENABLED BUSINESS PROCESS

OPEN

6


MX

Application Platform

Avaya Aura™ Architecture

App

3rd PartyendpointsAvaya

CM Branch

o o o

AvayaCM Standalone

o o o

Application Platform

G860

3rd Party PBXs

SBC

App

ServiceProviders

SystemManager

App MMVP

CM

SessionManager

Avaya Aura Core

SIPTrunks

MediaServers

TDMTrunks

Access

Connection

Application

SIPPresence

SessionManager

SessionManager

Avaya one-X®

endpoints


8

Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0 Increased Scalability

.

Open HTTP / SOA Entry Point

3rd Party PBX

Service Providers

Unified Management

System Manager

SessionManager

SessionManager

ACME SBCCM – Evolution

ServerEndpoints3rd Party

Endpoints

Open SIP Access

Branch Session Manager

Open SIP Control Interface (ISC)

.

.


9

Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0 Improved Availability and Business Continuity

.


3rd Party PBX

Service Providers

Unified Management

System Manager

SessionManager

SessionManager



Endpoints

Open SIP Access



.


10

Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0 Additional UC Clients

.


3rd Party PBX

Service Providers

Unified Management

System Manager

SessionManager

SessionManager



Endpoints

Open SIP Access



. .


11

Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0Improved Survivability

.


3rd Party PBX

Service Providers

Unified Management

System Manager

SessionManager

SessionManager



Endpoints

Open SIP Access



.


12

Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0Improved Presence Services

.


3rd Party PBX

Service Providers

Unified Management

System Manager

SessionManager

SessionManager



Endpoints

Open SIP Access



.


Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0Enhanced Security

.


3rd Party PBX

Unified Management

System Manager

SessionManager

SessionManager

CM – Evolution ServerEndpoints

3rd Party Endpoints

Open SIP Access



13

Service Providers

Aura SBC

.


14

Avaya SMAvaya SM

Avaya Aura™ Core

Avaya Aura™ 6.0Avaya Branch Thin Survivability

.


3rd Party PBX

Service Providers

Unified Management

System Manager


SessionManager

SessionManager

Aura SBCCM – Evolution


Endpoints

Open SIP Access

SIP Branch Solution

.

© 2010 Avaya Inc. All rights reserved. 1515© 2010 Avaya Inc. All rights reserved. 15© 2010 Avaya Inc. All rights reserved.

Avaya Portfolio


Rich Virtual Enterprise Foundation Building Blocks, Scale/Security/Availability, Customer Evolution

Servers

Communication Devices

DuplexCommunication Manager

DuplexCommunication Manager

Simplex Communication Manager

Simplex Communication ManagerS8300 / S8400

EmbeddedS8300 / S8400

Embedded

G650High-Density

Gateway

G650High-Density

Gateway

G430Branch Gatewayfor small offices

G430Branch Gatewayfor small offices

Communication Manager Software

96xx Series - H.323 / SIP

36xx Series – Wireless

Unified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients

Sys

tem

Man

ager

&

Inte

gra

ted

M

anag

emen

t S

uit

e

Services• Network Assessments

• SMB & Branch Solutions

• CM Solutions

• Phone Apps

• Nw Readiness

• Empirix Performance Assurance

• Software Support + Upgrades

• Proactive IP Support

• Remote Mgd Services

• IP Converged Services

• Software Support Plus Upgrades

Media Gateways

16xx Series Value Edition / 16CC

G450 Gatewayfor medium

offices

Session Manager

Simplex Server with Geographical Redundancy


Avaya Gateways


G450 Characteristics and Capabilities

Maximum Stations: Server Dependant

Maximum DCP/Analog Stations: 192 per chassis

Busy Hours Call Completion (BHCC): 10,000 calls

Touch Tone Recognition (TTR)/Call Classifiers: 64

Max Trunks Supported: 8x T1 or 8x E1

G450 Gateways per S8xxx media server: up to 250

G450 Gateways per S8300 media server: up to 50

DSP capability: up to 320 (for all CODECs)

Announcements/MOH: 45 minutes total– Playback channels: 63– Record channels: 1

Maximum WAN media modules: 3

SLS capacity: One Gateway and 240 stations (overall)


G430 Characteristics and Capabilities

Maximum Stations: Server Dependant

Busy Hour Call Completions: 2,400

Chassis slot count: 7 Media Module Slots (G430+2 EM200)

DSP Channels: 20 fixed with one daughterboard, scale to 105

Touch Tone Receivers: 32

Announcements: 15 Playback; 1 Record

Announcement and MOH Storage: 45 Minutes, scale to 4 hours with branch memory Kit

Maximum DCP/Analog endpoints: 152

Maximum IP Telephones: 150

Maximum BRI Trunks: 56

Maximum PSTN Trunks: 7 T1/E1 (E1 to IP capacity by DSP resources)

Maximum G430s per S85X0/S87X0/S8800 Server: 250

Maximum G430s per S8300 Server: 50


Avaya Server


Server Overview

HP® ProLiant DL360 G7 Dell® PowerEdge R610

Configurable Options* Ausstattung Optionen


Avaya Aura® Solution for Midsize EnterpriseAvaya Aura® Solution for Midsize Enterprise


Midsize SpecificationsUC in-a-box with Avaya Aura® at the core

Media GatewaysMedia Gateways

Applications

Target 250 to 1000 users,10’s of

locations

Target 250 to 1000 users,10’s of

locations

Utility Server

including Enterprise Directory

Server

Utility Server

including Enterprise Directory

Server

Single path

install, fast, less

costly

Single path

install, fast, less

costly

Secure remote

monitoring (SAL)

Secure remote

monitoring (SAL)

Avaya Aura® Solution for Midsize Enterprise

Uses System Platform technology

• Avaya Aura® Session Manager

• Avaya Aura® System Manager

• Avaya Aura® Presence Services

• Avaya Aura® Session Border Controller (in April)

• Avaya Aura® Application Enablement Services

• Communication Manager Utility Services

• Avaya Aura® Communication Manager and Communication Manager Messaging

• Avaya Aura® System Platform on an HP Server, SAL, VPN

Avaya Common ServerAvaya Common Server


Additional, Optional ApplicationsAdd value for users incrementally

Avaya Aura® Conferencing

Avaya Aura®Contact Center

3rd Party Applications

3rd Party Applications

UC all Inclusive

G430/450 GatewaysG430/450 Gateways

Avaya Aura® Messaging

Avaya Flare™ Experience

Avaya Video Conferencing

Solution

®

Solution For Midsize Enterprise

Avaya B5800Avaya B5800

Basic System Configuration

Expand With Applications

24


IP Deskphone Portfolio

1600-series and 9600-series1600-series and 9600-series


Driving Productivity & Collaboration

Faster, Simpler Access to Communications Features

Avaya FlareTM Experience on select models

Setting a standard in energy efficiency

Integration with Avaya Aura Communications Services

Multiple options for every profile of user

9600 IP Deskphones


Avaya 96x1

2727

96089608 9621G9621G 9641G9641G

List Price $220 $299 $455 $590 $675

Lighted Line Keys 2 8 8 Touch programmable Touch programmable

Touch screen No No No Yes Yes

Color No No Yes Yes Yes

Display 2.7 3.8 3.5 4.3 4.7

Switch 10/100 10/100 GigE GigE GigE

USB No No Yes No Yes

Bluetooth No No No No Yes

Wideband Handset* headset

Handset* headset

Handset*, headset Yes Yes

Speaker Yes Yes Yes Yes-Wideband Yes-Wideband

Expand Button Mod No Yes Yes No Yes

9611G9611G96019601

SIP Support


Avaya 1608-i IP Telephone

Avaya 1616-i IP Telephone

• Same features as the 1608• Extra language support for

Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic

• Same features as the 1616• Extra language support for

Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic

Avaya 16CC SIP Telephone

• Call Center agent phone• No handset, dual headset jacks• Backlit Display• Supports SIP

1600 Series Models

Avaya 1603SW-i IP Telephone

• Same features as the 1603SW

• Phone for simple “Everyday” use

• Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic


Avaya B1x9 Conferencing Solutions


9600 series Supports VPN

© 2009 Avaya Inc. All rights reserved. 30

Internet

Home Office

Corporate Office

Intranet

ISP

Firmware supports VPN natively – No need to stage VPN phones

VPN including gateway support – PC traffic does not pass through ‘phones VPN

tunnel’ but over a separate connection

– Enhanced sleep mode


Extension to Cellular enhancements EC500

Extension to Cellularand Avaya one-X Mobile

Extension to Cellularand Avaya one-X Mobile

Administrable EC500 state

Conditional Call Extend– Allows control of which call types are

extended to the destination (cell phone) of a particular extension

– Call types are: Standard (S), Coverage/Forwarded (C), Hunt Group/Split/Skill (H), Intercom (I), Priority (P)

Shared Mappings– Allows desk-set caller id of an Extension to

Cellular user to be shared with 3 other CMs


User Experience Enhancements

Shared control with Communicator

Exchange calendar integration

Local station lock

Third party call forwarding

Change to user settings while in failover

Per line alerting for bridged call appearances

Expanded call progress tones (97 countries)

Distinctive public network dial tone


Unified Communication Portfolio


Why Avaya 9600 IP Deskphones

A better communications experience - increased productivity User centric design optimized to user profiles Intuitive, simple-to-use, context-sensitive user interface Business value and investment protection via open standards Open standards, modular architecture, phone applications Acoustically engineered; G722 wideband on all phones Leadership in energy efficiency


Productivity Enhancing UCEasy to Purchase in Avaya Aura Editions

Avaya one X® Portal

Extension to CellularExtension to CellularExtensionto Cellular 8.0

Avaya one-X®Mobile 5.2

W/Intelligent Presence Server

Avaya one-X®Portal 5.2

Available Optional Video

Avaya one-X®Communicator 6

AES 6 Microsoft OCS & Lotus Sametime

Avaya Aura™ Standard or Enterprise Edition

Mobile Client

Avaya IP Softphone 6

Provides IM capability

EnterpriseEdition

StandardEdition

+ $60/user included


Transparent Access with Endpoint Choice

LANLAN

Road Warrior

CellularCellular

EC500+ Mobile Twinning

Avaya one-X™ Mobile

RemoteAvaya one-X™ Desktop

VPN Phone

BroadbandBroadbandIn-bldg WirelessIn-bldg Wireless

BusinessCommunications

Applications

Messaging

ContactCenter

IP Telephony

Conferencing

SIP

Recording

IP DECT

New WiFi Phone/Server

Softphone for WM5

Campus Roamer

Choice of devices Consistent user experience Transparently integrate work modes Centralized control & policies

Avaya one-X™ Speech

Unified Messaging

Find Me / Follow Me

Desk Worker

Avaya one-X™ Deskphone w/ Mobility

Avaya one-X™ Desktop

EnhancedMobile User

Softphone integration with OC/ Sametime

UnifiedMessaging

Audio+WebConf.

VoIP / Dual-Connect

ONENUMBER

One-X PortalAvaya one-X™ Mobile dual mode


History

Where do you want to work today?

Voicemail

Phone extension

Conferencing

Directories

Authentication

Presence


Flexible Modes of OperationC

all C

ontr

ol-

Vid

eo

Cal

l C

ontr

ol

Voi

ce V

oic

eCal

l Con

tro

l-V

ide

o

Voi

ceC

all

Con

trol

Maintain enterprise identify for all inbound/outbound calls

Any PhonePC OnlyDesk Phone

Virtual OfficeRemote, Hotel, Internet only

Office WorkerAt the desk


Making calls out of any application

Lotus Sametime

Microsoft Office Communicator

Avaya one-X Communicator

Other desktop applications

Avaya one-X Portal


Voicemails where you need them (GUI)


Meeting your colleagues has never been easier!

audiowebvideo

conferencing


Customer ContactSatisfaction, Loyalty

Unified CommunicationsProductivity

Communications EnabledBusiness Processes

Agility, Process Acceleration

Automated Rich Presence AggregationIn conference call@ Office Phone Online “away” @ OCS

In meeting (Calendar entry) Location @ Mobile Device

CollaborationSpeed, Efficiency

Avaya Intelligent Presence

Availability, reachability, and policies

Mobile Wireless

Speech

IP Telephony

Voice MessagingDesktop Environments

Telematics

Internet Services


Avaya’s Collaboration Solutions


Avaya’s Collaboration Solutions

Avaya Flare Experience

96X1 w/ Flare Experience

Avaya AuraTM Collaboration

Server

One-X Communicator 6.0

Avaya Desktop Video

Device

Avaya Video Conferencing

Solutions

Avaya Video Professional &

Managed Services


What is it?A personal workspace that provides drag and drop communication services and information accessInitially available on the Avaya Desktop Video DeviceLeverages Avaya Aura™ infrastructure and applications

What is it?A personal workspace that provides drag and drop communication services and information accessInitially available on the Avaya Desktop Video DeviceLeverages Avaya Aura™ infrastructure and applications

Customer ValueFast and intuitive interfaceThe right information easily visible, driven by contextEasy access to shared SIP-based applications

Customer ValueFast and intuitive interfaceThe right information easily visible, driven by contextEasy access to shared SIP-based applications

Proof PointsSet up ad hoc and scheduled conferences in seconds not minutesIT saves $ by offloading video set-up & supportCommunications enabled business applications drive improvement in process efficiency

Proof PointsSet up ad hoc and scheduled conferences in seconds not minutesIT saves $ by offloading video set-up & supportCommunications enabled business applications drive improvement in process efficiency

Avaya Flare™ Experience

46


Notification Bar

Alerts PresenceReminders Status Date & time

Media menu

Co

nte

xtu

al

Fa

n(C

ale

nd

ar,

Ap

ps

, In

tera

cti

on

Lo

gs

) C

on

tac

ts F

an

Revolutionary collaborative conferencing experience


Visual and simple ways to find and connect Context-based history, communication, info


What is it?Touch and swipe control11.6” 1366x768 Android-based touch-screen deviceHD camera, HD videoHD quality audio: Harmon Kardon speakers with sub-wooferOptional base station and handset

What is it?Touch and swipe control11.6” 1366x768 Android-based touch-screen deviceHD camera, HD videoHD quality audio: Harmon Kardon speakers with sub-wooferOptional base station and handset

Customer ValueFit-for-purpose video collaboration deviceFully integrated videoFlexible Android platformEnterprise mobility: SIP, WiFi, VPN, 3+ hr batteryUSB: keyboard, handset, 3G/4G, thumb-drives, etcHDMI for large monitorsBluetooth accessories

Customer ValueFit-for-purpose video collaboration deviceFully integrated videoFlexible Android platformEnterprise mobility: SIP, WiFi, VPN, 3+ hr batteryUSB: keyboard, handset, 3G/4G, thumb-drives, etcHDMI for large monitorsBluetooth accessories

Proof PointsEnables the highly productive Avaya Flare™ ExperienceCost-effective single device for video, audio, speakerphone plus application accessLow-cost HD video loaded with other capabilities

Proof PointsEnables the highly productive Avaya Flare™ ExperienceCost-effective single device for video, audio, speakerphone plus application accessLow-cost HD video loaded with other capabilities

Avaya Desktop Video Device (A175)

49

© 2010 Avaya Inc. All rights reserved.50

Avaya Video Conferencing Solution(AVCS)

Enterprise Worker Small Workgroup Med/Large Conf Room

A Complete Video

Solution

Avaya Video

Anne L Coulombe, Global Video SolutionsApril, 2010

Avaya Video

Anne L Coulombe, Global Video Solutions

April, 2010

Avaya Desktop Video Device

Avaya one-X™ Communicator

Integration with H.323 systems

• End-to-end low cost video, HD video • Low bandwidth• Avaya Aura™ for registration, administration, management• Partner provided display• Content sharing• Extension to other enterprise users & video systems


Avaya Video Conferencing Topology(Big picture)

(1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway

SessionManager

Avaya Aura™ Core

SessionManager

Avaya one-X® Communicator SIP

Avaya VideoConferencingManager

Avaya 10x0 SIP Video Endpoints

SIP Environment

Avaya Desktop Video Device

H.323 Clients

Avaya Aura™ Communication Manager

Polycom

H.323 Environment

PolycomCMA

Evolution Server (1)

Avaya SystemManager

Polycom RMX (H.323)

Avaya Aura™ Conferencing (Video MCU)

Avaya Aura™ Presence Services

Required for the Next Generation Collaboration Device and one-X®

Communicator

Required for the Next Generation Collaboration Device and one-X®

Communicator

© Avaya Inc. 2010. All rights reserved. 51


Thank You

Nachum [email protected]

avaya aura a new era of business communications extraordinary solutions for extraordinary times

Documents

avaya branch

avaya architecture

avaya aura solution

rd party endpoints avaya

sites avaya fit

branch o o o avaya

s avaya ip office

service providers aura