b6 improve operational_efficiency_through_process_and_document_collaboration

Improve Operational Efficiency through Process and Document Collaboration

Patrick Chan

Senior Sales Consultant

Oracle Middleware

Oct 26, 2016

Copyright © 2014 Oracle and/or its affiliates. All rights reserved.

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Trends Affecting Process Automation

The Digital Business Challenge

Technology Reshaping Value and Economics

Customers in Control, High Expectations

Need Business Led Innovation and Agility

3

Oracle Confidential – Internal/Restricted/Highly

Restricted


Demand for a New Process Automation Platform

Equip business users to innovate

Improved visibility and business control

Ability to connect anywhere

Deliver business automation with an agile infrastructure

Achieve independence from the IT backlog


Simplifying Business Automation with Actionable Insight and Rapid Iteration

Introducing Oracle Process Cloud Service


Digital Workplace Business Automation With Oracle Process Cloud Service

Process Insight

Self-Service Management

Actionable Alerts

Fully managed with zero setup

Content and Social aware

Process Collaboration

Anywhere, Anytime access

Zero Code

Full Lifecycle Management

Integrate and Extend SaaS

SIMPLIFIED BUSINESS AUTOMATION ACTIONABLE INSIGHT RAPID ITERATION


Consolidated activity stream for social, process collaboration

Process embedded ad-hoc collaboration through Documents Cloud Service

Multichannel

Offline support

Email alerts & work management

Dynamic reassign and delegate

Simplified Business Automation Content and Social Aware, Multichannel and Dynamic


• Process health metrics

• Process adoption/User activity metrics

• Process trends/patterns

• Productivity, SLA management

• Bottleneck analysis

• In-flight instances metrics

• Closed process disposition metrics

Actionable Insight Process Insight and Informed Next Best Action

• Work distribution analysis

• Outstanding, Completed, Overdue tasks


Business Led Form Design and Validation

Drag n drop form design


Real-time validation of process function by role-playing every persona that interacts with the process

Simple click through wizard to (re)deploy processes into production

Rapid Iteration Adapt to New Business Needs

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. 11

Scenario : Opportunity to Lease Process In Property Management


12


Oracle Confidential 13

Mobility


Contract


Copyright © 2014 Oracle and/or its affiliates. All rights reserved. 15

Trigger form Oracle Sales Cloud/Salesforce/Dynamics CRM/NetSuite/Others



Lease Manager Inbox Task View by - priority - status - time - requester


Review the Lease Contract Request form

17


Lease Contract Request Approval

18


Approval actions and Comment

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Property Sales Tracking - real-time - approver’s comment & time - next approver - post comment - view attachment




General Manager Real-time Dashboard -Process/Task/ People utilization - Service Level - Overdue Alert - Operation Trend


ARCHITECTURE & INTEGRATION

Image Source: http://www.flickr.com/photos/matturick/4770355554/sizes/z/in/photostream Search Engine Watch: Personalized eCommerce Sites Can Increase Conversions by 70%


Integration Architecture by Oracle Cloud Solution

Oracle SaaS

Adapter

Tenant/Supplier Portal

Process Cloud

FTP /SFTP

SAP R/3 Adapter

HTTPS BPEL

On Premise Data Center

JCA/WS SAP R/3

Other Systems

Integration Cloud (SOA)

Oracle Cloud

Restful / Web services over HTTPs

Mobile

Oracle PaaS Cloud

Document Cloud

Oracle SaaS Cloud

Sales Cloud

Service Cloud

Java Cloud Site

Cloud

Staff Mobile Apps

Internet

File FTP/SFTP Adapter

HTTPS


Oracle Process Cloud and Document Service Empowering Business Users

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Faster Time to Market

New Products

Richer Insights

Ubiquitous Access

Ease of Use

Line of Business

Innovation & Growth

Faster Response

Higher Quality of Service

Lower Costs

Do More with Less

Lower Risk

Latest Technology

Instant Access

Zero Code

Frequent Releases

Build Once Deploy Anywhere