cspmigrations@sysgain.com

Welcome & Agenda

Introductions

AboutSysgain Inc.

Cloud Enablement DevOps, Automation and Modern Apps

Big Data& Analytics

Web Dev, Collaboration and Managed Services

MSP Azure Migration Program Overview

• Designed to help key partners worldwide build and scale a thriving Azure

Migration Practice!

• Top MSP’s nominated and engaged from each region/geography.

• Onboard partners and trained using Migration tools and methodologies.

• Partner Incentives and accelerators including program support.

Drive migrations in H1 2017

Technical documentation and support to be provided by

Microsoft for first 5 migrations

MigrationRoadmapScoping

Deliver actual migration in

partnership with SysgainAssess, map dependencies,

select tools and forecast ROI

Discover current servers,

applications and workloads with

Cloudamize

MSP Migration Program: Gives and Gets

Role CommitmentDiscovery & Assessment

MigrateMonitor &

Manage

Build a Migration Practice

MSFT

Microsoft Program Support provided by Corporate & Local Sales Teams

200 Cloudamize licenses

35% discount on additional Cloudamize licenses

Cloudamize will waive “partner program” fee until end ofJune 2017

Cloudamize assessment tool training and office hours

Access to complete Migration content and IP1

2 x $15,000 BIF from Corp to subsidize the first two customer migrations (Each migration project needs to have at least 20 production VMs to qualify)

IP: Azure CSP in a box content

Product level escalations related to this program will have engineering support *

*(Premier support ticket must be open)

Early mover GTM incentive for two partners per area

Continued marketing support and lead generations for qualified partners

Partner

Agree to program rules and prioritize resources to drive joint success

Required participation in discovery and assessment training

Assess 5 customers before end of March 2017

Submit project plans (SOWs) needed to move customer’s production VMs to CSP (>20 production VMs per customer)

Required participation in ASR training

Migrate 5 customers with a minimum of 20 production VMs per customer beforeJune 15, 2017

All migrations needs to beon CSP

Willing to work with Microsoft to produce customer case studies

Profitable Cloud Migration offer in market

1White Papers, technical guides, tools, presentations, etc. supporting partners from assessment through migration

Customer Selection Criteria

Recommended Customer Profile

• Segment: Mid and upper midmarket

• ROI: Customer understand value and is ready to start immediately

• Customer Migration Suitability Examples:

– Low regulatory overhead: Customer identified is in an industry with low regulatory

restrictions (e.g., ideally not defence, finance, healthcare, or retail)

– Industry Pressure: Prioritize customers in verticals who face pressure to reduce CAPEX

– Scale: Scope of migration should be easily manageable solely by an MSP

– App portfolio: Select customers whose application portfolio supports migration (i.e. high

proportion of Microsoft applications, ISV supported applications, and/or custom

applications)

– On-premises TCO not a blocker: the customer does not require a fully baked business

case. Alternatively, the customer is willing to use assumptions/benchmarks to ground on

premises TCO

• Hardware Refresh: Due for hardware refresh. Avoid customers with new hardware

• Cloud Inclined: Customer is convinced of the cloud business case and wants to pursue a

migration aggressively

• Agent Deployment: Willing to conclude security audit on ISV tool quickly

Migration Strategy

Program Workflow Partner Kickoff

• Walk through Program, Processes and Tools

• Roles and responsibilities and microsite/portal demo

• Support Service Level Agreement (SLAs)

Tools Training

• MSP Partner Cloudamize training

• Secure Cloudamize licensing

Discover and Assessment

• Present SOW/Proposal

• Deploy Cloudamize agents and gather data

• Analyze Cloudamize data and score best workloads

Migrations

• Setup and configure ASR for migrations

• Test and validate migrations (Test Fail Over)

• Cutoff on-premise and switch over to Azure.

Manage

• Migration process ends

• Obtain proof of execution

• Partner manages customer in their CSP/MSP tenancy.

First Migration(s)*

• Identify 1-2 simple workloads to migrate first

• Migrate simple workloads to Azure

• Educate customer on Azure

*Optional

Migration Program Roles & Responsibilities • Review and understand the program requirements and document

Engage and recruit customer(s) based on program criteria

• Get trained on tools and processes (Cloudamize, ASR etc.)

• Identify 1-2 simple customer workloads; Migrate to Azure quickly*

• Build migration plans for each customer (SOW/Plan)

• Discover and assess additional customer workloads with Cloudamize.

• Score and Migrate best/ideal workloads to Azure

• Leverage appropriate channels for support and guidance

• Onboard MSP Partners into the Migration Program

• Schedule partner training

• Secure Cloudamize licenses

• Support partners through the Discover and Assess stage

• Guide partners through Migration phase

• Escalate and resolve issues as they arise with predefined SLAs

• Provide regular reporting and status updates

*Optional

Tools and SLA

• Microsite – Content hub and

support ticket tracking system

used for handling ALL business

and technical support issues

(shown on right).

• Provide support services to MSP Partners.

• Initial response within 2 hours of submitting issue.

• 48-72 hour resolution time for normal issues.

• Active hours Mon-Fri (PST).

• Critical issues escalated and monitored regularly until resolution.

https://cspmigration.freshdesk.com/support/home

Program Timelines

Date Action

January and February 2017

Recruit and submit five (5) customers for migration program before

February 28th, 2017.

Have appropriate stakeholders participate in the required tools training.

Plan workload discovery agent installations with customers.

February 2017 Assess the first customer.

Plan first migrations.

March 2017 Complete assessment of five (5) customers before end of March 2017.

Migrations should be underway in most customer environments.

April 2017 Migrations continue.

May 2017 Complete migrations.

Provide program feedback.

June 15, 2017 To obtain funding, this is the last day for submitting your customer-

signed SOW. Email your local Microsoft contact for this program.

June 30, 2017 Last day for the program and payout of incentives.

Program Next Steps

First: Establish a v-team with appropriate stakeholders

Complete and submit the “Partner Information” form

Attend tools training

Next:

Request Cloudamize licenses (see “Customer Nomination”

form; one for each customer)

Leverage support portal

Check-ins with Sysgain on regular basis (call or email)

MSP – Azure Migration Program Tip Sheet

Get Started

Here is what you will learn:

• Gain an understanding of

program details

• Touch points

• Timelines

• Answers to your questions

ACTION

Join a call: via Skype or go to

the Portal for the recording

1. Kick-off Call

Register for access to the

Portal for resources you need

from workload discovery to

assessment to migration.

• Nomination Forms

• Technical guides & tools

• Presentations

ACTION

Sign up for: MSP Azure

Migration Support Portal

2. Portal Access

Attend Migration Training:

• 2.5 hours of ASR training.

• Self-study - typically people

require 2-3 hours of study.

Microsoft provides a week-

long access to a Learning Lab

to facilitate the process.

• Wrap-up with a 30-minute

ASR Trainer call

ACTION

Attend ASR training once

scheduled

4. ASR Training

Join a Discovery &

Assessment Training

• Recruit and nominate

customers

• Request Cloudamize

licenses for approved

customers

ACTION

Attend a live online

Cloudamize training or go to

the Portal for the recording

3. Cloudamize Training

Support 24/7: email cspmigrations@Sysgain.com or create a ticket on the MSP Azure Migration Support Portal

Office Hours: A scheduled time to ask business and technical questions, should you need it.

(See Portal or email for schedule)

Tool Training

CloudamizeTraining &ProgramOffice Hours

https://cspmigration.freshdesk.com/support/solutions/folde

rs/22000162170

8:00am (PST) + 6:00pm (PST) on the following days:

• Feb. 22

• Feb. 28

• Mar. 8

• Mar. 14

• Mar. 22

Q&A

Appendix

Migration Framework

Assessment Migrate Manage

Discover Roadmap Stabilize OptimizeBuild Transition

Portfolio

Assessment

TCO Analysis

Security

Requirements

Dependency

Mapping

Grouping and

Prioritization

Detailed Migration

Schedule

Tool Selection

Create Azure

environment

Replicate via ASR

Integrate

applications and

networks

Verification

POC Test and QA

User Acceptance

Staging

Cutover and

Decommission

Training

Configuration

management

ID Management

DevOps

Automation

Cloud

Monitoring

Cost/Use

Optimization

Monitoring, Management,

Optimization, ITSM &

Automation toolsTechnical Deployment IP

3rd Party: Cloudamize

1st Party: MAP

Azure Site Recovery

Azure Migration FrameworkA repeatable, tool-driven approach to migrating workloads to Azure

Selecting the Best Customers

1. Segment: Middle and Upper Middle Market.

2. ROI: Customer ready to start migration of at around 20 nodes within a month.

3. Suited for cloud:

1. Low regulatory overhead: Customer identified is in an industry with low regulatory

restrictions (e.g., ideally not defense, finance, healthcare, or retail).

2. Industry Pressure: Prioritize customers in verticals who face pressure to reduce CAPEX.

3. Scale: Scope of migration should be significant but manageable for an MSP (20-200

VMs).

4. App portfolio: Select customers whose app portfolio supports migration (i.e. high

proportion of MSFT apps, ISV supported apps, and/or custom apps).

5. On-prem TCO not a blocker: customer doesn’t require fully baked business case. Or,

customer is willing to use assumptions/benchmarks to ground on-prem TCO.

6. No recent major gear refresh: recent gear refreshes might lock customer into their

datacenters for several more years.

4. Cloud-inclined customer: Customer is convinced of the cloud business case and wants to

pursue a migration aggressively.

5. Willingness to deploy tool: Willing to conclude security audit on ISV tool in <2 weeks.

Customer Recommended criteriaPrioritize customers ready to start the migration of “quick win” workloads

when presented with a strong MSP-led plan.

Migration Opportunity

The Migration ChasmMigration complexity is both a deterrent and an opportunity.

Portal and Content Review