Curriculum Vitae

KUMAR AVINASH Address: Mak Park View Apartment, room no. 401Bellandur, Bangalore.

Mobile: +91 8095999880

Email: red122.xyz@gmail.com Website: www.truecolors.info To have an enriched and fulfilling career with a leading corporate having hi-tech environment and working alongside a group of dedicated professionals which will enable me to gain extensive knowledge in system analysis, application development and customer support.

JOB SUMMARY ( EXPERIENCE – 5 years 1 month)

August 2015 – current Sonata Software, Bangalore Senior Systems Engineer

November 2014 – July 2015 Convergys India Pvt. Ltd. Gurgaon Microsoft Office 365 support Engineer

May 2011 – November 2014 HCL Technologies, Noida Sec 126 Analyst

Sonata Software, Bangalore (Current Organization):

Roles & Responsibilities:

Maintaining detailed technical documentation of messaging and system architecture. Managing MS Exchange servers Exchange 2K7, 2K10, 2K13 and Office365. Automating and executing Office 365 procedures utilizing Windows PowerShell. Resolving tenancy technical issues and monitoring Office 365 systems. Exchange Online Configuration and Email migration. Mail Flow and Protection using EOP and Websense Active Sync Activation and WebEx accounts administration. Adding Domains to Office-365 & DNS records management. Outlook Configuring, Maintenance and Troubleshooting. Setup litigation and hold policies, Retention policies. Adding Domains to Office-365 & DNS records management. Migrating/ Off-boarding mailboxes from on premises to Office365 and vice versa. Troubleshooting post migration issue with Hybrid environment.

Convergys India Pvt. Ltd. Gurgaon:

Roles & Responsibilities:

Support Global Admins for Exchange Online – Office – 365. Providing support to Enterprises from migrating mailboxes from on premises to Office-365. Exchange Migration/transition from Exchange 2003  to Exchange 2007/2010. AZURE PowerShell. Providing Support to Global Admins from Syncing local Active directory Objects to Office-

365. Troubleshooting Hybrid, Staged, Cut-over and PST Migration issues. Recovering deleted mailbox and archived mailboxes in office-365. Setting up Exchange Online Protection for on premises servers. Adding Domains to Office-365 & DNS records management. Administration of Microsoft Office 365 via remote session (LMI). Applying security policies using Office 365 compliance management in Office 365. Exchange 2K7, 2K10 and 2K13 support. Outlook Configuring, Maintenance and Troubleshooting. Setup litigation and hold policies, Retention policies.

HCL Technologies:

Roles & Responsibilities:

Responsible for Exchange Server support and Data Centre monitoring and management various networks/ Servers with help of various networking protocol and tools.

Mailbox Migration (Exchange 2007, 2010, Exchange Online), Office 365. Creation and deletion of Mailboxes in Hybrid Exchange environment. Giving the delegate access and permissions on user mailboxes. Recording incidents in BMC Remedy, HPSM/ HPSC and worked on Change and problem

incidents. Monitoring sites, servers, backups and scheduled jobs. Updating the process cases to the latest requirements. Report the incidents to the incident tracking system and prepared the Performance reports

on a monthly basis using Microsoft System Center Operations Manager 2007(6.0.6278.0). Monitoring Servers performance, disk space and availability. Taking appropriate actions

based on the type of failure/issue. User account management with Windows server 2008 and password reset tools. Creating reports for monitored resources. Co-ordinate with vendors in case of outages to restore services via initiating Bridges calls.

Academic Qualification:

B.SC (information technology)- Sikkim Manipal University, New Delhi in year 2010 with 62% degree.

MCA from SMU, New Delhi.

Professional Courses / Certifications:

CCNA Certified (CSCO12359874)

Information Technology Infrastructure Library (ITIL V3)[HCL internal training].

Operating System, Networking and Application Skills:

Working experience in the Data Center environment with Installation and Configuration on Windows Server OS.

Hands-on experience on Microsoft Office 365 applications. Installation of Windows Server Operating Systems with Hands on experience on Windows

Server 2008 and 2012. Hands-on experience on Monitoring and ITSM tools: HP-OVO-U, HP-OVO-W, Solar Winds,

Orion Network   Performance   Monitor   , Netcool, Informatica, System Center Operations Manager 2007, BMC REMEDY, ZENDESK, JIRA, HPSM and HPSC.

Experience in troubleshooting and maintenance of Desktops, Laptops and Networking Products.

Personal Interests:

Always eager enough to know more and more about my field and delve deep into the technologies, learning about new and emerging technologies, reading technical magazines, participating in Various forums. I like exploring gadgets, photography, music and sci-fi movies.

Personal Information:

Date of Birth : 18/01/89Nationality : IndianMarital Status : Single